At least they confirmed the messup in accounting and are stating to work on it. That's not really much of a relief for you fellows, but rest assured you're currently not missing out on a whole lot. The server is going bungee anyway. So far I didn't manage to get on for more than 2-5 minutes at a time, - nothing where you'd get anything done.
They stated we should be patient for a couple of hours... couple of hours was gone like 4+ hours ago. About to stop being patient. The fact that they triple charged me for my pre order doesnt help matters.
And again... no updates we dont know if they're working on this or not.
After addressing a couple of early issues the servers have been running very stable for several hours and we have a large number of players in-game right now.
It’s normal to expect more issues to surface in the next couple of days. We postponed our scheduled maintenance of 10am GMT for later until we can gather some more data and address anything that comes up in a patch later tonight.
We’re aware that some areas are experiencing sync issues for some players. This is a high priority issue that we are working to address as soon as possible. We know the cause for it so it shouldn’t take very long. We will keep the servers up while this is being fixed and we will bring them down for a patch later tonight. For now, players can move away from starting areas to improve their experience.
We have processed the problematic accounts that were never charged but received a successful pre-order notification. Only a small percentage of these were successful and we found out that this is because most of them contain incomplete or incorrect account information. We will try this one last time again tomorrow morning European time, and we’ll open up account management later tonight for these accounts to be able to correct their account data and credit information before we reprocess them. If anyone does not want the pre-order to be processed, they should remove their credit card information from their account. After this is concluded we should be able to open up sales for more Darkfall copies.
That’s all for now, we’ll keep you updated with anything new that comes up.
We have processed the problematic accounts that were never charged but received a successful pre-order notification. Only a small percentage of these were successful and we found out that this is because most of them contain incomplete or incorrect account information. We will try this one last time again tomorrow morning European time, and we’ll open up account management later tonight for these accounts to be able to correct their account data and credit information before we reprocess them. If anyone does not want the pre-order to be processed, they should remove their credit card information from their account. After this is concluded we should be able to open up sales for more Darkfall copies. That’s all for now, we’ll keep you updated with anything new that comes up.
MORE NEWS The Darkfall Team
WTF!!!! what about the ones that did have the correct information and HAVE already been charged but still says "Account is not active" ??????
WTF... he only adressed those that were never charged but received a successful pre-order notification. WHAT about those that WERE charged and ALSO received successful pre-order notification? Fukcing tasos..
WTF... he only adressed those that were never charged but received a successful pre-order notification. WHAT about those that WERE charged and ALSO received successful pre-order notification? Fukcing tasos..
i never charged but got the mail so i BELIEVE THE DONE NOTHING
PLEASE SOMEONE THAT HAD THE PROBLEM AND NOW IS OK TO POST TO SEE IF THEY REALLY DONE ANYTHING TO THIS OR THEY JUST PLAYING WITH US
Your Darkfall pre-order was successful. You were charged 2.52 euro to initiate the pre-order process and this amount has gone towards your purchase of the Darkfall Client Download and a month of Darkfall play starting on February 25th.
The full cost of the Darkfall Client download and a month¢s subscription is 42 Euro. You will be charged for the remaining amount on February 25th.
You can cancel the preorder at any time before February 25th, but if you do so you will not be able to play Darkfall and you will forfeit the initial charge.
Thank you for your purchase. We hope to see you in Darkfall soon!
Your Darkfall pre-order was successful. You were charged 2.52 euro to initiate the pre-order process and this amount has gone towards your purchase of the Darkfall Client Download and a month of Darkfall play starting on February 25th. The full cost of the Darkfall Client download and a month¢s subscription is 42 Euro. You will be charged for the remaining amount on February 25th.
You can cancel the preorder at any time before February 25th, but if you do so you will not be able to play Darkfall and you will forfeit the initial charge. Thank you for your purchase. We hope to see you in Darkfall soon!
Your Darkfall pre-order was successful. You were charged 2.52 euro to initiate the pre-order process and this amount has gone towards your purchase of the Darkfall Client Download and a month of Darkfall play starting on February 25th. The full cost of the Darkfall Client download and a month¢s subscription is 42 Euro. You will be charged for the remaining amount on February 25th.
You can cancel the preorder at any time before February 25th, but if you do so you will not be able to play Darkfall and you will forfeit the initial charge. Thank you for your purchase. We hope to see you in Darkfall soon!
I was charged the original preorder amount and WAS able to login the game earlier today... I relogged and had the Queue error for about 4 hours and read the post suggesting to delete your character. I just deleted the character and NOW im back to "Account not active (#3)" Error. Anyone else getting something similar?
