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EVE Online: CCP Press Release Re: Boot.ini Bug
Stradden
Managing EditorMember CommonPosts: 6,696
CCP has issued a press release about the boot.ini bug that cropped up last night.
Reykjavik, Iceland - December 6, 2007 -EVE Online: Trinity was released for download at 22:00 GMT on Tuesday, December 5. Shortly after the deployment of the update, CCP became aware of an issue involving the Premium graphics content download whereby a small percentage of our users may have been affected and now need to make repairs to system files. We immediately set to work to identify the cause and resolve it. A new build is now available and is safe for all users to download and install. Users who are running Microsoft Windows versions other than Vista, with multiple hard drives (or multiple partitions on any hard drive) and began downloading the Premium graphics content before 04:00 GMT on Wednesday, December 6, should visit this link and follow the instructions given to correct any potential system issues.
Read more on EVE here.
Cheers,
Jon Wood
Managing Editor
MMORPG.com
Comments
no apology, nice. White Wolf may have made a BIG mistake partnering with CCP.
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Lao-Tze
lol. Is EvE trying to compete with windows?
My cool sig: Turrets suck.
1 - boot.ini deleted off your XP and W2k install is not "an issue", it's a big screw up.
2 - XP and W2K users are not "a small amount of users", it's more like 90% of the Eve universe.
Again, CCP tries to sweep a big, humongous, pathetic, EPIC fail under an "icelanding rug of responsabilities".
The thing is, this time they may have legal issues.
And don't even try the "oh it's covered by the EULA" this time, because this is way past the EULA.
At least 3 players i know (and, 1 IS a lawyer) are looking into it.
This time, CCP will have problems.
CCP are Windows brown noses, how would you expect a so big MMO to use MSSQL? lol
"may"?
It didn't affect all XP and W2K users. Only some.
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It just points out how silly it is that windows keeps such critical information in a virtually unprotected file.
CraziFuzzy
What you all whining about. It's not the end of the world.
Have you all actually read the EVE EULA so you so sure that CCP is in trouble.
Well quess what, I took the time and here are the results:
Sections extracted from EVE EULA:
D. Software Updates
CCP may from time to time update or otherwise modify the Software electronically. You hereby grant CCP permission to: (i) extract hardware system profile data from your computer; (ii) extract information from your computer's file directories pertaining to the Game and your ability to access the System; (iii) download to your computer content and Game files and any data related to the operation of the Game. The foregoing applies to any computer from which you log into the System using your Account.
E. New Releases of the Software
You are not entitled to receive any new releases of the Software, or any expansion packs, updates, upgrades or similar products under the EULA, but CCP may, in its sole discretion, offer any or all of the foregoing to you. CCP may update, upgrade or otherwise enhance the Software at any time, in its sole discretion, without obligation to you. Periodically, CCP will require all users to migrate to new releases of the Software in order to continue accessing the System and playing EVE™. You will be informed when a new release is available and will have a period of time in which to procure and install the new release. You must install and use the new release before the period of time has lapsed to continue accessing the System and playing EVE™. If you fail to install the new release when required, CCP shall not be responsible in any way for your inability to access the System or play EVE™, and you shall not be entitled to receive a refund of any prepaid subscription fees or any other form of compensation. New releases could be offered to you at a discounted price.
So for conclusion you are not entitled to anything, STFU and go play EVE
1: It only affected those who have good enough systems to use the premium graphics.
2: It only affected those who have the OS installed on a 2nd drive.
3: It only affected those who completed the download by 4am. (not an easy task).
4: It only affected those who had XP without service pack 2 (As SP2 makes a backup of the boot.ini to recover on a failure).
So yep! They messed up but I hardly call that 90%. More like 0.9%
ok, so we gotta believe they can get sued for this? really, don't talk like this of you don't want people to think your an idiot
Fragland.net - Fragland Arcade - Fragland.be - ScifiBelgium
I have xp with sp2 installed on my only drive and it effected me to the point I had to reinstall windows.
It was a very tiny fix if you didn't try to restart your comp, but if you did you were fubar.
Luckily I was able to install windows and keep my files on a backup folder so it wasn't too big a loss.
This was a big blunder as trinity was even online early. You figure if they were ahead of schedual they would have tested it more.
All in all Trinity is stunning. There are some hicups still. I am disappointed at the boot blunder as I was WTFPWND to the fifth degree.
SHOHADAKU
I was drinking my morning milk while reading this guy's post; and yes, I laughed so hard it sprayed out of my nose.
90%...? Come on man, if you're going to troll at least make up some reasonable numbers. There is no way possible 90% of the players downloaded the broken patch within a couple hour time frame. Yes it was a major screw-up, but if you looked on the Eve Online forums it only hurt a small amount of people who upgraded to the premium graphics.
Also, does everyone on this MoFo have a personal friend who is a lawyer? It must be 90% of MMORPG.com users, right?
O and CCP DID so appologize many times. One example-
"We apologize profusely for this error and are working on offering more extensive help those that have a non-working Windows PC, so please stay tuned. "
SHOHADAKU
1: It only affected those who have good enough systems to use the premium graphics.
2: It only affected those who have the OS installed on a 2nd drive.
3: It only affected those who completed the download by 4am. (not an easy task).
4: It only affected those who had XP without service pack 2 (As SP2 makes a backup of the boot.ini to recover on a failure).
So yep! They messed up but I hardly call that 90%. More like 0.9%
WRONG WRONG WRONG WRONG
That is what they are spinning, but the majority of people who got hit by this are normal everyday people who had a traditional setup, not some modified one as CCP says. I called a friend who I know plays Eve too, and I know his setup isn't different and he got hit (though he was able to fix it himself as he is computer savvy as I). CCP, as I said in another post, is just trying to shove the blame onto others and treat it as if they did nothing wrong besides a "minor" mistake. Also, this is not a minor problem to many people who have only 1 computer and no computer knowledge other than basics. I will restate what I have said several times in other posts. How stupid was CCP to name a file after one of the most important Windows system files there is. In an environment where there are constant changes something like this was bound to happen sooner or later, especially considering CCP's known inadequacies in QCing there updates. This screwup proofs they DON'T test their updates and DON"T listen to their testers who tried to tell them about this problem while it was still being tested. If they had done 1 simple test on a Windows system with the upgrade, they would have seen the problem.
Oh, and btw, a EULA is not binding when it comes to this situation and CCP is legally liable for damages and compensation. If you don't believe me, just pick up any first year Business Law book and look under sections for contracts and negligence. The EULA is a contract and they broke the contract by changing the BOOT.INI file of Windows, which they didn't have express permission to do. I doubt they contacted Microsoft or the registered user of each Windows license to ask permission to delete an integral file off their system. You say the EULA permits them to do this, and no it doesn't. It only permits changes that relate to programs belonging to or relating to CCP's program. And there is ZERO reason for any program to change or modify the BOOT.INI file at any time, unless it is a MS Update.
Hasta.
I was drinking my morning milk while reading this guy's post; and yes, I laughed so hard it sprayed out of my nose.
90%...? Come on man, if you're going to troll at least make up some reasonable numbers. There is no way possible 90% of the players downloaded the broken patch within a couple hour time frame. Yes it was a major screw-up, but if you looked on the Eve Online forums it only hurt a small amount of people who upgraded to the premium graphics.
Also, does everyone on this MoFo have a personal friend who is a lawyer? It must be 90% of MMORPG.com users, right?
READ.......Learn to readHe stated that 90% of the Eve subscribers are Windows XP users, NOT that 90% got the bug. Due to CCP's mistake (whether willful or accident), they ARE legally liable for it. They breached the contract (ie, EULA) by changing part of the system outside the scope of the contract and also, by changing a file that is the intellectual property of a different company (ie, Microsoft) without their express permission. They committed gross negligence in the part of damaging property through the act of using a duplicate file name of a major Windows system file without apparently thinking of the consequences if something amiss should happen. Why did they feel the need to name one of their files after probably one of the 5 most important files on any Windows computer system. That pretty much defines negligence on their part and with the screwup and all the damage done (albeit, for some easy to fix), proves gross negligence on their part.
Any court case involving this would be short and pretty much onesided on the part of the plaintiff against CCP. I speak of this because I DO have law experience in 4 years of business law that I took as part of college for business management. This all involves contract law and that is the main area of study for business law courses.
I was drinking my morning milk while reading this guy's post; and yes, I laughed so hard it sprayed out of my nose.
90%...? Come on man, if you're going to troll at least make up some reasonable numbers. There is no way possible 90% of the players downloaded the broken patch within a couple hour time frame. Yes it was a major screw-up, but if you looked on the Eve Online forums it only hurt a small amount of people who upgraded to the premium graphics.
Also, does everyone on this MoFo have a personal friend who is a lawyer? It must be 90% of MMORPG.com users, right?
READ.......Learn to readHe stated that 90% of the Eve subscribers are Windows XP users, NOT that 90% got the bug. Due to CCP's mistake (whether willful or accident), they ARE legally liable for it. They breached the contract (ie, EULA) by changing part of the system outside the scope of the contract and also, by changing a file that is the intellectual property of a different company (ie, Microsoft) without their express permission. They committed gross negligence in the part of damaging property through the act of using a duplicate file name of a major Windows system file without apparently thinking of the consequences if something amiss should happen. Why did they feel the need to name one of their files after probably one of the 5 most important files on any Windows computer system. That pretty much defines negligence on their part and with the screwup and all the damage done (albeit, for some easy to fix), proves gross negligence on their part.
