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The arrogance of this company.
tryklon
Member UncommonPosts: 1,370
I am a WoW player for some time now, but I have to say that im very disppointed to see what this game has become.
The company is in such state of arrogance that simply don't try to help players anymore or improve any situation, why would they waste time, everyone keeps paying either way right? Not me...
Also this is the only game i played where GM's don't even bother talking to players, they macro every generic sentence and throw them at us. This is a pure lack of respect for the paying costumer, show us some concern please.
Notice in this next image, i tried to get help and explain the situation, after a while I simply gave up, and said i wouldn't insist any longer.
The GM then commited a mistake and linked me a strange .pala1 word, probably a missed macro, wich he after corrected and i got the farewell. Notice also like all the rest of the conversation seems pre-recorded sentences, and to get his I had a petition opened for 12 hours, thats right, 12.
Every WoW player who submited petitions knows this is true, they don't show any concern for us, don't even try to.
is this healthy for the market, when companys reach this kind of arrogance and certainty that players will not leave the game no matter what?
Comments
Almost every MMO I have played has GMs using macros. This is not something new.
I have an Age of Conan account also, and i have to say they blow blizzard away, they actually talk to us and show concern. it's an excellent service, nothing like this
I don't care if they use macros or not, as long as the issue I'm petitioning is fixed or gets put into the works of being fixed. WoW has problems, but this isn't really one of them.
I did try the ticket system once, but after 2 days of non-response, i e-mail them strainght away. Get my answer fast and acurate.
From then on, its e-mail all the way.... not that i have alot of problems though.... XD
RIP Orc Choppa
Not to defend them or something, but i once had a real problem, and my petition was answers within an hour. I think they dont have a choice but to prioritize petitions, otherwise peoples with major problems will be left in the dark. When you have a game with 10+ millions players, you can't expect every petiton to be answered in minutes, that's simply impossible.
As far as using macros, as long as it answer the questions properly i dont see any problems. Peoples use them in the game and if you ever work in CS you'll notice that peoples always seems to have the same kind of problems, so having standard response for similar problem is a good time saver.
Well, whats really let me down here was not only the lack of personal attention to those paying, wich i think is very bad since the companys should work to satisfy the costumer
The problem here was I had to wait 12 hours to get a NO answer, in fact it was more like a No and I don't care answer. My problem was nowhere near solved and I didn't even felt they were trying to
well what was your problem? did it deserve fixing? what did you really expect?
I've only dealt with WoW GMs once, when i accidently deleted a char I had mailed a lot of stuff to. I could have waiting a month to get my items back, but they were supplies for starting an alt. the GM returned them all right away, and told me to be more careful next time.
and of course he used macros, they always do when they appear/disappear. its just giving some flavor to the whole thing, some not-very-serious RPing.
this topic only shows us the part where the GM asked if he could help you anymore (expected) and then said goodbye. not what your problem was, or if it was a problem a GM could even deal with. MAYBE you are right to be upset, but we don't have enough information to know if you are justified.
Everything creates huge amounts of negativity on the internet, that's what the internet is for: Negativity, porn and lolcats.
Ya should feel greatful ya got a response in 12 hours in eve ive had a petition open now for 21 days, warhammer they awnser you in 24 hours and then its just a hi we know your here and refer you to a diffrent petition que.
in many of the games i played i would say average petition response time is 3-5 days
Me
Yeah, uh huh, ok.
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"Anyone posting on this forum is not an average user, and there for any opinions about the game are going to be overly critical compared to an average users opinions." - Me
"No, your wrong.." - Random user #123
"Hello person posting on a site specifically for MMO's in a thread on a sub forum specifically for a particular game talking about meta features and making comparisons to other titles in the genre, and their meta features.
How are you?" -Me
Basically it was about a heirloom item, wich are items that are made to be sent to any character on account. After we buy items we now have 2 hours to exchange them back, the situation was that i bought the wrong item, and without noticing it i sent it to my alt. After i checked i sent it back to my main and opened a petition. Apparently the item cannot be refunded now because it stopd being refundable after we simply mail it to other character, even if its not equiped.
Yeah but AoC doesn't have 11 million sheep to herd...
TheNewGuy: Ultima Online (Catskills)
Yeah but AoC doesn't have 11 million sheep to herd...
From where i see it, the biggest the profit, the bigger investments should be made to please and help the costumer. Don't they have enough profit to answer in less than 12 hours? some ppl in my server are waiting 48
then thats that. GMs aren't supposed to allow players to return items that can't be returned. so he couldn't help you. it wasn't because he was arrogant or mean, just that he wasn't able to help you with your mistake. lesson learned, be more careful next time.
Everything creates huge amounts of negativity on the internet, that's what the internet is for: Negativity, porn and lolcats.
then thats that. GMs aren't supposed to allow players to return items that can't be returned. so he couldn't help you. it wasn't because he was arrogant or mean, just that he wasn't able to help you with your mistake. lesson learned, be more careful next time.
