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BBB gives Cryptic Studios a F
hauj0bb
Member Posts: 153
I found this interesting after reading the thread about false advertisement.
http://sanjose.bbb.org/Business-Report/Cryptic-Studios-221613
Comments
Company Rating F
Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.
They ought to put that on all there boxes like they do warnings with cigarettes.
Does this surprise you? I don't think I've ever heard a positive thing about Cryptic's Customer Service/Appreciation.
Its always negative, granted these may be crybaby players, but nevertheless. Some places make great games, just have horrible PR.
Franker
Especially this part "...they have failed to respond to complaints, their advertising is grossly misleading..."
Is that site even a real bbb site? Every business name I type in comes up with a D or a F. Also some business names that should come up doesn't come up at all.
edit- I guess the site is real after checking it out better.
I'm sorry to say that this rating is very well deserved. My experiences with Cryptic (both from a customer support and game-quality point of view) have been overwhelmingly negative.
I'm very sad about this because certain of their games have a lot of potential (STO not least of all) but all that potential is lost due to the low quality, rushed releases and the fact they're actually more of a multiplayer game with forced co-op mode then an actual MMO.
I really wanted to like some of their games (been waiting for STO since it was announced for example) but when you actually get down to playing them they really don't hold what they promised.
Especially the part about misleading advertisements is (sadly) very true.
It is because there are 35 from a total of 44 responses that have not been replied to.
Calm down, this has been brought up before, saw the same ratings with any major new game release over the past 2 yrs a month or two after launch.
That is hardly a massive amount of people is it.
Is that site even a real bbb site? Every business name I type in comes up with a D or a F. Also some business names that should come up doesn't come up at all.
edit- I guess the site is real after checking it out better.
The BBB doesn't have a huge single unified website. This is the BBB for the part of California that Cryptic is based in. If you want to look up Microsoft you'll have to find the BBB that deals with Redmond, Washington, if you want the BBB scores for Bioware you'd need the Northern Alberta BBB.
Pretty much every company on the BBB site has a negative rating as the only people who go there and rate said companies are those that have a problem with them. Blizzard had had, or at least did an F rating for a long time and Turbine was also down in the D's or F's last year.
Im not standing up for Cryptic, I think they are a horrid company, but I wouldnt take the BBB as a hint to really anything.
My Guild Wars 2 Vids
Very good point. Who the heck asks to someone's manager just to tell them that the employee is doing well?
the bbb is the place for this kinda stuff and it holds more clout then most ppl think companies dont like to do business with companies that have bad ratings its established for complaints its exactly what you would use to judge a company
if a company gets a f then it looks very badly on them
and i might add that if noone takes the bbb seriously then it loses its value and thats why its there is to alert others that the companies that have low grades ppl should be cautious to them
BBB was generous
I care about your gaming 'problems' and teenage anxieties, just not today.
I do. But I'm kind of weird that way.
I would have to disagree with this, on a lark, I checked out the company I work for & it has an A+ BBB rating - I was actually shocked. I work for a tour & travel company (group tours) & we definitely get complaints on just about every tour that runs - it is the nature of the business, you cannot please everyone.
We do however respond to the complaints - Cryptic, not so much.
CoH: Mr E-Man, Energy Arc, IG-2112MD, Slayer Faith, Master TimeLord Mr E-Being
CoV: Mr E-Villain, Dark Willow, Cold Satisfaction, Mr E-Mech, Mr E-Lectric
Freedom Server
The BBB is a good way to learn about the company in terms on how they handle customer service and policies, but does it hold ground? No, it does'nt. I agree with the rating, but thats what it is , a rating, just afew people complained to the BBB about Cryptic and the company gave it a F.
The BBB is a Canadian based Organization that has no power over the goverment at all, nor does it have rights to change anything, all they do is report findings from other people. Personaly, the BBB is kind of a biased review of companies in general, but yet does hold some truths, so to go on their findings is completely opinionated.
one example of a company not equally in the limelight as Cryptic is atm: NCSOFT
www.lineagetimes.com/news/lineage-news.html
BBB is quoted, giving NCSOFT an F as well. (article is from past year)
*shrugs*
Odd, think some people got pissed off at the company and thats where the F comes into play, my guess is that, the people that complain to the BBB are a select few.
The fact of the matter is they've received 44 total complaints, and 35 have gone unanswered entirely. As far as I'm concerned, if a business doesn't respond to complaints from the BBB, they don't care much about their image, and a company that doesn't care about its image might as well go out of business. It's simply unprofessional.
"This is life! We suffer and slave and expire. That's it!" -Bernard Black (Dylan Moran)
The fact of the matter is they've received 44 total complaints, and 35 have gone unanswered entirely. As far as I'm concerned, if a business doesn't respond to complaints from the BBB, they don't care much about their image, and a company that doesn't care about its image might as well go out of business. It's simply unprofessional.
Well i dont know if i agree with this. Your bound to have 44 complaints atleast when you have 1 million customers at the moment. Your not gonna give everyone 100% service, or give them the support they need. WOW had an F at one time as well.
The fact of the matter is they've received 44 total complaints, and 35 have gone unanswered entirely. As far as I'm concerned, if a business doesn't respond to complaints from the BBB, they don't care much about their image, and a company that doesn't care about its image might as well go out of business. It's simply unprofessional.
Well i dont know if i agree with this. Your bound to have 44 complaints atleast when you have 1 million customers at the moment. Your not gonna give everyone 100% service, or give them the support they need. WOW had an F at one time as well.
You don't have to agree with it. It's bad business practices, period. If the BBB sends you a complaint, you prioritize it so things like this don't happen, where you have an "F" rating on a web page somewhere that spreads a negative image.
"This is life! We suffer and slave and expire. That's it!" -Bernard Black (Dylan Moran)
lol... nobody outside canada knows what BBB is or means... agree with Cryptic Studios sucks thought.
There is no knowledge that is no power.
You're kidding, right? I've worked for several major American corporations who weren't only aware of the BBB, but had standard business practices in place to deal with complaints or issues passed down through their organization. To say the BBB is not well known outside of Canada is a statement of ignorance. Many businesses in the United States adhere to their vision, mission, and values.
"This is life! We suffer and slave and expire. That's it!" -Bernard Black (Dylan Moran)
I really thought Cryptic might make a massive impact on the market with Champions, Star Trek and the rumored D&D/Forgotten realms titles, but I must admit how shocking the current trend from the company is.
Looking at the background and specifically the experience of the CEO I must say it all makes sense now.
I don't put much weight in BBB's ratings, but I must say this description sounds pretty spot on.