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why is the EU,Australia and Asia treated like second class setizans
Housam
Member Posts: 1,460
on the mmo word anyway...
USA , alway seem to have better deals and prices...they have better official sites...and always better customer service...they seem to get more attention as well...
im kinda getting tiered of this...its like we don't matter
Comments
http://www.msxnet.org/humour/world-according-to-america.png
"This is not a game to be tossed aside lightly.
It should be thrown with great force"
i knew that picture would come up
wait. are you wanting to know why EU, AU, and Asia are second class citizens in regards to video games or just society in general?
mmorpg...wise...not society
It's easier to do a local release than global.
I find it amazing that by 2020 first world countries will be competing to get immigrants.
no. most company have corps located all over the world..sholdent be a problem
alot of it has to do with who makes them.
The US and Japan produce most of the video games released today across most media.
Not all of them, take EvE for example I think CCP is EU based company. That is just 1 though of many.
Majority of games are either 1) Produced and funded with US and Japanese money. or 2) Developed by US or Japanese game developers.
This immediately gets the attention shifted to these countries when a game is announced.
It is just natural that they cater to the country the game is being produced in.
I know japanese are asians.... shhhh I will let you in on a little secret...... United States tells japan what to do.... because if they don't, they know what will happen to them.
So yeah US and Japan are basically the same. Like partners and then you have the rest of the world.
Games get catered to the 2 gaming super powers, and everyone else has to take a backseat because well, you didn't make them.
It is shitty I know but that is life I guess.
And global countries have bans on certain types of game styles so developers have to remake a game for that country IE australia and new zealands AoC had to be a modified version of the game. Freedom of entertainment will always win.
still the eu is a big market for mmorpg..almost as big as the US know...a good business would should notice this
America does not have the better mmo websites. Koreans and Japanese do. Case in point, go look at the NCSoft site, and flyff.jp. Then go look at the american versions. Even the Aion site looks like crap compared to the teaser site. >.>
Also, theres a lot of Korean and Japanese games that will never see outside those countries unless you want to play untranslated versions. Either because the developers dont want to send it out, or because theres supposedly no market.
The reason why Americans get customer service, is because we demand it. If Games do not give customer support we refuse to play them. Americans are less likely to "settle" for something just because someone tries to sell us somthing. Regardless of the products whether it be games, phone service, Cable, Internet services, It doesn't matter if they do not give us good customer service we will not use their service.That is how we are raised, to not settle for substandard. Businesses either have to cater to that or lose our business all together.
Now from my views as an American business woman, I prefer to only deal with the US and Canada with my sales because
1. Shipping,
2. The laws are not the same all over the world.
3. I do not need translators to conduct my business.
American laws are also designed to give both the consumer and the business more protection. If there is a problem I can take them to court and when dealing with other coutries that is not so easily done. I also prefer to conduct my business with other American companies for the same reason, I am protected if they don;t live up to their side of the deal.
Now I think that to improve your customer service, the majority of your population would have to stand up for it, unless that happens Businesses will do what they can get away with.
America does not have the better mmo websites. Koreans and Japanese do. Case in point, go look at the NCSoft site, and flyff.jp. Then go look at the american versions. Even the Aion site looks like crap compared to the teaser site. >.>
Also, theres a lot of Korean and Japanese games that will never see outside those countries unless you want to play untranslated versions. Either because the developers dont want to send it out, or because theres supposedly no market.
what your talking about is totally different
eg look at the lotro eu site
http://www.lotro-europe.com/
now look at the us site
http://www.lotro.com/
also AION is not even out yet....so you cant really use that as an example
eu is exactly;y the same...
