I've had issues with other MMO CS and been through the mill in trying to get some real answers however no matter how angry I was I tried to keep it as civil as possible with the CS, never burn your bridges even if the CS are being an ass, staying calm and being as polite as you can in the situation will usually get you what you want in the end, otherwise going off all guns blazing at someone who is probably overworked and underpaid and has just had his 100th angry caller/emailer abuse them for something that they haven't done personally is usually going to get you the in their bad books and not get you any further with your compliant, I know I certainly wouldn't help anyone out if I was being abused verbally or via support forums, I'd put them at the back of the list and keep them waiting.
You know, considering how Mines of Moria has to be enabled by a key code and since yous supposedly already is enabled but the download just didn't start for whatever reason, it is completely legal for you to just go and download the expansion from a website, like a torrent tracker or whatever.
Call your credit card company and tell them Turbine did not deliver the goods you paid for. Your cardit card company will remove the charges from your credit card and stick a nice little charge to Turbine for the charge back.
This is pointless, still to this day, i can't re-engage my subscription. The key code is automagically applied to the account you ordered from and is non transferable
1. My Foundere plan was taken away so, I'd have to pay 14.95/m now instead of 9.95
2. It dont even work< i try to re-enable subscription and it errors
You sir, dont know the first thing about American Business... Stick to your pompous attitudes over there in the big E..
You just lost all credibility with that post. First you come off as the one with the pompous attitude and second, Customer Support in American Business is run pretty much the same way as in EU Business. I lived in the US for 10 years and I know for a fact that businesses react very badly to clients acting like asses over there. If anything, they have lower tolerance for that kind of behaviour than here in the EU. Third, you just proved yourself a xenophobe.
Oh no, i have no credibles.... what to do.. A gamer wants to attack me because of my bad experience.. Oh Noes... The world is doomed.. Noone lkes me here.. BOO HOO. <commits suicide:>
Fan Bois, I now understand em, they like something so no matter what they stick up for them.. Amazing... Pretty Sad, but amazing..
I'm not trying to attack you personally. I'm trying to show you how you come across. Why should anyone on here pay attention to your posts and give you advice/support if you are going to do so in a rude manner and and in which you keep attacking those who say things you don't want to hear? That's what posting here is for right? No one here can actually solve your problem for you. Only Turbine or your bank can. I don't think that you posted here to actually get advice though or to discuss anything, just vent anger out at Turbine and everyone else and therefore this entire thread could be construed as trolling.
And for the record, I'm neither a fanboi nor someone who deals directly with Turbine's CS. I deal with Codemaster and its CS is average at best, if not a little under because it is so labyrinthine.
If you resent us gamers so much, why do you even bother visiting a gamers forum like mmorpg.com?
Back in EvE. Started with BatMUD. Main MMOs have been EvE and DAoC.
Just work it out with Turbine or do a chargeback, getting angry at people you hardly know will get you nowhere though, don't take this the wrong way. Anyway, this topic should be closed.
This topic should be closed. Several options have been presented to you on how to reconcile this matter, but you continue to degrade people on this forum.
Originally posted by bobbarker949 Here is EU attitude..
1. Hi, we make product, you complain we don't care, go away, we dont need you.
THIS IS THE POMPOUS ATTITUDE YOU LOVE TO DISH OUT AND WE DONT TOLEATE IT
Dont get offended, its your attitude, deal with it. This is #1 reason why 2nd Life and ANY other EU release will NEVER EVER be a success in the USA
USA expect a top notch experience and world class support because we have better lives and expect so much more.
Wait, I thought you've had problems with Turbine, which is NA, isn't it ? Is that the "top-notch" experience and "world class support" you're speaking of ?
As for the "Americans have better lives" cliché, I really don't know how to respond to that without flaming, so I guess I won't. With that kind of attitude, you still wonder why most of the world hates you ...
Turbine has the best customer service in the MMO business. I'm certain most of the issues OP experienced are directly a result of the OP's mistakes and attitude.
I believe most companies would rather lose a customer than deal with an ass of a customer.
