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why i will never come back Funcom
zelahe
Member Posts: 32
I certainly have not been on boards screaming about the game or its problems which wre and are quite big.But a company that steals my money afetr i have ended my sub are common thieves.
You can steal from me but in the end i as many others will let people know exactly what kind of integrity you company stands for.. Your short term profit by stealing my money will only mean that this company will never be trusted no matter what game they decide to do in future..
Nor will anyone i know play anything you put out..
cheaters and thives should be banned from the industry
Zelriel
Comments
I saw this same post in the AoC offical forums and here is what happened to the person. He cancled his sub too late because he thought that the sub was active from the time the money was with drawn from his account, but billing isn't done this way. It takes 5 days from the time that the bill hits the bank( for it to be removed from you account. During these 5 days you are given a "grace period" so to speak of play time until the money actually reaches FC. Normally, it would only be 1-3 days depending on how you set up your payment system, but since FC does not have an american affiliate it takes longer.
If the above poster isn't the same person then you can e-mail FC and they will fix the problem, I know they have for a couple of people. its not FCs fault, but their banking systems fault for not being updated correctly since its all atuomated. Its not like an MMO company maually submits their bills to banks anymore.
Games:
Currently playing:Nothing
Will play: Darkfall: Unholy Wars
Past games:
Guild Wars 2 - Xpiher Duminous
Xpiher's GW2
GW 1 - Xpiher Duminous
Darkfall - Xpiher Duminous (NA) retired
AoC - Xpiher (Tyranny) retired
Warhammer - Xpiher
Well it certainly wasnt me who posted as i cancelled 2 months ago and deleted game despite still having time to play. Noticed today that Funcom took money from my account this week.That is stealing and nothing else..
And in the end they will pay. Cause nobody i know will ever trust them again no matter what they produce..
zeriel
2 months ago and still got chraged? Are you sure you cancled? Did you get the "why are you leaving" survery and actually fill it out. If I remember correctly, unless you actually fill that thing out and hit the "yea I'm sure I want to cancle" button your account is canacled.
Just e-mail them and they will fix it if you actually cancled.
Games:
Currently playing:Nothing
Will play: Darkfall: Unholy Wars
Past games:
Guild Wars 2 - Xpiher Duminous
Xpiher's GW2
GW 1 - Xpiher Duminous
Darkfall - Xpiher Duminous (NA) retired
AoC - Xpiher (Tyranny) retired
Warhammer - Xpiher
Just email them and they will refund it. They accidently charged me VAT because they thought my credit card was from France and when I emailed them they reversed the whole month for me as an apology. I am not a current subscriber and don't think the game is that awesome but you are acting very childish in the way you are going about this.
Have to agree. Did you even try to contact Funcom about this, OP? Or did you just want to jump on the AoC bashing bandwagon?
Always remove your CC info when u cancel.
On a side note; i never cancelled my sub just removed my CC info, if i add it again will i be charged for the months that gone by? :P
Well thank you for sharing. Your moral crusade inspires us all.
But seriously...I don't understand why all of you feel that you need to come to these boards and act as if what you are doing is to cleanse the land of those evil doers (I suppose that would be Funcom) and to defend the holy ones (I guess that's Mythic?). In the end I don't care what they have done in the past. If the game is fun, I'm going to play it. All companies lie. Hell, the government lies to you more than Funcom. Get over it. Lying happens. If the game is fun for me...I'll give them my money to play. If it sucks...I'll stop playing and maybe give it a try when it's more fun.
Played: Runescape, World of Warcraft, Warhammer Online: Age of Reckoning
It would be great if you can troll on your main? making alts to troll is very old tactics.
And to stay on the topic. My cousin had the same problem. He still has'nt got any refund He was charged even though he canceled 2 months back.
Well some of us don't like being lied to in order to get our money.
People like you are a big problem in MMO communities. You just pay and play like a sheep and don't care how you are treated or how much the developers lie. I just don't get it.
What you don't understand is that most "haters" here just care about the community and are looking the best interest of us, the gamers. If everyone was like you, people would still be paying for that beta AoC and the next developer would treat us just as bad as FC did.
You only think about yourself, and your own gaming experience. What you need to see is the big picture. That is the only way we as customers get what we want.
You ever think that it might be possible for someone to be angry at Funcom for charging extra?
Sheep pay for and play MMOs?! I had no idea....simply amazing, that will give me cause to pause next time I eat a Gyro. Wonder how they earn the money....must be a black market for wool? Of course! Hence the term black sheep...how could I be so naive!
Well some of us don't like being lied to in order to get our money.
People like you are a big problem in MMO communities. You just pay and play like a sheep and don't care how you are treated or how much the developers lie. I just don't get it.
What you don't understand is that most "haters" here just care about the community and are looking the best interest of us, the gamers. If everyone was like you, people would still be paying for that beta AoC and the next developer would treat us just as bad as FC did.
You only think about yourself, and your own gaming experience. What you need to see is the big picture. That is the only way we as customers get what we want.
Geee... I think I gonna sue Blizzard. Same thing happens there unless you cancel in time (I can sign that). I guess that means every MMO developer is part of an league of organized criminality, whos ultimate goal is to take over the world.
