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Blizzard blames me for my account being hacked, deletes it.
tidalkraken
Member Posts: 49
Today I received an email from blizzard support. They have deleted / suspended my account due to "buying / selling of ingame currency / economy manipulation".
I have never bought gold in my life. When I reported this to Blizzard, they essentially put all the blame on me and refused to re-open my account. Apparently getting their own system hacked into is not their problem!
Has anyone else ever had this happen?
Comments
Odd, many many people have had their accounts compromised (I had one stripped of all its valuables) and Blizzard has restored their accounts.
If you aren't getting any help from a petition I'd try to call them directly and speak with a supervisor.
Unless of course, somehow they have evidence that 'proves' to them that you did in fact scam the system, then I suppose they'd hold their ground.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
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"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
Also happened to me but their investigation revealed that it wasn't me. Account was reinacted and given a free month. But either way, WoW is getting jacked far too often lately. I ended up putting parental controls on mine for 0hr/day to stop someone who hacks my name/pass from actually playing
Well if someone logged in with my battle.net account and started farming / buying / whatever, then yeah it looks like I did it. My word against theirs.
I'm afraid they are correct in their blame.
It is up to you to secure your computer and your account from intrusion and possible hacking.
Their system wasn't hacked, someone has either gotten hold of your password or infected your computer with a keylogger/password sniffer through something you downloaded, email virus, or visiting bad sites for you warcraft addons etc.
They can't be responsible for your poor security procedures can they?
Next time look after your system a bit better, and treat your warcraft account like your bank details, don't give it to anyone, lend it to anyone, install unknown addons from dodgy sites, don't open emails from unknown senders, and do regular scans for trojans and viruses etc and clean your system from adware and spyware constantly.
Take the Magic: The Gathering 'What Color Are You?' Quiz.
Yeah, WoW is the goal of many hackers and gold sellers nowadays. Weird though, I've had my account hacked (twice in 2 years, to my own shame T.T), and had 2 RL friends that had their accounts hacked as well. Blizz always handled the problem just fine, giving us back our accounts and items lost. Just wondering, are you sure the first mail was from Blizzard and not just phishing spam?
I'm a 3D animator / modeler for the gaming industry. I treat my computer like a high-end sportscar and scan / sweep / clean it regularly. Also I have a very strong firewall and connection encryption.
Only service I ever used was Curse.com for addons. How this happened is beyond me.
Positive.
DNT EFFIN LOGIN FROM THE LINK IN THIS MAIL!!! (CAPS)
this is a scam mail, the link is spoofed... and i'm sure of it. Blizz NEVER deletes accounts
no it's from Blizzard. All the links report back to battle.net. I tried going to battle.net outside of the email links and it wouldn't let me log in.
They havent "deleted" it (poor phrasing on my part) they just closed it.
My account was hacked recently, hackers put a authenticator on the account and for a month used it to farm etc. My account was banned and i was emailed about it. (Found all this after i realised iw as hacked) Blizz have now reactivated my account and returned all my items, so i dont think unless you actually did buy gold. use a power leveling service (that they can prove) that they will ban you.
There are so many ways to compromise an account it isn't even funny and many of them don't require attacking your computer.
However, since you listed several things that have nothing to do with your account security in any way, I don't think you are as safe as you suspect you are.
If you are positive the email you clicked on (first mistake) was not a phishing email, then I recommend changing the password to your email account as access to that will allow hackers to repeatedly steal your account without you having any idea of what happened.
YES it has, i did not reply to no emails or what ever etc....... but be ready for a bunch of guys who think its our fault for getting hacked. I still stand by the fact that its all happening since they forced us into the new "better" battle net loggin. I dont know about you but i had no problems for 4 years until i switched. You should also keep all your e-mails your going to have with bliz fixing this cause they allways wait about 3-4 weeks and come after you for something else. Here is how it went for me
-got hacked and a e-mail sent to me saying my password was changed wich i did not do so thats how i found out i was hacked.Blizz speedy support and responce to my report gave the hackers 2 days on my account.Then they fixed it
- 3 weeks later a get a e-mail saying im banned for gold selling and some other crap. So i ask them why im i banned for what the hackers did with my account, they fixed me again
-3 more weeks go by and now they want me to pay for the 30 days the hackers paid with a bogus credit card and my account is locked.
