Good, bad or ugly, Mythic has always had the integrity to stand up for what we think is the right thing to do in any situation. I don’t expect everyone to agree but I’ve never intentionally made a decision to hurt the community and/or our players and I don’t intend to start now. For the last couple of days we’ve been dealing with a very difficult and complicated situation. Sadly, there are lots of moving parts and sometimes it takes both a bit of elbow grease to get things working properly. Here’s where we stand right now. As of this morning, we deactivated a large number of accounts and ended the Head Start for our game. At the same time, we’ve been in touch with the retailers, both online and brick-and-mortar, and while we are getting great data on the number of people who will get their game today; there is still a relatively small number of people who won’t be able to get them due to shipping issues (no matter what the issues are, whose fault, etc.). So, after a lot of conversations I’m happy to announce that over the next few hours we are going to extend the grace period for all customers of Amazon, GoGamer and the EA Store till the 22nd of September. Based on the data we have gathered, these companies account for just about all the customers that were concerned about their chance to get into the game today. Thus, if you currently have an account with us, you’ll be able to get back into the game while you wait for your game to be delivered. Of course, all characters are still intact and no billing of any credit card has taken place (it couldn’t, the account still has free time on it) since the accounts were simply deactivated not wiped. We have been assured by all the brick-and-mortar retailers that they got their shipments in the stores already so if you needed to go to a store to pick up your game, the units are in stock everywhere. We will be monitoring the situation closely over the next twenty-four hours of course.
As I’ve said countless times, we will do the best we can in any situation to make it right and I hope you agree with have done so again. I thank the community for its support, especially for this rather thorny problem.
Mark
==================== Remember man that passes by, as you are now so once was I. And as I am so must you be, prepare yourself to follow me.
My reply in that original thread. People all over him thanking him, for actually living up to what they said they would do to begin with, rather silly in my opinion.
"Extend to the 22nd ... ^^ Ow joy! Wait, wasn't that the original date? happy
Kudos for actually living up to your own statements in the end, although I don't feel it needs thanks for first retracting it and then doing it anyway.
So what has been the point of all this. If this was retail pressure how is this now suddenly possible when it wasn't before? "
Folks, Good, bad or ugly, Mythic has always had the integrity to stand up for what we think is the right thing to do in any situation. I don’t expect everyone to agree but I’ve never intentionally made a decision to hurt the community and/or our players and I don’t intend to start now. For the last couple of days we’ve been dealing with a very difficult and complicated situation. Sadly, there are lots of moving parts and sometimes it takes both a bit of elbow grease to get things working properly. Here’s where we stand right now. As of this morning, we deactivated a large number of accounts and ended the Head Start for our game. At the same time, we’ve been in touch with the retailers, both online and brick-and-mortar, and while we are getting great data on the number of people who will get their game today; there is still a relatively small number of people who won’t be able to get them due to shipping issues (no matter what the issues are, whose fault, etc.). So, after a lot of conversations I’m happy to announce that over the next few hours we are going to extend the grace period for all customers of Amazon, GoGamer and the EA Store till the 22nd of September. Based on the data we have gathered, these companies account for just about all the customers that were concerned about their chance to get into the game today. Thus, if you currently have an account with us, you’ll be able to get back into the game while you wait for your game to be delivered. Of course, all characters are still intact and no billing of any credit card has taken place (it couldn’t, the account still has free time on it) since the accounts were simply deactivated not wiped. We have been assured by all the brick-and-mortar retailers that they got their shipments in the stores already so if you needed to go to a store to pick up your game, the units are in stock everywhere. We will be monitoring the situation closely over the next twenty-four hours of course. As I’ve said countless times, we will do the best we can in any situation to make it right and I hope you agree with have done so again. I thank the community for its support, especially for this rather thorny problem. Mark
Oh jolly good for EA customers. I had mine preordered from EBgames here in Canada because the grace period was supposed to be longer, and they're only getting copies on the 25th..
if I cancel my preorder and buy a key from somewhere else I don't lose my headstart account do I?
Waiting for Fallen Earth, World of Darkness, Old Republic, FFXIV
Oh jolly good for EA customers. I had mine preordered from EBgames here in Canada because the grace period was supposed to be longer, and they're only getting copies on the 25th.. if I cancel my preorder and buy a key from somewhere else I don't lose my headstart account do I?
No you can apply any version retail key from any vendor to a headstart/pre order account. You can either cancel your order or refuse the shipment(although your money won't come back until they process it), and go pick it up from a local retailer.
