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Hope WAR has better customer service!

MagnasMagnas Member UncommonPosts: 21
in Dark Age of Camelot

 All I can say is Mythics customer service stinks to high heavan and I hope WAR brings a different attitude.  

 Wife and I just came back to DAOC after being gone a year. Both have played since 1 month after release.  In the past month have had 3 problems and each time customer service has not only been lacking but extremely rude. Basically the attitude was they didnt care. Maybe thats why thier numbers are so low and the game is dieing. Again it wasnt with the decisions made but the attitude.

Sad because I love DaOC

John P Cooper

Comments

  • WerppaWerppa Member Posts: 211

    That's weird... I think that Mythic's support is the best around, I have had few problems and I've contacted customer service atleast 4-5 times in few months and they've always answered politely and their advices have always helped. Maybe your problems had been posted before and those are at their customer support website but you haven't read them.

    "I actually cook my meat with nothing but my burning hatred for vegetables"

  • OgrelinOgrelin Member Posts: 636

    I'v never had any problem with their support ither.

  • MagnasMagnas Member UncommonPosts: 21
    Yea its just been recently in years past I've never had a problem. Maybe your right. Ive always thought highly of Mythic and just hope thier attention isnt slipping away now that WAR is on the Horizon.

    John P Cooper

  • JK-KanosiJK-Kanosi Member Posts: 1,357

    I haven't had issues with customer service either for the 4+ years I've played this game...until recently. Recently when I resubbed I had an issue and called tech supp. The guy was nice and professional, but a week ago I did an /appeal and it sat there in the /appeal que for several days until I finally just stop submitting. You used to get a response within an hour or so.

    I'm sure DAoC's lack of customer service is  because they cut down on CSR's since DAoC has a really small population. I am sure WAR will have a full staff of well trained CSR's.

    MMORPG's w/ Max level characters: DAoC, SWG, & WoW

    Currently Playing: WAR
    Preferred Playstyle: Roleplay/adventurous, in a sandbox game.

  • hogscraperhogscraper Member Posts: 322
    The bad thing with Mythic CSRs is that when the population was at its highest I had the least amount of problems. I actually quit the game a while back for almost a year, having just came back in Jan. Being told "We know who looted your entire house and all of your toons' personal vaults and no we will not tell you who it is or do anything about it because they had your account info" when I knew I had never given that info out pissed me off to no end. Now that I've come back, I don't bother with appeals any more. I put in around a dozen appeals on hib and mid classic concerning broken quests/encounters, and not one went through. I had one from laby that if done incorrectly resulted in 4 items being placed into your inventory that could not be sold, dropped, destroyed or placed into a vault. After compliteing the quest my appeal was in the queue for 35 played hours before I removed it and said F it.  From January 4th when I came back until last week sometime, I have had a bug or broken quest appeal in the queue almost the entire time. When you log in, it lets you jump back into the queue, but that's total BS unless there are 100's of people also having the same CSR problems who also refresh their appeals at the same time. I assumed either way its not worth my time to let Mythic know when I find something wrong with the game.
  • KyleranKyleran Member LegendaryPosts: 44,079

    Mythics position about not restoring a person's account/items when it is reported that it was hacked is disturbing.

    I have a friend who is very computer literate, had 4 open DAOC accounts and he returned one day to find out they were all cleaned out.  Mythic refused to help him since whoever cleaned him out (they knew who) had his account info.

    Its like they've never heard the term keylogger or what they can do. (Key loggers ran rampant through WOW last fall, pretty much tied to the UI's that people had downloaded and installed.  I'm willing to bet my friend got tagged by a keylogger for  DAOC UI but Mythic didn't care.... (the char that his stuff was transferred to in each case was level 1, and quickly passed the loot to another character)

    Anyway, the net result is my friend cancelled all 4 of his accounts....(after they had been open for over 5 years..even when he stopped actively playing)

    I guess its Mythics call, but to throw away 4 accounts because you stubbornly refuse to admit that sometimes people lose their account information through no real fault of their own (ok they are partially to blame for using UI's) but still...it would have not killed Mythic to restore his stuff...Blizz does it all the time for people....

    Let's hope WAR support is better...

    "True friends stab you in the front." | Oscar Wilde 

    "I need to finish" - Christian Wolff: The Accountant

    Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm

    Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV

    Don't just play games, inhabit virtual worlds™

    "This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon






  • ommosommos Member Posts: 6

    I see hm I been playing daoc from the alpha beta.

    Support was good at the begining I played in US that time didnt have that
    bloody much to add to support.

    Then I moved to EU servers and darn Im english speaking and hm We got english support
    team over there but 6 of 10 times you could get responses in french .

    please download this fix [linked to a french file] Ok those who now computers knows what happens when you install the wrong language.

    O another thing GOA change alot in the orginal game coding and scripting in the code so playing US and EU versions was a completly different game.

    O Things who stand in the manual I could do wasnt possible on EU servers Was a living hell
    try to submit a petition to french who uses babelfish to translate from english to franche vice versa shit I tell you was a pain.

    O I played Earth and Beyond EA bought the corp who hade that they cancelled it

    Mythics just got bought by EA and former Mythics ceo left shortly there after.

    you see the signs.

    O customer service from Mythics isnt going to better just becouse they have a new game called Warhammer

    ommos playing mmorpg's

  • JulianDracosJulianDracos Member UncommonPosts: 1,528
    1.  It is Mythic. 



    2.  The CEO - Mark Jacobs still runs the company and is developing WAR.



    3.  The CS has gone down hill since SI.  Is it worse the say SOE or WoW?  No.  Is it great like it used to be?  No.  This is what happens when a game grows and you bring in "professionals" to run the CS department.  Things become far more strict and less friendly.  This happens to all small companies that grow bigh whether or not it is an mmo or not.  Just be thankful they are not in India. 
  • GrizzlytexasGrizzlytexas Member Posts: 24
    I have had 1 problem in 5yrs. They fixed in 20min. For me they have had great customer service.
  • sairuscosairusco Member Posts: 133
    I can't believe we're talking about the same customer support here, I've used it for 1 issue once, I forgot to cancel one of my accounts and even worse I forgot the name of the account being billed. So I mailed CS and got a pretty fast reply about the next day I believe. (thats so much faster as I was used to.. used to wow customer support which is probably the slowest one around)

    The mails I received were polite, friendly and understanding and they refunded me the last month because I hadn't played that month.

    So my experience with the DoaC CS is positive.
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