You see its a chain of problems
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I got hot with a keylogger that my security did not detect. The hacker logged into my account and changed the password and then put an authenticator on the account so I could not get back in. I got the same email you did and when I treid to call them I could not get through on the phone despite waiting over an hour (And I use a prepaid cell phone so the call cost me almost what a months sub costs). I was cursing them up and down and swearing I was going to cancel my account and tell everybody what bad customer service they had there.
I sent them an email using their feedback form and the next day I got an email back with directions on how to reset my password and get back into my account on battlenet. It also told me how to find the keylogger and remove it which I did. I then changed to a new antivirus and Malewarebytes. I still could not get back into my WOW account as they were investigating. The hacker had stolen everything, deleted almost all my toons and then moved my one remaining 80 to a different realm. If you are ever strupid enough to buy gold online just remember it is my account and others that provide that gold.
By the next day I got a message that the investigation was done and they concluded I had been hacked. I got all my stuff back. I logged in and a restoration specialist went one by one and undid all the damage. They mail you all your stuff back and so I had to collect it all and put it all away but it was all there even the gold. And all the guilds I was in got all the stuff back that the hacker had taken from the guild banks using my toons.
I got all my stuff back and it took a total of 3 day. Not bad in my opinion and I added the authenticator which I downloaded for free on my Iphone so that this mess won't happen again.
1
My account has been inactive for years.... Got hacked; maybe. I can't log into it anymore and I keep recieving the you're gonna get banned and deleted soon. The grammar these guys use is very poor however so I'm sure its a bogus email.
Some people make mods that are installed by Curse . . . they have keyloggers. . If you do not know the mod do not add it through curse with the autoupdate etc.
Wa min God! Se æx on min heafod is!
No one likes a cheater you should find better things to spend your money on on the bright side you can go outside now and open a window to air out your basement.
.If your account was taken over by another party, it would have been shut down and you would have been notified with how to recover your account. The fact that they refuse to let you recover the account indicates that there's more to this than you're letting on.
They probably got you the same way they got my account. Blizzard was allowing people to convert old accounts to b.net accounts using the account name without a password. People who use the same account, character, and forum names are easy prey and wont even know their accounts are stolen until they get the nasty email notifying them of the ban.
Although they do tell you that this problem can be avoided by using different account names, they are normally pretty good about fixing the problem as long as you arent rude about it. It took customer service about 3 minutes to fix my account. They gave me 20 days of free service and left the 130k gold on the account from the gold famer.
I definitely agree that the Battle.net account merging with WoW account was a fail move. Caused more harm than good from a security point of view.
And even if anyone is responsible for their own account security, that doesn't mean Blizzard shouldn't help you or that you deserve it. However, I'm sure that replying with another e-mail explaining what happened might be your best solution. I'm not a WoW fanboi, nor was WoW my first MMO, but if there's something that Blizzard really did right is their Customer Service. When it comes to hacked accounts, from what I've heard and experienced, they tend to be quite lenient.
I've lost count of the amount of emails I've had from Blizzard that my account will be deleted for selling gold etc etc, they even put in a Battlenet address now aswell.
I've also been hacked twice and my son once, that was 2 years ago and in all 3 incidents my gear was stripped, the gold moved to another account and I had to go through the process of informing Blizzard, having the account suspended for 3 days while they investigated then everything being put back to normal, only thing I ever lost was those 3 days of play, I didn't complain becuase at the end of the day it was my own fault for being compromised and Blizzard did the right thing in suspending my account while they checked out my story.
I have not heard of anyone ever having their account deleted by Blizzard, this is the number 1 threat from scammers to get you to use their links in the "Official" Blizzard emails.
However I'm sure your telling us the truth in that you have lost your account, but it certainly wasn't lost to Blizzard, it was lost to those nice Gold sellers who sent you that lovely "Blizzard/BattleNet" email that you opened and replied to.
P.s my own WoW account is inactive, has been for 5 months, yet I still get lots and lots of phishing emails telling me my account has been compromised.
I actually do recall getting a fake email a while back stating that my account would be deleted, which of course blizzard never does.
You know, when people lose their accounts, it's not cause some genius hacked through all of blizzards security.
You probably messed up somewhere along the way.