Here is a the main thread about the release from Mythic at WarhammerAlliance along with 48 pages of pissed off customers. I confirmed that logins were cutoff around 8am this morning and account statuses set to Inactive. Check your accounts.mythic.com status. EAStore and Amazon customers supposedly are going to be given keys to extend it. http://www.warhammeralliance.com/forums/showthread.php?t=98606
Is there an official response to why they decided to change the dates? Looked through that link but didn't find it.
Edit- nm just read your post above, this thread moves too fast :P
My pre-order from Amazon works now, they must have found a way to figure out which ones are from those 3 stores mentioned. Cause EBgames and Gamestop were the ones that just were given away or something.
Here is a the main thread about the release from Mythic at WarhammerAlliance along with 48 pages of pissed off customers. I confirmed that logins were cutoff around 8am this morning and account statuses set to Inactive. Check your accounts.mythic.com status. EAStore and Amazon customers supposedly are going to be given keys to extend it. http://www.warhammeralliance.com/forums/showthread.php?t=98606
Is there an official response to why they decided to change the dates? Looked through that link but didn't find it.
Edit- nm just read your post above, this thread moves too fast :P
Mark posted on VNBoards late last night that it was because of pressure from retailers who were concerned the grace period would affect their sales.
i pre ordered from gamestop will we be getting grace period extended?
Check accounts.eamythic.com to see if you are inactive, but it sounds like just Amazon, GoGamer, and EAStore customers are extended.
yea its inactive ima cancell and go to the store this afternoon.
Thats what I would do. People are making this out like its a life or death situation. Is there nothing else that could be done over the weekend?
Some people are being really dramatic, but for me I am having a lan party and over half of my friends had ordered from Amazon so they couldn't play. I bought a bunch of food and alcohol and strip... Anyway they all picked up retail copies and are refusing shipment which now seems like a waste, but whatever. We will play and they will get their money back from Amazon.
Opening weekend/week , IN MY OPINION, is almost like a special event that is just amazing to be around for. Bonds are being forged, everything is new for everyone , awe and oohs all around. That's not just "a few days lost" as some people like to call it. That's a special memory you will never have.
Not to mention some people made friends already, plans to level over the weekend with people they met in game and suddenly they'r elocked out for the weekend. Those friends will have moved on and be well out of levelling range etc.
It simply should *not* have happened in my opinion, only because they have a beef to pick with a few retailers that screwed the pooch they are punishing their *actual* customers to get to them.
I have a dorkish question.. retailers around here will only be getting the game on the 25th, so I'm going to buy from direct2drive. If I already have the patched beta client I'll just be paying 50$ for the key, correct? No need to download the game again?
Waiting for Fallen Earth, World of Darkness, Old Republic, FFXIV
I have a dorkish question.. retailers around here will only be getting the game on the 25th, so I'm going to buy from direct2drive. If I already have the patched beta client I'll just be paying 50$ for the key, correct? No need to download the game again?
Correct.
It's a Jeep thing. . . _______ |___| \_______/ = |||||| = |X| \*........*/ |X| |X|_________|X| You wouldn't understand
I have a dorkish question.. retailers around here will only be getting the game on the 25th, so I'm going to buy from direct2drive. If I already have the patched beta client I'll just be paying 50$ for the key, correct? No need to download the game again?
Yea but someone said the DVD has better textures and stuff, I don't know if the Direct2Drive download would have those too so it might be worth reinstalling either way.
I have a dorkish question.. retailers around here will only be getting the game on the 25th, so I'm going to buy from direct2drive. If I already have the patched beta client I'll just be paying 50$ for the key, correct? No need to download the game again?
Correct.
sweet ima do that instead and just start playing right now. Thanks for the help.
I walked into my local Best Buy on the 18th and there were about 20 copies on the shelf. I redeemed my preorder and picked it up.
Only irritating thing was the security wrap adhesive was so damned strong that when I pulled it off the whole f#$#$#$ jacket came off. This has never happed to me before, so I let loose a long string of expletives and was kinda irritated until my wife made breakfast to cheer me up. Now my belly is full and I am sleepy.
EA/Mythic should have just re-activated ALL preorders until the beginning of next week. I just got emailed from two friends who were locked out of the game because they bought CE's on eBay after they were all sold out and haven't received them yet.
