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Support stole my money - a warning to all
Darwa
Member UncommonPosts: 2,181
A few days ago, I received an in game mail containing 5 plat from someone that I didn't know. The mail simply said 'thanks' so I figured I must have helped someone out and forgotten about it.
This morning, I logged in to find that I have no money on any of my characters on that account, so I contacted support. Apparently the money I'd received had been duped and I should have reported it immediately.
Support said that they removed all my money because that 5 plat was not only duped, but sent from an account they had discovered was used for gold selling.
I had close to 200 plat on that account, so why would I have bought 5? Ugh.
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Comments
You are still playing after being treated this way? Apparently you like being abused.
You are still playing after being treated this way? Apparently you like being abused.
lol
SOE have no way of knowing that I didn't buy that money, so this is the best way of dealing with it. Sure, I'm not exactly pleased about it, but I do think it's fair and just. It really is my fault for not reporting it and by all rights, my account should have been banned.
You know what OP,
I have heard this exact same story from people on AB (as I am on AB too) and I have to say it is scary.
If they took my plat I would most certainly quit. As I am very close to anyway...
SOE's Ironclad EULA gives them the power to do whatever they want before they understand the full story and figure out the facts as in your case ...... and you pay for it.
Good bye SOE....
You're not the first to report this kind of thing happening, although others I have read of have contacted the company and have received adequate resolution. Most everyone wants the gold sellers/buyers to suffer, but not at the expense of innocent users. I hope you get some satisfaction from SOE.
That said, you posted on this forum, so be ready to be called a "baby" in. . .
3. . .
2. . .
And THAT is why I play on a Live Gamer server! Anyways, sucks to loose all that money man, if I played on AB I'd drop you off a couple of plat.
What an easy way to destroy a game.
Dupe money
send it to a lot of people saying thanks for your help
they take the money
make sure you get caught duping
all accounts that received the dupe money get wiped
a lot of upset players
Good job SOE! Allow these people to destroy your game community by punishing innocent people.
It should be clear to all by now that SOE is crawling with saboteurs.
Good or great games based on slam dunk franchises - failures. The MMO industry's gleaming flagship brought down by design features copied from a canceled competitor. Obvious interface and community niceties present for years in one game but never implemented in the others. Probably the best game in the world down in flames thanks to an early launch, ugly characters, and terrible sound design.
A game no one asked for released two years early. And another. The only MMOFPS in North America goes two years without an update or even some news - and with the exception of Archlord it remains the only 3D MMO anywhere that won't run under Vista SP1. Untold gallons of talent dumped into imaginary TCGs. Three minutes to log into a ten year old game. A ten year old game with bugged music.
Am I forgetting anything?
All this and no one ever seems to get fired. This has been the longest thrown fight in history.
einexile the meek
Vacuos, Winterlong, Vaciante, Eicosapenta
Atlantean, Tyranny, Malton
Just say no.
if i had 200 plat, and was given 5 plat, yeah id feel guilty for not reporting it. but id throw a fit if they wiped all my 200 plat. if they didnt resolve it, by putting back the other 195 plat id cancel my sub str8 away. but seems the OP doesnt care that the devs took 195 pp, so his complaint seems suspect. 195pp isnt easy to make. takes a bit of work regardless.
3.4ghz Phenom II X4 965, 8GB PC12800 DDR3 GSKILL, EVGA 560GTX 2GB OC, 640GB HD SATA II, BFG 1000WATT PSU. MSI NF980-G65 TRI-SLI MOBO.
Im gonna grab the excuse to rant about SOE Support - They are the worst customer services you can expect from any company :P
I bought the latest expansion at full price - logged into my account a few weeks later to find that it had been removed. Sony asked me to provide proof that THEIR PAYMENT SUPPLIER had received the money. Thank god some very smart guy on the forums figured it out else I would still be $60 down.
--
Note: PlayNC will refuse to allow you access to your account if you forget your password and can't provide a scanned image of the product key for the first product you purchased..... LOL
You're obviously entitled to your opinion, but please take into consideration a few more facts.
I have been playing since launch.
I have 2 accounts. The other one has my crafters on.
I have 4 mastercrafters. Even lvl 22 mastercrafted plate armour sells for around 25g each on my server (presumably due to Shadowknight being the current FotM class). Adept 3 spells from 70-80 sell for 3pp upwards.
I made the money back within 48 hours.
Incidentally, I'm levelling up a conjuror (lvl 73) at the moment, and made 5pp in 4 hours just from running missions in Kylong Plains and selling the rewards and other trash loot. I also got 2 master spells that sold for 10pp and 14pp.
