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suspended account

KneibenKneiben Member Posts: 2

My account was suspended aboute 2 weeks ago because someone logged into my account and stole all my money and items.

It says that my account should be back online when i send info aboute wowkey, name and address.. i did this 10 min after i recived the email from blizzard but still nothing has happend.

Does someone know how long i can be waiting for my account because when i call blizzard the ar eonly telling me that i should wait a couple of days. 14 days are that a couple?

 Thanks for all the info i can get..

Comments

  • WoopinWoopin Member UncommonPosts: 1,012
    Ring them again :P



    Also I would be more worried to how someone got your password than worried about the account. Its more than likley you got a keylogger sending information to someone. Loads of people hide them in fake wow hacks etc. Just so you know and if you rang them before ring them again and ask them but I would not log in it again untill you find out what caused them to take your account information in the first place.

    image

  • KneibenKneiben Member Posts: 2
    i know how this could happen.. i logged in to my account on my friends computer and he had keylogger or trojan and from there my account was stolen.my comp is clean of all viruses and all but he had something that stole my comp.. my wow account was not the only thing that got stolen. also my bank id and real money is gone..
  • ChaulsinNLChaulsinNL Member UncommonPosts: 182
    If you are serious about your bank id and money being gone i would have gone to the police first before i went to blizzard . If that wasnt true then yeah keep calling them and ask how long its going to take and what exactly is taking so long. Assuming you didnt use illegal stuff there isnt that much to investigate.
  • ZebladeZeblade Member UncommonPosts: 931
    Its not hard at all. I down loaded something awhile ago and norton said it had a virus The virus was something about WOWaccount stealer.
  • WoopinWoopin Member UncommonPosts: 1,012
    Originally posted by Boompje

    If you are serious about your bank id and money being gone i would have gone to the police first before i went to blizzard . If that wasnt true then yeah keep calling them and ask how long its going to take and what exactly is taking so long. Assuming you didnt use illegal stuff there isnt that much to investigate.
    I think he was on about ingame bank.

    image

  • alyndalealyndale Member UncommonPosts: 936
    Originally posted by Kneiben


    My account was suspended aboute 2 weeks ago because someone logged into my account and stole all my money and items.
    It says that my account should be back online when i send info aboute wowkey, name and address.. i did this 10 min after i recived the email from blizzard but still nothing has happend.
    Does someone know how long i can be waiting for my account because when i call blizzard the ar eonly telling me that i should wait a couple of days. 14 days are that a couple?
     Thanks for all the info i can get..
    You know, after 3 years of playing online games, it never fails to amaze me about this particular posting.  Someone mysteriously logs onto your account and takes all your stuff.  Now, you are suspended...hmmm..            reasons?



    Mysterious, huh?





    Actually, it's not mysterious at all.  Some things are missing from this post.  Basically, how many folks know you play the game, have witnessed you playing the game, how many people have you allowed to mess around online to get the feel of the MMO experience, and how many have you allowed to play your character in your absence?



    BE HONEST...   





    It is not impossible, but it highly improbable that by some weird quirk of fate, a hacker figures out your account id and password to log into your game and ruin it for you and get your account suspended, for some mysterious reason...



    You math guys/gals..crunch the numbers here, but my guess is it is an astronomical ratio that must happen for the hack of this nature to take place.





    Just my thoughts... ahem... obligatory, "Sorry your account go hacked, man...."  







    All I want is the truth
    Just gimme some truth
    John Lennon

  • KyleranKyleran Member LegendaryPosts: 44,086
    Originally posted by alyndale

    You know, after 3 years of playing online games, it never fails to amaze me about this particular posting.  Someone mysteriously logs onto your account and takes all your stuff.  Now, you are suspended...hmmm..            reasons?



    Mysterious, huh?





    Actually, it's not mysterious at all.  Some things are missing from this post.  Basically, how many folks know you play the game, have witnessed you playing the game, how many people have you allowed to mess around online to get the feel of the MMO experience, and how many have you allowed to play your character in your absence?



    BE HONEST...   



    It is not impossible, but it highly improbable that by some weird quirk of fate, a hacker figures out your account id and password to log into your game and ruin it for you and get your account suspended, for some mysterious reason...



    You math guys/gals..crunch the numbers here, but my guess is it is an astronomical ratio that must happen for the hack of this nature to take place.



    Just my thoughts... ahem... obligatory, "Sorry your account go hacked, man...."  

    You're right, its not that mysterious, all you have to do is download WOW UI mods and you can easily pick up a keylogger.... I know several friends who had this happen to them exactly this way.  My son won't even load mods anymore unless his guild verifies and insists on them.... (he got his account hacked, but we grabbed it back before any damage could be done...)

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  • retrospecticretrospectic Member UncommonPosts: 1,466
    So your account was banned AFTER you found out your items were stolen?  I need more info.
  • BrenicsBrenics Member RarePosts: 1,939

    It takes about 3 to 4 weeks to get a response. Have you checked you're system for keyloggers?

    When you find it and get rid of it then start reading up on security and you're system.

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  • kruchkruch Member Posts: 20
    Originally posted by Woopin

    Ring them again :P



    Also I would be more worried to how someone got your password than worried about the account. Its more than likley you got a keylogger sending information to someone. Loads of people hide them in fake wow hacks etc. Just so you know and if you rang them before ring them again and ask them but I would not log in it again untill you find out what caused them to take your account information in the first place.



