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Give the DnL team a break already... here is the latest from them...
Shannia
Member Posts: 2,096
Here is the email I received from them
Some of the Pionner players contacted us to inform us of a deduction that has been made on their account in respect of one month of subscription for the Dark and Light game.
As a pioneer gamer, you could access to the Dark and Light game as of the 26 of May 2006. Being a Pioneer, you have also been offered two free months at the very start of the launching of the Dark and light
game. In addition, three free months have been granted as from the 1st of august 2006, following a decision of Farlan Entertainement.
To ease your access to the Dark and Light game during these five free months, you have been informed that your game status has been upgraded to a Master till the end of this free period. As announced, the deductions corresponding to the monthly subscriptions have started as from the 5 of November 2006.
It seems that some of the Pioneer players didn't change their game status to Master or Freedom before this date (5 November 2006).That is why a monthly subscription has been collected.
In order to satisfy most of you, the subscription collected will be immediately refunded and you will automatically become a Freedom player, at the same benefit from the free game condition offered for this package: http://www.darkandlight.com/en_store-faq.html
You can later change your status to the Master subscription as you wish.
Best Regards,
Dark and Light Customer Service
User error is to blame guys. Second option down on the menu when you login to your account details is to unsubscribe. I don't know where people are getting their information that you can't cancel your account. Say what you want about DnL. Yes, they suck. But this isn't Farlan trying to screw us. This is totally user error.
Trust me, I got caught up in this also. With click&buy there are two sections where you have to cancel your authorizations for Farlan Entertainment. Trust me, there is a lot of fault witht DnL. I cancelled and forgot one section on the click&buy website as well. They can't code against us being stupid.
Fear not fanbois, we are not trolls, let's take off your tin foil hat and learn what VAPORWARE is:
http://en.wikipedia.org/wiki/Vaporware
"Vaporware is a term used to describe a software or hardware product that is announced by a developer well in advance of release, but which then fails to emerge after having well exceeded the period of development time that was initially claimed or would normally be expected for the development cycle of a similar product."
Comments
Maybe YOU should read what people are posting on official boards & here.
Then you have the entire thread that is named " C&B charging without subscription". People HAVE cancelled & they still get charged, those that removed ALL info or billing premission in the C&B-account did not get billed.Also how do you explain people getting billed for the client software?
Also changing to a monthy subscription WITHOUT user authorization is illegal in any civilized country. If they had a brain they would have cancelled those accounts instead of charging them.
My conclusion is: either you are a troll or on the payroll of Farlan, because noone is that naive.
Also how do you explain people getting billed for the client software?
Also changing to a monthy subscription WITHOUT user authorization is illegal in any civilized country. If they had a brain they would have cancelled those accounts instead of charging them.
My conclusion is: either you are a troll or on the payroll of Farlan, because noone is that naive.
Ya, you are right, changing people's subscription without their permission should be illegal. Unfortunately, I don't know the laws of France. Like I said, they and Click&Buy have informed ME about the chargeback. But to sit here and not acknowledge the fact that the DnL team has identified and dealt with the issue is more than naive, they are a Turbine fanbois! (Yes, biggest insult in the MMOG community. If the shoe fits, wear it.)
Fear not fanbois, we are not trolls, let's take off your tin foil hat and learn what VAPORWARE is:
http://en.wikipedia.org/wiki/Vaporware
"Vaporware is a term used to describe a software or hardware product that is announced by a developer well in advance of release, but which then fails to emerge after having well exceeded the period of development time that was initially claimed or would normally be expected for the development cycle of a similar product."
What the hell does that mean?
I sleep with a pillow under my gun.
They deserve to serve time in a prison for fraud. That's the break they deserve.
Ya how the heck is being called a Turbine fanboy and insult. Lol. I could see saying a mourning fanboy seeing as how that game never happened or even NGE fanboy since is a pretty heated topic, but Turbine fanboy. Sorry its too funny.
Playing Fallen Earth.
AC2 bring back memories? SWG's NGE bring back memories? At least people are getting their money back from DnL.
Fans from AC2 got took and never saw a dime of their money back. Yet people stand by Turbine like they are angels and can do no wrong. Same with SWG's and the expansion right before they announced NGE! The expansion that was fixing many of the different professions like creature handler and the rest. Only to find out the next day that NGE was happening. Now that is fraud friends.
