S.O.E doesn't want me back.

lol

TSR Chris L.:Hi, my name is TSR Chris L.. One moment please, while I read your question.

TSR Chris L.: and this is on the xxx station name correct?

You: Correct

TSR Chris L.: Well the reason you can't access that account to change the status is because it is banned currently

You: This occured at least a year ago. Is the ban still in effect?

TSR Chris L.: I am sorry but we do not discuss banned or suspended account in chats or emails. You will need to call our phone support. You can reach us at 858-537-0898, or 858-790-7827 for Star Wars Galaxies, and ask your questions there. Phone support hours are 10:00 AM to 7:00 PM PST, Monday to Friday.

TSR Chris L.: And bans are permanent

TSR Chris L.: Is there anything else I can assist you with today?

You: The numbers you provided are not helpful, they are unable to answer questions or discuss the ban

TSR Chris L.: Those numbers come to our tech support line. That is the only way to discuss details about the account. I do see previous contacts about this and that is the only way to discuss it with us.

You: Is it possible to contact bruce economy?

TSR Chris L.: I don't believe he is here anymore. However looking at these notes the account is not recoverable

TSR Chris L.: Is there anything else I can assist you with today?

You: I tried to plead my case with him, but he refused to listen. This was a mistake from the start but i could never get anyone to listen. This displays very poor customer service, I am surprised at the "policy" of not reinstating the account with the publicity this game receives. Wouldn't re-subs be a good thing?

TSR Chris L.: Normally yes. However when we see a note on an account that is not to be released and it has a supervisors approval on it that account is not going to be released.

TSR Chris L.: Is there anything beyond this issue I can help you with?

You: By Bruce, who no longer works there. The whole situation was debated but he was not very understanding. He seemed to take a canned approach to bannings. I understand that it would take time to review cases, but you see from the notes that i have made numerous attempts. Is it possible to have a current supervisor review the situation?

TSR Chris L.: This is not an escalatable issue. Once an account is banned it stays that way. Do you have any issues besides this account I can help you with?

You: You can help me understand the policies.

You: You can help me understad the policies.



You: Why can this not be escalated?

TSR Chris L.: Because our policy is that banned accounts are permanent

TSR Chris L.: There is no further recourse on this sir

You: The banning was a mistake on your employees part.

You: Whats the policy for that?

TSR Chris L.: According to our notes that is not the case. If you have further questions you will have to call us

TSR Chris L.: Thank you for visiting our Sony Online Entertainment customer support chat. Take care and have a nice day!

You: I get an even worse run around when i Call

***** TSR Chris L. Has Disconnected