    OMG that is horrible. I hope they catch who ever did it

     

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  • 0k210k21 Member Posts: 866
    I can't believe how suspicious some of the posters here are being of a poster who's clearly either been hacked or keylogged, get a grip! Have you ever thought that this kind of thing might actually happen in one of the most 'popular' MMORPG's in the world? It happens on other games as well too ya know, or maybe you just don't see it. I heard once about how a woman got banned for saying the word 'breast' in guildchat just because some idiot was somehow offended by it and had to let their ego get in the way, for crying out loud some of you are bloody paranoid -_-

    Quoting people doesn't make you clever, in fact, it makes you all the more stupid for not bothering to read the quotes you post in the first place.

  • D|CED|CE Member Posts: 197
    Originally posted by Kneiben


    ...

    It says that my account should be back online when i send info aboute wowkey, name and address.. i did this 10 min after i recived the email from blizzard but still nothing has happend.
    ...
    You can't be serious that you sent them that info! This is a scam and that's how you lost your account in the first place. They do not ask for keys or addresses.



    Blizzard does not ask you for that much when you try to resolve banned account with them. They only want name of the account and your name. Responses can take from few hours to couple of days. Make sure you are sending emails *only* to support @ worldof warcraft.com, not some other similar email. If in doubt, call 1-800 number.



    P.S. Make sure you keep your email password and secret question *private* and safe. Do not give them out to *anybody*. They are the only way yo get your account back yourself if it gets stolen.
  • PanzergoatPanzergoat Member Posts: 20
    Originally posted by Kneiben


    My account was suspended aboute 2 weeks ago because someone logged into my account and stole all my money and items.
    It says that my account should be back online when i send info aboute wowkey, name and address.. i did this 10 min after i recived the email from blizzard but still nothing has happend.
    Does someone know how long i can be waiting for my account because when i call blizzard the ar eonly telling me that i should wait a couple of days. 14 days are that a couple?
     Thanks for all the info i can get..

    Keep calling them until it gets done. With the amount of these issues they're bound to get on a daily basis, some people usually fall through the cracks. Still though, it sucks to be unable to play for a game you're paying quite alot of money for

    Jesus is your buddy!

  • alyndalealyndale Member UncommonPosts: 936
    Originally posted by Kyleran

    Originally posted by alyndale

    You know, after 3 years of playing online games, it never fails to amaze me about this particular posting.  Someone mysteriously logs onto your account and takes all your stuff.  Now, you are suspended...hmmm..            reasons?



    Mysterious, huh?





    Actually, it's not mysterious at all.  Some things are missing from this post.  Basically, how many folks know you play the game, have witnessed you playing the game, how many people have you allowed to mess around online to get the feel of the MMO experience, and how many have you allowed to play your character in your absence?



    BE HONEST...   



    It is not impossible, but it highly improbable that by some weird quirk of fate, a hacker figures out your account id and password to log into your game and ruin it for you and get your account suspended, for some mysterious reason...



    You math guys/gals..crunch the numbers here, but my guess is it is an astronomical ratio that must happen for the hack of this nature to take place.



    Just my thoughts... ahem... obligatory, "Sorry your account go hacked, man...."  

    You're right, its not that mysterious, all you have to do is download WOW UI mods and you can easily pick up a keylogger.... I know several friends who had this happen to them exactly this way.  My son won't even load mods anymore unless his guild verifies and insists on them.... (he got his account hacked, but we grabbed it back before any damage could be done...)

    Yes key loggers may be found in UI's that have no pics that show how they work.  Many on those forums have warned folks not to download any untested UI with no previous history or the designer has no pictures to show how it works or what it actually looks like.



    Very much like the mail hack currently running where if you accept the mail you wind up losing gold from your account.  Pretty sneaky, but actually you simply need to slow down and read everything before you go downloading things.



    It's actually not that difficult to stay safe from key loggers.  Use common sense.  remember it's your account, so protect it.





    All I want is the truth
    Just gimme some truth
    John Lennon

  • D|CED|CE Member Posts: 197
    To clarify few things.



    Mods/Addons are loaded *after* you login, not before; therefore, even if they log your keys, all the info that they gather is useless.



    The only thing that addons can do is to modify your interface in such a way that you would not know when you send money by mail. Thus, dont modify the look of your mail interface unless you trust the author of the mod.



    P.S. If you see any "exe" files in contents of addon files, dont install any of them - delete it.
  • SherryPieSherryPie Member Posts: 8
    Originally posted by Kneiben


    My account was suspended aboute 2 weeks ago because someone logged into my account and stole all my money and items.
    It says that my account should be back online when i send info aboute wowkey, name and address.. i did this 10 min after i recived the email from blizzard but still nothing has happend.
    Does someone know how long i can be waiting for my account because when i call blizzard the ar eonly telling me that i should wait a couple of days. 14 days are that a couple?
     Thanks for all the info i can get..
    http://www.mmorpg.com/discussion2.cfm/thread/125690 !

    Sherry x

  • retrospecticretrospectic Member UncommonPosts: 1,466
    Originally posted by SherryPie

    Originally posted by Kneiben


    My account was suspended aboute 2 weeks ago because someone logged into my account and stole all my money and items.
    It says that my account should be back online when i send info aboute wowkey, name and address.. i did this 10 min after i recived the email from blizzard but still nothing has happend.
    Does someone know how long i can be waiting for my account because when i call blizzard the ar eonly telling me that i should wait a couple of days. 14 days are that a couple?
     Thanks for all the info i can get..
    http://www.mmorpg.com/discussion2.cfm/thread/125690 !

    That isn't reliable and doesn't even help the OP.  Troll.
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