Over the last few weeks ive gotten many "suspect" emails, in spam folder no less, concerning my Wow account. Now first you need to realise that i, a looooong time ago, made a trial Wow account. Im not sure i even logged on before i deleted it off my computer. Apparently i didnt really want to play lol. Anyhow, i still get these emails saying the same things, "do this or else", and i dont even really have an account, active or no, with characters or no. So they are REALLY trying hard to get your information, really hard.
To give another example of the above. I got the same kind of email for Aion. Um, i dont play Aion. Ever. Never have downloaded it. Ever. But they sent me an email anyway.
I think they just randomly send out emails as well. Hoping to tag one of the obvious millions of Wow customers by luck. Even if they only get one in a thousand...well, the math is pretty simple.
Game companies (most) will never delete your account, will never ask you for your personal information....ever...never....for any reason....(most, none that ive been a part of anyway, mebbe some slimy kind, but no, none, ever.) They already have this info, they didnt forget it and as a poster above spoke of, they have the tools to really do whatever they want whenever they want, whether it be taking away, or giving back, so they dont really need you per se.
Long winded post coming to an end here. This is important folks, clean your computer often, reset your passwords often, dont use same passwords for multiple programs/bank info/personal info/etc, and tell nobody nothing. I quite literally have a notebook in a lockbox next to my computer tha only i have a key to. In it is all my info for everything i do online, games/personal/business etc. Nobody has key but me, nobody knows nothing about it but me. Not even my wife.
Short story and im done. Many years ago a prof. once told our class that in the real world, when we start dealing with and gaining "regular customers", those that come for our service every day, sometimes more than once, there will eventually come a day when one or more of them will know at least 75 percent of your safe's combination. Get enough of them together and they will be able to open your safe. Of course we all laughed and though there was no way we would be scatter brained enough to let that happen.
Years later i was thinking about that and decided to give it a go....Naturally i changed my combo first. I had a contest. If any customer could come up with 75 percent or more of my safe's combo, i would buy their gas for a month. I was pretty sure i wasnt going to have to pay obviously, but i wanted to disprove the theory. To myself and my employees under me.
It took six hours for someone to give me a piece of paper, anon of course, with the entire combo. No scribbles, no guessing. They also wrote after that that they had known for a year. I was shocked, felt stupid, etc. Epic fail. Since then, i never leave anything to chance. Ever. Nothing. If anyone EVER says they are completely secure i laugh. There is no such thing, you are just on borrowed time.
For what its worth, and tho i dont post often i follow this site everyday. Hopefully if i can prevent one person from getting into trouble, its worth it. Happy holidays folks. (should you participate.)
R
So you are saying you got an email about your account and logged in ( or attempted to log in ) through the link it provided and now you cannot log into your account at all? Good job mate, you fell for a phishing scam. The security lapse exists not in battlenet but between the chair and the keyboard. I'd be less harsh with you but you claim to be a computer savy professional that works in the gaming industry. You of all people should know better.
Did the email in question look a bit like this one?
+ + + + + + + + + + + +
Greetings,
An investigation of your World of Warcraft account has found strong evidence that the
account in question is being sold or traded.
As you may not be aware of, this conflicts with Blizzard's EULA under section 4 Paragraph B which can be found here:
WoW -> Legal -> End User License Agreement
and Section 8 of the Terms of Use found here:
WoW -> Legal -> Terms of Use
The investigation will be continued by Blizzard administration to determine the
action to be taken against your account.
If your account is found violating the EULA and Terms of Use, your account can,
and will be suspended/closed/or terminated. In order to keep this from occurring,
you should immediately verify that you are the
original owner of the account.
To verify your identity please visit the following webpage:
http://www.battle.net/
Only Account Administration will be able to assist with account retrieval issues.
Thank you for your time and attention to this matter,
and your continued interest in World of Warcraft.
Sincerely,
Account Administration
Blizzard Entertainment
+ + + + + + + + +
Looking through my spam folder on gmail I count seven of these damn things in just three days. One of them from from "noreply@blizzard.com" is stating my Aion account has the same problem, a game not made by blizzard, and a game I have never played. These companies will never send you an email like this in the case of a real problem. They just lock your account down and wait for you to email or call support.
"Gypsies, tramps, and thieves, we were called by the Admin of the site . . . "
I get an average of one of these fake 'official' emails a day on an email account that I used for a WoW trial account. The text might look legitimate, but if you mouse over the links you can see how bogus the whole thing is.