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Mythic's terrible customer service = Arbitrary end of grace period - Account inactive
Darean002
Member Posts: 58
So I'm one of the apparently many Collector's Edition pre-orderers that got screwed over. Mythic ended their grace period, the period you can keep playing after the head start while you wait for your copy of the game to arrive, after only two days.
It was later extended a bit longer for certain retail customers, but for those that bought the game from bestbuy, and two other retailers, we've been unable to play since the 19th. Mythic says the game was shipped on the 16th and was assured by retailers that it was on its way to us by the 17th.
However, it was only today, the 23rd that I got an email from bestbuy saying that I'd get my game (in theory) by the 26th!
I know EA is known for its terrible customer service, but I'm dissapointed by Mythic. The whole reason I bothered to pre-order the collector's edition ($80) was so I could play form day one with the promise of the "grace period that will allow pre-orders to play till their copy arrives in the mail" - paraphrased quote from the pre-order FAQ.
Now, ea and mythic are treating some of the best and most loyal customers like crap. I put in a good amount of time and effort into the closed beta to help mythic make a great game. I'm so glad to see they've got our backs.
What's worse is that they didn't tell us this would be happening. They just ended the grace period causing a huge outcry and backlash. The outcry was so bad, that the mythic customer support phone line was busy for days last week. They now have a message forwarding all traffic to ea's customer support phone line because of this.
The only help I got from the ea representative, after waiting for half an hour on hold, was a suggestion to buy ANOTHER copy of the game so I could enter the cd key an play today.
I was calm and polite with the rep but told him thats the last straw. I'd be calling my bank to void all charges and wouldn't accept my game when it finally arrived. I didn't shell out for the Collector's Edition to just have to buy another copy of the game to keep playing while I wait for an extremely late delivery.
Sadly, I suspect this is what ea and mythic are banking on - that players who want to play now will pay to play now, despite promises that the grace period would cover them. I finally got a $20 coupon at ea's online store, which I'll use to buy a game card later on.
Sorry for the long post, but I wanted to share my experience with others on this forum as I know there are thousands of other players out there in my shows.
A mythic rep herself said so on the warhammer alliance forums 
**Returned SWG Player**
Yeah, I used to hate the game because of NGE as much as anyone, but I've been playing the game since Feb. 2008 and have honestly had a good time. If you hate the game, fantastic, move along. Its all been said before and your continuous griefing just makes you look like a sad individual with nothing better to do.
Comments
Mythic cannot compensate for every retailer's blunder. Expecting them to is pretty selfish.
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You wouldn't understand
Um, it's not the retailer's fault.
Um, it's not the retailer's fault.
Oh? Its not the retailers fault that they did not tell their customers when to expect the game? Its not the retailers fault that you did not receive the game when you should have?
I bought my CE from Amazon and got it on the 16th. As a side not, never preorder games in stores. Buy them from an online retailer and spend the extra money for overnight. Then you will get the game when your supposed to.
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You wouldn't understand
Sorry that I wasn't clear, it was a long post.
I already filed a complaint with bestbuy and will no longer be a customer with them.
What aggravates me about Mythic is the way they arbitrarily ended the grace period after only two days, and then extended it for some pre-order customers, but not all.
If it wasn't for the promise of a grace period, I wouldn't have paid the extra amount.
Mythic is defaulting on a position they advertised as part of the incentive package to buy the CE.
**Returned SWG Player**
Yeah, I used to hate the game because of NGE as much as anyone, but I've been playing the game since Feb. 2008 and have honestly had a good time. If you hate the game, fantastic, move along. Its all been said before and your continuous griefing just makes you look like a sad individual with nothing better to do.
well now I realize that Aion is gonna be it and this game, gonna get popular, gonna turn out like another WoW with people flaming it on the forums
For all the people getting burned by EA. Two words "Battlefield Vietnam". History teaches us *great* things. Do your research next time you want to buy something from a company.
Haha yeah, if it wasn't warhammer, I wouldn't buy it. I hate EA. They lost my business long ago.
