My account got hacked and I got banned.

NA427 · April 2007

I am bit embaressed this happed so I am using a Phoney forum name. 3 weeks ago my account was hacked somehow. I have been playing WoW for well over 2 years, never once did I buy gold,or use a powerleveling service. till this day my wow account has been squeeky clean, not one violation or complaint against me. So now why is it all of a sudden I am be treating like a criminal. I did nothing wrong.

I feel extremely violated, not only was someone able to steal from me and perhaps have access to all my personal information.But now I have to contend with blizzard calling me a liar and stating I allowed them to use my account and saying they have "evidence" that i shared my account info. when I asked to see the evidence against me apparently they can't show me due to privacy reason's. perhaps this was all for the best anyhow, its not like my level 70 holy priest would ever be balenced to the point of being fun again. but thats a diffrent issue entirely.

TTFN,

NA427

Kattzs · April 2007

I am sorry to hear that, and as a fellow WoW player, you have my pity.

However, the Blizzard team is not known to say something like that without it being true.

I highly doubt they would state something that large unless they did have solid proof to back it up on, if they lied then it would only hurt them later, that and they have nothing to gain from blocking a paying costumer.

You have to think, you pay to play the game and as such they would do anything to keep that going as it puts money in there pockets, and keeps there game going for others to use.

I may be just a seventeen year old kid, but I know for fact that if you had solid proof of you’re own, or something to back up you statement, they would more closely look through you’re account data and log files.

If you have given someone you’re info, then that bank can tell because it reads every thing you do while playing.

The Blizzard team takes theft very seriously, and they do everything they can to protect there users information and accounts, even having hired staff just to play the game and be online to help anyone who needs it.

I have had my account stolen by a hacker, and after taking everything I had, they broke a rule so I was frozen.

I had proof that I did not do this myself, and they quickly tracked the lose IP address, froze and banned the user and gave my stuff back in return, or an apology.

Of coarse I had proof of the items that were stolen to get them back.

It helps to have bought the collection edition, and be one of the few who got the special pets.

My only suggestion is, wait a year, then apologies to them and ask if you might have another chance to play, I know my friend broke a rule once, and after she said she was sorry, and would not repeat it, they allowed her to play again, of coarse her things were gone, but she was still allowed to play.

Good luck, and hope this was helpful!

Privies Level 55 Dark elf hunter Katt in bronze beard.

Unknown · April 2007

You will need your original account creation code when you call them up assuming you have completely lost control of the account. They will reset everything to default getting everything out of their information so that it can't be used against you. Once they reset it they will e-mail notify you about the reset and you will be able to log into the account information and change it back to your stuff.

All you have to tell them is that your account has been compromised via a faulty firewall allowing a hacker from a site to access your computer. (Hell, make it up does it really matter?). Just say you were using a basic site used for UI enhancements such as cursegaming.com which pretty much all blizz employees know about and that after your tech guy evaluated your computer that you had excessive ports open allowing for the attack.

Best information I can say for retrieving any lost information. Remember the second your credit card information is compromised they are required to reset the information and retrieve who had access to it (IP address track). If they have proof that you shared accounts via tells or multiple logging in and out of 2 different IP's over a period of time you may be screwed, but if this just happened once they shouldn't have any issue with you.

Just keep calling till someone helps ya. They might not understand you since Blizzards tech support is located in India, so keep going till ya get someone who speaks fluent enough English or cares.

Well, if ya can't get your stuff back LotR:O starts in a day

Aethios · April 2007

Originally posted by Kattzs
I am sorry to hear that, and as a fellow WoW player, you have my pity.
However, the Blizzard team is not known to say something like that without it being true.
I highly doubt they would state something that large unless they did have solid proof to back it up on, if they lied then it would only hurt them later, that and they have nothing to gain from blocking a paying costumer.

