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Your station account does not currently have a Vanguard subscripiton
Ellias
Member Posts: 52
Alright, well this is the error I am getting when I try to login. Is anyone else on the east coast experiancing this? I have tried re-registering my pre-order box but it says the key was already used. When I go into 'my account' in the launch pad is says
Account Status:
Exempt
Orig. Purchase Date:
December 28, 2006
| Your Account | ||
| Owning Station Account: | ------------ | |
| Subscription Name: | Vanguard Subscription | |
| Period: | 1 Month | |
| Enabled Features |
|
|
Account Status:
Exempt
Orig. Purchase Date:
December 28, 2006
and yet I stll am not able to get on? Can someone please help?
Comments
So what actually happens?
I put in my account key, the key was accepted, then I had two windows sitting there with nothing happening. I tried clicking "login", that appears below my account name and password and the button was frozen. I kinda sat there for a few minutes and then I closed the window that held my account key and that fixed the problem as far as being able to login.
I'm not implying that this is your problem but it deffinalty confused me to have to close that one window to continue. I can't be the only one.
From the VN Boards...
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TSR Daniel T.:Hi, my name is TSR Daniel T.. One moment please, while I read your question.
TSR Daniel T.: This is a known issue. Unfortunately it's happening to many people at the moment. This issue has already been addressed by the development team and there is a fix already in the works. Unfortunately, we do not have a current ETA regarding this issue. Rest assured we are working on it. We apologize for the inconvenience.
You: Same issue many are having, I have a current pre-order subscription, yet I get the error saying that I don't at the character creation page
TSR Daniel T.: Yes, This is a known issue. Unfortunately it's happening to many people at the moment.
You: SOL for now?
TSR Daniel T.: Unfortunately at this time, yes
You: ok, thx.
TSR Daniel T.: Thank you for visiting our Sony Online Entertainment customer support chat. Take care and have a nice day!
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And from the website itself...
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How to Register your Pre-Order Key:
If you have not already registered your pre-order key please follow the link below; enter the key exactly as it is written.
https://secure.station.sony.com/vanguard/keyConsume/key_consume.vm.
If you have successfully entered your pre-order key and are unable to login due to receiving an error stating that you do not have an active subscription to Vanguard please be aware that we are working on a solution. We understand this can be frustrating and thank everyone for their patience and cooperation at this time.
We will be in constant communication and posting on the various affiliated fansites, we will inform you of any updates here. All questions you may have should be posted on affiliate forums so that we may have them routed through the proper channels. You can find a list of affiliate sites here: http://www.vanguardsoh.com/fansite.php
For technical support and account issues please contact SOE Support at http://support.station.sony.com
Thank you everyone and welcome to Vanguard: Saga of Heroes!
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Well, I guess this is a known issue at this point and I hope it gets resolved soon, as of 5:30 EST I still can't in but hey thats murphy's law for ya. The only thing that has changed for me is now I cannot even log into the lauchpad itself. It says "You do not have a Vanguard subscription."
I know it's early but I really hope this gets fixed ASAP.
Thanks for finding all that info.
As for "For technical support and account issues please contact SOE Support at http://support.station.sony.com " - I've never seen so slow loading time on any server before (upto 3 mins), gotten so many server errors (well at least I know they use Apache), been told to log in again and again (even though I've ticked save username and password), been misdirected (been sent to Matrix online when clicking Vanguard), have had to retype my userinfo (everytime I asked for a support chat session or support email it reset my mail address to 1667289199 or simular.
Glad someone else was able to find it or knew where to look.
Now its just to wait for them to get the fix done /sigh
I didn't play beta.
When I registered it was for beta acces though, it claimed that if it was for preorder I could just ignore it and carry on. Registered, made billing info and all that and finally logged onto character select where I was told the servers were down. So I logged out.
Next time I logged in it patched again and then the problems started. When I try to register now it not for beta so seems like the problem might have something to do with that.
Serious death penalties makes every close call an adrenaline rush, and every minor achievement a major victory. This alternative rule-set should be in all MMORPGs.
Im glad that some of you made it and now are able to play.
I still cant get on and I cant even acces my subscription info. All Im able to see is that I have a running subscription on Vanguard which I off course havent since I cant log on.
I saw some of you mention a patch that took care of the problem? I havent recieved any patches since yesterday so I wonder what it is you've gotten.