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Scandal at Runes of Magic !
Zeiko
Member Posts: 5
Hey aLL..
I just register here for making an announcement.. I dont know there is true place to open this thread, if its not, apologies, move this thread to true place..
After 1-1,5 years playing, Runes of Magic blocked all Turkish IPs for EU servers. They are saying, we need to play at Turkish Servers. TR servers opened a few months ago and they are at Chapter 1 right now. But at EU we'r at Chapter 3.
Now nobody connecting from Turkey, can play ROM at EU servers.And their money and time that spent for making their chars and fun, for a long time, will be gone.
If someone from here, can understand this policy, please tell us. What will happen to our money and time ? Can we make anything about this situation ?
I'm giving some links about this situation,
Offical Announcement, Access Changes for Players from Turkey
http://forum.runesofmagic.com/showthread.php?p=1920514#post1920514
And there is our topic at forum for discussing this situation, 32 pages,15347 views, 316 replies
http://forum.runesofmagic.com/showthread.php?t=216484
Regards...
Comments
mh that sux indeed..
But I guess frogster has a contract with another company that will host the Turkish ROM service.
In Turkey another company has the license for ROM, cause it's outside Europe so it is another territory.
I think there is nothing you can do, Frogster has to respect their license so if they don't use IP blocks they might get sued.
This is what I find on the forums:
"Aloha Ladies & Gentlemen.
Frogster is responsible for publishing Runes of Magic in most countries although there are some territories in which other companies own the license.
Therefore we have to inform you that in the case of Turkey another publisher is responsible for Runes of Magic. After consultation with the Turkish publisher we have to honor their license and put an IP-Block for Runes of Magic in place which affects Turkey as of today.
This means that players from Turkey will no longer be able to access our Runes of Magic servers. All players from Turkey that wish to continue enjoying Runes of Magic must register an account through the Turkish publisher.
We ask for your understanding in regard to this measure,
The Runes of Magic Team"
But, I guess you can find a way to get around this IP block , just google a bid
goodluck.
EDIT: I've read a bid through the ROM forums, it seems indeed that they didn't even inform their players about this. They just blocked the Turkish community. Unbelievable
one of the worst customers services I've ever seen, a reason to stay away from ROM (this is why some games are free and others not, you get what you pay for). I would say mail of call to customer support and ask your money back, or some sort of compensation.
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waiting for ... nothing..
Try to play through a proxy in Europe. I think things like blocking an ip should not be done. Free market and all should be free no artificial blocking of sheet, else there would need to be some compensation.
another company like gpotato!left hand isnt comunicating with right hand!gees helo mcfly anybody in there!how come they dont ipblock from start why they wait till player horror like this happen .men i do hope they get sued anyway because it did hurt the turkish and all other licence holder and it did hurt the gaming comunity in those country!
SECOND GAME IN A MONTH THAT PLAY THE SAME GAME .last month it was gpotato with aika
and this month its frogster .
lol...dont play low quality f2p games..and you will be fine..
That applies to p2p also..there arent many companies with top notch costumer support and quality.
as I said, you get what you paid for, you paid 'free' so you actually get nothing..
the moderators of ROM cannot help you, so don't blame them, it also are just people.
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waiting for ... nothing..
I understand why companies IP block, but to do so several years after launch and not bother to compensate Turkish players for the diamonds they probably have purchased is just plain wrong.
"True friends stab you in the front." | Oscar Wilde
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Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
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"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
That sucks. Can you not ask for character transfers or anything like that?
I can understand why they have done this, though. I played a North American game many years back which got quite literally flooded with non-english speaking people to the point at you'd think it was a solely foreign game. Virtually impossible to play. It's still like that today and all but a few NA/EU people have deserted the game.
"If all you can say is... "It's awful, it's not innovative, it's ugly, it's blah.." Then you're an unimaginative and unpolished excuse for human life" -eburn
If this aggrement made at start, i can understand that..
but imagine, you played a game for 2 years, you spent thousand of euros at there, and time.. after all u'r blocked by any reason.
and forcing to play at crapy server and low lv chapter..my items at eu server doesnt even exist at TR servers..
and we'r endgame players at Eu servers..
Where is the justice at this situation ? How game provider can think, "if we block all country from EU servers, they'll start to play our old version game and start from 0 lv and itemless.."
Frogster made a big-false.If they wont unblock, they'll loose more that Turkish players.Because, the company have license in Turkey atm, opened a new server at Brazil.. What next ? Will Frogster block all Brazilian IPs too ?
PS: Customer support saying, no pay back money to Turkish players, they have to drink a cold water after this..
Btw character transfer is not possible EU server at Chapter 3, TR server at Chapter 1
For moderators of ROM Forum, they are not even know what they are defending..