**Returned SWG Player**
Yeah, I used to hate the game because of NGE as much as anyone, but I've been playing the game since Feb. 2008 and have honestly had a good time. If you hate the game, fantastic, move along. Its all been said before and your continuous griefing just makes you look like a sad individual with nothing better to do.
Bestbuy screwed shit up. No surprise there. Retail stores do this shit all the time. When you order stuff from them and they say it will take a week to get it can take everything from a few days to a month or two. So many unserious actors out there and to be honest, I haven't heard all bed and roses about Bestbuy. Instead order the stuff online or directly from the producer.
On a similar note, we got a retailer similar to Bestbuy here in Norway called Elkjøp. They do this shit all the time, and for gods sake, dont ask the idiots working there for help. The lines are insane, the wait an hour or more and the service beyond shitty. Only thing they got going for them is that they are cheap. The cheap items the only reason people use that store cause everyone I know, and talked to hate shopping there.
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Grammar nazi's. This one is for you.
Um, it's not the retailer's fault.
Oh? Its not the retailers fault that they did not tell their customers when to expect the game? Its not the retailers fault that you did not receive the game when you should have?
I bought my CE from Amazon and got it on the 16th. As a side not, never preorder games in stores. Buy them from an online retailer and spend the extra money for overnight. Then you will get the game when your supposed to.
The customers were told they would have a grace period until the 22nd, which would have allowed most customers the get the product considering it wouldn't be delivered on the weekend, they knew this. EA shipped the boxes to retailers on the 16th. Then Mythic and EA cut the grace period up to the morning of the 19th.
"Please note that the 30-day billing period for Head Start accounts will begin on Thursday, Sept. 18th, but players will have until 9am EDT on Monday, Sept. 22nd to input their retail product key. If a retail product key has not been entered by that date, the account will be closed until it is added."
-from the pre-order faq before 9/18
http://www.warhammeralliance.com/forums/showthread.php?t=81540
Let me get this right.. your upset becuase grace period was to short (I understand) yet we see that Myth DID infact tell EVERYONE. So you canceled your order because you would not beable to play for 4 FOUR days? Myth was NOT banking on anything. I dont buy things like this from best buy. I did buy another CE from Amazon on the 19th. It said it would be here this Thursday.. lol it came Monday.. very kool.
Man is just a game and things like this happen to everyone. I am sorry. You should not refuse it.. it is one of the best CE version I have had in a long time. One of the best.
I'll still keep the CE, I love warhammer after all.
I do love WAR, its a great game and so much better than WoW.
Receiving the CE and all that aside, I'm just not having as much fun as I did with the Knights of the Blazing Sun and don't want to play till they're in the game.
**Returned SWG Player**
Yeah, I used to hate the game because of NGE as much as anyone, but I've been playing the game since Feb. 2008 and have honestly had a good time. If you hate the game, fantastic, move along. Its all been said before and your continuous griefing just makes you look like a sad individual with nothing better to do.
I have to agree here. Mythic certainly did quite a blunder ending the pre-order period early and with no notice when they clearly said everyone had until the 22nd to enter their codes.
I have a few friends who were not able to play this past weekend because they hadn't received their copies yet. If Mythic had done what was originally said, they would have been able to... or at least selected expedited shipping so they would have received them in time.
On top of that, extending the period for some and not for all was another blow to people who had not purchased from those three vendors. If they were going to extend the period for one person, it should have been for all.
I like WAR and I like Mythic... but this latest situation certainly doesn't make them look good.
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JonMichael
Currently: AION, an MMO Beta under NDA
Played: WAR, LOTRO, Hellgate: London, CoX, GW, SotNW, DAOC, EQ2, SWG, WoW, AO, Horizons, Second Life, There, TSO
Beta'd: There, Second Life, EQ2, DAOC:LotM, LOTRO, Tabula Rasa, Gods and Heroes, Hellgate: London, Requiem:Bloodymare, AoC, WAR, DDO, Fallen Earth
Um, it's not the retailer's fault.