_________________________________ JonMichael
Currently: AION, an MMO Beta under NDA Played: WAR, LOTRO, Hellgate: London, CoX, GW, SotNW, DAOC, EQ2, SWG, WoW, AO, Horizons, Second Life, There, TSO Beta'd: There, Second Life, EQ2, DAOC:LotM, LOTRO, Tabula Rasa, Gods and Heroes, Hellgate: London, Requiem:Bloodymare, AoC, WAR, DDO, Fallen Earth
From warhammerherald.com (if you play WAR, learn to know the herald)
Folks,
Good, bad or ugly, Mythic has always had the integrity to stand up for what we think is the right thing to do in any situation. I don’t expect everyone to agree but I’ve never intentionally made a decision to hurt the community and/or our players and I don’t intend to start now. For the last couple of days we’ve been dealing with a very difficult and complicated situation. Sadly, there are lots of moving parts and sometimes it takes both a bit of elbow grease to get things working properly.
Here’s where we stand right now. As of this morning, we deactivated a large number of accounts and ended the Head Start for our game. At the same time, we’ve been in touch with the retailers, both online and brick-and-mortar, and while we are getting great data on the number of people who will get their game today; there is still a relatively small number of people who won’t be able to get them due to shipping issues (no matter what the issues are, whose fault, etc.).
So, after a lot of conversations I’m happy to announce that over the next few hours we are going to extend the grace period for all customers of Amazon, GoGamer and the EA Store till the 22nd of September. Based on the data we have gathered, these companies account for just about all the customers that were concerned about their chance to get into the game today. Thus, if you currently have an account with us, you’ll be able to get back into the game while you wait for your game to be delivered. Of course, all characters are still intact and no billing of any credit card has taken place (it couldn’t, the account still has free time on it) since the accounts were simply deactivated not wiped.
We have been assured by all the brick-and-mortar retailers that they got their shipments in the stores already so if you needed to go to a store to pick up your game, the units are in stock everywhere. We will be monitoring the situation closely over the next twenty-four hours of course.
As I’ve said countless times, we will do the best we can in any situation to make it right and I hope you agree with have done so again. I thank the community for its support, especially for this rather thorny problem.
I have a dorkish question.. retailers around here will only be getting the game on the 25th, so I'm going to buy from direct2drive. If I already have the patched beta client I'll just be paying 50$ for the key, correct? No need to download the game again?
Yea but someone said the DVD has better textures and stuff, I don't know if the Direct2Drive download would have those too so it might be worth reinstalling either way.
No, this was a rumor that some die-hard started when all the WoW boys jumped on the graphics. There are no "high res" textures. What you get out of the download is the same as the disks.
It's a Jeep thing. . . _______ |___| \_______/ = |||||| = |X| \*........*/ |X| |X|_________|X| You wouldn't understand
I have a dorkish question.. retailers around here will only be getting the game on the 25th, so I'm going to buy from direct2drive. If I already have the patched beta client I'll just be paying 50$ for the key, correct? No need to download the game again?
Yea but someone said the DVD has better textures and stuff, I don't know if the Direct2Drive download would have those too so it might be worth reinstalling either way.
No, this was a rumor that some die-hard started when all the WoW boys jumped on the graphics. There are no "high res" textures. What you get out of the download is the same as the disks.
Let's be specific here, what you get from Direct2Drive as opposed to what you get from the beta client is what you mean? Beta clients tend to have extra code in it for performance testing and stats aswell. Plus I read the following by Daedren on his blog.
"I experienced some horrific performance issues when first playing Warhammer - much worse than the Closed or Open Beta - which surprised me. I found out that this was actually caused by using the Beta Client patched to retail. A full file check kicked my FPS up dramatically. So, if you've upgraded from the Beta client, best to do a full file check or reinstall from the DVDs to be safe."
I'd still do a fresh install it doesn't hurt plus I do actually think they might be better on the DVD since I've had multiple patchings since the beta, I don't know what's been changed. I remember toward the end the graphics did get better. So might aswell clean house and do it right while I go make a sandwich when I get get my copy, even you reinstalled.
Comments
Folks,
Good, bad or ugly, Mythic has always had the integrity to stand up for what we think is the right thing to do in any situation. I don’t expect everyone to agree but I’ve never intentionally made a decision to hurt the community and/or our players and I don’t intend to start now. For the last couple of days we’ve been dealing with a very difficult and complicated situation. Sadly, there are lots of moving parts and sometimes it takes both a bit of elbow grease to get things working properly. Here’s where we stand right now. As of this morning, we deactivated a large number of accounts and ended the Head Start for our game. At the same time, we’ve been in touch with the retailers, both online and brick-and-mortar, and while we are getting great data on the number of people who will get their game today; there is still a relatively small number of people who won’t be able to get them due to shipping issues (no matter what the issues are, whose fault, etc.). So, after a lot of conversations I’m happy to announce that over the next few hours we are going to extend the grace period for all customers of Amazon, GoGamer and the EA Store till the 22nd of September. Based on the data we have gathered, these companies account for just about all the customers that were concerned about their chance to get into the game today. Thus, if you currently have an account with us, you’ll be able to get back into the game while you wait for your game to be delivered. Of course, all characters are still intact and no billing of any credit card has taken place (it couldn’t, the account still has free time on it) since the accounts were simply deactivated not wiped. We have been assured by all the brick-and-mortar retailers that they got their shipments in the stores already so if you needed to go to a store to pick up your game, the units are in stock everywhere. We will be monitoring the situation closely over the next twenty-four hours of course.