You would think so, but I've seen other companies jump to conclusions with far less "evidence." There are a few games where I was banned for no reason, given no explanation, and then a few weeks later the account was given back, again with no reasons and no explanation. When I approached the CSRs about it, they could find no record of anything happening to the account, despite the messages still in my in-game mailbox or message center that clearly stated "you have been permanently banned."

A lot of the problem though is that your account was probably hacked by a keylogger downloaded automatically through an ad from a website, and then sold to someone else over eBay by whoever stole it. It's been happening a lot lately the last month or so, and that's probably where they got the evidence of "account sharing." I would suggest you scan your computer for viruses and keyloggers, and then go download Firefox and use that instead of Internet Explorer. As for your account, good luck getting it back. If I were you, just buy a new one and start over, or play a different game.

Kyleran · April 2007

I dunno, if you really were hacked and Blizzard has banned you w/o recourse through no fault of your own, then I offer you my sympathy. (not that you asked for it)

But... some parts of your story don't make sense. If I were in the situation you described, righteous indignation is the emotion I would be projecting, not embarrasment. If you are in the right, don't feel bad, get mad and fight them to get them to make it good by you.

And I would never conclude that perhaps it was "all for the best" if I still enjoyed playing the game.... (and holy priests arent that bad, just watched my son beat a 25 lock and 29 pally by himself in the 2 man arena this morning...)

Kattzs · April 2007

Nameless has great advice, but if what you say on you’re post is true, you would have already done what Nameless had said.

I whole heartedly agree with Kyleran.

Had you done the normal thing, I think you would be angry, I know I would have been, but I only got to the crying part before mine was all fixed up.

I am not saying what you aid did not happen, but I think you may have played a larger hand then you have shown.

Aethios, I know that yes some games will do this, but Blizzard has never shown me any reason to think this true of them.

Myself added, my house has four accounts, and each has had a bump or two, but not one has ever been unfairly banned, frozen, suspended, etc.

Still I wish you luck for what ever reason, unless it is one that can harm me, or anyone else.

NA427 · April 2007

Thank you for all your responses. I guess I am a bit shocked by all this and sad it happened. though in my opinon banning someone just because they got hacked is really stupid but it is allowable. after debating on weather or not i should cut and paste this I figured it may help someone facing the same situation. so i guess folks should think twice about reporting that they were hacked, cause sadly it can go either way. I know if I would have known they could do this i would have simply said i forgot my password and not told them I got keylogged.

Account Name:

Realm: Kirin Tor

Character Name:

Account Action: Account Cancellation

Offense: Unauthorized Account Access Policy Violation - Account Sharing

This category applies to players who have:

· Willingly shared their account information with others

· Allowed others to access their account

You are responsible for maintaining the confidentiality of your Password, and you will be responsible for all uses of your Password, whether or not authorized by you. Also, note that the security of the Account is your responsibility. Furthermore, Blizzard does not recognize the transfer of Accounts. You may not purchase, sell, gift or trade any Account, or offer to purchase, sell, gift or trade any Account, and any such attempt shall be null and void.

Agent_X7 · April 2007

Have you emailed them and explained that you were keylogged? I had my account keylogged and was able to get my password reset, and Blizzard even restored all of my stolen items. They're pretty understanding, since it's been happening to so many people lately.

baphamet · April 2007

well to be honest, something tells me you are not telling the whole story. are you sure you didn't give your account information to a close friend of yours? and if you did, i am willing to bet they are the ones that hacked you and that is why your account is banned.

i had a keylogger virus on my computer that resulted in three accounts getting hacked...mine, my GF, and my friends account all got compromised. not only that, but i had logged onto their accounts within minutes of the "hackers" and was even accused by my friends guild master for hacking his account.

none of our accounts got banned, in fact...most of their stuff has been restored and my stuff will be restored some time this week. blizzard didn't even mention account sharing in any of the cases, probably because they could tell from the IP who accessed the account.

i am not saying you are FOS, but i do think there is a reason they banned your account. i believe you were account sharing with a friend of yours and more than likely they were the ones that got to your account and that is why you got banned.

