Howdy, Stranger!
It looks like you're new here. If you want to get involved, click one of these buttons!
Quick Links
If you think star vault is trying to rip you off with high prices...
yukumo
Member Posts: 86
------------- Mortal Online shop information ------------------------
We are fully aware of that we have some problems with the payment step at GC and we are working on it. So please be patient with us.
For those who have been charged more than once will be corrected as soon as possible.
GC now confirmed that the shop should be working properly.
Please note that if you chose wrong country when using credit cards as a payment solution of any kind the payment wont work.
Please make sure you write your name identically like it says on your credit card, theres a few who did write it none identically which also means a rejected payment.
Concerning blocks. (A-E)
Unfortunately, last nights rush resulted in a significant amount of unsuccessful payments. Consequently, we have decided to prolong the reservation time and give users a second chance to complete their payment.
Block rank is based on when you initiated your payment, which means that your respective "rank position" is also reserved. As a result, when more unsuccessful payments are completed, other users are moved down in "rank position". This means that there is a chance you'll be moved between blocks, for example from A -> B.
Please remember that the boxed versions include shipping (€7 worldwide) and for all Europeans you must pay 25% VAT. The box is a huge cost for us as we are forced to put that cost on the customer, meaning we do not earn anything more over the normal rate. We did this because there was a demand from the community and we listened. EU laws force us to add 25% VAT on all European costumers, unfortunately this must be put on the customers payment which indeed make the game a bit pricy for all Europeans. This is your choice to buy the boxed version or not. We did it because the community wanted one and we do agree it get a bit expensive, unfortunately we cannot sell these boxes with a loss.
If this is too expensive then there will be a digital download only version starting on Monday 20th of July, this is the version we meant is going to be cheaper than most other new launched mmos. (If not all 10k copies are sold out fore 20th that is)
As stated before we have a large amount of US players and we are already looking into starting a NA server if needed and if everything works well with our first server. We may also be looking at increasing the amount of players accepted at that stage if we need to or if the servers are stable enough.
In the first beta phase we will also know for sure how the latency works in real time combat for US players on our EU servers. This also effects when we need to start a NA server.
For those who have initiating or pending status you should have a successful buy within some hours.
Resetting password will be available tonight or tomorrow.
Now you are able to change your user information on your account.
We noticed most issues we had so far is people is writing wrong names or dress so it doesn't match the credit card, If you have not yet tried to many times, I think around 7 times you will be able to change to correct info then try again and it should work. If you have tried more than 7 times the card is blocked as fraud. We will have to solve this tomorrow.
support@starvault.se is now working properly, please be patience if you are still in pending or initiating status, this should be solved automatically after awhile, if you still have any problems then send an email to the support mail.
Thanks for understanding and your patience.
THEY WERE FORCED TO SET PRICES HIGH.....
Comments
In my country, VAT is 16%. Why they are charging me 25%? Where the difference goes? To SV.
They only want to please the americans and milk europeans wallets.
Not to talk about opening the store at 2-3am in europe, when they could have delayed it until next day and give europeans a fair chance, or at least split it in two parts.
Nonsense. They could have offered the digital download but knowing that most people would buy that one they took it off the table with the excuse: We need to sell boxed version first.
And then to cover their asses they say that "oh you can still buy the cheaper digital version on july 20th IF there are any copies left". Which they are full aware of that there wont be. This is Adventurine tactics all over again. Last time I am buying a game from an indie company, they always seem to find a way to rip you off since they dont have the budget to properly develop a game.
Furthermore if they were FORCED to sell at such high prices because of taxes then how come I can go to any web shop/physical shop in Sweden and buy virtually any PC BOXED game for half the price they are asking for? If it is because of VAT then those games are subject to it as well and shipping is the same since I live in Sweden.
So no, this excuse is nonsense. They are going for a money grab.
My gaming blog
Here in spain VAT is 16% too. Why am I charged 25% VAT.?
Why we european have a common currency, our beloved euro, but we have diferent VATs? This is all a mess, really.
Here in spain VAT is 16% too. Why am I charged 25% VAT.?
Why we european have a common currency, our beloved euro, but we have diferent VATs? This is all a mess, really.
