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Mortal Online Boxes are shipping!!

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  • HerculesSASHerculesSAS Member Posts: 1,272
    Originally posted by LiquidWolf

    Originally posted by HerculesSAS

    Originally posted by Slapshot1188

    Originally posted by HerculesSAS

    Originally posted by AmazingAvery


    Western Canada is pretty far away hope arrives soon. Would be nice if we could track the shipment.

     

    They haven't shipped anything yet. They are "about to ship" (from IRC).

     

    Then again, they've been about to ship for 4 months now.



     

    Well either they are lying on IRC or they are lying in their announcements as their Community managers quite explicitly said they already started shipping.

    "It seems there is still some confusion as to whether we started shipping or not.

    We did."

     

     

    [09:16] <[PF]Branwulf> When's it shipping Henrik?

    [09:17] <+HenrikNystrom> the boxes are about to ship as we speak I believe, I gotta confirm that and put it on the website for everyone

    Thanks HerculesSAS!

    Where would we be without you keeping tabs on MO for us.

    Did you get an LE?

     

    Nope, just a regular boxed copy. :)

  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,725
    Originally posted by HerculesSAS

    Originally posted by Slapshot1188




     
    Well either they are lying on IRC or they are lying in their announcements as their Community managers quite explicitly said they already started shipping.
    "It seems there is still some confusion as to whether we started shipping or not.
    We did."
     

     

    [09:16] <[PF]Branwulf> When's it shipping Henrik?

    [09:17] <+HenrikNystrom> the boxes are about to ship as we speak I believe, I gotta confirm that and put it on the website for everyone



     

    Wow.. if that is true how do they explain their Community Manager telling people that they started shipping days ago?

    Looks like the left hand and right hand are not working together.

     

    All time classic  MY NEW FAVORITE POST!  (Keep laying those bricks)

    "I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

    Proudly wearing the Harbinger badge since Dec 23, 2017. 

    Coined the phrase "Role-Playing a Development Team" January 2018

    "Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018

  • HerculesSASHerculesSAS Member Posts: 1,272
    Originally posted by Slapshot1188

    Originally posted by HerculesSAS

    Originally posted by Slapshot1188




     
    Well either they are lying on IRC or they are lying in their announcements as their Community managers quite explicitly said they already started shipping.
    "It seems there is still some confusion as to whether we started shipping or not.
    We did."
     

     

    [09:16] <[PF]Branwulf> When's it shipping Henrik?

    [09:17] <+HenrikNystrom> the boxes are about to ship as we speak I believe, I gotta confirm that and put it on the website for everyone



     

    Wow.. if that is true how do they explain their Community Manager telling people that they started shipping days ago?

    Looks like the left hand and right hand are not working together.

     

     

    For the CEO of a company that only has a handful of employees to not know when his only product is shipping is entertaining and sad, to say the least.

  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,725

    A guildmate of mine claims he got a response from SV Support Email a few days ago telling him that the boxes already shipped over the Christmas Week.   I've asked him to post it so I can copy it here.  I have trouble believing that he even got a response as my support  requests have never even been acknowledged. 

    All time classic  MY NEW FAVORITE POST!  (Keep laying those bricks)

    "I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

    Proudly wearing the Harbinger badge since Dec 23, 2017. 

    Coined the phrase "Role-Playing a Development Team" January 2018

    "Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018

  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,725

    Looks like 3 different people at Star vault have given 3 different answers about shipping their only product.

    Here goes:

     

    SV: Mortal Online order from July

    Mon, January 4, 2010 XX;XX;XXPMFrom: Star Vault Support <support@starvault.se>View Contact

    To:XXXXXXXXX>



    --------------------------------------------------------------------------------

    Hello,

     

    Regarding to our news the 16th of December you can read this:

     

    “Loot bags and boxes

    We will start sending out the Boxed Edition directly after Christmas.

    This is not something that we could anticipate, since there are other parties involved in the production of both the boxes and the Limited Editions.

    Unfortunately we ran into a problem with the artbook for the Limited Edition, which means that we will be sending those out around the end of January.

