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Mythic's pre-emptive strike, you lost a subscriber

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  • DistopiaDistopia Member EpicPosts: 21,183
    Originally posted by iCeh

    No, I paid for Open Beta, I paid for early access and I paid for those in-game items - I expect them all.
    I understand what pre-ordering means, however, they've advertised the offers and they must give them to us. It's not just a "Thank You!" when they advertise it in a sale.

     

    I've spoken my peace on the subject, I won't bore you with repeating myself.

    You do realize it was technical issues that have prevented you from accessing beta? Using the "advertised" argument isn't exactly legit. You're acting as though they pulled a bait and switch here. While completely ignoring the fact that you didn't pay for and weren't charged for that code. Open Beta is free to all, no one has been charged for access to it.

    Like I said before, I understand how frustrating this must be. I assure you however, the game (if you like pvp) is worth the wait.

    For every minute you are angry , you lose 60 seconds of happiness."-Emerson


  • OrthedosOrthedos Member Posts: 1,771
    Originally posted by iCeh

    Originally posted by Malickie

    Originally posted by iCeh 
    You pay for something (yes, we paid for OB!) then you expect to get it, else you complain. You're also missing the point that this is supposed to be a professional company, yet they didn't listen to everyone that begged them for early registration as 1000's of players all trying to register at the same time would cause problems. Yet GOA said they weren't worried, they told us that their engineers had the confidence that the servers could handle it... I was stunned, personally, only a complete idiot of an engineer would assure something like this, and the idiot Manager just nods and says oui oui!? That sound like a company you'd like to deal with?
    Their web designer also uses flash! Who in the right mind would use flash to design a site where hundreds of thousands of users will be signing up! We've got to put our fucking Credit Card details on that site!
     

    Then you made the mistake, no reason to shift blame anywhere else. You may have made a decision to pre-order just because you wanted beta access. However, the beta access is a bonus and nothing more. Pre-ordering is available for the sole purpose of reserving a box on launch day(why D2D/IGN offers it, I haven't got the slightest clue).

    Beta access and early start are basically just thank yous for making an early investment into the game. The bottom line is with any game if you simply want open beta access, don't pre-order wait until they hand out keys like many others did, never spent a dime and I'm playing with zero problems to boot.

    I understand your frustration, I really do. The bottom line rests on the fact no one paid to Beta test though. Again you're reasoning for pre-ordering may have been just for the access. Don't confuse that with why pre-ordering exists, or with how developers handle open beta.

    The whole point of open Beta is to flood the servers and see what happens, which means keys will always be handed out in mass. Which totally negates any reason to pre-order simply for open beta access. Closed beta is a different subject all together though.

     

    No, I paid for Open Beta, I paid for early access and I paid for those in-game items - I expect them all.

    I understand what pre-ordering means, however, they've advertised the offers and they must give them to us. It's not just a "Thank You!" when they advertise it in a sale.

    What is this?  All these crying out loud, what is going on?

    The beta is working smooth as silk for me.  The game so far is fun.  I have not encountered anything negative so far, and seeing how full the server is, I say there are enough people who can make it to the open beta and enjoying themselves.

    Don't start criticising Mythic b/c you run into some problems.  Its not necessary Mythic's fault.  I have screwed up my own registration and been frustrated for a day.  Once I figured out how to register first a master account and then a game account, I got my patching initiated, and its good moments ever since.

    Calm down, its only a game, and so far, a very good game for me.

  • DistopiaDistopia Member EpicPosts: 21,183
    Originally posted by Loke666



    Actually, the wording at the game store was that it was part of the packet, not that it was an extra bonus that might not work. They'd messed up, ok. Funny, didnt see so many understanding people when AoC had a bad wording about the early access (and yes, was the gamestores guilty there).

    It is one thing to like a game but this is a big misstake that might lose WAR a lot of customers. And I bet that if you would have been one of the ones that it happened too we wouldnt have this discussion.