Zorvan · April 2007

You guys remember that the attack on this site a week or so back was designed to get WoW account details through a keylogger, right? Not to say that's what happened in this case, but it does illustrate the fact that it can and does happen.

Opticaleye · April 2007

If your OS is Vista there was a security hole in it a while back.It had something to do with of all things the cursor.There was a whole story on the internet about it.Apparently chinese gold farmers took complete advantage of it and a lot of WoW accounts got stolen and hacked.

Zorvan · April 2007

Originally posted by Opticaleye

If your OS is Vista there was a security hole in it a while back.It had something to do with of all things the cursor.There was a whole story on the internet about it.Apparently chinese gold farmers took complete advantage of it and a lot of WoW accounts got stolen and hacked.

That's right. Vista took alot of flak for it, since it was aimed at XP but was able to exploit Vista's "security" as well. That was the exploit used when they attacked mmorpg.com, if I remember correctly.

abyss610 · April 2007

Blizz has prolly the strictist rules of MMOs,wich is prolly the best thing about them IMO. might not seem it on the PVP servers with the way some of those idiots talk in chat but on PVP servers talking like that is th norm.

as some others have stated we think you're not telling us everything. Hackers go in take up Enchanting Disenc all your gear/items give your money/shards to one of their accounts. i had a guildie get hacked with a keylogger, they did all that i discribed on all her characters one by one and even went as far as deleting her characters afterwards. they restored all her characters and everything that was lost.

i was in iron forge once and saw some one spaming every channel "(insert every racial/sexual/vulgar word here) i (character name here) bought and use a Bot program,this messege will be spammed until my loser ass gets caught". was funny and the spam only lasted maybe 15 min before a GM got on and kicked him off..lol appearently he had purchased some bot program that turned out to be fake and got him banned.

0k21 · April 2007

Strict rules my arse, most common excuse they have to not try and give you your gear back is that you shouldn't give out account information, not only that but one of my friends who still plays WoW got hacked and lost everything, the GM demanded that they pay 2000 gold for it in order to get it back! Just give it up you lot, not only are you a bunch of idiots who think Blizzard was in the right to ban this guy for being hacked you can't even take into account that keylogging software and hackers do actually exist on the internet! Although then again, I probably shouldn't even bother trying to tell you to stop acting like idiots since you do so anyway and end up flaming people for it. I would've loved it if I got banned personally but I didn't because I'm careful on the internet, it would've given me one more thing to add to the list of reasons of why I hate Blizzard now.

Vrika · April 2007

Sometimes even Blizzard makes mistakes, if that is the case then just try to keep complaining. And if it doesn't help, then I fell sorry for you. But try to find out yourself how your password got stolen. If a friend did have it or it was such that a friend could have been able to quess it, then learn your lesson and change your other passwords so that they can't be quessed and aren't know to others. Or if you had a keylogger on your computer, then learn your lesson and keep your firewall + antivirus programs up to date and never use Internet Explorer.

As unfair as it is, it's still more your fault if your account got hacked because of you telling your password or letting it to be quessed or stolen, than it's Blizzards fault. You can have influence on it and can prevent it from happening, while Blizzard can't do much anything else than damage control after the account has been hacked and damage done.

And I must also say that I doubt you are telling the whole truth, if you were really honest you wouldn't have needed to create another account to this site but could post with your normal nick.

baphamet · April 2007

Originally posted by 0k21
Strict rules my arse, most common excuse they have to not try and give you your gear back is that you shouldn't give out account information, not only that but one of my friends who still plays WoW got hacked and lost everything, the GM demanded that they pay 2000 gold for it in order to get it back! Just give it up you lot, not only are you a bunch of idiots who think Blizzard was in the right to ban this guy for being hacked you can't even take into account that keylogging software and hackers do actually exist on the internet! Although then again, I probably shouldn't even bother trying to tell you to stop acting like idiots since you do so anyway and end up flaming people for it. I would've loved it if I got banned personally but I didn't because I'm careful on the internet, it would've given me one more thing to add to the list of reasons of why I hate Blizzard now.