I was charged the original preorder amount and WAS able to login the game earlier today... I relogged and had the Queue error for about 4 hours and read the post suggesting to delete your character. I just deleted the character and NOW im back to "Account not active (#3)" Error. Anyone else getting something similar?
Now that just sucks... not only has things progressed kinda slow it seems (with preorder people not able to play, servers and sites being down and such), now things are actually going BACKWARDS!
I keep my fingers crossed for you guys, hope things work out for the best...
Comments
They stated we should be patient for a couple of hours... couple of hours was gone like 4+ hours ago. About to stop being patient. The fact that they triple charged me for my pre order doesnt help matters.
And again... no updates we dont know if they're working on this or not.
Update 5.49pm GMT
After addressing a couple of early issues the servers have been running very stable for several hours and we have a large number of players in-game right now.
It’s normal to expect more issues to surface in the next couple of days. We postponed our scheduled maintenance of 10am GMT for later until we can gather some more data and address anything that comes up in a patch later tonight.
We’re aware that some areas are experiencing sync issues for some players. This is a high priority issue that we are working to address as soon as possible. We know the cause for it so it shouldn’t take very long. We will keep the servers up while this is being fixed and we will bring them down for a patch later tonight. For now, players can move away from starting areas to improve their experience.
We have processed the problematic accounts that were never charged but received a successful pre-order notification. Only a small percentage of these were successful and we found out that this is because most of them contain incomplete or incorrect account information. We will try this one last time again tomorrow morning European time, and we’ll open up account management later tonight for these accounts to be able to correct their account data and credit information before we reprocess them. If anyone does not want the pre-order to be processed, they should remove their credit card information from their account. After this is concluded we should be able to open up sales for more Darkfall copies.
That’s all for now, we’ll keep you updated with anything new that comes up.
MORE NEWS
The Darkfall Team
I AM SURE MY CC IS OK AND CORRECT WHY THE FUCK I AM NOT ACTIVE
WTF!!!! what about the ones that did have the correct information and HAVE already been charged but still says "Account is not active" ??????
WTF... he only adressed those that were never charged but received a successful pre-order notification. WHAT about those that WERE charged and ALSO received successful pre-order notification? Fukcing tasos..
i never charged but got the mail so i BELIEVE THE DONE NOTHING
PLEASE SOMEONE THAT HAD THE PROBLEM AND NOW IS OK TO POST TO SEE IF THEY REALLY DONE ANYTHING TO THIS OR THEY JUST PLAYING WITH US
im tired of this fucking bullshit all my cc info is correct ! im gonna cancel my pre order tonight !
DILADI TI NA FTIAKSOUME STIN KARTA AFOU EINAI OLA OK ?
AN EINAI PES MAS NA KSEROUME OTI DE PROKITE NA PEKSOUME
ELLINAS EIMAI GAMOTO ALLA AUTA DE GINONTE ELEOS !!
SOME GREEK///
Your Darkfall pre-order was successful. You were charged 2.52 euro to initiate the pre-order process and this amount has gone towards your purchase of the Darkfall Client Download and a month of Darkfall play starting on February 25th.
The full cost of the Darkfall Client download and a month¢s subscription is 42 Euro. You will be charged for the remaining amount on February 25th.
You can cancel the preorder at any time before February 25th, but if you do so you will not be able to play Darkfall and you will forfeit the initial charge.
Thank you for your purchase. We hope to see you in Darkfall soon!
The Darkfall Team
Aventurine ©2009 - www.darkfallonline.com
I Got this mail and charged for 2.52
But never get final mail.
They say my cc number is wrong ? WHEN MY CC GOT CHARGED FOR2.52.
WHAT A JOKE.
THEY ARE JUST?BUNCO ARTIST.
FUCK YOU LIAR AV.
IS A MAGIC TRICK HAHAHAHAHHA
JUST FAIL TO LIE
same case here
thes fucking assholes charged me 2.5 euros no problem them
how come full charge has a problem
Well at least you can say that they haven't gotten around to handling it all when it comes to most of your cases.
My account WAS working, but now it doesn't, and I've been charged full price. xD
And is there any costumer support open? Nope. Oh well, it'll work out I guess.
I was charged the original preorder amount and WAS able to login the game earlier today... I relogged and had the Queue error for about 4 hours and read the post suggesting to delete your character. I just deleted the character and NOW im back to "Account not active (#3)" Error. Anyone else getting something similar?
http://www.eleetsgaming.com
you guys deserve crap like this happening to you if you really went ahead and pre-ordered this
Now that just sucks... not only has things progressed kinda slow it seems (with preorder people not able to play, servers and sites being down and such), now things are actually going BACKWARDS!
I keep my fingers crossed for you guys, hope things work out for the best...
Edit: bah, typos...