Essentially, 195pp is easy to make (for me) but would indeed be hard for a newer player, or a non-crafter.
I'm stunned.
Mind if I ask where you bought it from, and how you resolved this?
I'm not complaining, but this really deserves its own thread. It's really rather epic.
This has happen to someone I know ...... This is what happen
Person A asked person B to go buy a rare Master that they needed. So person B says ill buy it and just pay me back later. Person A pays person B back. Person B logs on the next day and ALL his plat is gone. Turns out the plat that Person A had was duped....
Also heard of someone selling an item... someone buys that item.... the person selling the item gets his plat taking because the plat used to buy that item was duped...
I love the fact they are hard on farmed gold.... but seems there is collateral dmg to come with it
_________________________________________________________________________________________
Hello nakuma and welcome to todays math class
200 + 5 - 5 = 195
Wrong answer
Here comes the correct answer
200 + 5 - 5 = 200
And I would have quit the game if I were in the OP:s situation
You are WAY more tolerant than me.If i am unhappy with a game/company i cease to exist there anymore.They botched up my accounts,so it did not update/re subscribe,however you want to word it.I was having fun too,even though the server was quite dead .There accounts system was such a joke,i just said you know what i don't need this ,i am not bending over backward for any game i am paying them,not vice versa.I left it there and have not played again.
You should never worry about leaving a game because of your high level player or whatever,it is just a game just a character,it means nothing in real life.
Never forget 3 mile Island and never trust a government official or company spokesman.
I dunno, just can't see anyone still playing after a company took all their hard earned money unfairly. It doesn't smell right... the game can't be that fun.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
I think I simply view my MMO life a bit different from a lot of you. This has become very apparent with the recent outcry over RMT. Maybe it's because I worked in the industry for so long, or maybe it's because I used to be a hippy.
I don't take these things personally, I don't get angry about anything that happens in-game, and I don't consider the fact that I pay to play a game a legally binding contract.
Take off your tinfoil hats - this isn't a conspiracy against the players, nor were my funds bought. My opinions on RMT are irrelevent. I made this thread as a warning for all that if you get sent money from an unknown source and you don't report it, then SOE could take action. I personally find it reassuring that they are keeping tabs on things.
If I was upset or considered this detrimental to my gameplay, then I would stop playing, but so far the only time any game company has pissed me off that much was by introducing the NGE in SWG.
It was a while ago lol New years 2007/8 I bought RoK from the SOE store and SOE implemented a new EU payment system. All of a suddenly peoples accounts had the expansion removed and their forum was dominated with posts about it. We had to find the payment ID using the companies web site (I forget the companies name) and give it to SOE. I complained ot the BBB and the response I got was basically "Stop whining, it works now".
--
Note: PlayNC will refuse to allow you access to your account if you forget your password and can't provide a scanned image of the product key for the first product you purchased..... LOL
You're obviously entitled to your opinion, but please take into consideration a few more facts.
I have been playing since launch.
I have 2 accounts. The other one has my crafters on.
I have 4 mastercrafters. Even lvl 22 mastercrafted plate armour sells for around 25g each on my server (presumably due to Shadowknight being the current FotM class). Adept 3 spells from 70-80 sell for 3pp upwards.
I made the money back within 48 hours.
Incidentally, I'm levelling up a conjuror (lvl 73) at the moment, and made 5pp in 4 hours just from running missions in Kylong Plains and selling the rewards and other trash loot. I also got 2 master spells that sold for 10pp and 14pp.
Essentially, 195pp is easy to make (for me) but would indeed be hard for a newer player, or a non-crafter.
Your willingness to be treated so poorly by SOE will make them much more likely to treat others poorly. Your acceptance does nothing but make SOE a worse company.
You're obviously entitled to your opinion, but please take into consideration a few more facts.
I have been playing since launch.
I have 2 accounts. The other one has my crafters on.
I have 4 mastercrafters. Even lvl 22 mastercrafted plate armour sells for around 25g each on my server (presumably due to Shadowknight being the current FotM class). Adept 3 spells from 70-80 sell for 3pp upwards.
I made the money back within 48 hours.
Incidentally, I'm levelling up a conjuror (lvl 73) at the moment, and made 5pp in 4 hours just from running missions in Kylong Plains and selling the rewards and other trash loot. I also got 2 master spells that sold for 10pp and 14pp.
Essentially, 195pp is easy to make (for me) but would indeed be hard for a newer player, or a non-crafter.