Yeah I dont get that part either. Here in Sweden the VAT is 25% but if a company sells abroad then why do they need to pay swedish taxes?
Furthermore the standard price for a boxed PC game in sweden is 4-500 swedish kronor which is roughly 35-40 € (including shipping, just check www.webhallen.com) so their excuse doesnt fly. And the boxed version is NOT a limited edition, the Full Loot bag is.
This is a money grab, nothing else.
My gaming blog
Here in spain VAT is 16% too. Why am I charged 25% VAT.?
Why we european have a common currency, our beloved euro, but we have diferent VATs? This is all a mess, really.
Because you pay the taxes of the ORIGIN , just go check Amazon.co.uk and see what tax rate they charge you ( hint , UK one )
It cost me 75 USD. I'm not sure how you consider that pleasing Americans.
The box copy cost a lot cause because they only manufactured a few thousand.
Unless your producing boxes in the hundreds of thousands there's no way to put them out cheap.
Here in spain VAT is 16% too. Why am I charged 25% VAT.?
Why we european have a common currency, our beloved euro, but we have diferent VATs? This is all a mess, really.
Because you pay the taxes of the ORIGIN , just go check Amazon.co.uk and see what tax rate they charge you ( hint , UK one )
That is correct you have to pay 25% VAT because thats how much tax SV has to be the swedish government for every box they sell within the EU, thats how it works, if a swedish person buys something from spain they will pay 16% VAT because thats how much however is selling has to pay back to the government as tax.
On another note, where they forced to sell boxed versions? NO not at all, obviously they made the boxed versions because people have asked for it, but they also saw the oportunity to sell those more expensive ones first, due to the high price if they had enabled digital download many less copies would have been sold for the boxed version.
I don't get it how some people get offended by honesty.
Excrept: This is your choice to buy the boxed version or not.
Fair and square.
By the way, you DO know there's this shitty crysis going on, right? How can you expect to get things done cheaper? Creating a box version involves editors, dealing with printing companies for the cover, dealing with recording companies to burn the CDs, dealing with marketing department (which, if you work in IT, you know their saying weighs 90% on the final decision), dealing with delivery operators and so on. Each one of these intermediaries from SV to your home comes with a toll.
The dude questioning the VAT should do some googling... here's the FIRST listing for 'european VAT rates'
http://www.scopulus.co.uk/taxsheets/european_vat_rates.htm
As you can see, Sweden has a standard VAT of 25%. VAT is charged in the country of origin, regardless of the VAT in YOUR country.
I`m not defending or anything, but some of the post around here are plain ridiculous in their claims...
Yes, it is rather expensive; yes, you do pay for a beta; yes, its not quite fair to wait for a digital version an extra week, but hey, it's YOUR choice! The people who bought the 998 boxed copies were not forced to. It was their choice.
If you don't really trust them, do some research before flaming shit up. I too am a bit skeptic about the value of the game, but I am also encouraged by their honesty and enthusiasm to get things rolling.
Peace!
/R.
Better to be crazy, provided you know what sane is...
so we have an indie company that makes a game that is missing from the market(expect DFO but some people just dont like that)and their fanboys said to them,please oh please make a box set for this,and they did only a few boxes(10k if i remember corectly)and said ok guys you know,the LAWS of the EU say that since i want to make those boxes i hjave to pay some money,and since iam not a welfare company i need to have some earnings.and give you exactly the reason why the charge it that much and say that in a week,not a month,not a year but in a freaking week they will probably release a version of the standard price mmo and you people still complaining!!!
its like a sig i once saw on another site about wow
"if blizzard lower the fare tomorrow to 7euros,half the people will whine that its a move to casuals and kids and the other half will whine,that its not enoght"
Cheers!
Alrairzq I do regard you as a concise poster with relevant information to every discussion you take part in, I just cannot believe you posted this.
Here in spain VAT is 16% too. Why am I charged 25% VAT.?
Why we european have a common currency, our beloved euro, but we have diferent VATs? This is all a mess, really.
Yeah I dont get that part either. Here in Sweden the VAT is 25% but if a company sells abroad then why do they need to pay swedish taxes?
Furthermore the standard price for a boxed PC game in sweden is 4-500 swedish kronor which is roughly 35-40 € (including shipping, just check www.webhallen.com) so their excuse doesnt fly. And the boxed version is NOT a limited edition, the Full Loot bag is.
