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SO annoyed with SOE right now.
Cookster5
Member Posts: 50
I am VERY angry with SOE right now. I bought Vanguard in February. Tried it, didn't like it, cancelled my account before the free trial even expired. Now because I don't own a credit card, I used my dads to subscribe with, as it wouldn't let you play without card details.
He checks his statement today....and they've been BLOODY CHARGING EVERY MONTH SINCE FEBRUARY!
I've been charged for a game I HAVEN'T EVEN BEEN PLAYING
*froths at the mouth*
Comments
Thats the SOE way, they get you from behind when your not looking.
And even looking might not be enough. In order to cancel any subscription you must now answer your secret account based question - don't know when they implemented that.
If you forgot the correct answer because you never had to use it before you're screwed ... it can only be reset via phone then. Staying polite during that procedure was one of the hardest things I've ever endured.
makes me glad I pay for my mmo subs with a pay as you go mastercard.....if i don't load cash onto it they can't take it, then the acct expires and can load the card again once the acct is closed (been there, done that 2 mo ago with VG).
Well from what i know and experienced things like this usually happen from the players own stupidity. When u cancel an account, check its cancelled. How can you blame the company for your own ignorance.
Take a look at the Better Buisness Bureau...
http://www.sandiego.bbb.org/commonreport.html?compid=11000350
28 billing or collection issues, and 64 service issues.
Actually, that's 28 RESOLVED billing or collection issues and 64 RESOLVED service issues that consumers failed to acknowledge as resolved. You really should take care in how you quote/paraphrase references otherwise you might mislead people into thinking SOE was wrongfully taking advantage of consumers....
The reality is that mistakes happen but SOE is addressing them. Also consider the hundreds of thousands of subcribers and this is the most that has been brought against SOE.....
To the OP, bummer about the extra charges but, frankly, you should be checking your credit card bills. Or rather, your dad should be...
Well, yeah. Unresolved to the satisfaction of the consumer.
That far more important to me then the corporation feeling a sense of resolution.
I did something similar with Everquest when I quit playing. Paid for that game for almost a year after quitting and didn't notice. Whoops. I always look at my credit card statements now
"Unresolved to the satisfaction of the cosnumer"? No, that's an assumption you state as fact to further your own agenda.
The BBB clearly states "Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB." -- if consumers went so far as to file with the better business bureau, then they should be following up if the resolution wasn't satisfactory.
I understand its the OP's responsibility to make sure his account was canceled but looked at the BBB page..(if my math was correct)..332 issues resolved! I'd be guessing that doesn't include the any given number of others out there that didn't report any issues. For one company to have that many issues be reported makes myself think that the company isn't probably the best to be doing buisness with.
Dude, even if that were the case you're failing to see that there was that number of complaints to begin with.
Resolved or not it's still an issue with SOE.
The OP is obviously not the only person to have problems with SOE.
Umm so many hundred issues out of what, hundreds of thousands. That is a small amount. And the people who complain its usually somethign stupid on their part, but they will still blame the company, such is human nature. People are stupid.
Oh cookster you should have read this thread way back then. LOL.
http://www.mmorpg.com/discussion2.cfm/thread/122239
In America I have bad teeth. If I lived in England my teeth would be perfect.
I recognize that:
You're a reasonable poster though, Suvroc. I've seen your posts and you don't seem to approach anywhere near the radical fanaticism of some of the anti-SOE crowd (which also was why the misleading nature of your original post was so surprising.) I happen to think SOE makes mistakes in regards to customer service and makes amends as the issues seem to be relatively few in nature but seem numerous only because by nature we're more inclined to complain about something rather than give it praise and because this is an mmo enthusaist's site where we congregate to discuss exactly such things. I also think you're a pro-consumer activist like I am but believe you've blurred the lines a bit, or else hold SOE to what I think are unreasonably high expectations, particularly when it comes to the company's right to change the service they provide but that's neither here no there.
This is a case of mistaken billing -- it's something that could have been caught much sooner had the OP, or his dad who is the credit card owner, had been monitoring the bills.
I totally understand that those issues were still issues resolved or not. And SOE has such a bad reputation for treating people/subscribers with disrespect its unreal. I've never personally had billing issues with SOE but I do disagree with their work ethics and how they have presented themselves to the MMO community, based on all the information I've read through forums here at MMORPG.com.
As much as I like to see SOE take some flak, I think Every MMO or subscribed game is recurring cost monthly cost. Can’t blame SOE, Blizzard ect…….
Blame goes to you for not reading the fine print. Because your young you have learned a valuable lesson and I have to believe you won’t make the mistake again!!!!!!! A large part of the blame goes to your Dad for not reading the statement. You guys must be rich because I look at my statements all the time and I make good money! Better to learn that Credit Cards are dangerous now than when your 19 or 20 something.
http://www.wowarmory.com/guild-info.xml?r=Malfurion&n=Lock+and+Shackles&p=1
Guild info
Sadly, Cookster has his age listed as 22 (twenty-two!)
I recall that this problem was quite common right around the end of the first month, and several posters on this site warned folks that there were issues with cancellation (I went back and double checked mine after this)
But it would seem to me that SOE could validate your claim regarding not logging in, and refund your money. Failing that, have your father report the fraud to his credit card company and they'll reverse the charges. (then it will be up to SOE to prove that you did log in)
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
HOPEFULLY these forums aren't your only source of information....
Indeed, and that's something that really shouldn't be neglected, at least in my messages. I'm certainly not saying tough luck, I'm just saying, don't scream at SOE that much for a mistake made. I'm sure the costs can get re-imbursed but the itnerest earned won't be as that was incurred through the neglect of the credit card owner.
Um...the company is under obligation to honor the customer's wishes, and while its a good idea to confirm things, its not the customer's obligation to ensure the company does as instructed.But what's with the name-calling? The kid is what, 22?, and the father doesn't play the game, so what if they made a mistake by not checking their statements? (not everyone is buried in credit cards at 22)
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon