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word of mouth
graill
Member Posts: 257
seems the bad press tr has been getting is indeed founded, i tried the 3 day on this thing. while i do indeed like the premise and the gameplay isnt bad, one thing kills it for me. the bugs.
many many missions are broken, the gms will not answer petitions and the only time i saw anything on my petitions was in the form of file it in the trash email the next day on three i submitted for help.
tabula rasa has the sorriest customer service and gm support i have seen in a game to date. i witnessed two gms chatting in general channel, having a grand old time, when i told them they need to get to work and leave the chatting to paying customers i was threatened, (name) "dont do that again" wth? is with these gm's nowadays, they dont like paycheck or are they all independantly wealthy enough to blow folks off? curious. reminds me of a game i left because they gms were <Mod edit>
, these gm's in tr just dont give a squat.
the search continues. 
can you smell that?!!...............there is nothing quite like it.....................the smell of troll in the morning............i love that smell.
Comments
You would have possibly gotten up to about lvl 15.
I can't remember finding any in my passes thru that level.
I only ran into one mission that was bugged in the Mires where I needed to grab some salvage from a downed ship and I was unable to. I sent a petition in and later that evening I had a GM send me a tell and help me out.
Easy tiger!!
Don't you just love the sweeping generalizations thrown around these days!
I've done every single mission and didn't experience my first mission bug until about 25 or 26. Telling a GM they need to get back to work was just ignorant and stupid.
As for the bugs....many of us have run repreatedly the areas you would have been in with a 3 day pass and those areas are very clean of bugs.
As for the GMs. They have always been fast and helpful to me and anyone in my clan. If your post here is any sign of what your petition looked like, I can see why they may have taken longer to get to you though.
For now every petition I have sent in has had a response - be it a bugged ToO or mission or some hardware errrors, all has been resolved.
The gm support is some of the best in the business because they actually have the power to alter your character - try getting help in LOTRO or WOW for example, the gm's are worthless with stock answers.
In TR I have had gm's teleport me to the quest npc to turn in my quest immediately and make sure it works, I have not had that happen since EQ.
All in all you must be playing a completely different game. I am still curious how high you leveled in the 3-day trial, lower levels they squashed those bugs a while ago.
On a 3 day trial, unless you played 24/7, you're not going to encounter "many, many bugs". I'm level 22 and I've only had to drop and restart a mission once. I've petitioned once but it was a misunderstanding on my part, not the games fault. When you petition they send you an email to a support case on plaync.com where you can resolve the issue outside of the game, hence no need for direct contact in game with a GM. The rest of your post just sounds made up, just sayin...
Well.. I played 6 days not having one mission bug so far.. And I bet he did not even scratch the content I have seen. It may be word of mouth and his impression he got from people in the chat ingame. And as I believe that there are mission bugs from reading the chat. He may "believe" that too.
BUT I also think a lot of those "bugs" are just people having not read the quest carefully. Sometimes.. you need a bit of brain. And so I whitnessed today a GM telling a player that he can't help as his "bug" is none and he has to read more carefully
GMs are very responsive. I even made the joke that I feel watched ... because some GMs where giving hints to players to send a petition because they read their questions for help in public chat. This was not even bug related...
To OP: I am so glad that your trial is over now... and I feel not sorry that you failed
- Westal (back for keeping Bane out of the CPs)
Those GMs were doing their job, it's called public relations. Just because someone has the letters GM tacked onto their name doesn't mean they do the bug fixing.
hmm, last time i checked the only emoticon i provided as to mood was a smiley, which it still is. to those that seem to know it all, good for you. for those thin skinned and wanting explanations as to your gm's conduct and why i would blast them, ask them why they would spend an hour and change talking about being drunk and pregnacies among other topics, those on that server will know what i am typing about.
when the wait is over 4 hours (and dont assume i stood in one stpot for that time, which some of you would
) there is a problem, the situation compounded by the gm's chat session which was not game related. i expect a certain degree of customer service even on test run. when i tell a gm to get back to work and get a "warning" instead there is a problem. for those assumers out there the get back to work comment was quite pithy and humerous, just for the record. folks like to type first and read later as i have found out.
as for the mod edited word, i figured it was fine, apparently not, so i wont use it again as folks seem thin skinned around here. i will add it to the other words society seems afraid to use.
now for the dev replies. the three i turned in, one a door not opening when a boss was killed, two others, squad related folks going linkdead and then rejoining and not getting credit although most of us remained and waited to finish. as examples, were all emailed the next day (today) none addressed ingame, two would have been an easy fix, one i could see having to reset.
NOW, will all that said, fanbois...(i am becoming one grudingly).......this game is addicting, today i was about to delete it and instead i end up playing and then end up paying for a month........hypocrisy aside, if the customer service improves and either gm's do their jobs OR they hire more to handle problems in 30 minutes or less, since i see no big server populations, this game could go who knows where, for now, customer service stinks.
can you smell that?!!...............there is nothing quite like it.....................the smell of troll in the morning............i love that smell.