haha wow you call other people idiots but make a post like this? why in the hell would a GM want 2000 gold? i have been hacked and i know that blizzard doesn't demand that you pay them 2k gold to get your stuff back....rofl! that is just a ridiculous thing to say.

alyndale · April 2007

Originally posted by baphamet

Originally posted by 0k21

Strict rules my arse, most common excuse they have to not try and give you your gear back is that you shouldn't give out account information, not only that but one of my friends who still plays WoW got hacked and lost everything, the GM demanded that they pay 2000 gold for it in order to get it back! Just give it up you lot, not only are you a bunch of idiots who think Blizzard was in the right to ban this guy for being hacked you can't even take into account that keylogging software and hackers do actually exist on the internet! Although then again, I probably shouldn't even bother trying to tell you to stop acting like idiots since you do so anyway and end up flaming people for it. I would've loved it if I got banned personally but I didn't because I'm careful on the internet, it would've given me one more thing to add to the list of reasons of why I hate Blizzard now.

haha wow you call other people idiots but make a post like this? why in the hell would a GM want 2000 gold? i have been hacked and i know that blizzard doesn't demand that you pay them 2k gold to get your stuff back....rofl! that is just a ridiculous thing to say.

As I have said before, yes hackers do exist. But, they really don't give two cans of spit for MMO, RPS, or FPS gamers. They are after much, much bigger fish.

Account get "hacked" because that info became "open" after allowing someone else entry to that account. Hacked account, for the most part, are the realm of the gamers themselves, not an outside party, such as hackers.

And on the alleged GM demanding in game money for equipment, that is NOT ethical.

LouieGY · April 2007

Originally posted by baphamet

Originally posted by 0k21

Strict rules my arse, most common excuse they have to not try and give you your gear back is that you shouldn't give out account information, not only that but one of my friends who still plays WoW got hacked and lost everything, the GM demanded that they pay 2000 gold for it in order to get it back! Just give it up you lot, not only are you a bunch of idiots who think Blizzard was in the right to ban this guy for being hacked you can't even take into account that keylogging software and hackers do actually exist on the internet! Although then again, I probably shouldn't even bother trying to tell you to stop acting like idiots since you do so anyway and end up flaming people for it. I would've loved it if I got banned personally but I didn't because I'm careful on the internet, it would've given me one more thing to add to the list of reasons of why I hate Blizzard now.

haha wow you call other people idiots but make a post like this? why in the hell would a GM want 2000 gold? i have been hacked and i know that blizzard doesn't demand that you pay them 2k gold to get your stuff back....rofl! that is just a ridiculous thing to say.

Actually yes GM's do sometimes ask for money in return for gear, i know as this exact situation happened to one of my guildies a while back and because of this stupid rule they imposed he sadly quit the game. However i don't know what the situation is like now regarding this as i have been WoW free since January

Unknown · April 2007

99.93% of the "I was hacked" posts are a bit low on the real facts.

I have NEVER seen a genuine hack for almost 2 years, when a certain forum exploit was able to get some account info from places like guild forums where people had posted account info.

I have seen some stupid things time after time - people give out their account info to "friends" is the most common "hack". But I have even seen people post their account info openly in forums, especially in guild forums.

And they can check to see if the account is mutiple use by simply looking at the IP where you or they logged in from most of the time.

baphamet · April 2007

Originally posted by alyndale
Originally posted by baphamet

Originally posted by 0k21
Strict rules my arse, most common excuse they have to not try and give you your gear back is that you shouldn't give out account information, not only that but one of my friends who still plays WoW got hacked and lost everything, the GM demanded that they pay 2000 gold for it in order to get it back! Just give it up you lot, not only are you a bunch of idiots who think Blizzard was in the right to ban this guy for being hacked you can't even take into account that keylogging software and hackers do actually exist on the internet! Although then again, I probably shouldn't even bother trying to tell you to stop acting like idiots since you do so anyway and end up flaming people for it. I would've loved it if I got banned personally but I didn't because I'm careful on the internet, it would've given me one more thing to add to the list of reasons of why I hate Blizzard now.

haha wow you call other people idiots but make a post like this? why in the hell would a GM want 2000 gold? i have been hacked and i know that blizzard doesn't demand that you pay them 2k gold to get your stuff back....rofl! that is just a ridiculous thing to say.