This company acknowledged what they did wrong the day it happened and corrected it.
Why are you calling for prison time for them? That is insane.
Fear not fanbois, we are not trolls, let's take off your tin foil hat and learn what VAPORWARE is:
http://en.wikipedia.org/wiki/Vaporware
"Vaporware is a term used to describe a software or hardware product that is announced by a developer well in advance of release, but which then fails to emerge after having well exceeded the period of development time that was initially claimed or would normally be expected for the development cycle of a similar product."
Oh, and that little AC2/SWG to DnL comparision is seriously flawed.
In War - Victory.
In Peace - Vigilance.
In Death - Sacrifice.
Oh, and that little AC2/SWG to DnL comparision is seriously flawed.
Let me see... DnL charges about 6,000 subscribers $9.99 and REFUNDS all the money when the complaints started rolling in after they gave these players FIVE months of free game play anyway... And let's see, Turbine via AC2 sells 150,000 copies of an expansion pack for $30 each and then shuts the AC2 servers down two weeks later... and let me see SWG puts up an expansion for sale via download that sold over 50,000 copies and the next day announce NGE that makes the expansion useless...
One is about a $60,000 mistake that gets refunded and the other two are multi-million dollar business decisions that you are trying to tell me that my comparison is useless? Ya, you might be right there. Farlan Entertainment needs to call Turbine and SoE to learn how to do it right so people like you won't complain.
Fear not fanbois, we are not trolls, let's take off your tin foil hat and learn what VAPORWARE is:
http://en.wikipedia.org/wiki/Vaporware
"Vaporware is a term used to describe a software or hardware product that is announced by a developer well in advance of release, but which then fails to emerge after having well exceeded the period of development time that was initially claimed or would normally be expected for the development cycle of a similar product."
There's a difference. What AC2 and SWG did was completly legal, even if it was a jerk move to do. What DnL did is STEALING, bottom line.
Sure, it's all fair to release a product then cancel it days later. Was there anything on the product that says it lasts for a certain amount of time? Or at all?
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Oh, and that little AC2/SWG to DnL comparision is seriously flawed.
Let me see... DnL charges about 6,000 subscribers $9.99 and REFUNDS all the money when the complaints started rolling in after they gave these players FIVE months of free game play anyway... And let's see, Turbine via AC2 sells 150,000 copies of an expansion pack for $30 each and then shuts the AC2 servers down two weeks later... and let me see SWG puts up an expansion for sale via download that sold over 50,000 copies and the next day announce NGE that makes the expansion useless...
One is about a $60,000 mistake that gets refunded and the other two are multi-million dollar business decisions that you are trying to tell me that my comparison is useless? Ya, you might be right there. Farlan Entertainment needs to call Turbine and SoE to learn how to do it right so people like you won't complain.
1. The folks at Farlan charged people who already recieved refunds for their Pioneer and Preorder packs. I think it might be a little more than $60,000.00. Consider 8881 Pioneers, and a few thousand Pre-order Griffon accounts, also people who bought and played the game at release. This isn't including the few hundred that bought the game within the first few months.
2. There is no "Cancel"/"Unsubscribe" button. There is something that resembles it in your forum account, but it doesn't work. They have recieved complaints from day 1 that people who have chosen the Freedom pack( The no pay option ) and are still getting charged monthly.
3. As much as I absolutely HATE to give SOE any credit, they also did offer refunds for the Trials of Obi Wan expansion for anyone who wanted them. Yes Farlan did, but most still haven't gotten their money back, they still continue to mess up, over charge, and completely lack in any sort of customer service. I still haven't recieved any answers on issues I had at launch, that were never solved in any update.
4. Most of these people never activated their accounts. Heck, I played for about a month and a half after launch and I never had to activate my account either. They sent us a serial code to use, and NO ONE ever had to use it.
5. I had 3 accounts for DnL. I never recieved 99% of the emails they sent out. No they weren't filtered by my email either. Many people never got any kind of email notification due to, once again, Farlan's lack of customer serivce.
Do i need to go any further? I mean, we can go on and on about unfulfilled promises, lack of customer or technical support, flat out lies, and continuing to blame their own customers. I just don't think I should have to go on.
Oh, and that little AC2/SWG to DnL comparision is seriously flawed.
