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Exactly as expected, Funcom tried to steal my money:
rawidema
Member UncommonPosts: 41
Account was created on 5/23/08, account cancelled on 6/22/08. Billed for 30 days even though the account is frozen. Everybody keep an eye on what they do to you for billing. Credit card company has it in dispute and is issuing me a credit. Obviously, all Funcom is trying to do is bilk 14.99 out of customers who owe them nothing.
Comments
Well you shouldnt wait until the night before to cancel your sub. Besides depending on what time you canceled on the day before has a impact on the billing. Surely its all automated
Yeah Fc also tries to steal money from the people that do th trial, unlike all decent mmo companies if you dont cancel your account after the trial you get billed.
Fc must really enjoy stealing money.
I'm not a no life that sits in front of his computer all day long, I'm an intern that sits in front of his computer all day long.
Yes I agree they shouldn't have charged you, but it's probably down to incompetent accounting database management rather than deliberate conspiracy.
This sort of stuff happens in the real world all the time, which is why as a general principle you should always delete your credit card details when you cancel a service for anything, be it MMOs, Cable, DVD Rental etc, etc, etc.
Not sure how the law works in the US, but in the UK you just report it to your credit card company & they refund it straight away. The company who made the disputed charge then have to justify why they did it if they want the money back. I did this recently over a false 'Travel Company Charge' I noticed on my credit card bill & it took no time at all.
If you can't "Have your cake & eat it too", then how can "The proof of the pudding be in the eating"?
Take the Hecatomb? TCG What Is Your Doom? quiz.
This type of response makes me laugh. I don't care how automated or unautomated a system is. By their own time stamps on their own system, they screwed up. Quit trying to defend them.
i read that best way is when you discontinue your subsnription u should delete all credit card details also
This type of response makes me laugh. I don't care how automated or unautomated a system is. By their own time stamps on their own system, they screwed up. Quit trying to defend them.
This type of response makes me laugh.
Screenshot or it didn't happen. Quit trying to make stuff up.
See, works both ways.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
Yes I agree they shouldn't have charged you, but it's probably down to incompetent accounting database management rather than deliberate conspiracy.
This sort of stuff happens in the real world all the time, which is why as a general principle you should always delete your credit card details when you cancel a service for anything, be it MMOs, Cable, DVD Rental etc, etc, etc.
Not sure how the law works in the US, but in the UK you just report it to your credit card company & they refund it straight away. The company who made the disputed charge then have to justify why they did it if they want the money back. I did this recently over a false 'Travel Company Charge' I noticed on my credit card bill & it took no time at all.
Of course its an deliberate conspiracy. Funcom is a bunch of scammers. If you know your game is in alpha beta and youre selling it as a finished game then your a thief.
Theyre not any better then the common thief stealing your silverware while your asleep. There behaviour towards there customers is just outrageuos.
I doubt it a deliberate conspiracy, LOL! It's just another indication of a very shoddily run company. Companies like this are a dime a dozen these days.
Yes I agree they shouldn't have charged you, but it's probably down to incompetent accounting database management rather than deliberate conspiracy.
This sort of stuff happens in the real world all the time, which is why as a general principle you should always delete your credit card details when you cancel a service for anything, be it MMOs, Cable, DVD Rental etc, etc, etc.
Not sure how the law works in the US, but in the UK you just report it to your credit card company & they refund it straight away. The company who made the disputed charge then have to justify why they did it if they want the money back. I did this recently over a false 'Travel Company Charge' I noticed on my credit card bill & it took no time at all.
Of course its an deliberate conspiracy. Funcom is a bunch of scammers. If you know your game is in alpha beta and youre selling it as a finished game then your a thief.
Theyre not any better then the common thief stealing your silverware while your asleep. There behaviour towards there customers is just outrageuos.
Shut up troll, its either alpha or beta, there is no such thing as alpha beta.
about 6 months after launch the same thing happened to me on WOW the first time i canceled, and i did it 2 days before i was billed. i'm not justifying FC's system, but most of this stuff is automated and needs time to process.
Sorry you had to deal with such a situation but there are a couple of points the others bring up that make sense. One...it is common sense to know you do not cancel the billing on anything automated just a day prior. Most try to do this with no less than a week advance. Doing it a day before the billing is to be processed by the system is as much a mistake of the consumer as it is the controller of the product. We as people tend to seek others to blame for something at every turn and sometimes all we have to do is look in the mirror. Yes, you got billed though you cancelled but yes you also took the risk of waiting to final moment to cancel.
Secondly....it's freaking July 25th. Why the hell are you bringing this up now a month later? Just to join the club of those who despise the game or something?
