1. If people weren't complaining about the queue, then there would be no queue and no restrictions on people logging in. This would mean you would have thousands of people all logged into the games starting zones. This would then cause so much lag because all the population would be in the starting zones spread across ten channels. So now we don't have people complaining about the queue, we have them complaining about lag.
2. So why not add more servers? Because there is no need to. Once people progress out of the starting zones then the world will open up and everybody will not be forced into one area. People will be in the capitals crafting, others will be out PvPing, and still other out questing and/or gathering. Its not so much the server load that is the problem, it is the server load all focused on one little area that would be if there was no queue. This may not be true, but its how I figure it and it make sense and the most obvious answer for me.
3. So why not add more channels? Not sure, maybe the servers can only support a certain number of channels? No clue on this one.
Anyway, this is not based on any facts, just how I view it from my own perspective as a player. That said, I have yet to wait in a queue. Got on fine Sunday, logged on again Monday evening without issue, and hope for the same tonight.
My question is why would you start a headstart on a Sunday afternoon? I would of liked a full, uninterrupted weekend since I work all day during the week. It was like "here, enjoy an afternoon of play and an evening of play", when it would have been nicer for everybody to have the entire weekend to play for a headstart to be fully taken advantage of.
I for one am happy to finaly see a MMO make an attempt at controlling population and balance rather or not it will work and rather or not it will back fire is yet to be seen. I woudl much rather put up with queues and have to strugle with getting the whole guild on the same server than to have miss-balanced servers, over populated servers and under populated servers.
I had to wait for 5 hours to get in on the first head start day and then 2 hours the next day. If the game is so great then it can afford to have a few more servers.
Merging servers later when people have time invested is better than putting a bad taste into the mouth of your initial player base. It may look bad, but by that point people will have left the game for other reasons - hence the merge.
I disagree completly, under populated servers makes the game useless, missblanaced servers makes the game useless, in short you have 2 options remove the quest and the full glory log in this may destabilize the server depending on the distrabution of hte player population and just how over populated it is but its an option or you can queue the players and try to throttle the tidle wave. I guess it depends on how well you expect the server could handle the full tidle wave if you will, but most likely you will want to throttle it. The worse thing I think you could do is throw out to many servers then players get the idea that the game is not doign well, the worlds are under populated and every one just quits in the same light over populated is a pain in the back side but I dont think the servers are over populated atm honistly I think its more that the server max pop is X while its max concurent users is y% of X on the first few days you can expect just about 100% will be trying ot log in just about all the time that is not normal and will balance out.
Originally posted by LynxJSA Originally posted by Oxnix I have read and fully understand why NCSoft is allowing the ques (one EU sever said it was up to 10 hours today!!??). Now the questing is, does this show they have no faith in their game? If they believed that the game would grow, or even maintain its current record numbers, then more servers would not be a waste of money. But, in the only post I have seen from NCSoft, they said the servers are what they are because they do not want, and I quote, 'Servers to become a barren waste land later'. I am sure recent AoC, LOTRO, WAR launches have played heavy on their choice. So, am I wrong about them seeming to not have faith ?
Definitely. The source of your confusion in this matter is that they are working of existing and historical trends/data and you're working off...
well, what data exactly are you basing your stance on?
Perhaps the empirical evidence indicated by the way in which they handled the release, in addition to the historical trends you mention? If you look above, I have bolded the last line, in which Oxnix indicates that NCSoft probably made their choice in large part based on the outcomes of recent AAA launches. Did you even read what Oxnix wrote before you decided to harp on him for making the correct assessment for reasons that you did not like?!
Originally posted by kamenwati FFS, the word is "queue". Q-U-E-U-E
YES THANK YOU! My inner grammar NAZI hates to see people making mistakes that are so obvious and painful to see. I am not sure what makes the difference for me, but some spelling mistakes do not bother me much at all, and some just pull at me until I cannot stand it!
"Gamers will no longer buy the argument that every MMO requires a subscription fee to offset server and bandwidth costs. It's not true you know it, and they know it." Jeff Strain, co-founder of ArenaNet, 2007
I had to wait for 5 hours to get in on the first head start day and then 2 hours the next day. If the game is so great then it can afford to have a few more servers.
Merging servers later when people have time invested is better than putting a bad taste into the mouth of your initial player base. It may look bad, but by that point people will have left the game for other reasons - hence the merge.
I'm gonna go ahead and call BS. As I stated in my previous post. The Queue may have said 3+ hours but i was on in about an hour. So the only way you had "to wait for 5 hours" is because you exited the queue and came back 5 hours later. Period. I disconnected 3 times Sunday and only had to wait in queue ONCE (for 10 min). After that I didn't have any wait for the rest of Sunday or Monday. So either you had the misfortune of picking the single most popular server (and didn't bother to try another), or you're grossly exaggerating for effect.
While I'm sure there was of course some variance in queue wait times, I doubt that you had a 5 hour wait Sunday and a 2 hour wait Monday. I'd use stronger language if I could.
Suffice it to say I believe you're statement is incorrect and a gross exaggeration.
As a paying customer (Yes, I paid for the full CE version of the game from Steam a long time ago) I really don't care what NCSoft thinks is best for their game if I have to wait in a 4 hour queue to log into the server I chose on Sunday. If paying customers can't access the servers they have already spent significant amounts of time on making and playing characters, then there's a serious problem.
I didn't know the server (Zikel) my guild chose to roll on would become so popular and the home to several zerg guilds and hordes of people who go AFK in item shops. I didn't know the servers wouldn't have rolling restarts to boot these retards, and I didn't know (though probably should have suspected) that Aion developers would sit on their asses for days trying to figure out a complex solution to a simple problem. In addition to queues for many servers, the Aion account support system went down and as I type this post, the Aion developers still can NOT post on their own forums due to a bug. Seriously, how could you be so utterly unprepared?
It's true that all MMO launches have problems. Trouble is, Aion launched almost two years ago. Comparing other MMO launches to Aion's launch in the West in disingenuous for that reason. Compare Aion today with WoW in 2006 and you have an accurate comparison.
So what are my options? Well, I can sit in a 4 hour queue, or I can change servers to a time zone that's three hours behind mine and spend lots of time recreating my characters with different names and abandon the rest of my guild mates who don't want to leave Zikel. Real great choices for me on that front. Choices I shouldn't have to make.
The solutions to the server queue problems are simple. Have restarts that boot the AFKers or get rid of the fucking player shops altogether. Then we get rid of a worthless feature and the problem they are causing.
Naturally, we'll always have the boot licking fan boys who blame the players themselves for NCSoft's serious errors, but whatever. They aren't the people waiting in 4 hour queues to play with their friends. Assholes.
I'm gonna go ahead and call BS. As I stated in my previous post. The Queue may have said 3+ hours but i was on in about an hour. So the only way you had "to wait for 5 hours" is because you exited the queue and came back 5 hours later. Period.
Try logging on to Zykel. Try it right now. You'll be in there for at least 3.5 hours. I've been waiting in a queue for three hours and still have another 45 minutes to go.
I didn't exit the queue and come back. There really are that many people trying to get on. A friend of mine had a queue time of more than five hours yesterday evening.
I have been playing this game from closed beta i have yet to attempt to log in and be stuck in a queue never once and i even logged out several times througout the evening to take care of my son. They are all east coast servers the ones that specify west are just localized time for the west for instance reset times and seige and pvp times to be localized for west coast players. In short stop bitching and find a server that you can play on if your friends are on a server that has large queues then wait.
I have been playing this game from closed beta i have yet to attempt to log in and be stuck in a queue never once and i even logged out several times througout the evening to take care of my son. They are all east coast servers the ones that specify west are just localized time for the west for instance reset times and seige and pvp times to be localized for west coast players. In short stop bitching and find a server that you can play on if your friends are on a server that has large queues then wait.
Somehow, I'll bet if you rolled in a server with all your friends that had a 4 hour queue, you would be just as unhappy and frustrated as the rest of us, particularly if, as you say, you have to take care of a child.
When you have to sit in a long queue, THEN you can tell the rest of us to "stop bitching". Until then, please enjoy Aion and try to have a little empathy for the many people who are unable to play with their friends on a game that many of us have waited years to come to the U.S.
if you can't be bothered to move (along with your few friends) to a less busier server in order to have less waiting time for yourself (and everyone else on that server since you add to their queue aswell), then you have no one to blame but yourself.
if you can't be bothered to move (along with your few friends) to a less busier server in order to have less waiting time for yourself (and everyone else on that server since you add to their queue aswell), then you have no one to blame but yourself.
Its not as easy as you make it out to be. Our guild has roughly 60 members and we haven't been able to log into to either of the two servers we chose to play on. (during US prime time).