This is pointless, still to this day, i can't re-engage my subscription. The key code is automagically applied to the account you ordered from and is non transferable 1. My Foundere plan was taken away so, I'd have to pay 14.95/m now instead of 9.95
2. It dont even work< i try to re-enable subscription and it errors
If you did the chargeback on your credit card, then your account is probably permanently closed. You might want to try it with a different card, as they may have just blocked the one card in the system. But more than likely you've essentailly been banned from the game for doing the chargeback. In their minds you took advantage of the service, then took your money back from them. That's gets you the boot.
Course, if you treated them even remotely the way you've acted here, you very possibly could have been locked out for your attitude and the way you've treated them as well.
If American business consists of He Who Swears the Most Wins, then I'm sure glad not to be over there... Oh, wait, it isn't... you may be under the impression that you can treat anyone the way you like, but the same works in reverse, the company in question has the right to refuse service to those deemed as showing hostility, in whatever form that may be. And that's NOT just a European thing. Learn to be polite, and you just might get things done to your liking more often, otherwise, just expect people to be just as difficult back at you.
I was only rude when after I asked for my refund and they obliged... I dunno abot you, but when I make a mpulse decision to play the game online when I order it, which is the point of pretty much all digital downloads.. get it NOW, and play it now, I dont expect to have to wait a month to get problems fixed
that arise.. If you can't support this feature, then you have to refund the customer...So you can say what you want about my attitude, always assumptions on your end I see... And if you dont understand the difference between EU AND US business ou are very young still
Here is EU attitude..
1. Hi, we make product, you complain we don't care, go away, we dont need you.
THIS IS THE POMPOUS ATTITUDE YOU LOVE TO DISH OUT AND WE DONT TOLEATE IT
Dont get offended, its your attitude, deal with it.
This is #1 reason why 2nd Life and ANY other EU release will NEVER EVER be a success in the USA
USA expect a top notch experience and world class support because we have better lives and expect so much more..
You should really visit Europe some day and find out if the life that you are having really is the best in the world.
Last month or so, I ordered a copy of Mines of Moria Expansion.. What an adventure it turned out to be. First of all I quit playing Lotro long ago, I played thru say the first week of the game and experienced a land full of nothing but spiders and missing items. Soon there after, I cancelled my account as I grown tired of looking for mobs that drop special items that do not even exist except in quest documentation. Anyhow, I returned as people said 2 years later, much has been added and its somewhat fun to play. I agreed with their thoughts and went in to get my copy digitally. I ordered thru Turbines web account system... Paid my $29.99 and got validation emails that said my
order was success, and my account was resubscribed.. on to the download... (SIDE STORY)
DO NOT ENGAGE IN DIGITAL DOWNLOAD OF MINE OF MORIA, UNLESS YoU HAVE 2 FULL DAYS TO WASTE, THIS MORONIC SYSTEM DOWNLODS SOME 24,000 FILES 1 at a time
individually..... The inventor of this download system at Turbine deserves a hate post of all its own
(END SIDE STORY) Wrong, I log in for it to tell me, I dont have the expansion ordered.. I have a key code though.. I enter it.. says already used.. What? Ok, next i see, i have no subscription, so wtf, screwed off the bat.. I ake the next 2 hours to figure out how to send a support ticket it and get told their are closed and have a 4 hour support time frame per day.. Lol.. Turns out, everyone and their mother including my two friends experienced this same problem days earlier when they ordered theirs and told me I was going on a adventure never to be forgotten... In which case, they eventually got in 3 days later and got a free copy of mines of moria for the problem.. Not for me though... I called the next day and sat on hold for 2.5 hours long distance my time never to get an answer...I had to hang up, the call cost a small fortune... So i await emai, 3 days later no reply to my email, 4th day later, they reply and say.. oh yeah sorry, we are having problem with ordering system.... GUESS WHAT ON THIS 4th day i had another friend order and he GOT THIS SAME PROBLEM, lol.. anyhow the guy who try to help me with my problem ask me a dumb question.. Should I proceed o activate your account and charge you $9.95 fee.. So I get to respond to this question, and wait another 3 days for a reply.. Well no, I decided to try and pay again and then get a refund or whatever for the other.. right... screw this waiting routine, I wanted to play