As I’ve said countless times, we will do the best we can in any situation to make it right and I hope you agree with have done so again. I thank the community for its support, especially for this rather thorny problem.
Mark
====================
Remember man that passes by,
as you are now so once was I.
And as I am so must you be,
prepare yourself to follow me.
My reply in that original thread. People all over him thanking him, for actually living up to what they said they would do to begin with, rather silly in my opinion.
"Extend to the 22nd ... ^^ Ow joy! Wait, wasn't that the original date? happy
Kudos for actually living up to your own statements in the end, although I don't feel it needs thanks for first retracting it and then doing it anyway.
So what has been the point of all this. If this was retail pressure how is this now suddenly possible when it wasn't before? "
Excellent. This is what I was hoping for today.
Oh jolly good for EA customers. I had mine preordered from EBgames here in Canada because the grace period was supposed to be longer, and they're only getting copies on the 25th..
if I cancel my preorder and buy a key from somewhere else I don't lose my headstart account do I?
Waiting for Fallen Earth, World of Darkness, Old Republic, FFXIV
i pre ordered from gamestop will we be getting grace period extended?
No you can apply any version retail key from any vendor to a headstart/pre order account. You can either cancel your order or refuse the shipment(although your money won't come back until they process it), and go pick it up from a local retailer.
Is there an official response to why they decided to change the dates? Looked through that link but didn't find it.
Edit- nm just read your post above, this thread moves too fast :P
Authentication failed. Please re-enter your credentials. I guess that means no. this is bull. im just going to cancell.
Check accounts.eamythic.com to see if you are inactive, but it sounds like just Amazon, GoGamer, and EAStore customers are extended.
My pre-order from Amazon works now, they must have found a way to figure out which ones are from those 3 stores mentioned. Cause EBgames and Gamestop were the ones that just were given away or something.
Is there an official response to why they decided to change the dates? Looked through that link but didn't find it.
Edit- nm just read your post above, this thread moves too fast :P
Mark posted on VNBoards late last night that it was because of pressure from retailers who were concerned the grace period would affect their sales.
Check accounts.eamythic.com to see if you are inactive, but it sounds like just Amazon, GoGamer, and EAStore customers are extended.
yea its inactive ima cancell and go to the store this afternoon.
Check accounts.eamythic.com to see if you are inactive, but it sounds like just Amazon, GoGamer, and EAStore customers are extended.
yea its inactive ima cancell and go to the store this afternoon.
Thats what I would do. People are making this out like its a life or death situation. Is there nothing else that could be done over the weekend?
_______
|___
\_______/
=
|X| \*........*/ |X|
|X|_________|X|
You wouldn't understand
Check accounts.eamythic.com to see if you are inactive, but it sounds like just Amazon, GoGamer, and EAStore customers are extended.
yea its inactive ima cancell and go to the store this afternoon.
Thats what I would do. People are making this out like its a life or death situation. Is there nothing else that could be done over the weekend?
Some people are being really dramatic, but for me I am having a lan party and over half of my friends had ordered from Amazon so they couldn't play. I bought a bunch of food and alcohol and strip... Anyway they all picked up retail copies and are refusing shipment which now seems like a waste, but whatever. We will play and they will get their money back from Amazon.
Opening weekend/week , IN MY OPINION, is almost like a special event that is just amazing to be around for. Bonds are being forged, everything is new for everyone , awe and oohs all around. That's not just "a few days lost" as some people like to call it. That's a special memory you will never have.
Not to mention some people made friends already, plans to level over the weekend with people they met in game and suddenly they'r elocked out for the weekend. Those friends will have moved on and be well out of levelling range etc.
It simply should *not* have happened in my opinion, only because they have a beef to pick with a few retailers that screwed the pooch they are punishing their *actual* customers to get to them.
I have a dorkish question.. retailers around here will only be getting the game on the 25th, so I'm going to buy from direct2drive. If I already have the patched beta client I'll just be paying 50$ for the key, correct? No need to download the game again?
Waiting for Fallen Earth, World of Darkness, Old Republic, FFXIV
Correct.