Oh? Its not the retailers fault that they did not tell their customers when to expect the game? Its not the retailers fault that you did not receive the game when you should have?
I bought my CE from Amazon and got it on the 16th. As a side not, never preorder games in stores. Buy them from an online retailer and spend the extra money for overnight. Then you will get the game when your supposed to.
The customers were told they would have a grace period until the 22nd, which would have allowed most customers the get the product considering it wouldn't be delivered on the weekend, they knew this. EA shipped the boxes to retailers on the 16th. Then Mythic and EA cut the grace period up to the morning of the 19th.
"Please note that the 30-day billing period for Head Start accounts will begin on Thursday, Sept. 18th, but players will have until 9am EDT on Monday, Sept. 22nd to input their retail product key. If a retail product key has not been entered by that date, the account will be closed until it is added."
-from the pre-order faq before 9/18
http://www.warhammeralliance.com/forums/showthread.php?t=81540
You have your information backwards..they never Officially announced when the grace period would end..then on 9/18 they said the grace period is over on the 19th Friday...after much yelling, debating and talking to the retailers they extended it to the 22nd. The grace period DID infact last until the 22nd for the ONLINE customers that were covered by the ONLINE retailers in the talk with Mythic. My friend infact did not install and update her game until Sunday...we'd played all day Saturday without a hitch.
Mythic can not control when huge retailers like Best Buy actually put items on the shelves. Infact its impossible since Mythic would ship to a distrubtion warehouse that ships to OTHER distrubtion warehouses that then goes to the stores at X whatever date they decide. This is why gamers with any common sense do not pre order IN STORE from places like Walmart, Best Buy & Target. They are not GAME retailers they just happen to sell games.
Anyone bitching now ordered from a shitty location or super cheap shipping which is their own fault. I got my copy from Amazon on the Day of Launch right on time....Knowing that things are time senstive even back when I pre ordered I pre ordered with Over Night shipping to ensure that I would get my copy before whatever deadline they were going to decide on.
Um, it's not the retailer's fault.
Oh? Its not the retailers fault that they did not tell their customers when to expect the game? Its not the retailers fault that you did not receive the game when you should have?
I bought my CE from Amazon and got it on the 16th. As a side not, never preorder games in stores. Buy them from an online retailer and spend the extra money for overnight. Then you will get the game when your supposed to.
The customers were told they would have a grace period until the 22nd, which would have allowed most customers the get the product considering it wouldn't be delivered on the weekend, they knew this. EA shipped the boxes to retailers on the 16th. Then Mythic and EA cut the grace period up to the morning of the 19th.
"Please note that the 30-day billing period for Head Start accounts will begin on Thursday, Sept. 18th, but players will have until 9am EDT on Monday, Sept. 22nd to input their retail product key. If a retail product key has not been entered by that date, the account will be closed until it is added."
-from the pre-order faq before 9/18
http://www.warhammeralliance.com/forums/showthread.php?t=81540
You have your information backwards..they never Officially announced when the grace period would end..
Wrong, read my post and the link again, please.
You have your information backwards..they never Officially announced when the grace period would end..
Wrong, read my post and the link again, please.
You reread. They did not Cut the Deadline. They Extended the deadline (my friend enjoyed the extended deadline) and yes for only certain people. Mythic is not at fault. People who order from Chain stores that sell TVs & Washing Machines how ever are.
You have your information backwards..they never Officially announced when the grace period would end..
Wrong, read my post and the link again, please.
You reread. They did not Cut the Deadline. They Extended the deadline (my friend enjoyed the extended deadline) and yes for only certain people. Mythic is not at fault. People who order from Chain stores that sell TVs & Washing Machines how ever are.
read the f'ing thread I linked. Unless this person and everyone else in the thread can see a week into the future?
09-10-2008, 07:30 AM #1
Malloryn
"* Please note that the 30-day billing period for Head Start accounts will begin on Thursday, Sept. 18th, but players will have until 9am EDT on Monday, Sept. 22nd to input their retail product key. If a retail product key has not been entered by that date, the account will be closed until it is added."