As I have said before, yes hackers do exist. But, they really don't give two cans of spit for MMO, RPS, or FPS gamers. They are after much, much bigger fish.

Account get "hacked" because that info became "open" after allowing someone else entry to that account. Hacked account, for the most part, are the realm of the gamers themselves, not an outside party, such as hackers.

And on the alleged GM demanding in game money for equipment, that is NOT ethical.

yeah i agree, and that is my point in saying that in the situation where an account got banned it is probably because he gave his information out to the person that stole/compromised his account.

in the case where an account got hacked due to a keylogger (for example) then they would not ban the account because that is not the owner of the accounts fault because he did not give out his account information.

like i said before i know from experience that they will not ask you a damn thing if your account really did get hacked by a keylogger or something similar. hell my friends accounts got hacked because i logged into their accounts and they all got their stuff back and sure as hell didn't get their accounts banned.

that's why it is clear that the OP must have given out his account information to someone and they were the ones that compromised his account with will get your account banned if you report it.... it sucks for him but that's just how it is.

baphamet · April 2007

Originally posted by LouieGY
Originally posted by baphamet

Originally posted by 0k21
Strict rules my arse, most common excuse they have to not try and give you your gear back is that you shouldn't give out account information, not only that but one of my friends who still plays WoW got hacked and lost everything, the GM demanded that they pay 2000 gold for it in order to get it back! Just give it up you lot, not only are you a bunch of idiots who think Blizzard was in the right to ban this guy for being hacked you can't even take into account that keylogging software and hackers do actually exist on the internet! Although then again, I probably shouldn't even bother trying to tell you to stop acting like idiots since you do so anyway and end up flaming people for it. I would've loved it if I got banned personally but I didn't because I'm careful on the internet, it would've given me one more thing to add to the list of reasons of why I hate Blizzard now.

haha wow you call other people idiots but make a post like this? why in the hell would a GM want 2000 gold? i have been hacked and i know that blizzard doesn't demand that you pay them 2k gold to get your stuff back....rofl! that is just a ridiculous thing to say.

Actually yes GM's do sometimes ask for money in return for gear, i know as this exact situation happened to one of my guildies a while back and because of this stupid rule they imposed he sadly quit the game. However i don't know what the situation is like now regarding this as i have been WoW free since January

sorry, but i don't think that has or ever will happen if someone actually did get "hacked". i guess i could maybe understand it if it was the players fault for losing the gear or something but if you got hacked due to a keylogger or something similar and you claim the GM demands gold to restore their items, I'm gonna have to call BS on that one until proven otherwise.

if that was the case then the GM would have asked me and my GF to pay them to restore our items witch they did not do. i just dont buy it, it sounds to ridiculous....sorry.

LouieGY · April 2007

He had shared his account details with a few good friends though so i guess the GM's might've known this and that was why they charged him the money.

abyss610 · April 2007

Originally posted by LouieGY

Originally posted by baphamet

Originally posted by 0k21

Strict rules my arse, most common excuse they have to not try and give you your gear back is that you shouldn't give out account information, not only that but one of my friends who still plays WoW got hacked and lost everything, the GM demanded that they pay 2000 gold for it in order to get it back! Just give it up you lot, not only are you a bunch of idiots who think Blizzard was in the right to ban this guy for being hacked you can't even take into account that keylogging software and hackers do actually exist on the internet! Although then again, I probably shouldn't even bother trying to tell you to stop acting like idiots since you do so anyway and end up flaming people for it. I would've loved it if I got banned personally but I didn't because I'm careful on the internet, it would've given me one more thing to add to the list of reasons of why I hate Blizzard now.

haha wow you call other people idiots but make a post like this? why in the hell would a GM want 2000 gold? i have been hacked and i know that blizzard doesn't demand that you pay them 2k gold to get your stuff back....rofl! that is just a ridiculous thing to say.

