Originally posted by heerobya I put in a GM ticket because I saw a highly offensive character name, had a GM /whisper me about it within 20-30 minutes. Longest I ever had to wait for GM response, I put in a ticket for a bugged quest way back in the day, played for another like 3 hours, logged out to go to bed. Woke up the next morning with an e-mail reponse both in game and in my hotmail account. Though I have also been witness to a horror story. Two friends of mine got married, lived in same house and played WoW on two different accounts. Because they had the same address and same billing information (used one credit card), yet different last names, the one account had been suspended. So she had to go through all kinds of loops and hurdles to prove to Blizzard account management that her last name had changed, it took like 2-3 weeks before she was able to log in. Something like that. Now, these are isolated incidents, as is the OP's story. With over 8.5 million subscribers in an dozen languages world wide, mistakes are bound to be made. They HAVE to run software to try and find cheaters/hackers/botters because no company has the man power to investigate that much data personally, one on one. The OP's case may be one of these statistically inevitable mistakes, but, considering the OP was already banned once for running "illegal" 3rd party software, my money is on you got what you deserve.
Do you know how many people run linux?
This is the first time I heard it was ILLEGAL to run linux while playing wow.
And please...stop with the BLIZZARD HAS 8.5 million customers. Didnt you read any of the responses?
I find it quite funny that you people are attacking the OP as if he cheated vs. Blizz actually getting very heavy handed and inaccurate in their banning procedures.
I got banned, it got reversed but at a ton of effort went into it and a TON of time was needed to correct this. They lost my business, forever.
What surprises me is that you all endorse the apparent lack of real procedure that Blizz is exhibiting... you do realize that they practice a "guilty before proven innocent" approach and that you are supporting this, right?
Let me assure you.... I saw no escalation approach, nor did their "volcano" PR on their web site even come into play. There was also no inquiry or warning that something fishy was occuring.
To the OP... I would suggest no longer giving your money to Blizz or Vivendi, that is what I did. I also will be pulling a whole guild when WAR comes out, I see no reason to disrupt their fun until something all are interested in comes out...
I put in a GM ticket because I saw a highly offensive character name, had a GM /whisper me about it within 20-30 minutes. Longest I ever had to wait for GM response, I put in a ticket for a bugged quest way back in the day, played for another like 3 hours, logged out to go to bed. Woke up the next morning with an e-mail reponse both in game and in my hotmail account. Though I have also been witness to a horror story. Two friends of mine got married, lived in same house and played WoW on two different accounts. Because they had the same address and same billing information (used one credit card), yet different last names, the one account had been suspended. So she had to go through all kinds of loops and hurdles to prove to Blizzard account management that her last name had changed, it took like 2-3 weeks before she was able to log in. Something like that. Now, these are isolated incidents, as is the OP's story. With over 8.5 million subscribers in an dozen languages world wide, mistakes are bound to be made. They HAVE to run software to try and find cheaters/hackers/botters because no company has the man power to investigate that much data personally, one on one. The OP's case may be one of these statistically inevitable mistakes, but, considering the OP was already banned once for running "illegal" 3rd party software, my money is on you got what you deserve.
I should note that I, too have had very good luck with the online GM-responsiveness to bugs and in-game issues. I've only had trouble with Blizzard's phone support.
...i really cant say much as to the validity of your complaint, i do however see the sincerity in it. one thing i do know, Blizzard's customer service policy is far from ok, its blatantly unresponsive. you'd have better luck talking to a wall.
--------------------------------- be a sweetheart, help me dominate the world...
This post is proof that we have a generation growing up in the US that assumes that the authority figure must be right if they have leveled an accusation, and can not, indeed would not, make a mistake. Apparently, no one believes in "innocent until proven guilty" anymore. Hell, even a civil suit requires that the defendant be at least 51% proven guilty.
Yes, it's a disturbing trend. Less people are capable of siding with what is truthful, and simply agree with whatever is said by authority or who is above. Perhaps it's an indication of a natural need to serve? Or maybe we just don't have many leaders who can side with their own thoughts rather than that of someone who is more powerful?
This post is proof that we have a generation growing up in the US that assumes that the authority figure must be right if they have leveled an accusation, and can not, indeed would not, make a mistake. Apparently, no one believes in "innocent until proven guilty" anymore. Hell, even a civil suit requires that the defendant be at least 51% proven guilty.
Yes, it's a disturbing trend. Less people are capable of siding with what is truthful, and simply agree with whatever is said by authority or who is above. Perhaps it's an indication of a natural need to serve? Or maybe we just don't have many leaders who can side with their own thoughts rather than that of someone who is more powerful?
...the tough part there is being able to objectively see which is truthful and which is not. most people would probably play it safe, siding with who they think is much more right (which probably means its who gives the most feasible argument)... pity the guy that is actually innocent but gets hammered by many.
--------------------------------- be a sweetheart, help me dominate the world...
