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Why Funcom Sucks
Deadm0ney4u
Member Posts: 127
Funcom in my opinion and the opinion of many others used deceptive marketing practices in hyping this game. The early access issue might not seem like a big deal to some but it is a huge problem. You can not market something online and in gamestores telling people that if they put down a 5 dollar deposit they will get ingame items and early access to game play and then tell them to go screw themselves see you tuesday and I hope you like your mammoth. I think the whole issue of them not having server space is bullshit I think that this is part of their marketing plan. to have certain people have access (the fanboys who were going to their website every 5 mins.) and keep out the people who would have more of an unbias opinion on the game. Of course that may not be the case it may be that they are actually just so stupid that they sold more preorders then they could handle and actually put out more EA codes then they could support.
In either case the biggest problem to me is how Funcom has handled this problem. I have never delt with a more unprofessional customer service team in my life. After being flooded with complaints they decided to just remove negative threads from their forums and then kick people out of the forums who poisted negative comments. If you told me that Funcom hired its employees by going to Mcdonalds and finding the biggest idiot in the place and hiring him on the spot I would believe that.
Way to f&^k up what could have been a great EA program 
Comments
kinda agree, altho EA seems more like a hit then a disaster
having played (and paid) for AO for 3 years i seen many patches to fix patches with long downtime, and many other problems
but when u get used to it, life aint that bad, i loved AO enough to keep coming back
MMOs currently playing: -
About to play: Lord of the Rings Online
Played: Anarchy Online (alltime favorite) and lots of f2p titles (honorable mentions: 9Dragons, Martial Heroes, Dekaron, Atlantica Online)
Blame EDIOS.
People should have been more aware of waht to expect from Funcom based on their release of Anarchy Online. Their customer service has always been abysmal. I hope people learn from this.
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Might I add that Funcom has not changed one bit. They did the same things years ago. They are deceptive. They will start saying milliions are playing their game when only thousands are playing, just to trick more people into playing their product, and in turn make them more money.
The definition of insanity: doing the same thing over and over expecting different results.
Whatever
The EA is the most successful launch of an MMO ever, you guys can go on hating but we will keep on gaming and enjoying what is the be one of the best MMOs to date.
"I don't give a sh*t what other people say. I play what I like and I'll pay to do it too!" - SerialMMOist
im really curious how u can back these "facts" up
MMOs currently playing: -
About to play: Lord of the Rings Online
Played: Anarchy Online (alltime favorite) and lots of f2p titles (honorable mentions: 9Dragons, Martial Heroes, Dekaron, Atlantica Online)
You cant be more wrong unless you didnt get into the EA. The EA has been nothing but smooth sailing and FUN! lvl 26 and loving it! only reason im reading this junk is because the servers are down for an hour patch. If you had gotten in to the EA you would know that...
Funcom is no different than most of the other MMO devs, they spend more time on hype than the actual product. So what is new, almost everyone in the Industry does it.
I will agree, customer service is NOT Funcom's forte. All those playing AoC in the next week with problems are going to find that out to their misfortune.
The only one I can think of that really listens and puts out what they say they are is CCP and they still have unresolved issues, like large fleet combat.
Have you guys heard about Funcom's New MMO "Secret Online"? Its gonna be the best cause its made by Funcom. It will have cutting edge graphics and everything you want in an mmo. Don't forget to pre-order a collecter edition now so you can have early access and a special Zombie Horse Mount. Its also going to have "revolutionary" combat and great PVP.
Aside from the 2 hour delay the EA launch has been super smooth. The game is running like champ.
The game is fantastic so far. I didnt even log out so that my DX10 could take affect for 5 hours i was having that much fun. If you paid $5 at your local store, that was for your preorder at the store, not for EA. if you went home, put the code in and Funcom charged you $5, that was for EA. if that happened and you still didnt get in to EA, then its a billing mishap and i do feel genuinely sorry for the very few this happened to. Im sure you can get that large sum of money back.
There are many trolls blasting the game saying it sucks, for those i cant really offer any advice. For those of you who are just mad about the EA but were really looking forward to the game, stick it out, the game rocks.
I don't think the OP mentioned that the game was not running smooth. I think the complaint was that they were selling their product on the basis that if you pre-purchased you could access it sooner. However, they kept it quiet that the intention was to only let a limited number of pre-orders into the early access. In essence they staggered the player base so that their servers wouldn't be bogged down by an influx of players on the first day of official release. It's sort of messed up for a company to do that to people who put down money early to get this game. I gladly reframed from falling into their bull shit tactics. I did manage to play in beta and I'm not really impressed with the game as much as I hoped especially due to the fact many of the features that were advertised early on did not make the release... Spell Weaving anyone?
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Yep. EA was a dissaster. That being said, the game completely rocks and it is worth checking out, at least in my opinion from the first 16 levels. Take my opinion for what it's worth.
QFT,,,deceptive is the best word to describe funcom..but sadly only a small handfull of people realise that...