All that aside, it's good to see you gave it another shot and are seeing the light.
Hope you enjoy the game but don't set yourself up for disappointment with the 30 minute or less replay.
Maybe I have been unlucky but any game I have played (swg, eq2, wow, and vg) but anytime I have sent a /petition there has never been a reply within 30 minutes ever.
The man knows what he's talking about, after all he did play the 3 day trial.
I've been playing MMOPs for quite a bit and even work in the industry and so far from my experiences, the in game support in TR has been good. The "BS" sessions the OP described is actually a smart customer service move. It lets the players see that there are GMs in game and a venue for them to use to submit feedback, ask general questions and even get assistance. It also reminds the GMs that the customers are players as well and to approach them as such and not as a nuisance. Something that GMs in other MMOs have a tendency to forget.
My direct experiences have all gone well. The recent patch bugged the jail in Foreas Base for some, I was unable to complete the missions for Agent Franz. I submitted a peition and within 20 minutes had GM_Raven contact me in game. The GM then teleported me to the jail and I was able to complete the quest and get a new one. I completely forgot the jail was bugged and went to turn in the next mission stage and couldn't get in. GM_ROFL was telling us how aweseome he was, so I asked him to prove it by teleporting me into the jail and with a minute I was teleported in. But as all things with life, YMMV.
Fuhyo Subotai
Graill, give it more time than a 3 day period. You hardly scratched the surface of the game in that amount of time. All new games have their fair share of issues and the latest patch really fixed a lot of things. As for the GM's, it's unfortunate that something like that may have happened, but I've never seen this personally. In fact, the ppl in the game have always gone the extra mile when I had an issue or question, so give them time. It's a good game, just going through the same phase that all the other new MMORPG's have gone through.
Eve-Online, EQ2, DnL, SWG (Dead), Guild Wars, Anarchy Online, EQ, DAoC, Planet Side, WoW, LOTR, Tabula Rasa.
I've run pretty much every mission up through level 20, from the Wilderness through the Divide and now into the Pallisades. Honestly I don't think I've seen one bug.
Wait, I take that back. In crater lake I was unable to blow up the generator after one of my groupmates did, and I didn't get credit for their having done so and couldn't proceed in the quest line. (Only two quests left at that point). After the group finished and disbanded I went back in and soloed the last bit.
Other than that, not a single bug.
Ive experienced only a couple minor bugs getting to 17. Most players have stated the bugs dont really start untill 30+.
In all the game ive played and needed to petition only twice did i get a response within a couple hours. Heck in 3 or 4 i never got a response and just moved on.
I am now up to lvl 32. Before the first patch ( allready released ) I found about 10 quests that were broken. After thatpatch all I could find was 2 that were still broken. ALl the broken stuff seems ot be sidequests etc.., nothing mayor.
I really think this is a great game, I am having tons of fun. BTW the second patch was out allready fixing the remainder of bugs.
The game is really in great hands and new patches and content is coming really fast. Read the mmorpg interview, they have tons of stuff planned and in the pipeline, some to come out in the next patch.
Tabula Rasa is well worth trying !
Sinister Savant MMORPG Community
What part of the GM's job includes telling a customer "don't do that again" when they are told to go and do their job. It sounds that the GMs were kids with big egos.
A GM saying "don't do that again" on a public channel doesn't do much for public relations, whatever the OP did, that is not the sort of language a customer (paying or a potential customer on trial) should be hearing, surely they could have said something else that is a bit more diplomatic!
Such a repsonse should only be directed at someone who is trying to exploit the system or similar.
OK, sure he/she could have plastered every reply with sorry, please, sir etc.. but on the other hand - grow to hell up allready ;P
On a positive note - What is that Vulture thing you have listed as an mmo, or is that your in-game name ?
Sinister Savant MMORPG Community
What part of the GM's job includes telling a customer "don't do that again" when they are told to go and do their job. It sounds that the GMs were kids with big egos.
A GM saying "don't do that again" on a public channel doesn't do much for public relations, whatever the OP did, that is not the sort of language a customer (paying or a potential customer on trial) should be hearing, surely they could have said something else that is a bit more diplomatic!
Such a repsonse should only be directed at someone who is trying to exploit the system or similar.
The part of their job that has them enforce the "don't insult GMs" rule.
I don't know about you, but if I was taking orders as an employee of some reastraunt and a customer tell me to "go do your job of cooking steaks", I'd be insulted. The OP (perhaps unwittingly) insulted the GM, and the GM told him not to do that again. Nothing wrong there.
Sure the GM could of tacked a please in there, but if you're really going to gripe about it you should be on the internet. Much more nasty things are flung around at any time. The GM could in all rights up and gave the OP a 24hr ban.
