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Just for fun....
rotsel
Member Posts: 1
....I decided to reactivate my account this Labor Day weekend. I had two accounts active as recently as winter 2008. To give a little background, I activated my first account in late July 2003 and played somewhat regularly as a casual player through winter 2008. I canceled one (it was a monthly account) and intended to hang on to the second (paid once every three months); however, they screwed up the billing and the wrong account was canceled. I attempted to straighten it out but I never got an answer from SOE, Feeling somewhat annoyed, I canceled the other account.
Fast forward to Labor Day weekend 2008. I go to update my payment information. It says it has it already, so great. I click the payment button and....no dice. I check everything and try it again and....again no dice.
Now, whats funny is I get a call from my credit card company (who has customer service that do work on weekend, even on holiday weekends) that wants to know if its me trying to use the card on line and if I need help. Basically, SOE has the right number for the card I want to use and security code, but not the correct/current expiration date of that card. The beauty of it all (dripping sarcasm) is their poorly designed payment system wont let me update the new expiration date because it 'has the payment information already" (ie card number).After three attempts, I gave up. I spend more than a few moments attempting to navigate the (no)help features on their site. I wont bore you with the details except to say you cant communicate with them unless you have an active account...even for billing issues!!! Yes you can try to call them via phone during the week...good luck with that!
So in summary, I want to pay SOE to play their game and....sadly, it wont take my money. I plan on doing a thesis one day on the SOE online gaming business model. It will be called: "How NOT to do business".
This is just one example of why people are so frustrated with SOE.
Comments
haha, same thing for internet providers
if you are having connection issues or cant connect at all please visit our help section at www.(insert service provider).com/help
or your telephone guide manual. if you are having trouble connecting or seting up your home phone call 1-800-............ 24/7 , our tech support will gladly help.
*looks at post.
*looks at calander.
*looks at post.
*looks at calander.
*scratches head.
-mklinic
"Do something right, no one remembers.
Do something wrong, no one forgets"
-from No One Remembers by In Strict Confidence
The company that you speak of has a lot of problems, the first one is doing business in a normal manner.
Unaware of the Jestor?
http://about.me/JestorRodo/
Friends enjoy his classic Vblog - https://www.facebook.com/GoodOldReliableNathan
*looks at post.
*looks at calander.
*looks at post.
*looks at calander.
*scratches head.
Hahahahaha.....very nice very nice:)
Must be an Aussie...was winter for them you know
We have enough Youth, How about a Fountain of Intelligence?
I guess my main question to anyone is why would you guys/gals actually pay SOE money for their lackluster services. As if their games are not bad enough, their customer service is worse.
Tecmo Bowl.
Just some die hards out there...either that fools that got suckered by the SWG TCG!
We have enough Youth, How about a Fountain of Intelligence?
Aussie or not, I guarantee it isn't Winter in Jacksonville, FL.
edit: and apparently, SWG now appeals to the over 90 crowd.
-mklinic
"Do something right, no one remembers.
Do something wrong, no one forgets"
-from No One Remembers by In Strict Confidence
Aussie or not, I guarantee it isn't Winter in Jacksonville, FL.
edit: and apparently, SWG now appeals to the over 90 crowd.
Maybe 'snow' all around his nose threw him off
We have enough Youth, How about a Fountain of Intelligence?
Those things pi** me off to no end. It's so blatantly wrong... I mean, if my phone line is down for some reason, how the hell can I call their stupid service phone number?
If I'm having trouble connecting to the net, how the hell do I even get to a help web page?
What makes this great is that these are supposed to have been thought up and implemented by professionals. And somebody with a good education checked it over, thought it was good, and gave the final seal of approval.
Morons...
"I have only two out of my company and 20 out of some other company. We need support, but it is almost suicide to try to get it here as we are swept by machine gun fire and a constant barrage is on us. I have no one on my left and only a few on my right. I will hold." (First Lieutenant Clifton B. Cates, US Marine Corps, Soissons, 19 July 1918)
Those things pi** me off to no end. It's so blatantly wrong... I mean, if my phone line is down for some reason, how the hell can I call their stupid service phone number?
If I'm having trouble connecting to the net, how the hell do I even get to a help web page?
What makes this great is that these are supposed to have been thought up and implemented by professionals. And somebody with a good education checked it over, thought it was good, and gave the final seal of approval.
Morons...
You can thank the moron's who won't hire someone with experience but a lack of education history. They want to hire that person who has 3 degree's but only life and job experience is playing WoW.
We have enough Youth, How about a Fountain of Intelligence?