This is a money grab, nothing else.
You need to go back to see Sister Mary Catherine in your Elementary school. Until then, please dont play it. Everything many of the games you see do is a 'money grab' I bet; your term. Being a capitalist is not a money grab, offering one game box and early entertainment without skimming subscribers for extra future content is not a money-grab, being up-front and communicative about pricing is not a money grab, paying a premium price for a non-theme park, more sand-box type new product is not a money-grab.
However, being a douche-bag is just that; look in the mirror, being a troll. Wait for the Direct Download, but until then, the game cost what it did in Euros and everyone paid an appropriate currency conversion. That's how free markets and capitalism work. Sorry, but the days of fixed currencies to gold or silver are over (and even then there were currency rates).
Also, they would have had to use mark-to-market accounting, which for the love of what is good I hope you know about (after Enron, Worldcom, Sarbanes Oxley, etc. etc.).
A: Currency rates are forever changing at nearly every second.
B: They would have to implement a system that somehow captured real time data from the currency markets (which is pricey, I might add) and somehow make that work with customers. It would never work because people would get charged different prices at nearly every second.
C: They would have to use mark-to-market accounting, which, at least in the US, is now heavily regulated and is a pain in the ass to maintain anyways, because they have to update all of their revenues nearly every second to keep up with the changing currency rates.
This is basic elementary stuff, which kids like you dont seem to grasp; so stay in or return to elementary school and continue to learn. And in the mean-time Free Realms is that way ---->
Dude, stop trolling everywhere. Seriously. I never post on forums (always a lurker
) but when I go from forum to forum and see you posting the same whining BS we have a problem. You've even had devs respond to you telling you to quit the whining (as seen here http://www.mortalonline.com/forums/16571-official-thank-devs-thread-2.html#post385520 ) and you keep on doing it. Seriously, grow up.
guys... in nordic countries the VAT is much higher. 22%, 25% etc.
Godfred's Tomb Trailer: https://youtu.be/-nsXGddj_4w
Original Skyrim: https://www.nexusmods.com/skyrim/mods/109547
Serph toze kindly has started a walk-through. https://youtu.be/UIelCK-lldo
Why ? Is it so cold you have to burn your money to keep you warm ? Sorry could resist
VAT differences aside, the price is a rip off. That's one of reasons why they sold so few copies.
Why ? Is it so cold you have to burn your money to keep you warm ? Sorry could resist
VAT differences aside, the price is a rip off. That's one of reasons why they sold so few copies.
That is exactly why. As all nordic countries are nothing but ice and snow and vikings they need the extra warmth that a good VAT burning can bring.
Certainly the wooden shoes don't help.
Godfred's Tomb Trailer: https://youtu.be/-nsXGddj_4w
Original Skyrim: https://www.nexusmods.com/skyrim/mods/109547
Serph toze kindly has started a walk-through. https://youtu.be/UIelCK-lldo
Alrairzq I do regard you as a concise poster with relevant information to every discussion you take part in, I just cannot believe you posted this.
Why? They have to charge the VAT in the country of the buyer, not the seller. This is why we have to pay the VAT established in our country when we buy something in the US. At least this is my experience.
Thanks for the compliments
Alrairzq I do regard you as a concise poster with relevant information to every discussion you take part in, I just cannot believe you posted this.
Why? They have to charge the VAT in the country of the buyer, not the seller. This is why we have to pay the VAT established in our country when we buy something in the US. At least this is my experience.
Thanks for the compliments
NO! completely wrong.It is ALWAYS the seller country because VAT goes to the government of the seller country if you buy WITHIN the EU. You buy goods in another EU country and pay the VAT to you own government by your logic?? that would make not much sense. IF you buy something from the US on the other hand the extra VAT is indeed charged by your own country for importing foreign non-EU goods. Blame the EU.
VAT is also called a "consumption tax" depending on where a product is sold...in this case..SV which is registered in Sweden. In case of US deals the VAT acts as a protection tax against mass importing cheaper goods.
If you buy a product from ME I have to charge YOU with addtional 20% VAT because that is the rate for my country. I hand those 20% straight over to my government just like SV has to do it with their 25% extra charge. Blame their government.
lol and please read up a bit on that matter and tone the multi-forum trolling down a bit eh?!