    From what i understand ( through second hand information ofc) if you pre-ordered from a game store that money will be deducted from the price of the box on launch day (please correct me if I'm wrong), technically making those items free.

    What does AOC have to do with anything I said ? Secondly, look at my two listed current games, doubt you will find me slamming AOC all that much ( I like it). Though I'll be moving to warhammer in a few weeks.

    For every minute you are angry , you lose 60 seconds of happiness."-Emerson


  • twhinttwhint Member UncommonPosts: 559
    Originally posted by drslice

    Originally posted by duffalpha


    I know sometimes they screw up, and people get the short stick. But this is fun game with a caring dev team. Noone did it on purpose, and they would have ABSOLUTELY fixed your problem in a second if they could. I promise you'll like the game despite all of this. You want a hug?



     

    Basically, after the fiasco with Failcom and AoC, I have absolutely zero patience for this kind of thing.  If I can' t log-in to play, how can I possibly like the game?

    How do I get my money back?

     

    What'd you pay for? Oh, yes, that's right. The /game/. Not the Beta, nor did you even pay for the extra items. You paid for the /game/, which you didn't really pay for, since no money changed hands. Any money that did is the retail company's way of making money, not the developers. So, you're pissed off that you didn't get something you didn't actually pay for. How's that working out for ya?

    This is life. Deal with it. Things happen outside the scope of what's been planned, whether through incompetence, or just plain misjudgment. It happens. Heck, it might even happen at launch. But what happens if it doesn't and launch goes smooth? I sincerely doubt you will be here saying that you were wrong. Hopefully GOA will learn from their mistakes. Most people doubt it, and I'm one of them, but it doesn't mean it won't happen. But at this point, crying foul over something that is extra is kinda ridiculous is it not? So you're not playing. For free. Hm...do they allow you to do that with other games? FPS's? RPG's? Sports sims? flight sims? Racing sims? No? Hm...then why are you crying here?

  • Black_ElvisBlack_Elvis Member Posts: 188
    Originally posted by drslice


    I pre-ordered Warhammer Online: Age of Reckoning last month and signed up for the Open Beta.



    They sent me several emails with validation keys/codes, promising me new items that only those that pre-ordered would receive. I downloaded their Open beta software and waited for the 7 September weekend. When it came, I could not log-on and the message stated that the server could not authenticate my password.



    So I reset my password and waited...and waited...and when I received confirmation that my password was changed, I attempted to log into the game again only to have the same message appear. I looked at some forums and realized I wasn't the only one experiencing this frustrating problem. Many others were reporting the same thing.



    After a horrid weekend of nobody being able to play in the Open Beta, people started referring to the game on various forums as Warhammer Offline: Age of Registration.



    Because of this huge road block, and my current inability to actually play a game that I paid for, this game has already earned a major strike against it and it will be lucky if I even subscribe past one month.
    GG



     

     

    I didn't have these problems at all.  Then again, i do understand how to read/follow directions so that may have given me the advantage...

    image

  • OverpowerOverpower Member Posts: 105

    Dam, WAR lost a subscriber during Open Beta...thought subscriptions start on the 18th of September?

    Cuz I'll call out all the other mmorpgs that I don't play and tell THEM they lost this subscriber :)

    To Crybabies: Uhm...if a game pisses you off, don't play it - duh.
    To Crybabies - Part 2: If you want a game to suit all your needs, start off by going to college to become a Game Designer.
    Emo User Award: busdriver, for his love of Britney Spears - The Prize - Winning Posts

  • GreenChaosGreenChaos Member Posts: 2,268


    Originally posted by 4Renziks
    sometimes people just need to hit the bong.
     
    Hit the bong my friend, hit the bong.image

    That's what kids these days just don't understand.

  • onlinenow225onlinenow225 Member Posts: 381
    Originally posted by GreenChaos


     

    Originally posted by 4Renziks

    sometimes people just need to hit the bong.

