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I bought the digital download
mo0rbid
Member Posts: 363
I've gotten the cd-key and they want me to enter cc info in order to create my account,I already entered my cc info when I bought the dl already. And that particular step is bugged. I cannot create my account until I've activated my cd-key by inserting my cc info. But it keep giving me error messages and has done so for the last 5 days
edit: I've now tried with both a Visa and a MasterCard and none of em works.
23 dollars isn't a lot of money but it would be nice if turbine made my purchase worthwhile. I've contacted turbines costumer support and my bank. Turbines support wasn't especially helpful, still awaiting a response from my bank
Comments
My god man is this the first pay to play MMO you have ever subscribed to? Name one pay to play MMO that doesn't ask for your credit card when you first subscribe. They wont bill you until your free month is up and if you cancel before then they wont bill you at all. Sheesh take a valium or something. At least you'll be playing a dead obscure game thank god. I sure don't need someone like you must be judging from your outburst to be playing and ruining the community of any of the games I play! Of course there are almost no immature little kids playing any of the MMO's I play anyway so I guess I'm safe. Whew!
the service is bugged , it doesn't matter how you look at it. It has given me error messages "please try again" later for 5 days. I've spoken to turbines costumer support several times and I've contacted my bank
I'm not going to comment on any of the other stuff you wrote since I felt like hitting a intellectual dead end when reading your narrowminded analasys of me
Have you tried to log into the game? I got an error when resubscribing to DDO but it still let me log in anyways. That is a Turbine game as well. So you might be able to log in anyways.
Good luck I'm going to go take a few Valiums myself now.
I can't login, in order to create the AC account I have to activate the cd-key by entering my CC info - I can't get any further due to errors (which seem to be permanent)
You might check AC forums for any additional info.....zzz...zzz What?! Where am I ?...zz.............z......more valium is....needeeded.....zzzzzzzzzzzz........
Believe me I've tried
I've tried with both a Visa and a MasterCard and none of em works.
Well i would just go to there site http://turbine.fuzeqna.com/turbinesupport/consumer/kbdetail_qaonly.asp?kbid=20&ao=t
and there is a phone number there along with an e-mail chat about your account, and I know on Monday you will be able to live chat with someone via the internet and you could ask them why you can't create an account. I find the most likely reason for an account not being created with a CC is that people put in there home address but there credit card bills come to a different address. This would cause an error, I would just double check the information is entered correctly.
Anyways good luck and I think you will love the game once you get in and start playing.
The system could be broke or down. You need to call or email Turbine. AC email support is slow. Don't post on the official AC forums for support from Turbine. They rarely answer.
So, you submit your CD-key. Then it takes you to a screen to enter your CC and create an account. That is where the error occurs? Have you tried using different usernames and email addresses? You are only allowed to use an email address once with Turbine. If you played LotRO, DDO (even the trials) you already have an account. You can log into your existing account and add the AC CD-key. Otherwise you need to create a new account with a different username and different email address.
Well i would just go to there site http://turbine.fuzeqna.com/turbinesupport/consumer/kbdetail_qaonly.asp?kbid=20&ao=t
and there is a phone number there along with an e-mail chat about your account, and I know on Monday you will be able to live chat with someone via the internet and you could ask them why you can't create an account. I find the most likely reason for an account not being created with a CC is that people put in there home address but there credit card bills come to a different address. This would cause an error, I would just double check the information is entered correctly.
Anyways good luck and I think you will love the game once you get in and start playing.
I have already contacted them : /. I have entered the correct adress.
What did Turbine support tell you when you contacted them?
In my experience, the best way to get help is to get them on the phone. I have had problems resolved via email, but it can take a day or two.
ok now my accont is created. but I could only play for a day. now it says "authentication failed"
I don't care anymore, turbine can have my money. I cba any more emails or waiting
You probably need to forward the ports and disable your firewall. Also if your on Vista you have to disable anti-virus.
Read http://turbine.fuzeqna.com/asheronscall/consumer/kbdetail.asp?kbid=1160
I'm curious what the original problem was and how you finally solved it?
It's not firewall or vista problems, I've played AC before and I have xp ^^
the original problem was that I was unable to create a subscription due to errors on the site. it got fixed by a turbine support guy. he/she added the cd-key to a previous account (which I had forgotten all about). I managed to get all the account info and play for a day. now I cannot log in. I get the same "authentication failed " message as if the account is non-existant. but I don't care any longer, they can keep my money and I can live without having something for my purchase
Sounds like the server is down. I don't know for sure, I'm not subscribed at the moment. I'm waiting for the 100 updat to go up before I start again.
Eve online
Waiting on Guild Wars 2
Eve has a no credit card required free trial, which is not the discussion. The poster was referring to requiring a credit card if you purchase the box or download in order to recieve 30 days free. I can't say for certain because I never bought the Eve box or download, but I bet Eve is not an exception to that trend.