Most complaints are from people that preorder and payed 5$ for the goodies.
What they didnt know that you had to pay a aditionel 5$ at funcom site to get the early acces that was a limited offer only.
To many people think by just preordering and paying 5$ for the goodies would grant them early acces...WRONG...
I know, how dare they do that? Especially when games like Guild Wars did give pre-order players access to their game early without charging them an extra fee. Stupid buyers!
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HAHA, cry, whine, complain all you want....the game rocks! You people make me laugh. Keep trying to dig for crap, but face it. The game is insane. So if you people read these QQ doomsayers and believe them, you are missing out on an excellant game.
Thank you for pre-ordering the Age of Conan: Hyborian Adventures.
To get your In-Game Exclusive, go to http://register.ageofconan.com and enter your unique key.
Your Unique Code is: XXXXXXX
This key has certain benefits:
Fulfillment of your in-game item.
Early Access Program.
Go to http://register.ageofconan.com and enter your key. You may begin downloading the game client software and installing as early as May 14. Then you may create a character and begin playing on May 17, 3 days before commercial release on May 20, 2008. Your character and all his/her progress will be preserved into commercial release. This key also unlocks your in-game item. Note: There is a nominal fee of $5 that covers the cost of the download and includes 10 days of additional game time. Some restrictions apply, see registration page for details.
Thank you,
GameStop Customer Service
That is the letter I got for the pre-order. I didn't pay anyone else but FC for the download. I am thinking if you paid earlier to a game retailer...then it is the retailer that screwed you...not FC.
First off its $5. Anyone who complains about $5, especially to the degree some are complaining about, need to get a life. If you can't afford $5 than you shouldn't be playing a game, its as simple as that. I pay what around $4 for gas, it probably cost as much money in gas (for your parents) as it did to go down and reserve your copy.
As for the $5 you pay it when you download the game. Reserving early access etc through another vendor probably means, like others have said, that you actually paid THEM and not the money to download.
Third it says terms and conditions. It is not false advertising because if you actually did ANY research or followed ANY directions you would know that it wasn't promised. You had the possibility of playing early that is it.
Fourth if you had a problem don't whine about it on the MB. Contact Funcom and contact the vendor you bought it from. If they don't resolve it try to call them. E-mail them AND call them BEFORE posting another whining thread about how you were too stupid to register early and unable to realize that it might be limited.
Finally the rating for Conan is Mature which means "MATURE
Titles rated M (Mature) have content that may be suitable for persons ages 17 and older. Titles in this category may contain intense violence, blood and gore, sexual content and/or strong language."
I bet that over half the people complaining about their $5 are under the age of 17 (and if your older than 17 than stop acting like a little KID). When you agree to buy the game you are saying your old enough to play. In fact sir it is you who is committing fraud against Funcom and AOC. I am expecting an apology from you as soon as your parents allow you to logon.
Does no one realize that the $5.00 charge is not just for early access. You are paying the $5.00 for the access to download the game instead of installing it from a cd, and you are also getting 10 days of game play for it. The game cost $15 a month so simply math would tell you, 10 days of gameplay would cost roughly $5.00. The benefit of purchasing this 10 days is that you can access the game a few days earlier. (If you registered before the limit was reached) Alot of people are thinking that the $5.00 is just for the few days before the release date which is not true.
I am so tired of all these threads whining and bitching about AoC's early access. Frankly, I think MMORPG.com should post a sticky "whine thread" and start locking threads that keep doing it.
The Moving Finger writes, and, having writ,
Moves on: nor all thy Piety nor Wit
Shall lure it back to cancel half a Line,
Nor all thy Tears wash out a Word of it.
~Omar Khayyam
What I didnt like was that is was the limited amount of pre-lease spots... its almost like they are being elitist.
And a few other questionable actions and decisions on their part.
*shrugs* I might still get the game, I want to atleast give it a try before I make a post-release opinion about it.
u call it bullshit tactics.. i call it misunderstanding and uhm.. spell weaving is ingame, just the animations are bugged, fix is coming.
the problem with the EA lies with ppl not reading the fine prints
i agree that ppl are mad when they expect a EA but dont get it (if they didnt read anything at all when preordering...) but when i look at your post i dont see a grumpy aoc fan who missed EA, but someone who didnt want to play it from the start.
grow up
MMOs currently playing: -
About to play: Lord of the Rings Online
Played: Anarchy Online (alltime favorite) and lots of f2p titles (honorable mentions: 9Dragons, Martial Heroes, Dekaron, Atlantica Online)
It's amazing how many people can't follow simple directions. If you paid a $5 deposit to preorder the game that was between you and whatever retailer you were shopping with. That deposit guaranteed you nothing more than the retailer would have a box for you to pick up on the 20th.There was another $5 fee that was paid to funcom to cover the download of the client and an additional ten days of playtime to get into the early access program.
If your retailer told you that the deposit you paid would get you into the early access program then that is who you should be mad at and not funcom.
For crying out loud...so much drama over such a non-issue.