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SOE billing problems ( again )

allegriaallegria Member CommonPosts: 682
in Vanguard: Saga of Heroes

Check your CC statements, seems alot of accounts that were cancelled are still being charged.

 

http://www.fohguild.org/forums/mmorpg-general-discussion/27610-vg-vanguard-still-billing-accounts-after-they-closed.html

 

-Allegria

Comments

  • KorususKorusus Member UncommonPosts: 831
    Yup, the account cancellation page for Vanguard has been bugged for a lot of people.  They assume after seeing the "Thanks for cancelling" message that they really are cancelled when they really aren't.  It happened to me.  And apparantly SOE has known about it but hasn't done anything to fix it after 2 months.



    I ended up having to email the SOE CS to get it cancelled. 

    ----------
    Life sucks, buy a helmet.

  • Drea-merDrea-mer Member Posts: 217

    OK WTF!!!!!!!! I just went to check my account from reading this post.

    It says "Next Billing Date: April-03, 2007

    And I cancelled like 2 months ago almost....that means it's still billing..and it's gonna auto-renew on April???????????

    Haven't checked my bank transactions really.

    It said: "Thank you for your *something*" when I cancelled.

  • KorususKorusus Member UncommonPosts: 831
    Originally posted by Drea-mer


    OK WTF!!!!!!!! I just went to check my account from reading this post.
    It says "Next Billing Date: April-03, 2007
    And I cancelled like 2 months ago almost....that means it's still billing..and it's gonna auto-renew on April???????????
    Haven't checked my bank transactions really.
    It said: "Thank you for your *something*" when I cancelled.
    Same thing happened to me.  If your account says "Active" you're still subscribed.



    When it's cancelled it will say something like "Non-renewal payment method or cancelled" as the account status.



    Also you should get an email from SOE if you really cancel...otherwise it didn't work.



    Contact SOE's customer service and tell them to cancel it.

    ----------
    Life sucks, buy a helmet.

  • Drea-merDrea-mer Member Posts: 217
    Originally posted by Korusus

    Originally posted by Drea-mer


    OK WTF!!!!!!!! I just went to check my account from reading this post.
    It says "Next Billing Date: April-03, 2007
    And I cancelled like 2 months ago almost....that means it's still billing..and it's gonna auto-renew on April???????????
    Haven't checked my bank transactions really.
    It said: "Thank you for your *something*" when I cancelled.
    Same thing happened to me.  If your account says "Active" you're still subscribed.



    When it's cancelled it will say something like "Non-renewal payment method or cancelled" as the account status.



    Also you should get an email from SOE if you really cancel...otherwise it didn't work.



    Contact SOE's customer service and tell them to cancel it.

    It says

    Account Status: Active

    great lol, I cancelled and wrote mail

  • sololocosololoco Member Posts: 542

    The entire system they have is kaput!

    I went to cancel my account  but when I tried putting in the security word it told me it wasn't the correct one.  The security question asked where was I born  and you don't think I know that?  It's not working properly.

    I remembered reading here how many people had problems cancelling so I phoned them directly.  I told the person at billing about what I've read here and she said there is no problem cancelling. Yeah, right. 

    I told her I was writing in where I was born but she said I wasn't putting in the correct answer, say what? How can the answer not be the one I put in? I think I know where I was born, no?

    Anyway, I told her to delete my credit card info as I wasn't going to continue playing this bugged out game anymore. She said she took me out and I shouldn't worry about ti anymore. 

    We'll see when the time comes next month on the 4th.

    So much anticipation, so much wanting this game to surpass expectations , to see it exceed and succeed only to see it  in a constant state of stumbling along. Shame.

  • AkeysAkeys Member Posts: 50
    This happened to me in Planetside. I subscribed for one month only but they kept charging me for another 5 months until I found out.