ya know??? So anyhow i go to pay and it first takes me to the next page after entering my credit card info, and then flips out and goes from founder mode (9.95/m subscription) to $14.95 subscription... now its gonna rip me off if I order... So i put in another ticket.. now loko you are screwing me Now I learn how turbine treat customers.. if you submit more than 1 ticket, you get scrwed and put to back of LINE and completely ignored.. NICE SYSTEM TURBIE.. ya see, now they already fix my friend account who have this problem in only 3 days.. now its like 7 days later and I get no response.. so i email again no response, and again no response.... Finally I had it.. give me a refund and im gone.. screw you Well, finally they oblige a few days later, saying ok we can give you a refund.. or we can activate your account for $9.95... OMG I have to reply to this message and wait again.. So now i give up i just demaind a refund and let a few deserving words fly their way right.. So they were like, dont do this we will ban you.. they reply to this one right away LOL So I reply.. I dont care ban me, just give me my refund.. well its now 10 days later and still no refund, i put in a ticket and they reply now that I am not getting a refund... due to abuse So they can call abuse on me and never give me service but keep my money? LOL But they did offer to re-do my account, and all i have to do is reply and they will engage my account, im guessing in 3 days from now....
LOL NO THANKS
TURBINE YOU BETTER REFUND MEAND YOU BETTER DO IT NOW
All of this can be explained.
You.
All you had to do, was log in to your old account, hit upgrade, give them your Billing info, and then be done, all that's left is to download witch also seems to be a problem on your end, as everyone at a baseline gets about 1-2mb sec download from turbine.
However, you chose to be impatient, and not read anything, opting to call CS and bitch them out. You sir fail at common human niceties.
---------- "Anyone posting on this forum is not an average user, and there for any opinions about the game are going to be overly critical compared to an average users opinions." - Me
"Hello person posting on a site specifically for MMO's in a thread on a sub forum specifically for a particular game talking about meta features and making comparisons to other titles in the genre, and their meta features.
Wow what a horrible experience, I guess i'm never trying out any of Turbine's games.
I think her situation is unique. Turbine has some very nice MMO's and I have had a very nice encounter with Turbine Support. The best way to know if you like them, is to try it out for yourself.
I had absolutely no problem downloading the whole game on 15mb cable from time warner.
and time warner has been having a LOT of routing issues of late. so much so that i had to use opendns.
i know you arent going to like hearing this, but it appears theres been a pebkac error on your end.
i would call the good folks at geek squad or frys (since firedog is out of business) and let them know youve had a pebkac error with your internet connection and they'll be able to help you determine how to fix the issue.
I really do think this advice will help you
Games i'm playing right now...
"In short, I thought NGE was a very bad idea" - Raph Koster talking about NGE on his blog at raphkoster.com
5 hours, do you realize at your connection speed of comcat 15mbps digital fiber cable it should take 30 minutes if that if it was simply zipped? Lol You also missed key points in the story... 1. The company has had the same problem for a now known 10 days.. I billing problem
they are aware about is happening to everyone, and letting it continue until "they get around to it"
2. They treat customers like shit, picking and choosing ones the ops at the time feel like helping 3. They keep money not rightfully theirs, trying to force an issue to resubscribe, even though they really want to ban the person supposedly.. 4. They didnt respnd to the nice emails, but the ones I send nasty messages got instant replies.. Gee they are screening.. of course, we already learned this.. 5. still 3 days later after my problem, they are still having the same problem, known fact now 6. Still today a month they dont understand error 40001 and why its happenng.. Actuall they do, they dont want to spend the money to fix it.. after all they are profiting since its changing FOUNDERS To NON FOUNDERS and increasing their monthly bill
I just wanted to comment on this, I personally have never had an issue with Turbine. They have always being able to help me out with a billing issue, or with a sub issue. They have also always helped me in any of there games I have played. Nine times out of 10 problems like this are due to the user and not the company, no I am not a fanboi I am a tech in the service industry and I see this type of crap all the time. When someone gets rude you lose all respect for them and don't want to help them so you start pushing them into the red tape to teach them a lesson.