    Customers who bought the Limited Edition will be compensated with one week additional free gametime.”

     

     

    So the boxes has been started to ship between Christmas and the new year, since it is many orders they will ship them all as soon as they can. This means your order is already on the way, or it will be very soon.

     

    You are have also been able to download the client from the start since the boxes would be shipped later on. So the product (client) has been available since the shop opened, and the box is on the way.

     

    Thank you!

     

    Sincerely

    Star Vault Support

    --------------------------------------------------------------------------------------

    All time classic  MY NEW FAVORITE POST!  (Keep laying those bricks)

    "I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

    Proudly wearing the Harbinger badge since Dec 23, 2017. 

    Coined the phrase "Role-Playing a Development Team" January 2018

    "Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018

  • downtoearthdowntoearth Member Posts: 3,558
    Originally posted by Slapshot1188


    Looks like 3 different people at Star vault have given 3 different answers about shipping their only product.
    Here goes:
     
    SV: Mortal Online order from July

    Mon, January 4, 2010 XX;XX;XXPMFrom: Star Vault Support <support@starvault.se>View Contact

    To:XXXXXXXXX>


    --------------------------------------------------------------------------------
    Hello,
     
    Regarding to our news the 16th of December you can read this:
     
    “Loot bags and boxes

    We will start sending out the Boxed Edition directly after Christmas.

    This is not something that we could anticipate, since there are other parties involved in the production of both the boxes and the Limited Editions.

    Unfortunately we ran into a problem with the artbook for the Limited Edition, which means that we will be sending those out around the end of January.

    Customers who bought the Limited Edition will be compensated with one week additional free gametime.”
     
     
    So the boxes has been started to ship between Christmas and the new year, since it is many orders they will ship them all as soon as they can. This means your order is already on the way, or it will be very soon.
     
    You are have also been able to download the client from the start since the boxes would be shipped later on. So the product (client) has been available since the shop opened, and the box is on the way.
     
    Thank you!
     
    Sincerely
    Star Vault Support
    --------------------------------------------------------------------------------------



     

    seems like thats pretty much the same thing goes it wasnt copy and pasted. fail more please. ps irc isnt official. plus henrik isnt in charge of the shipping or else he would know if they shippied or not

  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,725

    If the boxes were mailed out the 28th, 29th, 30th.. as the Support Email says they did.  Someone should have gotten one by now (almost 2 weeks later)...

     

    Anyone get a box yet?

     

    All time classic  MY NEW FAVORITE POST!  (Keep laying those bricks)

    "I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

    Proudly wearing the Harbinger badge since Dec 23, 2017. 

    Coined the phrase "Role-Playing a Development Team" January 2018

    "Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018

  • phrankphrank Member Posts: 238
    Originally posted by Slapshot1188


    If the boxes were mailed out the 28th, 29th, 30th.. as the Support Email says they did.  Someone should have gotten one by now (almost 2 weeks later)...
     
    Anyone get a box yet?
     



     

    Maybe we can get some more fake tracking numbers like they gave PayPal back in Sept when people started questioning the lack of product as contracted. PayPal blackballed them immediately and I am sure that they are on a warning list with most CC clearing houses by now.

    Shades of Av and Farceland all over again.

  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,725

    So... any boxes show up yet?

     

    All time classic  MY NEW FAVORITE POST!  (Keep laying those bricks)

    "I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

    Proudly wearing the Harbinger badge since Dec 23, 2017. 

    Coined the phrase "Role-Playing a Development Team" January 2018

    "Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018

  • tehikktehikk Member Posts: 497

    I normally consider most games that people consider as unfit for launch, as fit for launch. But this is one of the few I must agree on, while I myself have never played it, I've seen videos and read from players.

    From what I gather, it isn't ready and it still needs work.

    "The question that sometimes drives me hazy: Am I, or the others crazy?" - Albert Einstein

  • HerculesSASHerculesSAS Member Posts: 1,272

    Here's how you find out how truthful SV was.

     

    Look at the shipping date when you receive your package. Please let us know the earliest ship date.

     

    My guess is that nothing has shipped yet. It only takes a few days via DHL to get a box from the EU to the US, maybe a week or so at most.