This post is proof that we have a generation growing up in the US that assumes that the authority figure must be right if they have leveled an accusation, and can not, indeed would not, make a mistake. Apparently, no one believes in "innocent until proven guilty" anymore. Hell, even a civil suit requires that the defendant be at least 51% proven guilty. Now, I do also think the odds favor some misdoing if someone's been shut down twice.....but given that this is a different sort of duspute, one of ownership, even if the OP is in the wrong, Blizzard still has a major customer service problem if it can't even allocate the manpower to speak with him about the matter to resolve or close it. Arguing that Blizard has 8 million subscribers to WoW and therefore can be excused for shoddy customer service is nonsense, as anyone in the service industry would know. By that same logic, Qwest and other major service providers for internet, phone, etc. should be excused from providing good customer service since they may provide to tens of millions of customers. Not even Qwest's CSR department would comprehend such illogic: you'll nver retain market share if you can't compete, and good customer service is a key resource in outdoing the competition. I've never been banned and never will be banned from WoW. Just so ya know. I won't even download CT-Mods, I consider all mods a form of cheating and only play the game as it was meant to be played. But I once had an issue with Blizzard and discovered through their phone service that they could really, really use some good coach-and-councilling with their reps, who appear be poorly trained and equipped to handle their duties.
I don’t think it has anything to do with questioning authority; rather it’s the typical fanboi mentality that nothing “their guy” ever does could be wrong. Therefore anyone who criticizes must be lying or have some ulterior motive, anyone who does anything differently must be wrong and anyone who does anything similar must be stealing their ideas.
Something to keep in mind in this case is that we already know what happened to the OP’s account the first time. Not only that, we know it’s Blizzards mistake because they admitted as much. So, are people seriously trying to argue that the fact Blizzard made one mistake is proof that they couldn’t have made a second?
As for the manpower thing I don’t buy it. The manpower required on a per subscription basis doesn’t really change much, and if anything economies of scale means the manpower requirement drops as the game gets larger.
If Blizzard has manpower problems it means they are reinvesting a smaller part of each subscription fee into the problem then other games do. That really isn’t a manpower problem it’s a greed problem, as they have had plenty of time to build a staff large enough to handle the 3.5 - 4 million subscriptions they manage. (the 4.5 million in China are handled by The9)
This letter was sent to Blizzard's parent company, Vivendi. I have emailed the Account admins over 8 times with no response. I had my wife call in and they won't help me and I work during their hours of operation. This is an Email I am sending to every email address I can find at Vivendi. Blizzard is hitting all-time lows in Customer Service and if you are thinking about joining WoW, don't because you will run into the same level of customer service that I am currently going through. No Response. Good luck and thought I would share with the rest of you guys n gals.
--- I am having a rather difficult time with one of your partners, Blizzard.
I have repeatedly emailed them for customer service and I am receiving no
response other than the canned messages coming back from sending email to
This post is proof that we have a generation growing up in the US that assumes that the authority figure must be right if they have leveled an accusation, and can not, indeed would not, make a mistake. Apparently, no one believes in "innocent until proven guilty" anymore. Hell, even a civil suit requires that the defendant be at least 51% proven guilty.
Yes, it's a disturbing trend. Less people are capable of siding with what is truthful, and simply agree with whatever is said by authority or who is above. Perhaps it's an indication of a natural need to serve? Or maybe we just don't have many leaders who can side with their own thoughts rather than that of someone who is more powerful?
No more disturbing than people like yourself who jump on anything negative they can drudge up against WoW. You clearly have a tremendous amount of effort invested into defaming WoW.
Now, in the interest of the court, please show us on this doll where the rogue touched you.
Comments
Do you know how many people run linux?
This is the first time I heard it was ILLEGAL to run linux while playing wow.
And please...stop with the BLIZZARD HAS 8.5 million customers.
Didnt you read any of the responses?
I find it quite funny that you people are attacking the OP as if he cheated vs. Blizz actually getting very heavy handed and inaccurate in their banning procedures.
I got banned, it got reversed but at a ton of effort went into it and a TON of time was needed to correct this. They lost my business, forever.
What surprises me is that you all endorse the apparent lack of real procedure that Blizz is exhibiting... you do realize that they practice a "guilty before proven innocent" approach and that you are supporting this, right?
Let me assure you.... I saw no escalation approach, nor did their "volcano" PR on their web site even come into play. There was also no inquiry or warning that something fishy was occuring.
To the OP... I would suggest no longer giving your money to Blizz or Vivendi, that is what I did. I also will be pulling a whole guild when WAR comes out, I see no reason to disrupt their fun until something all are interested in comes out...
I should note that I, too have had very good luck with the online GM-responsiveness to bugs and in-game issues. I've only had trouble with Blizzard's phone support.
Current MMOs: Rift, GW2, Defiance
Blog: http://realmsofchirak.blogspot.com (old school tabletop gaming and more)
---------------------------------
be a sweetheart, help me dominate the world...
Yes, it's a disturbing trend. Less people are capable of siding with what is truthful, and simply agree with whatever is said by authority or who is above. Perhaps it's an indication of a natural need to serve? Or maybe we just don't have many leaders who can side with their own thoughts rather than that of someone who is more powerful?...the tough part there is being able to objectively see which is truthful and which is not. most people would probably play it safe, siding with who they think is much more right (which probably means its who gives the most feasible argument)... pity the guy that is actually innocent but gets hammered by many.
---------------------------------
be a sweetheart, help me dominate the world...
Let's see here, kiddo....
8.5 million PAYING subscribers at..what $25 a pop?
Rock bottom?
LOL...now I would love to hit that bottom!!!
Cheers,
All I want is the truth
Just gimme some truth
John Lennon
No more disturbing than people like yourself who jump on anything negative they can drudge up against WoW. You clearly have a tremendous amount of effort invested into defaming WoW.
Now, in the interest of the court, please show us on this doll where the rogue touched you.