America does not have the better mmo websites. Koreans and Japanese do. Case in point, go look at the NCSoft site, and flyff.jp. Then go look at the american versions. Even the Aion site looks like crap compared to the teaser site. >.>
Also, theres a lot of Korean and Japanese games that will never see outside those countries unless you want to play untranslated versions. Either because the developers dont want to send it out, or because theres supposedly no market.
what your talking about is totally different
eg look at the lotro eu site
http://www.lotro-europe.com/
now look at the us site
http://www.lotro.com/
also AION is not even out yet....so you cant really use that as an example
Umm... Im not sure what you were trying to prove, but whatever it was, you were agreeing with me. The EU site is much nicer looking than the US version. So no, we dont always have the best stuff. I wish a lot more of the American sites wouldnt be designed by unimaginative people. They should hire the people that did sites like lotro-europe. >.>
When a company from Europe makes a game, they can usually do it themselves. And as they end up making the game in English, they don't need any partners for releasing it to North American market. Whereas when a company from North America makes a game, they often end up selling rights to MMO to some European partner simply because it would be so hard for them to organize tech support to people who can only speak German, or only Russian.
And Australia gets much ignored just because it's so small marketing area. There aren't often enough customers to make building up a local server center worthwhile, and it's just easier to direct English speaking people there to play on servers in another area.
Whereas Asia is entirely diffirent region. There is huge amount of Asian MMOs, so I don't think it's second class anything. More like first class, based on the amount of MMOs released only in there. But for Western companies, it's difficult area to operate in. The language is diffirent, the customs are diffirent, and in countries like China the laws (and how those laws are enforced) is diffirent from Western world. Therefore Westers (both European and American) game developers usually can release the game themselves only to other parts of the world besides Asia. And are forced to make some kind of agreement with some local company to release there.
I believe most do notice, why else go to the trouble of editing content all different ways. Just takes a little time and it is irritating and seems unfair, I know I have felt that way when some asian games either wont be released in us or will not for a very long time. And it makes sense to me that a release would happen first in the country its made whichever that is. Now I had heard that AoC was charging a higher price for eu subs than us which is totally wrong if that is true. Just my two cents, your feeling is valid and I can totally understand but even us Americans feel that way about some things as well.
America does not have the better mmo websites. Koreans and Japanese do. Case in point, go look at the NCSoft site, and flyff.jp. Then go look at the american versions. Even the Aion site looks like crap compared to the teaser site. >.>
Also, theres a lot of Korean and Japanese games that will never see outside those countries unless you want to play untranslated versions. Either because the developers dont want to send it out, or because theres supposedly no market.
what your talking about is totally different
eg look at the lotro eu site
http://www.lotro-europe.com/
now look at the us site
http://www.lotro.com/
also AION is not even out yet....so you cant really use that as an example
Umm... Im not sure what you were trying to prove, but whatever it was, you were agreeing with me. The EU site is much nicer looking than the US version. So no, we dont always have the best stuff. I wish a lot more of the American sites wouldnt be designed by unimaginative people. They should hire the people that did sites like lotro-europe. >.>
are you blind...look...the eu site again .... it is low quality and lacks real information
I have been told by businesses in the UK that there is not the level of "consumer protection" there as there is here. That Their laws are designed more for "buyer beware" than actually protecting them. Is it so easy for me to have a contract with someone in the UK and they break it or send me something faulty and refuse to refund or replace and to take them to "civil court " here? No. The laws are not the same.
America does not have the better mmo websites. Koreans and Japanese do. Case in point, go look at the NCSoft site, and flyff.jp. Then go look at the american versions. Even the Aion site looks like crap compared to the teaser site. >.>
Also, theres a lot of Korean and Japanese games that will never see outside those countries unless you want to play untranslated versions. Either because the developers dont want to send it out, or because theres supposedly no market.
what your talking about is totally different
eg look at the lotro eu site
http://www.lotro-europe.com/
now look at the us site
http://www.lotro.com/
also AION is not even out yet....so you cant really use that as an example
Umm... Im not sure what you were trying to prove, but whatever it was, you were agreeing with me. The EU site is much nicer looking than the US version. So no, we dont always have the best stuff. I wish a lot more of the American sites wouldnt be designed by unimaginative people. They should hire the people that did sites like lotro-europe. >.>
are you blind...look...the eu site again .... it is low quality and lacks real information
Ok no need to resort to insults... I wasnt looking at the information. I was looking at the design of the site. Im an artist, first a gamer second. When I go to a site, the first thing I notice is how poorly, or how nicely done the site is. Going from your perspective, yes, the EU site sucks because theres not much on the front page for information. But from my perspective, its nicely done, the layout, the art, and composition. Now, if they combined the two stiles, youd have the perfect site.