     

    Money on it now though -- boxes aren't coming till February or later.

  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,725

    That Email from SV Support CLEARLY says that boxes started shipping between Christmas and New Years.  It's now going into January 13th.  I find it hard to believe that no one got their boxes if they really started shipping them at the time stated in the Email.

     

    Anyone get their box yet?

     

    All time classic  MY NEW FAVORITE POST!  (Keep laying those bricks)

    "I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

    Proudly wearing the Harbinger badge since Dec 23, 2017. 

    Coined the phrase "Role-Playing a Development Team" January 2018

    "Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018

  • phrankphrank Member Posts: 238
    Originally posted by Slapshot1188


    That Email from SV Support CLEARLY says that boxes started shipping between Christmas and New Years.  It's now going into January 13th.  I find it hard to believe that no one got their boxes if they really started shipping them at the time stated in the Email.
     
    Anyone get their box yet?
     



     

    East Coast US here, 4-6 days DHL, UPS, FedEx from  Europe to here depending on how an item was shipped.

    Nothing yet but several things I ordered from Hong Kong and mainland China between Jan 4 and 7  have already arrived by normal China surface mail.

    EDIT: Just got an item a few minutes ago from England that I ordered on the 7th of Jan. I am sure that Sweden would be about the same time frame as England to here.

  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,725
    Originally posted by LiquidWolf


    rabble-rabble-rabble-rabble!
    So any comments on the recent patch, current performance, or upcoming release date?
    Or... are you just concerned about whether the box was shipped on the right date?
    Cause... if it will boost your cause, we can talk about how many times the game was pushed back... or even take that a step further and talk about how many games in the history of MMOs were pushed back.
    Heck, if the game was pushed back that means the boxes were pushed back on those games too... and we can't stand for that!
    rabble-rabble-rabble-rabble!
    -----------------
    They say sarcasm is the lowest form of wit, but just in case it is still too difficult for you to understand:
    I feel you are grasping at straws and trying to find anything to keep your fire burning. Just give it some time and i'm sure Star Vault will give you something else to gripe about... I expect better than complaints about boxes.
    At worst, you'll just have to move on to another game.



     

    My friend.  It is a matter of honesty and ethical behavior.  If a company tells you they DID something (not going to.. but in fact DID do something) but they didn't,  it's called lying.   Perhaps to some that makes no difference, but to me it makes all the difference in the world.  They sent an EMAIL saying the game already started shipping between Christmas and NY.  As in.. they are in the mail already (not all.. but some).  They didn;t say "should be shipping" they said "So the boxes has been started to ship between Christmas and the new year, since it is many orders they will ship them all as soon as they can. This means your order is already on the way, or it will be very soon."  They only have 15-20 employees.  I'm pretty sure they would all know if they shipped their only product... if the suport guy didn;t know.. he should have found out.   Even after the fact if they realize they said a "mistruth" they could have posted an update and Emailed same to their Customers.  

    As it's now going on Jan 14th (14-18 days) and not a single person has received a box.. it strongly suggests that the person responding to the Support Email lied.   Then on Jan 6th they AGAIN said they started shipping boxes.. but even that date is now 8 days old... and no boxes anywhere in the world.  

    In general I don't complain about the game as it's not released and I only spent maybe 10 minutes in the world.  It is the behavior of the company that I complain about. 

    So I ask again... has anyone received one of the boxes which were said to have been send out Dec 28-31st?

     

    All time classic  MY NEW FAVORITE POST!  (Keep laying those bricks)

    "I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

    Proudly wearing the Harbinger badge since Dec 23, 2017. 

    Coined the phrase "Role-Playing a Development Team" January 2018

    "Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018

  • LiquidWolfLiquidWolf Member CommonPosts: 516

    Based on:

    This:

    http://www.mortalonline.com/forums/25565-update-boxed-versions-shipping.html

    This:

    http://www.mortalonline.com/forums/29774-quick-update-boxes.html

    and the posted emails/testimonies here in the forums...