This is a good example of why you shouldnt have to give credit card info when your in your 30 day free trail.....At the end of the 30 days then you can give your credit card if your gonna play...ive seen this before where people cancel before the 30 days is up but the bill has already been sent out......I agree with a previous poster that they arent intentionally trying to rip people off....
I hate the game because Funcom lied and I refuse to pay for a beta. Can I join this club? How much per month
I didnt notice this happened a month ago
I agree with what others have posted, probably more a flaw with the database timing
I know when I 1st registered for a Funcom Forum access
- I did not have it immediatly, I had to wait for 1 hour before my Forum signon was recognized by the database
EQ2 fan sites
As much as I hate the questionable ways Funcom does business, in this instance the error could (note the word could, I'm not saying it is) be on your end due to the last minute cancellation and the large time difference between North America and the country they are located in (Norway I believe). So to you it might have been 6/22/08 when you canceled, but on the other side of the world it could have already been 6/23 depending which time you did the cancellation.
The good news is that your Credit Card company will issue you the credit and dispute the charge for you. Now if a similar situation happens again on their behalf, then I would see reason to be concerned. I can say that my cancellation with them has stuck and I've had no issues, then again I cancelled 12 days into my first 30 days of free play.
Stop trying to sugar coat it. So what if it is automated, the automation is regulated by a human being, makes sense doesn't it?
As soon as you cancel your account (In most games), your ability to play is immediately revoked. So too shall your billing cease, immediately. Most companies are well aware of this "automation malfunction", they count on the customer not bothering to make a fuss, and they pull in a revenue.
It's called a sham. Saying its the automation system's fault, is completely bogus. The time you cancel is stamped and recorded. So if you are charged, they should reimburse you immediately, but do they? No, of course they don't.
In the business world, there are no mistakes. Only negligence, a colossal difference.
This type of response makes me laugh. I don't care how automated or unautomated a system is. By their own time stamps on their own system, they screwed up. Quit trying to defend them.
This type of response makes me laugh.
Screenshot or it didn't happen. Quit trying to make stuff up.
See, works both ways.
Yep works both ways. But I'm not dumb enough to follow your lead. I've read enough threads on these forums to know that if I do post a screen shot, then all you will do is cry foul because you will say it was photo shopped or some sort. So, in the interest of all the other readers for this particular thread, the proof is on you to show that I'm not lying. As others have already posted here, I am not the only one this has happened to. Enjoy your day.
Yes, it is as you put it "freaking July 25th". I just got my credit card bill to see that I was charged. So again, quit making assumptions that I am just conspiring to fill the board with hatred. Yes I waited until the day before to cancel to give the game the full shot it deserved. Last time I checked, it said nowhere that you needed to cancel 10 days ahead, 1 day ahead, 1 hour ahead. It said 30 days FREE period. I cancelled 1 full day before the 30 days. It seems you are the one confused as to who is to blame here. Quite clearly it is FUNCOM at FAULT.
It seems Aero is one of the few who actually understands what should have happened but didn't. Thanks Aero.
I agree its stupid what happened to you
but no one else has posted here having the same problem
- beyond one person mentioning that the same thing happened to them in WOW
EQ2 fan sites
I agree its stupid what happened to you
but no one else has posted here having the same problem
- beyond one person mentioning that the same thing happened to them in WOW
Thanks Nadia you are quite right I missed the WoW part. Either way though, my points are clear. 1 day is plenty of time to not bill me. If Funcom knew anything at all they would have billed me for the next 30 days at the end of the 30th day. So in effect it was actually more than one day ahead of time. IMO, no excuse for this type of activity to still exist in todays business models. Funcom knew that people would try the 30 day free period out until the last possible second but they still implemented a business model that chose to bill 14.99 for the next 30 days anyways. The 14.99 should not have been billed until the beginning of the 31st day to make sure this didn't happen. In fact, the subscription page indicates they billed me on the exact same day I cancelled which means they technically billed me on the 29th day. Go figure. To me, this is inexcusable.
Could it be possible that May has 31 days and that June 22 is is past day 30 if May 23 is day 1?
I think it would have been best if you cancelled a day ahead of time.
regardless how it happened - its senseless that he got billed for a closed account
EQ2 fan sites
Funcom did that to my friend in AO. Only thing is, they kept doing it each month for about 4 months. He was put through such a hassle. He told his cc after first the time they did it, to block them, but kept getting emails saying they were trying to bill him each month. (He only had a per month subscription, so no it wasn't a 3 or 6 month one they were trying to bill him for if anyone thinks that to.)
So, OP, I'd make sure you check your next month statement too, lol. it might just be on there again.
That is exactly what I am worried about Vynt. I plan to keep checking them. Either way, I didn't mean for this to turn into a 3 or 4 page thread, I just wanted to let people know so they could watch their own CC statements.