_______
|___
\_______/
=
|X| \*........*/ |X|
|X|_________|X|
You wouldn't understand
Yea but someone said the DVD has better textures and stuff, I don't know if the Direct2Drive download would have those too so it might be worth reinstalling either way.
Correct.
sweet ima do that instead and just start playing right now. Thanks for the help.
I walked into my local Best Buy on the 18th and there were about 20 copies on the shelf. I redeemed my preorder and picked it up.
Only irritating thing was the security wrap adhesive was so damned strong that when I pulled it off the whole f#$#$#$ jacket came off. This has never happed to me before, so I let loose a long string of expletives and was kinda irritated until my wife made breakfast to cheer me up. Now my belly is full and I am sleepy.
EA/Mythic should have just re-activated ALL preorders until the beginning of next week. I just got emailed from two friends who were locked out of the game because they bought CE's on eBay after they were all sold out and haven't received them yet.
_________________________________
JonMichael
Currently: AION, an MMO Beta under NDA
Played: WAR, LOTRO, Hellgate: London, CoX, GW, SotNW, DAOC, EQ2, SWG, WoW, AO, Horizons, Second Life, There, TSO
Beta'd: There, Second Life, EQ2, DAOC:LotM, LOTRO, Tabula Rasa, Gods and Heroes, Hellgate: London, Requiem:Bloodymare, AoC, WAR, DDO, Fallen Earth
From warhammerherald.com (if you play WAR, learn to know the herald)
Folks,
Good, bad or ugly, Mythic has always had the integrity to stand up for what we think is the right thing to do in any situation. I don’t expect everyone to agree but I’ve never intentionally made a decision to hurt the community and/or our players and I don’t intend to start now. For the last couple of days we’ve been dealing with a very difficult and complicated situation. Sadly, there are lots of moving parts and sometimes it takes both a bit of elbow grease to get things working properly.
Here’s where we stand right now. As of this morning, we deactivated a large number of accounts and ended the Head Start for our game. At the same time, we’ve been in touch with the retailers, both online and brick-and-mortar, and while we are getting great data on the number of people who will get their game today; there is still a relatively small number of people who won’t be able to get them due to shipping issues (no matter what the issues are, whose fault, etc.).
So, after a lot of conversations I’m happy to announce that over the next few hours we are going to extend the grace period for all customers of Amazon, GoGamer and the EA Store till the 22nd of September. Based on the data we have gathered, these companies account for just about all the customers that were concerned about their chance to get into the game today. Thus, if you currently have an account with us, you’ll be able to get back into the game while you wait for your game to be delivered. Of course, all characters are still intact and no billing of any credit card has taken place (it couldn’t, the account still has free time on it) since the accounts were simply deactivated not wiped.
We have been assured by all the brick-and-mortar retailers that they got their shipments in the stores already so if you needed to go to a store to pick up your game, the units are in stock everywhere. We will be monitoring the situation closely over the next twenty-four hours of course.
As I’ve said countless times, we will do the best we can in any situation to make it right and I hope you agree with have done so again. I thank the community for its support, especially for this rather thorny problem.
Mark
Yea but someone said the DVD has better textures and stuff, I don't know if the Direct2Drive download would have those too so it might be worth reinstalling either way.
No, this was a rumor that some die-hard started when all the WoW boys jumped on the graphics. There are no "high res" textures. What you get out of the download is the same as the disks.
_______
|___
\_______/
=
|X| \*........*/ |X|
|X|_________|X|
You wouldn't understand
Yea but someone said the DVD has better textures and stuff, I don't know if the Direct2Drive download would have those too so it might be worth reinstalling either way.
No, this was a rumor that some die-hard started when all the WoW boys jumped on the graphics. There are no "high res" textures. What you get out of the download is the same as the disks.
Let's be specific here, what you get from Direct2Drive as opposed to what you get from the beta client is what you mean? Beta clients tend to have extra code in it for performance testing and stats aswell. Plus I read the following by Daedren on his blog.
"I experienced some horrific performance issues when first playing Warhammer - much worse than the Closed or Open Beta - which surprised me. I found out that this was actually caused by using the Beta Client patched to retail. A full file check kicked my FPS up dramatically. So, if you've upgraded from the Beta client, best to do a full file check or reinstall from the DVDs to be safe."
I'd still do a fresh install it doesn't hurt plus I do actually think they might be better on the DVD since I've had multiple patchings since the beta, I don't know what's been changed. I remember toward the end the graphics did get better. So might aswell clean house and do it right while I go make a sandwich when I get get my copy, even you reinstalled.