     

    Hit the bong my friend, hit the bong.

     

    That's what kids these days just don't understand.

     

    Off Topic: only problem i have with getting high is later on even then next day or 3 I dont want to do anything.

    And thats a problem when your trying to get a decent body.   So you can use my self as a marketing tool to show as a Personal Trainer, I know what I'm talking about. (Not there yet for eaither but im workin on it.)

     

    And i dont like not being in control.  How ever getting faded is another story, but has lots of carbs and sugar so adds alot of uneccisary calories.

    But yea, he just needs to chill or something.

  • argos5argos5 Member UncommonPosts: 219

    And to all those that couldn't participate in Open Beta, and would cancel their pre-order because they can't even try the game...

     

    Wait for the damn release of the game and hit the bong! WHINER!

     

    Its not like your characters transfer over to the main game. Geez!

  • Ender4Ender4 Member UncommonPosts: 2,247

    Sadly this post doesn't surprise me and I blame Funcom. AOC was such an immense failure that it has made a lot of gamers jaded. Out of my guild of 60 or so players in AOC every single one of them has quit now and a large number of them won't even try WAR because AOC has left them disliking the entire genre (to be fair many of them also played Vanguard so that didn't help).

    Sad that Funcom's game was such a failure that it ruined an entire genre for future gamers and every day I laugh when I see their stock plummet another $1.00. They are now down under $10 a share which is almost half what a share was worth when they went public and down $40 per share since the peak after release. Can't wait until they go under and are part of the SOE save me package~.

  • iCehiCeh Member UncommonPosts: 884
    Originally posted by Orthedos

    Originally posted by iCeh 
    No, I paid for Open Beta, I paid for early access and I paid for those in-game items - I expect them all.
    I understand what pre-ordering means, however, they've advertised the offers and they must give them to us. It's not just a "Thank You!" when they advertise it in a sale.

    What is this?  All these crying out loud, what is going on?

    The beta is working smooth as silk for me.  The game so far is fun.  I have not encountered anything negative so far, and seeing how full the server is, I say there are enough people who can make it to the open beta and enjoying themselves.

    Don't start criticising Mythic b/c you run into some problems.  Its not necessary Mythic's fault.  I have screwed up my own registration and been frustrated for a day.  Once I figured out how to register first a master account and then a game account, I got my patching initiated, and its good moments ever since.

    Calm down, its only a game, and so far, a very good game for me.

     

    I'm talking about GOA, our OB didn't go as smooth as yours - it was 3 days late. Go to war-europe.com and look at the awful mess that is flash!

    Though I don't really understand about the OP, his profile says he's from the US.

    -iCeh

  • iCehiCeh Member UncommonPosts: 884
    Originally posted by Keridwan


    No, I paid for Open Beta, I paid for early access and I paid for those in-game items - I expect them all.
    I understand what pre-ordering means, however, they've advertised the offers and they must give them to us. It's not just a "Thank You!" when they advertise it in a sale.
     

     

    Do not fear dear ICheh the Warhammer Disability Allowance Services are exactly what you need to ensure the legal entitlements that you are due will be forthcoming. We have assessed your case and unfortunately our Warhammer Social Services team can only help you with one-on-one non directive personal counselling services. With these services you are allowed to complain as much as you wish and our expert counsellors will nod encouragingly all the way through your session. When you are done they will send you down the corridor to the Disability Allowance Services. Here we will be able to provide you with bandages, healing and personal buffs.

    Please remember to fill in the application form for quick access and in-service items.

    Yours sincerely

    The Team at Warhammer

     

    What's with all the social services!? Just because I'm from Stoke? God...

    -iCeh

  • Odium420Odium420 Member Posts: 18
    Originally posted by Rhoklaw



    You know whats funny about this thread? The fact that when someone told him to make sure he was changing the right password the OP stopped posting, like back in thread 2 ( can anyone say problem solved? ). Yet we have like 3 more pages of replies on a now dead thread, lol.
     

