Well these are the facts. 1)Brand New Dell XPS 2)He said he has updated all drivers 3)He is installing WoW with no problems 4)He is blue screeing when installing AoC From this I gather that either the disk is bad, if he is installing wow from CD-ROMS it could be that the read/write funtction of the Drive when handling DVD's is corrupt. Try watching a DVD movie and/or installing a different game that is on DVD's. If your WoW copy is on DVD and it works fine it is the AoC DVD. Easy as that.
Agreed.
You can try a direct D/L of the game if you'd like... see if that causes any errors.
Strange that he didn't get any ATAPI errors, or disk Warnings that it can't read the block from the disks though... usually DVDs and Drives show that pretty commonly.
SOunds like its your drive. Go buy a test drive for 30 bucks from an electronics store, use it.. if it installs keep it, if not return it. Unless your system is under warranty, then you can sit on the phone with dell for a few hours while they troubleshoot the problem. They'll waste your time for sure.
yes it would be ALOT less work to just go get a cheap DVD Drive(an external would work to if you dont know how to install an internal)
Put the DVD into the drive..open alcohol, click on Image Making Wizard, follow the steps and save it in a folder on your hard drive. Once thats done let me know and Ill tell you how to mount it.
If the computer reboots while creating the image, your gonna need to get a new Drive. I would still Run CHKDSK(go to my computer, right click on your Hard Drive, go to properties, Click Tools at the top, click error checking, enable both options and reboot) if it comes back with no errors it is the DVD Drive, if your Hard Drive DOES have errors on it, CHKDSK will fix them(most of the time) and that may solve your problem.
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downloaded alcohol 120, now what
Agreed.
You can try a direct D/L of the game if you'd like... see if that causes any errors.
Strange that he didn't get any ATAPI errors, or disk Warnings that it can't read the block from the disks though... usually DVDs and Drives show that pretty commonly.
WoW rebooted while you were playing or installing?
WoW rebooted while you were playing or installing?
installing at like 26%
SOunds like its your drive. Go buy a test drive for 30 bucks from an electronics store, use it.. if it installs keep it, if not return it. Unless your system is under warranty, then you can sit on the phone with dell for a few hours while they troubleshoot the problem. They'll waste your time for sure.
yes it would be ALOT less work to just go get a cheap DVD Drive(an external would work to if you dont know how to install an internal)
Put the DVD into the drive..open alcohol, click on Image Making Wizard, follow the steps and save it in a folder on your hard drive. Once thats done let me know and Ill tell you how to mount it.
If the computer reboots while creating the image, your gonna need to get a new Drive. I would still Run CHKDSK(go to my computer, right click on your Hard Drive, go to properties, Click Tools at the top, click error checking, enable both options and reboot) if it comes back with no errors it is the DVD Drive, if your Hard Drive DOES have errors on it, CHKDSK will fix them(most of the time) and that may solve your problem.