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Account Hacked, Recovery Flaws
Markoia
Member Posts: 14
6.2 My Account Was Merged Into a Battle.net Account!
On occasion, malicious parties will merge a World of Warcraft account onto a Battle.net account during an account compromise. As such, it is necessary to contact our Billing and Account Services Department to retrieve access to the World of Warcraft account by disassociating it with the malicious Battle.net account. Our Billing Representatives can be reached via phone using one of the following numbers:
Billing and Account Services
Live Representatives Available Mon-Fri, 8am to 8pm PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
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I cant dial 1800 numbers from my house... and this seems like the only option to disable it. Its bad enough I cant even recover my account through the website since the site blocked me before I could even try. Apparently my first try there was to many attempts to recover password on this account. Kept getting a message saying attempts disabled, great customer support there they dont IP calculate the attempts but rather just disable everyone in general so the people who do need it cant use it by the time they find out the person who hacked it just spams the recovery so you cant even attempt. Even if I could attempt its not like I could since I have to log in with a battle.net ID I don't even know? I get emails in my inbox telling me my account password has changed, and my account is now registered to a battle.net account. (They even cross out half the accounts name for security reasons, so I cant even find out who) No confirmations or anything the worse part the Battle.net accounts registered to another email (Really you'd think somethings up when there's a new Email involved and the person who has the battle.net account is registered under a different first name... this is no joke my email started off saying, Hey ______ the persons name I'm like WTF). I have my CD's that came with game, my gamecards and my activation codes... all the info I need to recover the account but since the account management is so messed up that the only possible way to recover an account is to call in right now since all the other ways are blocked I'm fucked... I really have no idea what to do, you'd think all that money we spend a month they'd have a better way to doing this rather than calling out of country to attempt at something that seems harder to recover than your health card.
Its not like I can post this on WOW forums for help... cause Id need my account for that...
Comments
Would have helped if you said what country you lived in.
But hopefully this link will have the info you need.
www.wow-europe.com/en/support/technical.html
"There is as yet insufficient data for a meaningful answer."
I live in Canada, and is there any other way than calling (Might sound odd but I hate phones with a passion)
Calling is probably your only hope to fix your issue. Also it is the fastest way to fix it.
You do realize you can call the Blizzard 1-800 number from Canada, right? If you can't call from your house for some strange reason use a cell phone, neighbor's phone, or a friend's cell phone.
And if they say you have to call to get it straightened out, then you have to call.
Either that, or just forget about your WoW account.
"There is as yet insufficient data for a meaningful answer."
Dam, well I better go to bed than- Hopefully than there opened... Im gunan be so lost for words. What do I start off with :P, Do I jsut say my accounts been hacked and go from there? Or...
And I just realized I cant call 1900 numbers not 1800 ... thanks alot you guys
Sorry If I vented a little . I was jsut worried