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What Ever Happened to Customer Service??

RazzarRazzar Member Posts: 6
in The Pub at MMORPG.COM

 

I have played and am still playing several mmorgs ... aside from the game there is an important part to the game = Customer Service.

In every game EQ1, EQ2, SWG, WOW, DAOC, AC, AO, etc, etc, etc, ... the Customer Service is not there.

If you have a problem - in almost every case - the standard answer is " ... that is not something we can help you with ... "

I am sorry - but a reply from a call for help is NOT Customer Service. These games are great - but could be sooo much better where their CS would just HELP the players vs " sorry we cannot help you in this matter ..." - again ... the reply is NOT Customer Service.

Even after calling the main office for technical support - the reply is almost always " we have in game GM's to help you ... please make contact with him and he can help you " ... NOT!!

OK - So What ever happened to Good Customer Service??

 

 

Comments

  • SabrethSabreth Member Posts: 9
    Well.. I know that Eq's went out the door with varent (SP?)

    And Daoc's when they came out with SI

  • DestroyeronDestroyeron Member Posts: 79

    I feel that some people take advantage of Customer Service. I rarely use Customer Support, but when I do I almost anlways get a response, except in Planetside, which the Customer Service is absolute shi,t but thats SOE as usual, however I find that the GM's in WoW are pretty useful (just this morning I got stuck in a location, and I found myself moved when I logged back on after playing on a diff character.).

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=

    Terran: Welcome to Hell

  • AvituAvitu Member Posts: 140

    Customer what?

    Did that ever exist??::::12::

    ------------------------------------------
    Basil Fawlty: [to telephone operator] I've been trying to get through to the speaking clock... Well, it's engaged... Well, it's been engaged for ten minutes. How is this possible? My wife isn't talking to it.

  • FaithRavenFaithRaven Member Posts: 169


    Originally posted by Destroyeron

    I feel that some people take advantage of Customer Service. I rarely use Customer Support, but when I do I almost anlways get a response, except in Planetside, which the Customer Service is absolute shi,t but thats SOE as usual, however I find that the GM's in WoW are pretty useful (just this morning I got stuck in a location, and I found myself moved when I logged back on after playing on a diff character.).
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=
    Terran: Welcome to Hell

    Yes lol. Blizzard should advertise mainly customer support instead of other features. Maybe other game have better graphics and nicer quests but this customer support will make me stick to WoW.

    Killer: 80%
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  • digitydarkmandigitydarkman Member Posts: 2,194

    Well ive never had a problem with AO Customer Service

    image

  • AvituAvitu Member Posts: 140
    despite my cynical (sp.?) answer, I must say I never had any troubles with the Mythic customer support either.

    ------------------------------------------
    Basil Fawlty: [to telephone operator] I've been trying to get through to the speaking clock... Well, it's engaged... Well, it's been engaged for ten minutes. How is this possible? My wife isn't talking to it.

  • Iceman12321Iceman12321 Member Posts: 992

    I always had trouble contacting with Sony customer service, but they would, sooner or later, be able to fix my problem, it would just take abit of time for both of us to actually figure out what the actual problem was. The game was much better, in my opinion, when Varant was still involved, but either way, I didnt have too much trouble with them. patience is a virtue

  • SerienSerien Member CommonPosts: 8,460

    I bite myself for saying this

    but the game with the best customer service I've ever played....was lineage 2.

    image

    image
    http://www.facebook.com/murtb

  • mister_GuSmister_GuS Member Posts: 811

    it died when we where born

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    image

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  • dsorrentdsorrent Member CommonPosts: 1,627

    Well, what would be worse, no reply from customer service or if they outsource it to some country which doesn't speak english and just has a script of questions to ask and listings of things for you to try with no rhyme or reason to it.

    Customer: "My MMORPG is crashing."

    Service: "Ok, first I want you to turn off your printer."

    Customer: "Huh? I don't have a printer."

    Service: "Oh, well maybe that's your problem?"

    Customer: "WTF are you talking about??  Why do I need a printer??"

    Service: "Says here on my documentation you need to turn off your printer and then reboot...."

     

    Yea, hmm.. I think I might take the "no reply".  :)


    Fact: In the United States, 4% of all children are born with a heart defect.
    Fact: Only 1% of those has Ebstein's Anomaly.
    Fact: My daughter is in that 1%.
  • tricontricon Member Posts: 141


    Originally posted by dsorrent

    Well, what would be worse, no reply from customer service or if they outsource it to some country which doesn't speak english and just has a script of questions to ask and listings of things for you to try with no rhyme or reason to it.
    Customer: "My MMORPG is crashing."
    Service: "Ok, first I want you to turn off your printer."
    Customer: "Huh? I don't have a printer."
    Service: "Oh, well maybe that's your problem?"
    Customer: "WTF are you talking about??  Why do I need a printer??"
    Service: "Says here on my documentation you need to turn off your printer and then reboot...."
     
    Yea, hmm.. I think I might take the "no reply".  :)

    Haha, funny customer service!!!image

    Which game CS is that!!!

    Must of the time I dun even get a reply from the Customer Service!!!image


     

    The Best thing about the future is that it comes only one day at a time.

    The Best thing about the future is that it comes only one day at a time.

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