We're we to move everyone would lose the character names they reserved (important to many folks, not me) and we also arranged for several allied guilds and even one or two enemy guilds to play on the same servers. (all old friends/enemies from MLF back on DAOC)
So can't really move like you suggest, so we're patiently, (ok, maybe not so patiently) waiting to see if things clear out here in the next week or so.
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
I did not have too many problems over the weekend with the head start and i play on Israphel which has a huge pop. Now NC is smart and is only allowing x amount of ppl on at one time for balance and lag. It would suck to see them open 50 servers to shut down 25 after a few months. Aion is huge in the east so i know NC has alot of faith in their game. Only time will tell if the West likes it or not
The problem with that thinking is that it presumes that 12 servers here in the US is the right amount. obviously it is not. if NCsoft was so concerned about server pops and having to close servers down teh road then they should have stopped selling pre-orders, digital downloads, and retail boxes when they hit a couple hundred K. Instead, what they did was willingly oversell without the ability or willingness to open the server to handle what they sold and that is flat out stealing in my opinion.
First of all, they already confirmed opening or new servers by the weekend. Second, i dont think it shows lack of faith, i think they are afraid that they scatter the population to much and then it stopd being balanced, and truth be told, this game made an excellent job in balancing factions on all servers.
First of all, they already confirmed opening or new servers by the weekend. Second, i dont think it shows lack of faith, i think they are afraid that they scatter the population to much and then it stopd being balanced, and truth be told, this game made an excellent job in balancing factions on all servers.
QFT! Asmo has a much higher population than Elyos, and I think they are doing their best to keep servers balanced for all our benefit. Much better than WAR where we saw dead or one-sided servers almost immediately.
Oh how nice, new servers 15-20% of the way through peoples included 30 days and several days after busting up groups of friends and guilds if not by server then by level due to the difficulty getting on. It is BS, they knew damn well they had too few servers and either through arrogance or stupidity just figured they would screw over folks until they got around to it. Worst MMO launch I have seen by a long shot, and not for bugs or bad game or anything like that but for simple and avoidable issues and complete lack of concern for customers.
One of my main issues is people staying ingame but going AFK, or going back the the character creation screen, not wanting to log out because of the long wait times, thus helping to cause long waits to get ingame. I'm not saying you can't go AFK, but not for hours at a time! I can't help but wonder if the Aion game developers haven't come up with a fix for this problem.
Ok so I read this thread and...here is my two cents on the situation.
I play on the Israpheal (sp?) server and Ive had to wait in queue's a bit. Never more than an hour...and while I wait I just go read a book or clean house or what not. I took off work so, right now, its not a big deal to me. Some people obviously have had rather longer wait times, and I see how that could suck.
My question is this: how would NCsoft opening up new servers alleviate your problems? There are servers with less wait times. You don't want to switch servers though because 'all your friends play on this one!' or 'you will lose your name' or other such things.
So they open up 10 new servers...and no one moves on to them because 'all their friends play on the other server!' or 'They dont want to lose their name'. So you have 10 new lightly populated servers and the old servers with 3-5 hour queues that have been reduced to 2 and a half - 4 and a half hour queue's. Hooray?
Basically, if I've understood this right, is you want everyone ELSE to move to another server so you can play with your friends.
Yeah good luck with that guys.
These three things doth a wise man fear: A storm at sea, a moonless night, and the anger of a gentle man
Oh how nice, new servers 15-20% of the way through peoples included 30 days and several days after busting up groups of friends and guilds if not by server then by level due to the difficulty getting on. It is BS, they knew damn well they had too few servers and either through arrogance or stupidity just figured they would screw over folks until they got around to it. Worst MMO launch I have seen by a long shot, and not for bugs or bad game or anything like that but for simple and avoidable issues and complete lack of concern for customers.
I think you have no idea what you are talking about. First why would a new game purposefully want to piss people off? If they knew they had too few servers then they would have fix the problem. There are too many other games that people can choose besides this one. But if you knew anything and could read then you would now that this is not the case. There are plenty of servers that have little to no wait. Awww you can't take your pre-selected toon or your friends joined a full server? Then that your problem. And if you don't think they have concern for the customers then you have not been to the website or seen any of the changes that have been made in the last 48 hours. You say what you want to say because your mad that you had to wait to get into a game. Grow up! I'm guess you get mad when you have to wait in the line at the store, or the movie theater then say they have bad customer service. People like you need to get a grip on reality and think before you type things that have no real thought. Who are you Mr. perfect? I bet if it were up to you the launch would have been perfect huh...plz
Ok so I read this thread and...here is my two cents on the situation. I play on the Israpheal (sp?) server and Ive had to wait in queue's a bit. Never more than an hour...and while I wait I just go read a book or clean house or what not. I took off work so, right now, its not a big deal to me. Some people obviously have had rather longer wait times, and I see how that could suck. My question is this: how would NCsoft opening up new servers alleviate your problems? There are servers with less wait times. You don't want to switch servers though because 'all your friends play on this one!' or 'you will lose your name' or other such things.
So they open up 10 new servers...and no one moves on to them because 'all their friends play on the other server!' or 'They dont want to lose their name'. So you have 10 new lightly populated servers and the old servers with 3-5 hour queues that have been reduced to 2 and a half - 4 and a half hour queue's. Hooray?
Basically, if I've understood this right, is you want everyone ELSE to move to another server so you can play with your friends. Yeah good luck with that guys.
Hit the nail on the head, about as politely as you probably can. Kudos.
Listen to this post guys, this is how reality works. It's not all about you.
I tried to roll on Zikel, had the same problems as many of you. Had a tough time convincing my friends &their friends to switch, but eventually we did it. We lost a couple people, but the bulk saw the reasoning behind such a switch. Now we suffer 30minute wait times, and have little-no trouble questing (as opposed to a 4-6hour wait time, and 20-50people hording every single quest item in the first 3 zones of the game.) We couldn't be happier.
I'd suggest learning to let certain things go in life, while you're still young. It'll make your remaining yearss A LOT more enjoyable.
Actually, opening new servers will not solve anything and will only lead to more problems. They have boxed themselves in a corner at this point. But let me explain my train of thought so its clear. .......
Now what I get from that is this. They can increase the server caps. So that means its is possible and that they have set the server caps at a lower number (obvious since they plan to increase them). So at what point did they decide to do this? Were the hundreds of posts and threads on Sunday and Monday not enough info. Were reports of 7+ hour queues on some serves not long enough? Did we need 10+ hour queues? So my argument is that their desire to balance server populations trumped or replaced their desire to respond to their customer's needs. In other words, the reason many were not able to partake in the head start was because of WHAT they set the server caps at. Sorry I would put customer needs and complaints before server balance. I have played many games with server imbalances like DAOC, among others. They company can find ways to fix server balance that are acceptable to the customer. Sure, they not be perfect but there are ways to fix it and there are better ways to fix than cause your customers (the ones who bothered to pre-order your game) to sit in 7+ hour queues. As I mentioned that is the first impression I have gotten from Aion and NCSoft and its not a good one. And that impression will stick with me longer than anything else.
Actually he was not saying that more servers would solve the problem. He said the exact opposite. They have enough servers atm, but players are too stubborn to use them.
As for the server caps, they are doing it to enforce population balancing. While I do not agree with how they did it (specifically the lack of warning they gave before hand), I do understand it. They will probably NOT raise the caps until launch day, to prevent players from filling up servers before others can join. This will help even out the zones a bit, which leads to generally more stable servers. It also helps ensure that the population is fairly balanced from the start. This is a difficult thing to control and, while it is frustrating to deal with, it's good that they are dealing with it from the start. Otherwise there would only be so much they could do to fix it. This way they are keeping a ~10% population difference across all servers. Once you get into PvP I'm sure you will be glad they did this.
Not even the best 6man can compete against a 3-6 raid zerg.
Oh how nice, new servers 15-20% of the way through peoples included 30 days and several days after busting up groups of friends and guilds if not by server then by level due to the difficulty getting on. It is BS, they knew damn well they had too few servers and either through arrogance or stupidity just figured they would screw over folks until they got around to it. Worst MMO launch I have seen by a long shot, and not for bugs or bad game or anything like that but for simple and avoidable issues and complete lack of concern for customers.
You are correct and I agree.
What they do not understand is that they will CREATE population imbalance by opening new servers. Guilds will leave those other servers and come to the new ones (depending on how many they open) and who knows what the balance will look like on those other serves. But honestly, by this weekend, it will not matter for a lot of people. Many people already feel lied too because their "head start" was sitting in 6+ hour queues. On top of that, the only real communication we get is after the head start which basically tells us "thanks for nothing" for pre-ordering their game.
What people are forgetting is that you never get a 2nd chance to make a first impression. Rationalize it all you want but that is the honest truth. The game may be great, there may be few bugs and issues, but the impression the game made, for many, is poor and that will not be easily forgotten.
You may say "well its the players fault for choosing a server that was highly populated and they should have chosen a lower population server". Really? That is your defense. So what was the point of releasing the server names early so guild's could pick? What was the point of creating characters early...and only two characters too? What's the point of playing a game with a group of people when everyone just says "play by yourself on some random server"? And I thought soloers were the issue with MMO's today?
Think of it this way. A new restaurant opens and its very crowded. Instead of trying to make my customers happy, I have someone else tell them just to go to the fast food joint down the street. I don't offer them any form of communication, I don't try and help them out or anything else. I just basically assume they will be happy enough to go to some other restaurant. After being treated so shabbily, do you think they will bother to return? Nope. Customer service is first and foremost.
No, the truth is NCSoft over-reacted so badly to what happened with WAR and are so concerned with server balance that they forgot the most important rule: customer service. Server issues and queues will go away but scorned customers remember their frustration for a long time. For a game that supposedly has a 3rd faction to "balance" the server out, they are very concerned with something that should be a non-issue.
Now to you my friend. I will say that NCsoft should have rethought the preselect idea. In theory its cool but as you see it leads to poeple all jumping on the same servers. There is not really a need for new servers if there are ones that are not full yet. Having too many only creates low pop servers which makes people think that the games is dead/unbalanced. ie Warhammer
Your analogy is terrible and does not relate to the issue at all. This situation is more like a resturant opening and all the customers sitting at one side the the resturant and complaining about having to wait because they have a reserved table where other poeple are sitting. All the while there are seats on the other side of the room. How does customer service fix this? And for the record the customer is not always right in most cases they are selfish and only think in the small picture. There needs to be good customers as well as good service providers. Just because a provider didn't do what you wanted doesn't call for "bad customer service".
You have no facts to base your third comment on. Server balance in key in a game with only 2 playable factions. Cause no one want to PVE in a PVP game. If NCsoft is concerned about the balance then maybe they have reason to be. You have no idea what they have in store for the game. So calling balance a non-issue is just plain dumb.
Lastly, as far as customer service goes NCsoft has been more helpful and open to suggestion than any MMO I've ever played on. Only a blind and deaf person would miss the effort they have put in to reassuring the players of the issues and addressing them accordingly. Making up stories about what you want to think or your opinions need to have a little more foundation then they do now for you to be taken seriously. Think before you make yourself look even dumber.
Comments
This is the way I view the situation:
1. If people weren't complaining about the queue, then there would be no queue and no restrictions on people logging in. This would mean you would have thousands of people all logged into the games starting zones. This would then cause so much lag because all the population would be in the starting zones spread across ten channels. So now we don't have people complaining about the queue, we have them complaining about lag.
2. So why not add more servers? Because there is no need to. Once people progress out of the starting zones then the world will open up and everybody will not be forced into one area. People will be in the capitals crafting, others will be out PvPing, and still other out questing and/or gathering. Its not so much the server load that is the problem, it is the server load all focused on one little area that would be if there was no queue. This may not be true, but its how I figure it and it make sense and the most obvious answer for me.
3. So why not add more channels? Not sure, maybe the servers can only support a certain number of channels? No clue on this one.
Anyway, this is not based on any facts, just how I view it from my own perspective as a player. That said, I have yet to wait in a queue. Got on fine Sunday, logged on again Monday evening without issue, and hope for the same tonight.
My question is why would you start a headstart on a Sunday afternoon? I would of liked a full, uninterrupted weekend since I work all day during the week. It was like "here, enjoy an afternoon of play and an evening of play", when it would have been nicer for everybody to have the entire weekend to play for a headstart to be fully taken advantage of.
I for one am happy to finaly see a MMO make an attempt at controlling population and balance rather or not it will work and rather or not it will back fire is yet to be seen. I woudl much rather put up with queues and have to strugle with getting the whole guild on the same server than to have miss-balanced servers, over populated servers and under populated servers.
In short no it does not show a lack of faith.
I disagree completly, under populated servers makes the game useless, missblanaced servers makes the game useless, in short you have 2 options remove the quest and the full glory log in this may destabilize the server depending on the distrabution of hte player population and just how over populated it is but its an option or you can queue the players and try to throttle the tidle wave. I guess it depends on how well you expect the server could handle the full tidle wave if you will, but most likely you will want to throttle it. The worse thing I think you could do is throw out to many servers then players get the idea that the game is not doign well, the worlds are under populated and every one just quits in the same light over populated is a pain in the back side but I dont think the servers are over populated atm honistly I think its more that the server max pop is X while its max concurent users is y% of X on the first few days you can expect just about 100% will be trying ot log in just about all the time that is not normal and will balance out.
Definitely. The source of your confusion in this matter is that they are working of existing and historical trends/data and you're working off...
well, what data exactly are you basing your stance on?
Perhaps the empirical evidence indicated by the way in which they handled the release, in addition to the historical trends you mention? If you look above, I have bolded the last line, in which Oxnix indicates that NCSoft probably made their choice in large part based on the outcomes of recent AAA launches. Did you even read what Oxnix wrote before you decided to harp on him for making the correct assessment for reasons that you did not like?!
YES THANK YOU! My inner grammar NAZI hates to see people making mistakes that are so obvious and painful to see. I am not sure what makes the difference for me, but some spelling mistakes do not bother me much at all, and some just pull at me until I cannot stand it!
"Gamers will no longer buy the argument that every MMO requires a subscription fee to offset server and bandwidth costs. It's not true you know it, and they know it." Jeff Strain, co-founder of ArenaNet, 2007
WTF? No subscription fee?
I'm gonna go ahead and call BS. As I stated in my previous post. The Queue may have said 3+ hours but i was on in about an hour. So the only way you had "to wait for 5 hours" is because you exited the queue and came back 5 hours later. Period. I disconnected 3 times Sunday and only had to wait in queue ONCE (for 10 min). After that I didn't have any wait for the rest of Sunday or Monday. So either you had the misfortune of picking the single most popular server (and didn't bother to try another), or you're grossly exaggerating for effect.
While I'm sure there was of course some variance in queue wait times, I doubt that you had a 5 hour wait Sunday and a 2 hour wait Monday. I'd use stronger language if I could.
Suffice it to say I believe you're statement is incorrect and a gross exaggeration.
We're all mad here. I'm mad. You're mad.
Here's the thing.
As a paying customer (Yes, I paid for the full CE version of the game from Steam a long time ago) I really don't care what NCSoft thinks is best for their game if I have to wait in a 4 hour queue to log into the server I chose on Sunday. If paying customers can't access the servers they have already spent significant amounts of time on making and playing characters, then there's a serious problem.
I didn't know the server (Zikel) my guild chose to roll on would become so popular and the home to several zerg guilds and hordes of people who go AFK in item shops. I didn't know the servers wouldn't have rolling restarts to boot these retards, and I didn't know (though probably should have suspected) that Aion developers would sit on their asses for days trying to figure out a complex solution to a simple problem. In addition to queues for many servers, the Aion account support system went down and as I type this post, the Aion developers still can NOT post on their own forums due to a bug. Seriously, how could you be so utterly unprepared?
It's true that all MMO launches have problems. Trouble is, Aion launched almost two years ago. Comparing other MMO launches to Aion's launch in the West in disingenuous for that reason. Compare Aion today with WoW in 2006 and you have an accurate comparison.
So what are my options? Well, I can sit in a 4 hour queue, or I can change servers to a time zone that's three hours behind mine and spend lots of time recreating my characters with different names and abandon the rest of my guild mates who don't want to leave Zikel. Real great choices for me on that front. Choices I shouldn't have to make.
The solutions to the server queue problems are simple. Have restarts that boot the AFKers or get rid of the fucking player shops altogether. Then we get rid of a worthless feature and the problem they are causing.
Naturally, we'll always have the boot licking fan boys who blame the players themselves for NCSoft's serious errors, but whatever. They aren't the people waiting in 4 hour queues to play with their friends. Assholes.
Try logging on to Zykel. Try it right now. You'll be in there for at least 3.5 hours. I've been waiting in a queue for three hours and still have another 45 minutes to go.
I didn't exit the queue and come back. There really are that many people trying to get on. A friend of mine had a queue time of more than five hours yesterday evening.
I have been playing this game from closed beta i have yet to attempt to log in and be stuck in a queue never once and i even logged out several times througout the evening to take care of my son. They are all east coast servers the ones that specify west are just localized time for the west for instance reset times and seige and pvp times to be localized for west coast players. In short stop bitching and find a server that you can play on if your friends are on a server that has large queues then wait.
Somehow, I'll bet if you rolled in a server with all your friends that had a 4 hour queue, you would be just as unhappy and frustrated as the rest of us, particularly if, as you say, you have to take care of a child.
When you have to sit in a long queue, THEN you can tell the rest of us to "stop bitching". Until then, please enjoy Aion and try to have a little empathy for the many people who are unable to play with their friends on a game that many of us have waited years to come to the U.S.
if you can't be bothered to move (along with your few friends) to a less busier server in order to have less waiting time for yourself (and everyone else on that server since you add to their queue aswell), then you have no one to blame but yourself.
I laugh at those that think ncsoft should open more servers
"because i paid full price for a CE" ya enjoy those new servers in 3 months when all you have is to pvp yourself: ( Warhammer)
ya i know yall dont care what ncsoft is trying to do so take your "ball" and go home so the rest of us can log in and enjoy
The following statement is false
The previous statement is true
Its not as easy as you make it out to be. Our guild has roughly 60 members and we haven't been able to log into to either of the two servers we chose to play on. (during US prime time).
We're we to move everyone would lose the character names they reserved (important to many folks, not me) and we also arranged for several allied guilds and even one or two enemy guilds to play on the same servers. (all old friends/enemies from MLF back on DAOC)
So can't really move like you suggest, so we're patiently, (ok, maybe not so patiently) waiting to see if things clear out here in the next week or so.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
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"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
The problem with that thinking is that it presumes that 12 servers here in the US is the right amount. obviously it is not. if NCsoft was so concerned about server pops and having to close servers down teh road then they should have stopped selling pre-orders, digital downloads, and retail boxes when they hit a couple hundred K. Instead, what they did was willingly oversell without the ability or willingness to open the server to handle what they sold and that is flat out stealing in my opinion.
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First of all, they already confirmed opening or new servers by the weekend. Second, i dont think it shows lack of faith, i think they are afraid that they scatter the population to much and then it stopd being balanced, and truth be told, this game made an excellent job in balancing factions on all servers.
QFT! Asmo has a much higher population than Elyos, and I think they are doing their best to keep servers balanced for all our benefit. Much better than WAR where we saw dead or one-sided servers almost immediately.
Oh how nice, new servers 15-20% of the way through peoples included 30 days and several days after busting up groups of friends and guilds if not by server then by level due to the difficulty getting on. It is BS, they knew damn well they had too few servers and either through arrogance or stupidity just figured they would screw over folks until they got around to it. Worst MMO launch I have seen by a long shot, and not for bugs or bad game or anything like that but for simple and avoidable issues and complete lack of concern for customers.
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One of my main issues is people staying ingame but going AFK, or going back the the character creation screen, not wanting to log out because of the long wait times, thus helping to cause long waits to get ingame. I'm not saying you can't go AFK, but not for hours at a time! I can't help but wonder if the Aion game developers haven't come up with a fix for this problem.
Ok so I read this thread and...here is my two cents on the situation.
I play on the Israpheal (sp?) server and Ive had to wait in queue's a bit. Never more than an hour...and while I wait I just go read a book or clean house or what not. I took off work so, right now, its not a big deal to me. Some people obviously have had rather longer wait times, and I see how that could suck.
My question is this: how would NCsoft opening up new servers alleviate your problems? There are servers with less wait times. You don't want to switch servers though because 'all your friends play on this one!' or 'you will lose your name' or other such things.
So they open up 10 new servers...and no one moves on to them because 'all their friends play on the other server!' or 'They dont want to lose their name'. So you have 10 new lightly populated servers and the old servers with 3-5 hour queues that have been reduced to 2 and a half - 4 and a half hour queue's. Hooray?
Basically, if I've understood this right, is you want everyone ELSE to move to another server so you can play with your friends.
Yeah good luck with that guys.
These three things doth a wise man fear: A storm at sea, a moonless night, and the anger of a gentle man
I think you have no idea what you are talking about. First why would a new game purposefully want to piss people off? If they knew they had too few servers then they would have fix the problem. There are too many other games that people can choose besides this one. But if you knew anything and could read then you would now that this is not the case. There are plenty of servers that have little to no wait. Awww you can't take your pre-selected toon or your friends joined a full server? Then that your problem. And if you don't think they have concern for the customers then you have not been to the website or seen any of the changes that have been made in the last 48 hours. You say what you want to say because your mad that you had to wait to get into a game. Grow up! I'm guess you get mad when you have to wait in the line at the store, or the movie theater then say they have bad customer service. People like you need to get a grip on reality and think before you type things that have no real thought. Who are you Mr. perfect? I bet if it were up to you the launch would have been perfect huh...plz
Hit the nail on the head, about as politely as you probably can. Kudos.
Listen to this post guys, this is how reality works. It's not all about you.
I tried to roll on Zikel, had the same problems as many of you. Had a tough time convincing my friends &their friends to switch, but eventually we did it. We lost a couple people, but the bulk saw the reasoning behind such a switch. Now we suffer 30minute wait times, and have little-no trouble questing (as opposed to a 4-6hour wait time, and 20-50people hording every single quest item in the first 3 zones of the game.) We couldn't be happier.
I'd suggest learning to let certain things go in life, while you're still young. It'll make your remaining yearss A LOT more enjoyable.
Actually he was not saying that more servers would solve the problem. He said the exact opposite. They have enough servers atm, but players are too stubborn to use them.
As for the server caps, they are doing it to enforce population balancing. While I do not agree with how they did it (specifically the lack of warning they gave before hand), I do understand it. They will probably NOT raise the caps until launch day, to prevent players from filling up servers before others can join. This will help even out the zones a bit, which leads to generally more stable servers. It also helps ensure that the population is fairly balanced from the start. This is a difficult thing to control and, while it is frustrating to deal with, it's good that they are dealing with it from the start. Otherwise there would only be so much they could do to fix it. This way they are keeping a ~10% population difference across all servers. Once you get into PvP I'm sure you will be glad they did this.
Not even the best 6man can compete against a 3-6 raid zerg.
You are correct and I agree.
What they do not understand is that they will CREATE population imbalance by opening new servers. Guilds will leave those other servers and come to the new ones (depending on how many they open) and who knows what the balance will look like on those other serves. But honestly, by this weekend, it will not matter for a lot of people. Many people already feel lied too because their "head start" was sitting in 6+ hour queues. On top of that, the only real communication we get is after the head start which basically tells us "thanks for nothing" for pre-ordering their game.
What people are forgetting is that you never get a 2nd chance to make a first impression. Rationalize it all you want but that is the honest truth. The game may be great, there may be few bugs and issues, but the impression the game made, for many, is poor and that will not be easily forgotten.
You may say "well its the players fault for choosing a server that was highly populated and they should have chosen a lower population server". Really? That is your defense. So what was the point of releasing the server names early so guild's could pick? What was the point of creating characters early...and only two characters too? What's the point of playing a game with a group of people when everyone just says "play by yourself on some random server"? And I thought soloers were the issue with MMO's today?
Think of it this way. A new restaurant opens and its very crowded. Instead of trying to make my customers happy, I have someone else tell them just to go to the fast food joint down the street. I don't offer them any form of communication, I don't try and help them out or anything else. I just basically assume they will be happy enough to go to some other restaurant. After being treated so shabbily, do you think they will bother to return? Nope. Customer service is first and foremost.
No, the truth is NCSoft over-reacted so badly to what happened with WAR and are so concerned with server balance that they forgot the most important rule: customer service. Server issues and queues will go away but scorned customers remember their frustration for a long time. For a game that supposedly has a 3rd faction to "balance" the server out, they are very concerned with something that should be a non-issue.
Now to you my friend. I will say that NCsoft should have rethought the preselect idea. In theory its cool but as you see it leads to poeple all jumping on the same servers. There is not really a need for new servers if there are ones that are not full yet. Having too many only creates low pop servers which makes people think that the games is dead/unbalanced. ie Warhammer
Your analogy is terrible and does not relate to the issue at all. This situation is more like a resturant opening and all the customers sitting at one side the the resturant and complaining about having to wait because they have a reserved table where other poeple are sitting. All the while there are seats on the other side of the room. How does customer service fix this? And for the record the customer is not always right in most cases they are selfish and only think in the small picture. There needs to be good customers as well as good service providers. Just because a provider didn't do what you wanted doesn't call for "bad customer service".
You have no facts to base your third comment on. Server balance in key in a game with only 2 playable factions. Cause no one want to PVE in a PVP game. If NCsoft is concerned about the balance then maybe they have reason to be. You have no idea what they have in store for the game. So calling balance a non-issue is just plain dumb.
Lastly, as far as customer service goes NCsoft has been more helpful and open to suggestion than any MMO I've ever played on. Only a blind and deaf person would miss the effort they have put in to reassuring the players of the issues and addressing them accordingly. Making up stories about what you want to think or your opinions need to have a little more foundation then they do now for you to be taken seriously. Think before you make yourself look even dumber.