The biggest thing I wanted to comment on is your comment on being able to download the game in 30 min on buddies connection. When it comes to downloading or networking you are only as fast as your slowest connection. If buddy had a connection to the speed test server that went all fiber all the way and the internet was not bogged on any of those routers that he went through then he will always maintain that speed. However if he tried to connect to Turbines downloader and one hop went through a router that was currently on a backup 512 ADSL connection his speed just got reduced to the speed of that ADSL connection and no faster till that router comes back up. Basicly what I am saying is by your post, and the way it reads I would suggest you take a breather and attempt to fix this with turbine or do a chargeback. Read your agreement with your credit card company, if you didn't receive your product they will refund you your money, even if it does mean a bit of paperwork.
Comments
I've had issues with other MMO CS and been through the mill in trying to get some real answers however no matter how angry
I was I tried to keep it as civil 
as possible with the CS, never burn your bridges even if the CS are being an ass, staying calm and being as polite as you can in the situation will usually get you what you want in the end, otherwise going off all guns blazing at someone who is probably overworked and underpaid and has just had his 100th angry caller/emailer abuse them for something that they haven't done personally is usually going to get you the in their bad books and not get you any further with your compliant, I know I certainly wouldn't help anyone out if I was being abused verbally or via support forums, I'd put them at the back of the list and keep them waiting.
You know, considering how Mines of Moria has to be enabled by a key code and since yous supposedly already is enabled but the download just didn't start for whatever reason, it is completely legal for you to just go and download the expansion from a website, like a torrent tracker or whatever.
Call your credit card company and tell them Turbine did not deliver the goods you paid for. Your cardit card company will remove the charges from your credit card and stick a nice little charge to Turbine for the charge back.
FUncom putting the FU in fun since 1993.
This is pointless, still to this day, i can't re-engage my subscription. The key code is automagically applied to the account you ordered from and is non transferable
1. My Foundere plan was taken away so, I'd have to pay 14.95/m now instead of 9.95
2. It dont even work< i try to re-enable subscription and it errors
You just lost all credibility with that post. First you come off as the one with the pompous attitude and second, Customer Support in American Business is run pretty much the same way as in EU Business. I lived in the US for 10 years and I know for a fact that businesses react very badly to clients acting like asses over there. If anything, they have lower tolerance for that kind of behaviour than here in the EU. Third, you just proved yourself a xenophobe.
Oh no, i have no credibles.... what to do.. A gamer wants to attack me because of my bad experience.. Oh Noes... The world is doomed.. Noone lkes me here.. BOO HOO. <commits suicide:>
Fan Bois, I now understand em, they like something so no matter what they stick up for them.. Amazing... Pretty Sad, but amazing..
I'm not trying to attack you personally. I'm trying to show you how you come across. Why should anyone on here pay attention to your posts and give you advice/support if you are going to do so in a rude manner and and in which you keep attacking those who say things you don't want to hear? That's what posting here is for right? No one here can actually solve your problem for you. Only Turbine or your bank can. I don't think that you posted here to actually get advice though or to discuss anything, just vent anger out at Turbine and everyone else and therefore this entire thread could be construed as trolling.
And for the record, I'm neither a fanboi nor someone who deals directly with Turbine's CS. I deal with Codemaster and its CS is average at best, if not a little under because it is so labyrinthine.
If you resent us gamers so much, why do you even bother visiting a gamers forum like mmorpg.com?
Back in EvE. Started with BatMUD. Main MMOs have been EvE and DAoC.
/facepalm
Just work it out with Turbine or do a chargeback, getting angry at people you hardly know will get you nowhere though, don't take this the wrong way. Anyway, this topic should be closed.
/agreed
This topic should be closed. Several options have been presented to you on how to reconcile this matter, but you continue to degrade people on this forum.
Wait, I thought you've had problems with Turbine, which is NA, isn't it ? Is that the "top-notch" experience and "world class support" you're speaking of ?