Actually yes GM's do sometimes ask for money in return for gear, i know as this exact situation happened to one of my guildies a while back and because of this stupid rule they imposed he sadly quit the game. However i don't know what the situation is like now regarding this as i have been WoW free since January

you WoW flamer's moms must have dropped you repeatedly on your heads if you think we believe a GM tried to charge 2000g from your friend that had just lost everything? lmao how did that sound right to you? seriously?I'm not a WoW fanboi extremely bored with this game CAN'T WAIT for something else to come out.but everything else sux just a tiny bit more than this. but not gunna make up complete BS to try and fit in.

what need would a GM have for your gold? i have never been hacked but i have had a couple items/characters that i deleted myself from either bordem witrh a class or thinking i no longer needed an item turned out i did. all accounts are allowed a certain number of restored items/characters that you personally deleted and if actually Hacked (more than likely from keylogger) they restore everything once they look into it completely wich will take weeks/months.

one other restore i had was when with one of the patches glitched a few accounts and people lost what ever weapon you had equiped.Took MONTHS for me to get my 2 handed mace back on my shaman who by the time i did had dual wield and 7 lvls higher..lol and actually i had sent in a second ticket from my alliance rogue one a different server and THAT was who they eventually mailed the mace to. like i said took a long time and actually at first they said they couldn't even prove i ever had the mace at all. but in the end i got it back out grown or not, i got it back was BoE so i could atleast sell it.

UNLESS he had reached his limit of restorable items (nonhacker related just mistaken deletes) and they charge for aditional restores in wich case i would pay to get my 60 shaman i deleted back. no idea why i deleted him was bored and annoyed when i did it..lol tried to get him restored but i had already restored like 3 alts and some key i had deleted (shadowforge key, didn't think my rogue needed it) turned out rogues couldn't pick that lock then later they changed it so they could

LouieGY · April 2007

I'm not a WoW hater i do still actuallylove this game, the only reason i quit was burnout from raiding Naxx 4-5 nights a week FYI so please don't instantly try turn this into a flame.

Believe what you like i merely added a personal experience i had to the conversation.

TTFN

Kattzs · April 2007

OK, for what good it did, I asked one of the in-game mods about this today and after he, or she finished bopping me on the head for talking about a shadowed user, I was allowed to ask a few questions.

You should know that you’re simply crying wolf.

Account Cancellation;

A user who has closed there account as they do not wish to play anymore; A bank closing an account because there is not enough money to support it;

Or last but not least;

An account that was found to be using a shared game account, bank account, or freely giving away information that could lead to any of the above.

As I was tolled, the only reason the account action says that, is because of something a user did, either by breaking the sharing rule, or by closing the account.

It is your own fault.

The mod said that any account that has this is looked at through the IP bank, ( or data. )

You would have had to have had multi IP address along you’re log, or they would never have done anything to you.

If you can prove that you just logged on to you’re account on a different computer who has the game also, then if it was closed because of multi user accessing, it would be returned.

From all what you said, I think its you’re own fault.

All this was said in answer to, what does it mean when the users read as being Account Cancellation.

I am not a Wow mod, nor do I take any legal decisions made for the game or any user, this is simply a copied text of what I was tolled by one of the Europeans in Game mods.

Aethios · April 2007

Originally posted by Kattzs
You would have had to have had multi IP address along youre log, or they would never have done anything to you.

Well, I don't think the hacker was using the OP's computer to delete his stuff. Do you think, maybe, it's possible that another IP address is from (GASP!) another user?

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My account got hacked and I got banned.

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My account got hacked and I got banned.

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Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV