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I am done trying to fix this game!
SlickShoes
Member UncommonPosts: 1,019
This game is actually great fun, at launch and the few days following i got in a lot of playtime and really enjoyed the game. I was raving about it to everyone.
Since then its been nothing but trouble. If you are in the UK or EU i wouldnt bother trying to play this game yet at all, leave it for a few months.
Basically UK ISPs are seeing the traffic for this game as normal P2P fielsharing and its being throttled to bits. You will not be able to play at peak times and even out of peak times performance is terrible. You will get constant SERVER NOT RESPONDING messages when you play, you will rubber band all over the place and you will log in and find yourself either dead or underneath the map unable to do anything. Patching will be a nightmare, last nights 200mb patch took me 2 hours to download and other users were reporting upwards of 5 hours.
I have taken the last week since these problems started for me trying to play and getting about 1 hour in game and about 30 trying, the solution from the fanboys is to contact your ISP. Many of us have done this but one user moaning about throttling of the connection does not stop the ISP, Cryptic need to get there finger out and do it themselves. I have cancelled my sub to this game and feel i really did waste £30 buying it in the first place, it shouldnt be necessary to jump through hoops like this just to run a game. I get that launches are buggy and a lot of downtime i have played through many, but this is the only one that i have basically been completely unable to to do anything in.
So a fair warning to EU or UK users, wait until Cryptic do something about this and do not buy the game just now, it really is a fun game but its not worth all this hassle!
Comments
Out of interest, who is your ISP? Im with Virgin and have zero problems with Champion Online.
edit: last nights patch took me 20-30 seconds.
I am with BT but other people not with BT have problems too, there is a 40 odd page long thread on the champions online forums from people with this problem.
Its completely understood that the traffic is being throttled but one or two people phoning up an ISP to fix it just doesnt work, it needs cryptic to contact them and tell them that the traffic is game traffic and not normal P2P traffic.
I'm just not prepared to waste my time trying to get it work anymore, my main point is i shouldnt have to do all this just to play, i can jump on any other game i have at this time and play online without a hint of a problem.
Yes blame the game for your ISP sucking ass..great strategy..tried calling and complaining to your ISP?
Yeah, so during the OB for Aion they were having a similar issue here in the US. My initial reaction was NC Soft should have had thier act together, but after thinking about it these are the challenges of the internet.
Us in the US may face these types of things more (not to totally sidebar this and cause a political discussion) as Internet regulation and pricing laws are imminent for change.
Regardless, I ended up adding to the "bug list" of many having the issue and recognized it was not the game.
Perhaps you have another provider option. You are only one person, true, but you have a voice as a customer and that is to say where you spend your money on these services. Also, your title is misleading as you are not trying to fix anything about the game but rather an ISP issue.
I hate British Telecom, they screwed the customer base for years when they had the Nationalised phone rights and they are still playing catch up.
Thats not the whole problem though and yes i have contacted my ISP but they have done nothing about it! Also its not just my ISP its loads of them mostly in the UK and EU. I put this up as a warning, im not saying dont play it, just dont be surprised if you cant log in or patch the game.
Other people have contacted ISPs aswell but we need Cryptic to be part of the solution aswell. I cant just call my ISP and say please dont throttle my P2P traffic.
These problems are happening to other people out with peak hours too so it is a problem with the game not just certain ISPs.
Surely though these things should have been overcome during testing?
as an Ex BT engineer and customer I can sympathise
now I use my works ISP and no issues at all on the sytem, you got the link to the BT thread on the CO forums?
http://upload.wikimedia.org/wikipedia/en/a/ab/Norsefire-logo.png
haha you have no idea.BT are a behemoth. They own every inch of old style telephone lines and circuitry in the UK, they let other ISP's use them for a rental price. They used to be state owned. If you call them youll get some guy in Bangalore who dosent understand your accent and the chances he will do something to help you are slim !
I had same problem with AOC. Actually everyone in Israel that use the largest ISP here were unable to play it.
People had up to 10000 ping most of times. Funcom never did nothing about it.
Although they were real nice to give me one free month, and say that they can do nothing about it.
I had to cancel AOC, without ever actually being able to play it.
Good thing i didnt buy Champions
haha you have no idea.BT are a behemoth. They own every inch of old style telephone lines and circuitry in the UK, they let other ISP's use them for a rental price. They used to be state owned. If you call them youll get some guy in Bangalore who dosent understand your accent and the chances he will do something to help you are slim !
I feel ya man just about every customer service line here for big companies like Dell or our phone companies they sound 'mostly' american but they're actually from India...its really irksome and I want beat them with a stick because they're NOT helpful at all most of the time unless you get to the next 'teir'.
It's sad, but true, that Cryptic has nothing to do with the problem. It's your ISP that is having the problem, even if it's one as large as BT. Even if Cryptic calls them, what leverage do you think they would have? They don't even pay BT like you do. I'm sorry you can't play, but there are other carriers that you can go through.
I'm with Virgin Media on a 20 mb line, have been since they brought in the service, my Patch took me about 3 minutes to DL and I was straight into the game, no rubber banding, no issues getting in at all when the server is up and I have a great time when I am in the game.
