Just want to take a tally kind of. Who here has gotten charged by their bank and still cannot log in? I am not talking about you getting confirmation email, or confirmation page. But actually had money taken out and cannot get in.
My preorder free came out but not the final amount. I received a failure email, so I put in my other card number to see if it goes through. Called the bank, they didn't decline any charges.
Got charged for the pre-order, they never even attempted to charge the final price. Canned support reponse "it's your credit card info". huh? The the credit card gremlins log onto my account while I was asleep and transpose some numbers on me?
I'll bet that once the servers are up and the patch is in that this issue will be taken care of. If not, then you should definately look into contacting them through the support line. I'm pretty confident that this issue will be resolved though.
This is just bad business. To be charged a fee for a service, and to not recieve said service is horrible. It'll be interesting to see if anyone reports them to the Better Business Bureau. Adventurine may have some legal issues soon.
Just want to take a tally kind of. Who here has gotten charged by their bank and still cannot log in? I am not talking about you getting confirmation email, or confirmation page. But actually had money taken out and cannot get in.
Were you billed the 2.52 fee and not the full amount?
if so:
Contact your credit card company to make sure you were actually billed for the orders (apparently Aventurines billing system likes to make stuff up and say you were when you werent).
If you werent billed according to your credit company, make sure they will allow a purchase from Aventurine to go through (actually think it says something like Darkfall in the actual charge)
After that all you can do is wait for Aventurine to get their act together and reprocess your orders.
Good luck.
Note: Yes I did a copy/paste from my other post because its just easier and I am eating Fritos
There are 3 types of people in the world. 1.) Those who make things happen 2.) Those who watch things happen 3.) And those who wonder "What the %#*& just happened?!"
I'll bet that once the servers are up and the patch is in that this issue will be taken care of. If not, then you should definately look into contacting them through the support line. I'm pretty confident that this issue will be resolved though.
Comments
My preorder free came out but not the final amount. I received a failure email, so I put in my other card number to see if it goes through. Called the bank, they didn't decline any charges.
/sigh.
Got charged for the pre-order, they never even attempted to charge the final price. Canned support reponse "it's your credit card info". huh? The the credit card gremlins log onto my account while I was asleep and transpose some numbers on me?
Servers are down brah.
wow thats helpful.. thats nothing to do with it..
1) yes, bought 2 preorders, got charged for both, backorder page tells me my preorders were successful but I get "Account not active" #3 error
2) This i happening to some friends too.
I'll bet that once the servers are up and the patch is in that this issue will be taken care of. If not, then you should definately look into contacting them through the support line. I'm pretty confident that this issue will be resolved though.
Why does some jackass have to start a new topic on this subject every 15 fuckin minutes?
This is just bad business. To be charged a fee for a service, and to not recieve said service is horrible. It'll be interesting to see if anyone reports them to the Better Business Bureau. Adventurine may have some legal issues soon.
Were you billed the 2.52 fee and not the full amount?
if so:
Contact your credit card company to make sure you were actually billed for the orders (apparently Aventurines billing system likes to make stuff up and say you were when you werent).
If you werent billed according to your credit company, make sure they will allow a purchase from Aventurine to go through (actually think it says something like Darkfall in the actual charge)
After that all you can do is wait for Aventurine to get their act together and reprocess your orders.
Good luck.
Note: Yes I did a copy/paste from my other post because its just easier and I am eating Fritos
There are 3 types of people in the world.
1.) Those who make things happen
2.) Those who watch things happen
3.) And those who wonder "What the %#*& just happened?!"
Yea did that already, no help