    The boxes are all scheduled to be shipped soon, or are currently going through the shipping process. But... There was no announcement on the website, forums, or anything mentioned in a newsletter that says "These items have shipped on this date"

    As far as each of the posts/statements go... there seems to be a clause in every single one that says soon

  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,725
    Originally posted by LiquidWolf


    Based on:
    This:

    http://www.mortalonline.com/forums/25565-update-boxed-versions-shipping.html
    This:

    http://www.mortalonline.com/forums/29774-quick-update-boxes.html
    and the posted emails/testimonies here in the forums...
    The boxes are all scheduled to be shipped soon, or are currently going through the shipping process. But... There was no announcement on the website, or anything mentioned in a newsletter.
    As far as each of the posts/statements go... there seems to be a clause in every single one that says soon



     

    How can one possibly read this statement:

    "It seems there is still some confusion as to whether we started shipping or not.

    We did."

    As "soon"?

    ---

    How can one possibly read this statement:

    "So the boxes has been started to ship between Christmas and the new year, since it is many orders they will ship them all as soon as they can. This means your order is already on the way, or it will be very soon."

    As "soon"?

    You say there was "no announcement on the website", but the very first post in this thread copies that very announcement from the Community Manager...as a matter of fact you even link to it in your message...

    No.. they both CLEARLY state that boxes were shipped.  Perhaps not all of the boxes.. but it clearly says they started to ship between Christmas and NY.  If that's the truth then I would think that someone.. somewhere would have received a box by now (Jan 14th).  I'm not asking if  EVERYONE received their boxes. That's why I am asking.. Has ANYONE received the box yet?

     It's certainly your right to believe everything the company says.  I don't begrudge you that right.  I simply think the company has a pattern of deceptive business practices and these statements are just the latest in a long line of doubtful/misleading information provided by the company.   Will people get their boxes?  Probably... but I doubt any were really mailed out between Christmas and NY as they claim.

     

    All time classic  MY NEW FAVORITE POST!  (Keep laying those bricks)

    "I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

    Proudly wearing the Harbinger badge since Dec 23, 2017. 

    Coined the phrase "Role-Playing a Development Team" January 2018

    "Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018

  • LiquidWolfLiquidWolf Member CommonPosts: 516

    It's like butting heads over the whether the sky is blue and the grass is green.

    You see the parts you highlighted in blue, I see this part:

    "This means your order is already on the way, or it will be very soon."

    "It seems there is still some confusion as to whether we started shipping or not."

    So... you sit on one side of the fence and see it one way, I sit on the other side and see it the other way.

    Want to continue to try to convince each other one of us is right?

  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,725

    Every statement says that some started shiping already.. perhaps not yours... but they started shipping.  That's what each message (the one from the Community Manager and the one from Support say).  Are you telling me that you read Maerlyn's (the CM) statement to say anything other than boxes have already started shipping?

    If you are reading his statement which says "It seems there is still some confusion as to whether we started shipping or not. We did." in some manner that says they didn't start shipping.. you are right we have nothing further to discuss.

     

    If you are reading it as saying not ALL boxes shipped yet.. well then we actually agree. 

    I am simply saying.. that if they did in fact START shipping between Christmas and NY (as they clearly said in the Email) that someone, somewhere should have received their box by today.  No one has received one that I have heard of.

     

     

    All time classic  MY NEW FAVORITE POST!  (Keep laying those bricks)

    "I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

    Proudly wearing the Harbinger badge since Dec 23, 2017. 

    Coined the phrase "Role-Playing a Development Team" January 2018

    "Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018

  • phrankphrank Member Posts: 238
    Originally posted by Slapshot1188


    Every statement says that some started shiping already.. perhaps not yours... but they started shipping.  That's what each message (the one from the Community Manager and the one from Support say).  Are you telling me that you read Maerlyn's (the CM) statement to say anything other than boxes have already started shipping?
    If you are reading his statement which says "It seems there is still some confusion as to whether we started shipping or not. We did." in some manner that says they didn't start shipping.. you are right we have nothing further to discuss.

