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Too late?
jaycee2006
Member Posts: 466
Well, I pre ordered war off d2d uk today for open beta and so on, but because of extra security with mmos i had to send in an email to their customer services to be able to get the order accepted, its 9pm here, so I will get the reply tommorow I hope, 2nd of september, is this too late for open beta codes?
Comments
should be alright... took my codes about a day to arrive in the email
i got my figures crossed for you
Yeah it's not the codes, they rejected my purchase because I have a free email service and they want you to have security so... september 3rd for finish, even worse..
Much appreciated, friend.
Bah, im just sat here waiting for a reply on my email.. has any one else had this problem or emailed d2d uk and know how long it takes to get a reply?
work place email ^^
?
its probaly just the time you sent the email as i recieved my codes withing 3 minutes of completing my order and that was a few days ago.
Hope it works out for ya
I've found d2d to be very reliable. When people ordering from EA were whining about codes I was sitting looking at my code. Give it time I cannot see how they can sell you an OB product and not provide.
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Note: PlayNC will refuse to allow you access to your account if you forget your password and can't provide a scanned image of the product key for the first product you purchased..... LOL
It's not the codes Im waiting for, I have to email their customer services to complete the order, it has been about 20 hours with no reply now.
As it is still 'pre-order' I would think it would be fine. If you have a ticket in with them for support, tag it again. If not, submit one ASAP and detail the issue with the email.
They DO want your money. I am sure they will fix the problem for you ASAP. And maybe try a different freebie email address (if not a work one whose domain isn't blocked, like someone suggested earlier).
Just FYI, over here in the States we just finished up a holiday weekend. Not sure where customer service is located for them, but pretty much everything is closed on Labor Day, so my guess is no one has even looked at it yet, as it's only 6am on the west coast.
Yeah but im in uk, not america. Well, its been an evening and a full day now and im feeling so anxious, i need them to reply ^.^! I thought the thing about mouth ulcers coming up with stress was a joke, obviously it isnt :P:P
Hotmail & credit card worked fine for me with D2D UK.
Bah ill just keep waiting.
Had the same problem a while back.
Ticket opened: 8/20/2008 8:59 PM PDT
CS response: 9/1/2008 2:56 PM PDT
By which time I had already given up. If it doesn't work on first attempt I wouldn't waste my time with their CS, but this is just my personal experience. I'd recommend you to call a friend or relative and borrow a non-free email address, or order from someplace else altogether.
Good luck in any case.
Well, they replied, and just asked for my phone number.. what help is this?