Like the title says mate, im not contesting only the GM's, im contesting the company policies, whats the problem to solve a mistake? Would it hurt the company to change an unused item?
Well everytime i have petitioned a GM i havent had any problems, hell they even restored a couple 70s i deleted so i could have them in the Lich King xpac
Its funny how the OP doesn't show the full side of the story, specifically what hes trying to get fixed. Hes exactly what everybody that works in customer service dreads: a customer who refuses to accept anything unless he gets it his way even if he is wrong.
@OP, try posting the whole chat log next time. Then you might seem somewhat more believable. You speak of Blizzard's arrogance? You are the one looking arrogant.
I'd like to add that I played wow for almost 4 years off and on and i've had gms actually respond to me with long thought out discussions and others that simply used macros. There is no way around it. They have a job to do and if using macros for a response is the quickest way, then fine.
Also, I've seen GMs help with so many issues such as: Restoring deleted accounts, restoring deleted items, giving loot to the right person when it was accidentally given to the wrong person, giving updates on current bugs, and penalizing players when they are reported for acting obscenely.
The pic in the OP is useless - let's have the whole unedited dialoge if you are to gain sympathy. It could just as well be you in the wrong.
And I'm all for using macros for farewells and greetings - as it's less repetitive for the GM and the person can service more people - it's simple math. The conversation itself isn't macroed just the greeting and the farewell so get a grip and stop the QQ.
there are always limits. If they let GMs give back too much people start to abuse it. most games i've played won't give back lost items because... you lost them, your fault. WoW is for the most part, the same. the more power they give to GMs to higher the odds something... bad stuff will happen (See: Martin fury and karatechop). and the more things they help with, the more petetions they get. if someone tried to contact a GM ever time they sold something they later decided they wanted, or got a PvP item and then decided they wanted one for a different spec. the GMs could never keep up.
I don't see it as arrogence, I simply see it as the limits they put in place. you have to draw the line somewhere, they just feel the line should be in a different place than you do.
Everything creates huge amounts of negativity on the internet, that's what the internet is for: Negativity, porn and lolcats.
You sound more upset that they wouldn't fix your errors than anything else. You bought the wrong item AND you missed the time frame to exchange that item. You had two chances to correct the problem and missed both. Most games would not even give you a chance to return the item to the vendor. If they didn't have some sort of limits like the 2 hour exchange period, then everyone would constantly be petitioning to change the items as they make new alts.
I've had nothing but positive experiences with the gms. As with most mmo GMs, Yes they use generic macros to say hello, greetings, goodbye and can I help with anything else before I leave. That doesn't mean all of the conversation that takes place between those two points is somehow preprogrammed dialogue as you are twisting this issue out to be. I find most everything you said to be slanted and incorrect.
Does not matter if you equipped it or not seeing that they are not soul-bound. Also it seems strange that you would buy an item without knowing what it was when you even get a confirmation window before you buy it and AND you mailed it as well....so twice you did not "pay attetion" to what you were buying and held on to it for 2+ hours. It seems like you tried out a particular weapon/armor piece and it did not meet your expectations so you decided to try to get your badges back......
Either way you seem to be more upset that GMs use premade statements rather than the services rendered. First you need a soapbox to stand on if you're looking to get your point across.
"Small minds talk about people, average minds talk about events, great minds talk about ideas."
they don't macro everything, i know i've had petitions in the past. just the hellos and good byes usually. they are there its not like an automated dialing machine with the same answer for every different question. they just macro a couple things to try and save time i'm sure they're swamped with petitions and trying to get to them all so every second would help. like some one else said wow has its problems but gms macroing isn't a ig deal at all. and when it came to problems i never had one un answered ever, i've played games with horrible or basicly no gms at all.if i logged before getting a response i had an email the next day and it was takin care of.
Oh please. Ok one AoC has what a few hundred thousand and WOW 11 MILLION. You only showed the END of the conversation. I'm sure the other part of it was not micro at all. Sorry but who are you that you deserve a more personal touch?
When someone asks.."is that all" thats your cue to keep going. You said NOT at this time. And were only seeing what YOU want us to see. Why are you posting here? You threaten to post in WOW froums.. anyway lets see the WHOLE conversation.. lol .. the gm used a macro at the end . . so? 12 hours? again just your word.. and your waaaa upset .. for what a macro? haha sorry..
I have been playing games for years and have never had a problem wtih customer service. After all that time and all those game, I bet I haven't had to open more than 9 services calls. What are people doing in games which require so much help from CS?
Being idiots, and WoW is a pretty idiot-proof game. Just goes to show you the kind of person the OP is.
Yeah they are there, because they have to get as much information from you about your problem before they can do anything. In the case of my deleted 70s the GM and i talked for about 2hrs, because he needed to know what servers, classes, and the name of the toons. Macro'ed greeting are not a problem its just a way for the to save time, and get to the real issue