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Could a guy that nice be wrong?

DuClaireDuClaire Member Posts: 82
in Mortal Online

I ended up calling up the Star Vault office in Sweden to see about contacting customer services regarding a quick query. Had Henrik himself answer and had a moment to talk to him. He didn't shun me off to customer services, but was polite enough to answer my question over the telephone. I'm telling you - what a nice guy! Polite, happy, and totally helpfull.

Just wanted to mention it. I have a lot of respect for people like that who help you out where they can, even when they're working all out to get a game launched.

It's only little, but if that's the type of service I can expect Star Vault to give their customers, including me in the future? Then I look forward to doing my part to help keep their game alive and kicking.

Thanks.

Autofire

Comments

  • StarCykeStarCyke Member UncommonPosts: 43

    Hmm do they even have a customer service department... Oh oh... hahaha

    Oh by the way, in real life, scammers are usually the nicest people ever... I'm not saying MO is a scam, just saying...

    Hope MO turns out to be fun for you guys. :)

  • SEANMCADSEANMCAD Member EpicPosts: 16,775

    I feel the best kind of customer service is the kind you dont need unless we are talking about hotels and resturants.

    I perfer developers just focus on the code and the game and do not get distracted

     

    Please do not respond to me, even if I ask you a question, its rhetorical.

    Please do not respond to me

  • Cristina1Cristina1 Member UncommonPosts: 372
    Originally posted by DuClaire


    I ended up calling up the Star Vault office in Sweden to see about contacting customer services regarding a quick query. Had Henrik himself answer and had a moment to talk to him. He didn't shun me off to customer services, but was polite enough to answer my question over the telephone. I'm telling you - what a nice guy! Polite, happy, and totally helpfull.
    Just wanted to mention it. I have a lot of respect for people like that who help you out where they can, even when they're working all out to get a game launched.
    It's only little, but if that's the type of service I can expect Star Vault to give their customers, including me in the future? Then I look forward to doing my part to help keep their game alive and kicking.
    Thanks.

     

    Well one of my accounts is good to go in beta A but I have issues with another accoutn and so far they havent replied to any of my emails or posts :-/

  • The_KorriganThe_Korrigan Member RarePosts: 3,460

    Cool, but a bit wierd. Maybe you called at an off hours when the person in charge of the telephone was away?

    Respect, walk, what did you say?
    Respect, walk
    Are you talkin' to me? Are you talkin' to me?
    - PANTERA at HELLFEST 2023
    Yes, they are back !

  • SnarlingWolfSnarlingWolf Member Posts: 2,697

    The most successful serial killers are friendly and out-going, something to think about.

  • Loke666Loke666 Member EpicPosts: 21,441

    I live in Malmö and have met Henrik a few times, he seems nice.

    But anyone could be wrong, unless you believes in gods.

    I do hope MO works out to be a good game with a solid playerbase but I will not buy the game until after release anyways, once they fixed the bugs and I know that it actually offers the gameplay I want.

    But I do like the crafting, so it will be interesting to see if the game delivers or not.

    Being nice isn't a must to make a succesful game, Brad Mcquaid (or how the "#¤% you spell that) is not a nice guy and EQ still became one of the most succesful MMOs. But on the + side, Henrik seems a lot nicer than a certain greek lead dev.

  • NicksdNicksd Member Posts: 403
    Originally posted by SEANMCAD


    I feel the best kind of customer service is the kind you dont need unless we are talking about hotels and resturants.
    I perfer developers just focus on the code and the game and do not get distracted
     

     

    Coding errors happen.

  • JoeShmo2JoeShmo2 Member CommonPosts: 98

     as an answer to the title of this thread .....  yes.  yes, a nice guy could be wrong.

  • RavenRaven Member UncommonPosts: 2,005
    Originally posted by Nicksd

    Originally posted by SEANMCAD


    I feel the best kind of customer service is the kind you dont need unless we are talking about hotels and resturants.
    I perfer developers just focus on the code and the game and do not get distracted
     

     

    Coding errors happen.

     

    If you can run a program first time without any problems... then it is not doing what it is supposed to.

    image

  • yukumoyukumo Member Posts: 86
    Originally posted by DuClaire


    I ended up calling up the Star Vault office in Sweden to see about contacting customer services regarding a quick query. Had Henrik himself answer and had a moment to talk to him. He didn't shun me off to customer services, but was polite enough to answer my question over the telephone. I'm telling you - what a nice guy! Polite, happy, and totally helpfull.
    Just wanted to mention it. I have a lot of respect for people like that who help you out where they can, even when they're working all out to get a game launched.
    It's only little, but if that's the type of service I can expect Star Vault to give their customers, including me in the future? Then I look forward to doing my part to help keep their game alive and kicking.
    Thanks.

     

    Henrik really is a good CEO .. all these people who think hes a scam artist are fools to say the least

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