     
    If you are reading it as saying not ALL boxes shipped yet.. well then we actually agree. 
    I am simply saying.. that if they did in fact START shipping between Christmas and NY (as they clearly said in the Email) that someone, somewhere should have received their box by today.  No one has received one that I have heard of.
     
     



     

    You can't receive what doesn't exist.......

  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,725

    OK.. it's now the end of Friday 1/15... anyone get a box yet?  Anyone?

    At what point do we assume that they did NOT send any out between 12/28 and 12/31 as they said they had in the Support Email?

     

    All time classic  MY NEW FAVORITE POST!  (Keep laying those bricks)

    "I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

    Proudly wearing the Harbinger badge since Dec 23, 2017. 

    Coined the phrase "Role-Playing a Development Team" January 2018

    "Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018

  • phrankphrank Member Posts: 238
    Originally posted by Slapshot1188


    OK.. it's now the end of Friday 1/15... anyone get a box yet?  Anyone?
    At what point do we assume that they did NOT send any out between 12/28 and 12/31 as they said they had in the Support Email?
     



     

    I assumed it as soon as I read it. They lied to PayPal back in Sept. what makes anyone think that they would do anything differently now?

    "A leopard doesn't change his spots" to quote an old saying.

  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,725

    For the record.. I went to the Sweedish Post website and researched delivery times to the US from Malmo.  This is what they said:

    Post Parcel - International 5-6 work days

    Parcel Post is their cheapest option... other options cost more but can be delivered in 3 days.

    Feel free to check for yourselves:   http://www.posten.se/logistik/foretag/leverera/tjanster/gb/sok_leveranstid.jspv

    At this point I do not believe that they shipped anything between Christmas and NY.  I also don't believe that they shipped anything on 1/6  which is the date their community manager confirmed that they already started shipping.

     

    All time classic  MY NEW FAVORITE POST!  (Keep laying those bricks)

    "I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

    Proudly wearing the Harbinger badge since Dec 23, 2017. 

    Coined the phrase "Role-Playing a Development Team" January 2018

    "Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018

  • Zaxx99Zaxx99 Member Posts: 1,761

    Yes, it is pretty obvious that they have told blatant LIES to their own community about the status of these mailed boxes. This is not a good sign or help the hope that this game will be a success.

    If/when a game company is honest and up front with their customers who have been supporting them, then these obvious blatant LIES are very disturbing in my opinion.

    This whole facet of what they are doing gives me chills as I suddenly recall the days when Age of Mourning discs where being stamped with a $20 device on black CDRs.

    It will be quite interesting what happens with all this game box and loot bag stuff in the coming weeks as most of their player base gets angrier and more hostile as nothing but lies and excuses are given in return.

    Look, I respect Star Vault for trying to make a good "Ultima Online 2" type of game so many die hard mmo fans have been cravings so long. But things like this cause me to lose a lot of respect for them and actually lose some level of "hope" that this game might someday turn out to be some kind of success.

    Some of the fans for this game have been faithfully following this game for YEARS. Is it too much to ask that they (Star Vault) at least be honest and upfront with those very fans who have been sooo supportive until the recent turn of events?

    There is NO WAY they were honest about mailing those boxes out before Jan 1, or on Jan 6th either. We would have had some people claiming they got their stuff by now.

    Deception and backstabbing are elements I would like to see available from players in the game, but certainly not good when they are coming from the game devs towards their own supportive player base and fans. Eeeek.


    - Zaxx

    image

  • zereelistzereelist Member Posts: 373

     I know it doesn't excuse the dishonesty from SV, but doesn't the game need to finished and on a disc before shipping it out?  

     

  • Zorvan01Zorvan01 Member CommonPosts: 390
    Originally posted by phrank

    Originally posted by Slapshot1188


    OK.. it's now the end of Friday 1/15... anyone get a box yet?  Anyone?
    At what point do we assume that they did NOT send any out between 12/28 and 12/31 as they said they had in the Support Email?
     



     

    I assumed it as soon as I read it. They lied to PayPal back in Sept. what makes anyone think that they would do anything differently now?

    "A leopard doesn't change his spots" to quote an old saying.



     

    And anyone who didn't demand their money back right then and there is an idiot.

    image
    image]image

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