Any court case involving this would be short and pretty much onesided on the part of the plaintiff against CCP. I speak of this because I DO have law experience in 4 years of business law that I took as part of college for business management. This all involves contract law and that is the main area of study for business law courses.
I read it as he's saying 90% of the "eve universe" got screwed from the patch. This must be the troll's alt account posting, eh? Nice!
Any court case involving this would be short and pretty much onesided on the part of the plaintiff against CCP. I speak of this because I DO have law experience in 4 years of business law that I took as part of college for business management. This all involves contract law and that is the main area of study for business law courses.
4 years of Business law classes, what'd you do, keep failing them?
Minor issue that you and others are blowing way out of proportion. Will go down in the annals of gaming history for dumb moves by a company, but hardly the biblical disaster you're portraying it as.
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"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
Any court case involving this would be short and pretty much onesided on the part of the plaintiff against CCP. I speak of this because I DO have law experience in 4 years of business law that I took as part of college for business management. This all involves contract law and that is the main area of study for business law courses.
4 years of Business law classes, what'd you do, keep failing them?
Minor issue that you and others are blowing way out of proportion. Will go down in the annals of gaming history for dumb moves by a company, but hardly the biblical disaster you're portraying it as.
For the record, I did not say this paragraph...
"Any court case involving this would be short and pretty much onesided on the part of the plaintiff against CCP. I speak of this because I DO have law experience in 4 years of business law that I took as part of college for business management. This all involves contract law and that is the main area of study for business law courses. "
That other guy did.
Quit whining and watch CCP get owned.
I hardly doubt any law suits brought against CCP will actually go through considering they have offered help in fixing the computers that DID get the bug and they DID shut down. By offering assistance at no extra charge they've pretty much saved themselves, considering that Microsoft has done worse to computers (coughs windows ME) and offered no help other than "your computer is not compatible" and they didn't get sued well....I rest my case.
Not to mention you are downloading files from the internet of your own free will. No one forced you to upgrade to the premium graphics. No one forced you to have multiple drives and no one forced you to be dumb enough to not have back ups or service pack 2.
Most people don't shut down their work computer everyday its completely possible that most of the testing machines did not get the error. Not to mention internally they don't 'download' the patch and test it they usually install it from a disk or internal server, the downloader as they said was the main contributor to the bug.
Computer savvy or not when you download anything...from a secure server something can happen. I had a set of drivers fubar my laptop. It cost me 50 bucks to have everything backed up and the drive wiped cleaned and repaired and the only person I had to blame was me because the drivers were not standard release drivers.
Please Refer to Doom Cat with all conspiracies & evil corporation complaints. He'll give you the simple explination of..WE"RE ALL DOOMED!
You sound like a pretty intelligent individual. I can't believe you would be that ignorant of the facts. I agree we DID make the choice to download the software through the update. The problem is that CCP's screw up and messed up computers with code that was not properly tested. This is easy to figure out. Is it a big deal? Depends on where you are sitting. Everything is relative. I got an idea: Let's stop speculating, let's stop guessing what's going to happen based on (flawed) opinions. Let's wait and see. I got a feeling that this going to turn out something like, as Will Smith in I, Robot said: "Somehow, I told you so doesn't quite say it" (paraphrased).
Hasta.
Try reading the forums you dont have to reinstall XP if you can get into windows you can fix the problem in 5 minuites [took me 8 as i had to find the info on the eve website].
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Retired from: Neocron, Everquest, Everquest 2, Guild Wars, RF Online and Final Fantasy VII
Currently Playing : EvE Online.
Lawyers are like cockroaches, where you see 1 there's always going to be 12 more in the shadows. Forum eLawyers are even worse...
The interesting thing here is Microsoft's Windows versions pre-Vista. Apparently if you had sp2 installed you were not affected by this patch. Also, why should such a volatile file (boot.ini) not be backed up be default by the older OS?
I would like to ask every single user who's posting or reading this thread:
IF you use Windows XP do you have SP2 installed?
If you do not have SP2 installed is your installation of XP officially authorized by Microsoft?
There are a lot of users who still use XP without the sp2 installed 'cs they are using a version which they did not pay for and would lose full usage. I suspect that a large portion of those affected were actually using a copy they acquired illegally. I also suspect the number of affected people are very slim and I would also suspect that a majority of those who had this problem were using a copy of XP which did not include sp2 so they could circumvent the pirate protection and continue using their illegally obtained OS.