I used to be a BT subscriber years ago but I left due to the fact their service was terrible, the speeds offered where too slow, and at that time they had the 2 hr cut off in operation which for MMO gaming was not acceptable.
I'd blame your ISP rather than Cryptic, it's basically out of Cryptics control what ISP you use as there are literally hundreds of them out there.
Also asking Crptic to speak to all the ISP's around the world to ensure playability is really not going to happen now is it, the amount of effort and time needed to contact the HUGE amount of ISP's where CO is available would be astronomical, there are 60 Broadband ISP's here in the UK, thats just 1 small country and new ones crop up on a regular basis.
Leave BT and get with Virgin or 1 of the other 60 Broadband providers in the UK.
Cryptic has nothing to do with your shit-ass ISP, nor should they. Comments about how Cryptic needs to step in and do this and that are laughable. It's not Cryptic's problem. It's YOUR problem. Switch your provider to one that actually has a clue.
Actually, losing customers because they have a bad ISP is Cryptic's problem since it's money out of their pockets. I'm sure that Cryptic will get involved behind the scenes, providing tech info and such, to the problem ISP's to help resolve this issue. It's in their financial interest to do so.
Actually, losing customers because they have a bad ISP is Cryptic's problem since it's money out of their pockets. I'm sure that Cryptic will get involved behind the scenes, providing tech info and such, to the problem ISP's to help resolve this issue. It's in their financial interest to do so.
That's really not how it works.
We shall not cease from exploration and the end of all our exploring will be to arrive where we started... and know the place for the first time.
-T.S. Eliot
They did a public beta test to ascertain exactly how compatable their game would be with the world wide web.
If it isn't compatable with the UK's largest ISP, they have had plenty of time to change which ports the game runs on.
It's not up to my ISP to make their international telephoney network compatable with a little superhero game, it's up to a little superhero game to make itself compatable with international ISPs.
I had this issue some days in Beta, other days I did not.
I didn't have it near the end of beta. Given that open beta's are designed to stress test the system for this sort of thing, I had assumed it to have been fixed already.
No worries, the game is unwrapped in it's box and I wasn't planning on playing before mid-winter anyway.
They aren't allowed to fix it.
The law requires them to restrict bandwidth to software pirates.
Cryptic has to use a different game port number to Bitorrent and Kazaa.
That is all.
No phonecalls needed. No changing of ISP's for every British CO gamer.
Just one CO employee editing one number in the game code to something different.
Get a grip.
It's just shit coding mate. Plain and simple . Every other game can do it. No one has to ring up or change their ISP, let alone 3/4 of the population of the worlds second largest games buying market.
They have tested it, learnt the mistake and now all they have to do is fix it.
But it's Cryptic and they have really shite support. They are famous for it.
Change your ISP. ROFLLMAO.
How about ....no. How about I return my game for a full refund and sub WoW or buy Call of Duty. Sounds like a more obvious solution to me.
Change your ISP because CO lags. Now I've heard it all.
While we are on the subject of lag, a European server wouldn't hurt. Pinging the U.S. for an action game is douchelike. Sack Bill Roper and use the money saved to rent a nice localised server so it's a responsive game for us too.
I reckon Cryptic did the math and decided that resolving the issue wasn't worth all of the obnoxious whinging and prattling on that you would bring to their community.
Stiff upper lip mate.
Its been a good read this and certainly lots of mixed opinions!
I will not be changing my ISP just to play one game, sorry about that but its far too much hassle to go through just to play a computer game.
To the guy in israel some people there had also had this problem so it seems to be widespread all over europe.
The thread title is wrong but i became so furstrated with the game its unreal, the games server crashed again yesterday and i still couldnt get any sort of decent playtime over the weekend.
Its just not worth my spare time to jump through hoops to play a game, so my apologies for the threads innacurate title but i felt like i was trying everything to sort it, even contacting my ISP like you all suggest and Cryptic were doing nothing.
I had tech issues with their last game. They must have spent over 5 hours explaining to me why they weren't going to spend the two minutes required to fix it. I offer to do it for them...
Probably it's not even the same people doing the support on this game, but shit sticks if you know what i mean.
Blizzard on the the otherhand never even bothered to get back to me at all. They did however fix my issues within a week. I think I prefer that approach. don't get involved replying to the complaints but fix the root problems behind them.
There will always be fanboys who think that software bugs are all the end users fault. That blame them for having issues and resent their complaints.
Arse lickers aren't welcome in any communities, except those that pay to be there.
Bend on over buddy.
Blizzard never fixed any issues involving ISPs to my knowledge i know plenty of people complain about poor DSL connections in my guild, they never got fixed and ultimately they had to switch ISPs or servers (few rerolled to darrowmere).
Blizzard fixed all it's issues with ISPs in Beta. Just like All the other MMO's tend to.
That's what Beta's are for.
It would be nice if changing server was an option, but Cryptic haven't provided any alternatives. If your ping is too high to this one, there is nothing else you can do about it.
Proof? As i said plenty of people rerolled to other servers during vanilla WoW due to issues with old servers (Zuljin etc).
I think 10 miilion subs in countries across the world is the obvious proof.
If they had a game with blocked access to national ISP's they wouldn't have millions of players in those countries.
But they do.
Sorry to hear about your friends. Glad to hear they were able to resolve their issues by changing server.