Let me see... DnL charges about 6,000 subscribers $9.99 and REFUNDS all the money when the complaints started rolling in after they gave these players FIVE months of free game play anyway... And let's see, Turbine via AC2 sells 150,000 copies of an expansion pack for $30 each and then shuts the AC2 servers down two weeks later... and let me see SWG puts up an expansion for sale via download that sold over 50,000 copies and the next day announce NGE that makes the expansion useless...
One is about a $60,000 mistake that gets refunded and the other two are multi-million dollar business decisions that you are trying to tell me that my comparison is useless? Ya, you might be right there. Farlan Entertainment needs to call Turbine and SoE to learn how to do it right so people like you won't complain.
1. The folks at Farlan charged people who already recieved refunds for their Pioneer and Preorder packs. I think it might be a little more than $60,000.00. Consider 8881 Pioneers, and a few thousand Pre-order Griffon accounts, also people who bought and played the game at release. This isn't including the few hundred that bought the game within the first few months.
2. There is no "Cancel"/"Unsubscribe" button. There is something that resembles it in your forum account, but it doesn't work. They have recieved complaints from day 1 that people who have chosen the Freedom pack( The no pay option ) and are still getting charged monthly.
3. As much as I absolutely HATE to give SOE any credit, they also did offer refunds for the Trials of Obi Wan expansion for anyone who wanted them. Yes Farlan did, but most still haven't gotten their money back, they still continue to mess up, over charge, and completely lack in any sort of customer service. I still haven't recieved any answers on issues I had at launch, that were never solved in any update.
4. Most of these people never activated their accounts. Heck, I played for about a month and a half after launch and I never had to activate my account either. They sent us a serial code to use, and NO ONE ever had to use it.
5. I had 3 accounts for DnL. I never recieved 99% of the emails they sent out. No they weren't filtered by my email either. Many people never got any kind of email notification due to, once again, Farlan's lack of customer serivce.
Do i need to go any further? I mean, we can go on and on about unfulfilled promises, lack of customer or technical support, flat out lies, and continuing to blame their own customers. I just don't think I should have to go on.
Dude, I don't know what to tell you. If you call what Turbine did legal, I'm sorry. Furthermore, SoE said you could request a refund for that expansion. Myself, nor anyone in my guild ever received a refund for that expansion. I don't know who all these people are that received a refund from Sony, but I know I (nor any of my guildmates) wasn't one of them.
The only thing you and I can agree on is that DnL and the company behind the game the game is crap. I too have canceled my account. They have a lot to learn about customer service. The only reason why I'm defending them is because it isn't like they took everyone's money, shut off the servers and disappeared. They just have major issues that will in the end cause them to go under.
Fear not fanbois, we are not trolls, let's take off your tin foil hat and learn what VAPORWARE is:
http://en.wikipedia.org/wiki/Vaporware
"Vaporware is a term used to describe a software or hardware product that is announced by a developer well in advance of release, but which then fails to emerge after having well exceeded the period of development time that was initially claimed or would normally be expected for the development cycle of a similar product."
Wait a minute... Shannia. Could you by chance be Blacksac? Better known as the more avid DnL fanboy that ever graced the MMORPG.com forums. You seem to 'defend' Farlan/DnL just as much, if not more then he did. Registered 11/06/05... you have to wonder.
Edit: Just to clarify. No I do not really think you are Blacksac.
In War - Victory.
In Peace - Vigilance.
In Death - Sacrifice.
Nope, I'm not. Trust me, I hate Farlan/DnL just as much as the next guy. Saying that, there is no point in kicking a horse when it is already down and they are trying to fix things... even if they will ultimately fail.
Fear not fanbois, we are not trolls, let's take off your tin foil hat and learn what VAPORWARE is:
http://en.wikipedia.org/wiki/Vaporware
"Vaporware is a term used to describe a software or hardware product that is announced by a developer well in advance of release, but which then fails to emerge after having well exceeded the period of development time that was initially claimed or would normally be expected for the development cycle of a similar product."
Oh, and that little AC2/SWG to DnL comparision is seriously flawed.