     

    Haha, I was thinking the exact same thing. I wonder where he went.

     

    Oh, and the game is awsome. Come back in a week and in the meantime, hit that bong.

  • drslicedrslice Member Posts: 28
    Originally posted by Odium420

    Originally posted by Rhoklaw



    You know whats funny about this thread? The fact that when someone told him to make sure he was changing the right password the OP stopped posting, like back in thread 2 ( can anyone say problem solved? ). Yet we have like 3 more pages of replies on a now dead thread, lol.
     

     

    Haha, I was thinking the exact same thing. I wonder where he went.

     

    Oh, and the game is awsome. Come back in a week and in the meantime, hit that bong.



     

     

    I'm around, and still haven't been able to log-in and play lol.  I have stopped taking it seriously, as its just not as important to me anymore.

    Have fun playing this game guys, thats what its all about.  I will keep my opinions on Mythic and their sub-contractors to myself.

  • csthaocsthao Member UncommonPosts: 1,123
    Originally posted by drslice

    Originally posted by duffalpha


    I know sometimes they screw up, and people get the short stick. But this is fun game with a caring dev team. Noone did it on purpose, and they would have ABSOLUTELY fixed your problem in a second if they could. I promise you'll like the game despite all of this. You want a hug?



     

    Basically, after the fiasco with Failcom and AoC, I have absolutely zero patience for this kind of thing.  If I can' t log-in to play, how can I possibly like the game?

    How do I get my money back?



     

    I dont think you can get your money back, all you shoulda done was waited...They gave out 10,000 free beta keys lol and I dont think it even lasted one day, surprisingly I was able to get my hand on one...

  • SailexSailex Member Posts: 122


    Originally posted by drslice
    I pre-ordered Warhammer Online: Age of Reckoning last month and signed up for the Open Beta.They sent me several emails with validation keys/codes, promising me new items that only those that pre-ordered would receive. I downloaded their Open beta software and waited for the 7 September weekend. When it came, I could not log-on and the message stated that the server could not authenticate my password.So I reset my password and waited...and waited...and when I received confirmation that my password was changed, I attempted to log into the game again only to have the same message appear. I looked at some forums and realized I wasn't the only one experiencing this frustrating problem. Many others were reporting the same thing.After a horrid weekend of nobody being able to play in the Open Beta, people started referring to the game on various forums as Warhammer Offline: Age of Registration.Because of this huge road block, and my current inability to actually play a game that I paid for, this game has already earned a major strike against it and it will be lucky if I even subscribe past one month.
    GG

    Overreact much?

    /hands tissue

  • geldonyetichgeldonyetich Member Posts: 1,340
    Originally posted by drslice

    I'm around, and still haven't been able to log-in and play lol.  I have stopped taking it seriously, as its just not as important to me anymore.
    Have fun playing this game guys, thats what its all about.  I will keep my opinions on Mythic and their sub-contractors to myself.

    You know dude, sh*t happens.  Sometimes it happens ot you, andi t's not fair.  Sometimes the company might want to compensate you, but can't because they've got hundreds of thousands of people clamoring in front of you. 

    The question you need to ask yourself is if you're cheating yourself out of playing a good game in retail just because fate happened to throw you a curve ball during the beta.

    Unless maybe you were never planning on buying this game, and were just hoping to score some free play time.  In which case, it's hard to sympathize.

     If the rumors I've heard that Mythic is giving everybody a week of free access due to Open Beta issues are true, then I'd say you've already been compensated.

  • UbahNecroUbahNecro Member Posts: 185

    The pre-orders here (I am in the US) were $10 bucks.

    The box has a green top and it says "Pre-Order Only - Game Not Included"

    On the front of the box, ti says...

