NCSoft mass banning accounts due to software error

... and seemingly shows next to no interest in rectifying the situation.



An admitted glitch in NCSoft ingame stores (Guild Wars) has affected a seemingly large number of Guild Wars and City of Heroes/Villains players for the last week. Several players have had their Master accounts banned for "Payment Fraud" (with the addition that this decision was final) thus affecting any NCSoft game they played. The pattern seems to be that these players have bought game addons via NCSoft Internet and ingame store sometime around the end of last week. Despite normal emailed purchase confirmations and ingame activation of purchased features all these players were mass banned monday this week.



Some of the players have assembled in the following thread on GuildWarsGuru to try and keep each other updated :

http://www.guildwarsguru.com/forum/s...php?t=10376668



Most all players seems to have the same story ... several attempts contacting support have resulted in at best stalling responses from NCSoft. A few have reported getting their accounts unbanned but apparently many are still - now on day 5 - locked out of services they have paid for. Anger and frustration is widespread both because of the banning but also because of the glaring lack of communication from NCSoft.

Also there is no official word that the stores are now actually fixed - so to all of you be careful what you do!!!

Perugio - banned GW and CoH/V player