Alrairzq I do regard you as a concise poster with relevant information to every discussion you take part in, I just cannot believe you posted this.
Why? They have to charge the VAT in the country of the buyer, not the seller. This is why we have to pay the VAT established in our country when we buy something in the US. At least this is my experience.
Thanks for the compliments
NO! completely wrong.It is ALWAYS the seller country because VAT goes to the government of the seller country if you buy WITHIN the EU. You buy goods in another EU country and pay the VAT to you own government by your logic?? that would make not much sense. IF you buy something from the US on the other hand the extra VAT is indeed charged by your own country for importing foreign non-EU goods. Blame the EU.
VAT is also called a "consumption tax" depending on where a product is sold...in this case..SV which is registered in Sweden. In case of US deals the VAT acts as a protection tax against mass importing cheaper goods.
If you buy a product from ME I have to charge YOU with addtional 20% VAT because that is the rate for my country. I hand those 20% straight over to my government just like SV has to do it with their 25% extra charge. Blame their government.
lol and please read up a bit on that matter and tone the multi-forum trolling down a bit eh?!
well being an american, i completely understand this pretty simple concept. however, i think ill just wait for the digital download. enjoy your VAT's everyone.
If you guys want to blame someone for having higher priced boxed versions, blame the loyal MO community. Star Vault was originally going to only do Digital Distribution, but it was expressed by the community that they wanted boxed copies.
And, since they have pre-planned to run 10,000 copies, it makes a lot of sense that they would want to sell these first seeing as they cost a lot to produce.
Don't be so paranoid and think they are purposefully trying to swindle you. You don't have to buy the boxed version immediately, there will be download copies at a cheaper price available eventually. Think the price is too high? Don't buy it. Simple.
Made new Thread
Alrairzq I do regard you as a concise poster with relevant information to every discussion you take part in, I just cannot believe you posted this.
Why? They have to charge the VAT in the country of the buyer, not the seller. This is why we have to pay the VAT established in our country when we buy something in the US. At least this is my experience.
Thanks for the compliments
NO! completely wrong.It is ALWAYS the seller country because VAT goes to the government of the seller country if you buy WITHIN the EU. You buy goods in another EU country and pay the VAT to you own government by your logic?? that would make not much sense. IF you buy something from the US on the other hand the extra VAT is indeed charged by your own country for importing foreign non-EU goods. Blame the EU.
VAT is also called a "consumption tax" depending on where a product is sold...in this case..SV which is registered in Sweden. In case of US deals the VAT acts as a protection tax against mass importing cheaper goods.
If you buy a product from ME I have to charge YOU with addtional 20% VAT because that is the rate for my country. I hand those 20% straight over to my government just like SV has to do it with their 25% extra charge. Blame their government.
lol and please read up a bit on that matter and tone the multi-forum trolling down a bit eh?!
Damn. Ok...
Alrairzq I do regard you as a concise poster with relevant information to every discussion you take part in, I just cannot believe you posted this.
Why? They have to charge the VAT in the country of the buyer, not the seller. This is why we have to pay the VAT established in our country when we buy something in the US. At least this is my experience.
Thanks for the compliments
NO! completely wrong.It is ALWAYS the seller country because VAT goes to the government of the seller country if you buy WITHIN the EU. You buy goods in another EU country and pay the VAT to you own government by your logic?? that would make not much sense. IF you buy something from the US on the other hand the extra VAT is indeed charged by your own country for importing foreign non-EU goods. Blame the EU.
VAT is also called a "consumption tax" depending on where a product is sold...in this case..SV which is registered in Sweden. In case of US deals the VAT acts as a protection tax against mass importing cheaper goods.
If you buy a product from ME I have to charge YOU with addtional 20% VAT because that is the rate for my country. I hand those 20% straight over to my government just like SV has to do it with their 25% extra charge. Blame their government.
lol and please read up a bit on that matter and tone the multi-forum trolling down a bit eh?!
Damn. Ok...
For further enlightment ( and puke inducing transe due to the new online taxes ) i would advise you to go and wiki about the Shengen space and treaty . Lovely bunch the entire group of robbing wankers ...