    PRE-ORDER BONUSES INCLUDE:

    Open Beta Access - Live Game Head Start - Two Bonus In-Game Items
    Universal Fighting System CCG Demo Deck

    I have my receipt in the box, which includes the Card Deck and a slip with the Open Beta Access Key as well as the key to redeam the Live Game Head Start and in-game Items on it.

    The slip states that you should goto www.warhammeronline.com/preorder to claim your exclusive rewards...

    Now, if this is the same in Europe as in the US, I would say that it is not the store's fault, and that he was more than entitled to his Open Beta Access... The Open Beta Access as well as the Head Start and In-Game Items are advertised on the box as being part of the Pre-Order bonuses.

    BTW, Nothing on my reciept or that I was told in the store said that the pre-order reserved me a copy of the game. In fact, in over half the stores that I've been in, it was explicitely stated in the store that the Warhammer Pre-Order does NOT reserve you a copy of the actual game when it comes in.

    Only some stores do that (like GameStop). Stores like Best Buy, Target, and Circuit City around here do NOT reserve you a copy of the game with a pre-order, you have to buy the game separately. It is the same for all PC titles, as well as most (all?) console titles. They also do not subtract what you paid for the pre-order off the game price. So my 10 bucks that I paid for this pre-order is just 10 bucks spent. If I want to buy Warhammer when it was released, I'd have to pay another $49.99 .

    Too many people in this thread are making unneeded complexities, or quite frankly don't know what they are talking about.

    Not getting the Open Beta access with the pre-order is a deal breaker. It doesn't matter if it was a technical issue. They should have had that issue out of the way. What would they have done if they had sold no preorders and this had happened on launch day? You don't do betas with billing/registration systems - not on this planet.

  • DragonOpt1DragonOpt1 Member Posts: 78

    I had trouble logging in as well at first. But then I entered my code in the beta page, went to the mythic account page and made an account there and entered my code again then was able to play.

  • Chaos113Chaos113 Member Posts: 43
    Originally posted by drslice


    I actually thought I was entitled to play in the Open Beta if I pre-ordered the game.  The email I received explained to download the software and I did that.
    Was I not entitled as per the email stated?  Was I duped?  Shall I start filing paperwork to the BBB?

     

    Were did you order the game from.

  • ChiramChiram Member UncommonPosts: 643
    Originally posted by Gazenthia

    Originally posted by Ender4


     
     
    You didn't pay money to try the open beta or at most you paid $1. You can cancel your preorder at any time.
    Sorry but you are being a drama queen here.

    The beta was part of the pre-order package. The failed and botched delivery of access is a very good indicator of what to expect in the future from the company. That is ignoring said companies outstanding history.  It doesn't matter if the game is the best one ever made.



    I wouldn't touch the EU version either.

    You have a blood elf in your avatar... your point is not valid as you are an obvious wow fankid :).

  • Lonesamurai1Lonesamurai1 Member Posts: 1,210

    Compensation for the Open Beta

    7 free days offered for the difficult launch of the beta

    Dear all,

    More than 100,000 European players have now created characters and launched enthusiastically into the violent and bloody battlefields of the Old World every evening. Despite this, for many of you and for us as well, the launch of the open beta has left a bitter taste. While it is true that the purpose of Beta Testing a game is to indeed expose problems before a game launches, the launch did not happen anywhere near as smoothly as we had planned.

    Because of this I have decided to offer seven free days to all of the beta testers. If you decide to continue your adventures in WAR, and we certainly hope you do, you will be credited on your account from the 18th of September and will be able to take part in the adventure without any regret. By the beginning of next week, we expect many more to join us as we open the gates for our Head Start, and we look forward to welcoming all of you in the Warhammer world.

    Best regards,

    Ghislaine Le Rhun

    GOA CEO



    Source: http://www.war-europe.com/?type=2#/news ... 44&lang=en

     

     

    Great offer, good job GOA and Ghslaine

    Thank you

    imageimage

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