Regards Dr. Evil
I had a similar problem when I quit LoTRO - I had 2 days left to go til my subscription renewed when I chose to cancel. Still got billed for the next month by the billing company!
It's obviously a problem that happens all over the place, and might need to be seriously looked into by the industry as a whole.
As I was leaving anyway - I begrudgingly shrugged it off. If I'd chosen to leave 3 days later, I would have already payed anyway.
I don't understand why people always cry about MMO companies stealing their money after they cancel their subs. It's probably just a bug with the billing system or something. I hardly think they did this on purpose, or they are dumber than I thought. Besides you'll get your money back easily so stop crying. AoC is much bigger problems than billing.
This reminds me of a funny EE interview where he talked about how the launch went. He said "billing worked perfectly!". Yes, that was the only part of AoC worked perfectly. Probably because getting our money was first on their priority list, and they put a lot of resources into it, making sure they would get their money as fast as possible.
Exactly. I mean, expecting human companies to be perfect is flawed when humans are flawed themselves. Not trying to be a smartass here, I'm just saying that errors can and will be made by companies all over the world, albeit some are worse than others.
I really don't think FC is trying to "steal" from you OP. Thinking like that is beeing naive.
It is preferable not to travel with a dead man.
I agree that this is not something that only FC does. If the contract between a subscriber and the service company states that next months payment will be drawn several days before the current subscription runs out I can not see any kind of real problem.
My question is: Are FC actually specific about this in their current subscription terms?
BTW: Both my phone company and the cable company seems to be able to handle cancellation right up to the last minute so this is not unusal either.
We dont need casuals in our games!!! Errm... Well we DO need casuals to fund and populate our games - But the games should be all about "hardcore" because: We dont need casuals in our games!!!
(repeat ad infinitum)
Well some of us don't like being lied to in order to get our money.
People like you are a big problem in MMO communities. You just pay and play like a sheep and don't care how you are treated or how much the developers lie. I just don't get it.
What you don't understand is that most "haters" here just care about the community and are looking the best interest of us, the gamers. If everyone was like you, people would still be paying for that beta AoC and the next developer would treat us just as bad as FC did.
You only think about yourself, and your own gaming experience. What you need to see is the big picture. That is the only way we as customers get what we want.
Aww, that's so nice of you. but, meh, haters are just plain haters. We can look out for ourselves and what's in our best interest. If everyone was like you democracy would be dead and this MMO community would a community of communists.
"Everything the light touches is our kingdom" -- Mufasa
---
Having some trouble elarning from the past I see. Or maybe you missed the part about people not finding it fun, cancelling and still getting charged?
Its good to see you mock someone who has the nuts to voice his distaste and fortitude to not give the liars money while you continue to fork it over to anyone who asks
Can anyone let me know how many alts orionman has on these boards? It seems to increase daily.
Fungerer som det skal
Contact your credit card company and let them know it was an unauthorized charge. They will block it and credit your account while they investigate. You have 30-60 days to dispute charges in the US (depending on where you live, or type of card, I believe). I would contact them asap as it goes by the charge date I think.
I had the same thing happen. I canceled my subscription about a week after the game was released because it looked like it had been designed by chimps, and they canceled access for the remaining time I had. To be fair I went to their message boards and mentioned it and the reinstated my account. The only reason I cared was I wanted to log in and find my friends so I could tell them I was going back to WoW. As it turned out everyone else I knew went back to WoW eventually.
As for Funcom I was somewhat pissed at them because they screwed up the “early access” thing by overselling it and then lied about it and tried to claim it was first come first serve. They preorder cards they distributed said otherwise. This isn’t sour grapes because I was one of the people who got in. However they did handle it poorly. First rule of screw ups is to be honest about it. Second rule is to offer your customers something for their inconvenience. Giving people an in-game item would have made most people happy and cost Funcom nothing.
If Funcom came up with another game I might try it but It better have an up to date seamless and non-instanced world. I can deal with temporary bugs but I can’t stand bad design.
I have cancelled and erased 2 credit card account info sets from funcoms billing server. I did one on Aug 15th and one just recently. If my subscription ends and comes up for rebill in December will there be any question that I cancelled? If I have to call Funcom and fight with them around the holidays, I might just have to pay a little visit abroad.
Some people are like slinkies, they dont really have a purpose, but they still bring a smile to your face when you push them down the stairs.
One thing people fail to realize about the whole billing system that FC has is that its not handled in the US. Any time you buy anything from overseas you have a greater risk of getting charged incorrectly due to how the banking systems differ. Not saying the OP doesn't have a reason to gripe, but since FC has fixed this issue in the past they certainly will fix it again. And I wouldn't blame FC, I'd blame their bank since that's who actually handles the payments and charges portion.
Games:
Currently playing:Nothing
Will play: Darkfall: Unholy Wars
Past games:
Guild Wars 2 - Xpiher Duminous
Xpiher's GW2
GW 1 - Xpiher Duminous
Darkfall - Xpiher Duminous (NA) retired
AoC - Xpiher (Tyranny) retired
Warhammer - Xpiher