    ''98-''99 UO (Golden days!)
    ''00-''02 CS; SB beta
    ''03-''04 MODO
    ''04-''07 WoW
    ''07 - SB
    Waiting for Darkfall and PoBS

  • DeadJesterDeadJester Member Posts: 499
    LoL this also happened to me  but it turned out to be a good thing since I ended up playing for the extra month and now realy like the game.  but I agree this is a real big deal and they need to fix it ,and refund the charge to players who dont want to play the game.
  • AurelynAurelyn Member Posts: 100
    It is theft pure and simple, even if it is a product of convenient incompetence.

    image
    Which Final Fantasy Character Are You?
    Final Fantasy 7

  • Greek_MattGreek_Matt Member Posts: 354
    Heh heh... makes you wonder how many of their pitiful 50K subscriber base actually know that they're still subscribed. Poor Vanguard, they had such a long way to fall and they're doing it in spectacular style.
  • andyjdandyjd Member Posts: 229

    Phew...just checked mine, and it does say cancelled....

     

    Still going to check on the 2nd April though. Don't trust SOE one little bit.

  • Cor4xCor4x Member Posts: 241
    I posted about this at the beginning of March.



    Everyone that canceled, and hasn't called SOE, needs to check their account and make sure it says canceled.



    If it does not, call them. They know about it, but aren't doing anything.



    They'll cancel it quick enough.



    NO refunds though.

    image

  • ColdmeatColdmeat Member UncommonPosts: 3,409

    Dollars to donuts the prick bastards don't forget to ax my account when the GTC runs out.

  • BalisidarBalisidar Member Posts: 164

    Lol. If this is the case no wonder Brad is spouting that he has very little "churn" in this game. 

    SOE just won't let you cancel the game  

    Never be afraid of choices. More choices are always good things.

  • Punk999Punk999 Member UncommonPosts: 882
    Yea this happened to me... you either talk to sony in live chat (like i did) or call them up and tell them to cancel it for you.

    "Negaholics are people who become addicted to negativity and self-doubt, they find fault in most things and never seem to be satisfied."
    ^MMORPG.com

  • YoupiYoupi Member Posts: 11
    It's all part of that viral marketing campaign that Brad keeps talking about. Frankly I'm not surprised. I'm sure their cancellation system got quite a workout within the first month VG was out.
  • RihahnRihahn Member Posts: 146

    I just tried to double check and it appears that the login part of the 'station' web site convienently isn't working...

    Update: Went to the Vanguard site and got in that way, and I'm 'closed'. (whew)

  • KelsonmacKelsonmac Member Posts: 313
    I just cancelled my account. The site says my account is cancelled, but I did not get an email confirming it.



    I feel very sad that I cancelled my account. Truth be told, I played my last MMO for 3 years. I have no plans of going back to it, as I did everything I set out to do in it. I really had no expectations of Vanguard going in, but I have to say that the game is simply NOT ANY FUN.



    I wish everyone who likes the game a lot of fun and a lot of success! Be safe out there!!!

    http://aion.24-hrgaming.net

  • AxefallAxefall Member UncommonPosts: 33
    Looks like im gonna have to call sony.  I cancelled my account a couple of months ago and when I just looked it said active.
  • zevianzevian Member UncommonPosts: 403
    Originally posted by Cor4x

    I posted about this at the beginning of March.



    Everyone that canceled, and hasn't called SOE, needs to check their account and make sure it says canceled.



    If it does not, call them. They know about it, but aren't doing anything.



    They'll cancel it quick enough.



    NO refunds though.

    And got flamed by the vanbois telling you everything was AOK :)
  • Unknown
    .... and on a completely unrelated note, Brad says they are happy with retention levels!
  • CutedgeCutedge Member Posts: 92
    Originally posted by allegria


    Check your CC statements, seems alot of accounts that were cancelled are still being charged.

     

    Originally posted by Brad McQuaid 


    We want to do things that encourage people to keep subscribing.

     

    I had this same issue (where you can't cancel and had to call customer support because it says "Your account has been cancelled" and stays active). It's comforting and frightening to know it wasn't just me. Frankly I wonder how it is legal. I'd say SOE should get sued but I know that won't happen. What will happen is that SOE will continue to do this and won't face any reprocussion [sic].

    What's really amazing is that I've had a variety of SOE products and NEVER had this issue. I turned my Star Wars Galaxies account on and off at a whim. It never gave me any problem. Suddenly, here comes half finished Vanguard (being nice) and the cancel button doesn't work. It's the same account system. So why doesn't it work? I mean, I hate to have to even ask, but are they doing this on purpose? It sure as hell seems like they are.

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