I preordered from the EA Store months ago and am unsure of the estimated days to ship (the invoice doesn't provide this information either). This is a very small window for something that is out of our hands.
Last edited by Malloryn; 09-10-2008 at 11:01 AM.
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Edit: sorry I was an a**hole in this post. But this whole thing with EA pissed me off and reminded me of dealing with them in the past. I shouldn't have worded my first sentence the way I did.
This is shit on bestbuys shoes not mythic's but bestbuys and EA im waiting on 2 WAR copys from bestbuys as well and didnot even get a code bestbuy tell you its out of there hand after the send it to there shiping guys iv called there shiping place and they said o well we got your copy but we sent it to some other shiping department so i cant play to much since the 2 copys sent to my sister didnot get there yet leaveing me unable to have fun and lvl much and her walking to the mailbox since the 18th every 10-20 min all day till 5pm so im with you on this
Reason being and lesson learned never trust EA...
Last week on the 17th one of the Local Gamestops and the local Best Buy had the retail copies on the shelves. Of course in Gamestops cases it was a crappy little shelf. I asked the guy at Best Buy and he said they had received the game the 16th and the section manager said to put them out. It didn't matter to much since i was able to play till early monday monring before needing to use my retial code.
Did you get up off the couch and go to the store and look? It was there at LEAST 1 day before it was supposed to be there at my Best Buy. I didn't sit and wait for an email, I went on their site, checked their stock, and got it a day early, and I think I could have 2 days early. Then they extended the grace period for you anyways. It sounds to me like you were just plain lazy and then when it bit you, you complained. But I could be wrong...
I ordered my CE from Amazon. On the 22nd my account was listed as inactive. My CE wasn't shipped from Amazon until the 22nd, and the estimated delivery is the 30th. That is 8 days I cannot play while I wait for the extremely slow free shipping. Yeah, I went with the free shipping. I'm cheap, and I figured the grace period would cover the delay. This is the first time I've ever pre-ordered a game, and also the first time I've ever purchased a collector's edition. This stinks, but what can we do?
The problem is not the retailers shipping methods....waiting around a week or more is expected for a shipment.
The problem is, the grace period was only four days long. This was Mythics blunder not their retail affiliates.
LOTRO had a nice long grace period. Didn't hear any complaints about it from the people who even went the free-shipping method.
I give Turbine a gold star for that, not a Turbine fan, but it is the right thing to do if you wave "early start for pre-orders" in people's faces and then shut them out when the thing goes "live" for everyone.... how dumb is that?
Wow, how much free game time can I expect to get? I knew what I wanted to pre-order, ordered early and kept tabs on my order to make sure things were okay. I didn't wait until the last minute and decide. I chose a shipping option that insured I would get my item on a given day. In short, I took care of my own business and didn't expect anyone else to babysit me. I didn't need a grace period and didn't miss a day of play, though if I had I wouldn't be screaming about like some I've seen. Should I get bonus play time for doing things the right way?
Anyone who ordered during the last week before release should have expected delays, especially if you were one of those who jumped on the newly-available Collectors' Editions that were nothing more than the result of people playing the Head Start and cancelling their pre-orders, I'm also certain that some got a pre-order and expected to milk a grace period for every last second. More free play time. If your account got frozen, it's no one's fault but yours. EA, Mythic, the retailers, and the economy are not responsible for your lack of planning.
Grown-up life sucks, but we all have to get used to it.
"Soloists and those who prefer small groups should never have to feel like they''re the ones getting the proverbial table scraps, as it were." - Scott Hartsman, Senior Producer, Everquest II
"People love groups. Its a fallacy that people want to play solo all the time." - Scott Hartsman, Executive Producer, Rift
Yeah, I believe LotRO had a 7 day grace period, which I though WAR would also have, but I guess not. My friend is really mad about this since he pre-ordered from Amazon and he's not getting his copy until the 25th.