Let me see... DnL charges about 6,000 subscribers $9.99 and REFUNDS all the money when the complaints started rolling in after they gave these players FIVE months of free game play anyway... And let's see, Turbine via AC2 sells 150,000 copies of an expansion pack for $30 each and then shuts the AC2 servers down two weeks later... and let me see SWG puts up an expansion for sale via download that sold over 50,000 copies and the next day announce NGE that makes the expansion useless...
One is about a $60,000 mistake that gets refunded and the other two are multi-million dollar business decisions that you are trying to tell me that my comparison is useless? Ya, you might be right there. Farlan Entertainment needs to call Turbine and SoE to learn how to do it right so people like you won't complain.
1. The folks at Farlan charged people who already recieved refunds for their Pioneer and Preorder packs. I think it might be a little more than $60,000.00. Consider 8881 Pioneers, and a few thousand Pre-order Griffon accounts, also people who bought and played the game at release. This isn't including the few hundred that bought the game within the first few months.
2. There is no "Cancel"/"Unsubscribe" button. There is something that resembles it in your forum account, but it doesn't work. They have recieved complaints from day 1 that people who have chosen the Freedom pack( The no pay option ) and are still getting charged monthly.
3. As much as I absolutely HATE to give SOE any credit, they also did offer refunds for the Trials of Obi Wan expansion for anyone who wanted them. Yes Farlan did, but most still haven't gotten their money back, they still continue to mess up, over charge, and completely lack in any sort of customer service. I still haven't recieved any answers on issues I had at launch, that were never solved in any update.
4. Most of these people never activated their accounts. Heck, I played for about a month and a half after launch and I never had to activate my account either. They sent us a serial code to use, and NO ONE ever had to use it.
5. I had 3 accounts for DnL. I never recieved 99% of the emails they sent out. No they weren't filtered by my email either. Many people never got any kind of email notification due to, once again, Farlan's lack of customer serivce.
Do i need to go any further? I mean, we can go on and on about unfulfilled promises, lack of customer or technical support, flat out lies, and continuing to blame their own customers. I just don't think I should have to go on.
Dude, I don't know what to tell you. If you call what Turbine did legal, I'm sorry. Furthermore, SoE said you could request a refund for that expansion. Myself, nor anyone in my guild ever received a refund for that expansion. I don't know who all these people are that received a refund from Sony, but I know I (nor any of my guildmates) wasn't one of them.
The only thing you and I can agree on is that DnL and the company behind the game the game is crap. I too have canceled my account. They have a lot to learn about customer service. The only reason why I'm defending them is because it isn't like they took everyone's money, shut off the servers and disappeared. They just have major issues that will in the end cause them to go under.
Well, I really don't know the Turbine situation, but knowing how they word everything in any customer agreement, it may not have been ethical, but it may have been legal. I do have a very good friend who played AC2 and is very jaded about the situation, but if nothing was done from a leagal stand point, I guess there isn't much to say.
Now, in saying that, and as much as I hate to defend SOE or Turbine, how many times have they done things like this? I know SOE, (oh how I hate to say this ) only did it twice. Once with the CU, which they did announce ahead of time. The second time was the NGE, which was completely unannounced. I know several folks who got refunds for their expansions from SOE, several from my old guild infact.
The thing is, Farlan has had a history of being dishonest. Plain and simple. They've done shoddy things like over charging, charging for things that they were'nt supposed to, etc, etc, etc from day one. Yes, every company can have billing mistakes, it happens every day. But a company like Farlan that does NOTHING to remedy the situation is obviously out to defraud it's customer base. I didn't get charged, but I still brought it to the attention of the Michigan Attorney General, the FBI and Interpol's Internet Crime divisions, due to the constant fact that Farlan has repeatadley done this over and over and done little to nothing about it.
I'm not going to argue the fact that other companies like SOE and Turbine have unethical business practices. I agree they do. I also think EA is one of the worst too. None of these companies how ever have a consistent history of stealing from their customers. Farlan does.
If thats the case, then why were they allowed to be advertised and discussed here in the first place? I've never played Dark and Light and probably never will unless theres a free trial, but it seems like they are turning out to be the new version of SoE. I.E. Shoddy product and borderline illegal buisness practices.
"Without funk, is there hope for panda?" -Derivative of Ishmael
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No, your thinking of Mourning/Age of Mourning/ and it's newest incarnation, Thrones of Chaos. They finally got a forum section here again, but have been chased out of it. Don't know who would do such a thing......