As for the "Americans have better lives" cliché, I really don't know how to respond to that without flaming, so I guess I won't. With that kind of attitude, you still wonder why most of the world hates you ...
Infinity: The Quest for Earth, space-sim MMO with a seamless procedural galaxy.
Turbine has the best customer service in the MMO business. I'm certain most of the issues OP experienced are directly a result of the OP's mistakes and attitude.
I believe most companies would rather lose a customer than deal with an ass of a customer.
If you did the chargeback on your credit card, then your account is probably permanently closed. You might want to try it with a different card, as they may have just blocked the one card in the system. But more than likely you've essentailly been banned from the game for doing the chargeback. In their minds you took advantage of the service, then took your money back from them. That's gets you the boot.
Course, if you treated them even remotely the way you've acted here, you very possibly could have been locked out for your attitude and the way you've treated them as well.
I was only rude when after I asked for my refund and they obliged... I dunno abot you, but when I make a mpulse decision to play the game online when I order it, which is the point of pretty much all digital downloads.. get it NOW, and play it now, I dont expect to have to wait a month to get problems fixed
that arise.. If you can't support this feature, then you have to refund the customer...So you can say what you want about my attitude, always assumptions on your end I see... And if you dont understand the difference between EU AND US business ou are very young still
Here is EU attitude..
1. Hi, we make product, you complain we don't care, go away, we dont need you.
THIS IS THE POMPOUS ATTITUDE YOU LOVE TO DISH OUT AND WE DONT TOLEATE IT
Dont get offended, its your attitude, deal with it.
This is #1 reason why 2nd Life and ANY other EU release will NEVER EVER be a success in the USA
USA expect a top notch experience and world class support because we have better lives and expect so much more..
You should really visit Europe some day and find out if the life that you are having really is the best in the world.
All of this can be explained.
You.
All you had to do, was log in to your old account, hit upgrade, give them your Billing info, and then be done, all that's left is to download witch also seems to be a problem on your end, as everyone at a baseline gets about 1-2mb sec download from turbine.
However, you chose to be impatient, and not read anything, opting to call CS and bitch them out. You sir fail at common human niceties.
----------
"Anyone posting on this forum is not an average user, and there for any opinions about the game are going to be overly critical compared to an average users opinions." - Me
"No, your wrong.." - Random user #123
"Hello person posting on a site specifically for MMO's in a thread on a sub forum specifically for a particular game talking about meta features and making comparisons to other titles in the genre, and their meta features.
How are you?" -Me
Wow what a horrible experience, I guess i'm never trying out any of Turbine's games.
PBBG List.
I think her situation is unique. Turbine has some very nice MMO's and I have had a very nice encounter with Turbine Support. The best way to know if you like them, is to try it out for yourself.
I really do think this advice will help you
Games i'm playing right now...
"In short, I thought NGE was a very bad idea" - Raph Koster talking about NGE on his blog at raphkoster.com
I just wanted to comment on this, I personally have never had an issue with Turbine. They have always being able to help me out with a billing issue, or with a sub issue. They have also always helped me in any of there games I have played. Nine times out of 10 problems like this are due to the user and not the company, no I am not a fanboi I am a tech in the service industry and I see this type of crap all the time. When someone gets rude you lose all respect for them and don't want to help them so you start pushing them into the red tape to teach them a lesson.
The biggest thing I wanted to comment on is your comment on being able to download the game in 30 min on buddies connection. When it comes to downloading or networking you are only as fast as your slowest connection. If buddy had a connection to the speed test server that went all fiber all the way and the internet was not bogged on any of those routers that he went through then he will always maintain that speed. However if he tried to connect to Turbines downloader and one hop went through a router that was currently on a backup 512 ADSL connection his speed just got reduced to the speed of that ADSL connection and no faster till that router comes back up. Basicly what I am saying is by your post, and the way it reads I would suggest you take a breather and attempt to fix this with turbine or do a chargeback. Read your agreement with your credit card company, if you didn't receive your product they will refund you your money, even if it does mean a bit of paperwork.