Even if the GM was indeed a programmer, don't they deserve a little R&R now and then? Moreso, where does some random person get off telling someone to do their job? Unless the person is a stock holder or something. And no, paying for the game does not count. You pay for the ability to play, not the ability to demand X, Y, and Z. Is it smart for companies to listen? Yes, but they dont have to.
As for such a reply only being directed at someone trying to expliot the sysyem? Crap. Those who do such things deserve no reply and just a banstick up the arse.
What part of the GM's job includes telling a customer "don't do that again" when they are told to go and do their job. It sounds that the GMs were kids with big egos.
A GM saying "don't do that again" on a public channel doesn't do much for public relations, whatever the OP did, that is not the sort of language a customer (paying or a potential customer on trial) should be hearing, surely they could have said something else that is a bit more diplomatic!
Such a repsonse should only be directed at someone who is trying to exploit the system or similar.
The part of their job that has them enforce the "don't insult GMs" rule.
He did not insult the GMs, they were not doing their job and he told them so. Is their job to come on to a public channel and chat? They were wrong got told off by the customer and then abused thier powers by saying what they said. Infact they should both be sacked.
I don't know about you, but if I was taking orders as an employee of some reastraunt and a customer tell me to "go do your job of cooking steaks", I'd be insulted. The OP (perhaps unwittingly) insulted the GM, and the GM told him not to do that again. Nothing wrong there.
Sure the GM could of tacked a please in there, but if you're really going to gripe about it you should be on the internet. Much more nasty things are flung around at any time. The GM could in all rights up and gave the OP a 24hr ban.
Even if the GM was indeed a programmer, don't they deserve a little R&R now and then?
If they want R&R then they should sign off there GM status or chat in a private channel.
Moreso, where does some random person get off telling someone to do their job? He is not a random person, he is a paying customer, paying them to do their job, so if he deems that they are not he is in his right to say so, he has freedom of speach!
Unless the person is a stock holder or something. And no, paying for the game does not count. You pay for the ability to play, not the ability to demand X, Y, and Z. Is it smart for companies to listen? Yes, but they dont have to.
As for such a reply only being directed at someone trying to expliot the sysyem? Crap. Those who do such things deserve no reply and just a banstick up the arse.
You ever hear of the phrase "The customer is always right"???
In an extreme case if they spoke to all customers like that they they end up with no customers and no job.
As an employee of a resturant if you were told to do your job, what would your response be? Any response from you would be deemed as rude and could lead to disciplinary action.
To me a GM is a rep of the company and should be polite even under extereme provcation, asking the GM to go and do his job is not anywhere near extereme, and further more the GM should not be chatting on a public channel using the GM status, this is an abuse of his power, as i said it sounds like the GMs were showing off that they were GMs.
Your arguement of it being the Interent is not founded as this was not on the public Internet but within the game.
I am sorry but there is no excuse for what the GMs said. IMHO they were kids who were showing off!
Who should grow up? the GMs?
Yeah man thats my name.......
There is always 2 sides of a story, but I always keep my employees happy over any customer, I just tell them I will take care of it and if the customer gets vulger in any way shape or form, I tell them to leave or here is my corporate #, call them up and explain your case.
We use customer centricity that corporate america loves to say, but I backup my employees before I backup a total stranger (esp a customer). It depends on the scenario.
Gm`s are humans just like us and I bet there are times when you have played a game and someone has asked you for help with a quest and you were not in the mood to help or indeed you didnt goto a raid one night because you couldnt be bothered,The same can be said about gm`s sometimes you get one that is pretty unhelpful,I had such a case when I needed help getting an ingame item the 1st gm that "helped"me did very little except to say there wasnt anything he/she could do but I was very polite and just "ok thanks for your time"I openned the same ticket again straight after and the next gm was very helpful and I eventually got the item I wanted.
Some might say "but it is there job and they should always help"but that isnt the case all the time in the work place and not only in game but in all sectors of life.
If someone had came up to me in 1980 when I was on my Atari 2600 and said we will be playing games with thousands of people at the same time.I guess my response would have been,"but I only have 2 joysticks"
http://www.mmorpg.com/discussion2.cfm/thread/235780/page/8
There is always 2 sides of a story, but I always keep my employees happy over any customer, I just tell them I will take care of it and if the customer gets vulger in any way shape or form, I tell them to leave or here is my corporate #, call them up and explain your case.
We use customer centricity that corporate america loves to say, but I backup my employees before I backup a total stranger (esp a customer). It depends on the scenario.
Indeed the customer is not always right and you do well to ensure your employee is kept happy.I think the saying realy means, "Let the customer think that they are always right". That is good customer service.
Which is the basics of Customer Service, and a GM is customer service type job, so these GMs in question failed on the basics, letting their Ego's rule their mouths or what they type!