Your willingness to be treated so poorly by SOE will make them much more likely to treat others poorly. Your acceptance does nothing but make SOE a worse company.
Pure logic prevails! Bravo, this lad is quite correct and I would not set an example for SoE if I had the choice.
It is not so hard, if you are lucking and get a few master spells at high levels you have them fast.
I guess the goldseller sent the gold wrong but it is kinda odd, 5 plat is peanuts, who buy so little?
And if the OP is really addicted he would still play even if Smedley came home to him to give him a wedgie every day...
You're obviously entitled to your opinion, but please take into consideration a few more facts.
I have been playing since launch.
I have 2 accounts. The other one has my crafters on.
I have 4 mastercrafters. Even lvl 22 mastercrafted plate armour sells for around 25g each on my server (presumably due to Shadowknight being the current FotM class). Adept 3 spells from 70-80 sell for 3pp upwards.
I made the money back within 48 hours.
Incidentally, I'm levelling up a conjuror (lvl 73) at the moment, and made 5pp in 4 hours just from running missions in Kylong Plains and selling the rewards and other trash loot. I also got 2 master spells that sold for 10pp and 14pp.
Essentially, 195pp is easy to make (for me) but would indeed be hard for a newer player, or a non-crafter.
Your willingness to be treated so poorly by SOE will make them much more likely to treat others poorly. Your acceptance does nothing but make SOE a worse company.
I see from your post history that you are one of the SOE hatecrew, and that's fine with me. Personally, I have a vendetta against carrots.
However, I don't consider this being treated poorly (they're showing that they are taking an active stance against gold sellers/buyers) at all.
I should probably add that they credited this account 28 days playtime as an apology yesterday. I hadn't requested or expected that, so it was a lovely surprise. Such a bad company. lol
You're obviously entitled to your opinion, but please take into consideration a few more facts.
I have been playing since launch.
I have 2 accounts. The other one has my crafters on.
I have 4 mastercrafters. Even lvl 22 mastercrafted plate armour sells for around 25g each on my server (presumably due to Shadowknight being the current FotM class). Adept 3 spells from 70-80 sell for 3pp upwards.
I made the money back within 48 hours.
Incidentally, I'm levelling up a conjuror (lvl 73) at the moment, and made 5pp in 4 hours just from running missions in Kylong Plains and selling the rewards and other trash loot. I also got 2 master spells that sold for 10pp and 14pp.
Essentially, 195pp is easy to make (for me) but would indeed be hard for a newer player, or a non-crafter.
Your willingness to be treated so poorly by SOE will make them much more likely to treat others poorly. Your acceptance does nothing but make SOE a worse company.
I see from your post history that you are one of the SOE hatecrew, and that's fine with me. Personally, I have a vendetta against carrots.
However, I don't consider this being treated poorly (they're showing that they are taking an active stance against gold sellers/buyers) at all.
I should probably add that they credited this account 28 days playtime as an apology yesterday. I hadn't requested or expected that, so it was a lovely surprise. Such a bad company. lol
Good for them (and you) that they gave you some form of restitution for deleting you in-game money. It does nothing to change my point that your willingness to defend SOE deleting your in-game money in the first place will make it much more likely they will do it to someone else. Your acceptance of poor treatment only increases the likleyhood that someone else is going to recieve similar treatment.
As the OP said, while it was an annoyance they made the money back in a very short time period. If they enjoy the game then it would be foolish to leave family and friends over the mistake SOE made.
If the OP had said SOE punished them by wiping their characters out, then they would be foolish to continue playing.
I've had similar non-critical issues with various gaming companies over the years and just mark it down as one black mark in the book. Too many (subjective to each person) black marks with one particular company would equal loss of my sub.
Something similar happened a few years ago in SWG. There was a massive credit dupe and the dupers went around sending money to all sorts of people. (in SWG there is a slash command that lets you instantly send money to peoples bank that you are standing next to, not trade window needed and you can not stop it. At least there was during that time). It spread like wildfire for a while. People would just run around tipping millions of credits to other players.
SOE banned anyone who got duped money, including people who had NPCs vendors selling their crafted items while there were offline. Anyone who got banned needed to file a petition and go through a review process to make sure they were not guilty. It was a bad situation for SOE to be in, but they were way to heavy handed.
You might have some luck filing a petition and trying to get it reversed. If you have a history of getting money from people in the mail and find a reasonable CSR they should revert the money back to you. Also if someone is just randomly sending out duped plat to flood the CSRs they should be understanding about it.