UK is the same really. just most people are not very clear of what there right are...in the UK
Yay! America-hatred! How original... whoever scribbled that picture should get an education from somewhere besides the "news" broadcasts and government schools...America does not have the better mmo websites. Koreans and Japanese do. Case in point, go look at the NCSoft site, and flyff.jp. Then go look at the american versions. Even the Aion site looks like crap compared to the teaser site. >.>
Also, theres a lot of Korean and Japanese games that will never see outside those countries unless you want to play untranslated versions. Either because the developers dont want to send it out, or because theres supposedly no market.
what your talking about is totally different
eg look at the lotro eu site
http://www.lotro-europe.com/
now look at the us site
http://www.lotro.com/
also AION is not even out yet....so you cant really use that as an example
Umm... Im not sure what you were trying to prove, but whatever it was, you were agreeing with me. The EU site is much nicer looking than the US version. So no, we dont always have the best stuff. I wish a lot more of the American sites wouldnt be designed by unimaginative people. They should hire the people that did sites like lotro-europe. >.>
are you blind...look...the eu site again .... it is low quality and lacks real information
Ok no need to resort to insults... I wasnt looking at the information. I was looking at the design of the site. Im an artist, first a gamer second. When I go to a site, the first thing I notice is how poorly, or how nicely done the site is. Going from your perspective, yes, the EU site sucks because theres not much on the front page for information. But from my perspective, its nicely done, the layout, the art, and composition. Now, if they combined the two stiles, youd have the perfect site.
SORRY
didnt meant to insult...still 
it looks more like how the site looked like in beta rather than a game that has been released for a year 
Its just easier to roll out a MMO to the North American market, hence companies tend to focus on it first.
As others have pointed out, less hassle dealing with various languages, fewer local laws/regulations to keep track of, tax issues such as the VAT.
Heck, Funcom is a European developer, and they launched in the US first. And notice, regardless who develops the code, a majority of publishing houses are US based, so of course local favoritism comes into play a bit.
Besides, we whine better here in the states.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
We might whine better here in the US, but if you notice, it usually gets results. hehe Too much partaking of hemp products in Europe makes people complacent and less likely to complain.*
"Aw man, its just a site/game/another law, dont get so worked up." *smokes bong* "Here have a hit."
*Just teasing, dont hurt me!
still...does not explain why in general the US has better customer service...
As someone pointed out, the reason why we have better support is because we will stop playing a game if they fail at support. Such as SOE, people drop like flies once they learn how poorly the games are managed. Lots still play, but more are driven off.
And generally, when we call up someone for support they usually know what they are talking about. Computer tech support for brandnames... thats another story. Dell -> India tech support. >>
I have gotten a taste of the poor customer service that businesses offer in other countries when I had dish network installed when i moved in .. Man was that a mistake. They installed the wrong box , I wanted hd boxes only and they gave me some old piece of @#&;%! .. well I wasn;t even moved in yet it was 2 weeks prior to move in and so when I moved in and noticed what they had done, I tried calling customer service.. well first the sent me to some guy that barely could speaka english in the middleeast.. and He was telling me that I was going to have to pay for their mistake by purchasing a new box , that was supposed to be included with the original installation.. well I told him where he could put that box and their service basically. I wrote a letter to their corporate office letting them know why I had cancelled and the poor treatment I received. I also posted my expierance at my home owners association website letting all of my neighbors know exactly how I was treated by that company.Then I get these calls from"american" reps that are trying to give me 2 years free subscriptions and fix the box free.. but by then I had made up my mind already and told them " No Thanks" I already had another service installed. I finally had to write a noterized letter to them stating to take my name off their call lists because I was going to sue them for harrassment if they didn;t stop calling me trying to get me to come back. That is how americans deal with companies, so if they do not offer proper customer service, they lose our business and gain a bad reputation hindering new business.