Just a boss-worker relationship.. They learnt this IP Block with us.. yesterday..
They didnt make any announcement too before.. Suddenly they blocked us.. Its all..
Sounds like you don't understand who runs "Runes of Magic" .
The company that publishes the EU version doesn't actually own RoM. They are the EU publishers. The game belongs to and developed by the Taiwanese developer Runewaker Entertainment and adapted for the English and German speaking market by German company Frogster Interactive.
Runewalker has started licensing the game to other companies to make localized versions, simple as that. Frogster has no choice but to comply as they are not the actual owners of the game.
Looks like you are playing the Turkish version unless you can find a proxy.
It's this broken mentality that makes some F2P games look bad imo, "I pay nothing so it's fine I get crap service in return" - means they can be extremely popular even if they are crap (not implying ALL are crap, and not that they are fully crap, they can just be horrible in a specific area such as customer support or developer attention).
What about your multi-year time investment in your account, with reputation and place in your community, guild and friends?
What about the hundreds of dollars you might have spent on diamonds, or the hundreds of hours you spent acquiring in-game currency to purchase these diamond-costing items from other players? Either way, you have indirectly spent real money.
The best they could do is allow players from Turkey that registered accounts until day X to continue playing the game unrestricted, and the least would be account transfers.
But hey, the developers are actually from some Asian country, so they probably don't give a crap, as long as there are new companies willing to publish their games in another country creating all these highly outdated methods such as regional IP blocking, they will gladly do it - it's more effortless $$ coming to their pockets. Doesn't mean Frogster shouldn't fight to keep their loyal customers though, the publisher will be the one at loss here.
So you mean, Frogster is under Runewaker's Feet..
And there is nothing they can do.. Very nice company.. Very nice aggrement..
That seems how frogster is BIG (!) company..
Frogster is indeed under Runewaker's feet, Runewaker owns the game, Frogster just got a license to publish ROM in Europe. It reminds me of RFonline a while ago. Codemasters lost the license and they had to shutdown their service.
There is indeed nothing you can do I guess, you could go to court but.. would that help? I don't think that the people who spend money on it would get it back. Frogster cannot do annything about this I think. They could try to make an agreement with gamersfirst and runewaker to stop the IPblock, but I doubt that will happen
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waiting for ... nothing..
no frogster will lose out both from the lost income from these users and likely from alot of charge reversals for payments made within 90 days of this.
as far a payments from before that well the user did play the game so hopefully they where having fun
http://proxy.org/
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"Searchers after horror haunt strange, far places..." ~ H.P.Lovecraft, "From Beyond"
Member Since March 2004
There are still people saying Frogster can do nothing about this. Its bullsh1t..
I could understand if the IP's were blocked from the beginning for some countries for future licencing, or i could understand if
they block new registrations for some countries after some time to guide new coming players to local company. But they
chose the worst, and ofc they were involved while the decision was taken. And i bet they got paid to sacrifice their Turkish
players.
3 companies; Korean developer Runewaker, biggest publisher Frogster and new local publisher for Turkey
Gamersfirst, decided this together, and now blaming each other saying they can't do anything. This is very low, unfair.
And please don't tell me Frogster can't do anything about this. They already did.. They were already been doing this kind of
crap and saying they can't do anything about it. But this one is biggest and i don't think they can survive if they won't fix it soon..
hooah!
These are the words, what i want to say.. Thank you very much.. i'm exactly agree..
Any accusations that Frogster is not doing anything are just silly. It is their interest to keep as many players as they can and getting short on a license for particular country is not what would make them happy either.
As was already pointed out, they are not in a position to control IP bans, the are just license holders.
Only thing you could actually do is to contact new publisher and ask them about character transfers/compensations. This is the only reasonable spot you can make any pressure on since new publisher will want new players on their servers.
Truth the say, you can't expect Frogster to be very keen to 'handing over' their customers to new publisher...
I feel sorry for you but shit happens and nothing last forever.
My comiserations to all the Turkish players getting shafted by this move, you could try contacting Runewaker, but if they give no help you're going to be left only with the option of charging back any recent diamond purchases.
I think Runewaker & Frogster could have given the Turkish players much more warning of the consequences months ago, and kept them informed, since I remember Turkish beta starting some 6 months ago.
The unfortunate reality is that Runewaker don't care about the Turkish players they will lose because their experience shows they will rapidly be replaced, if you want a real world illustration of how much you will be missed put your finger in a deep puddle, the hole left when you remove it will show exactly how irreplacable you are....
Actually scuz, they are seeing the consequences of their actions. Just check out the forums & in game chat.
Of the ~85 L55+ characters in my guild alone, only about 5 are playing. I & most others are not playing & definitely not buying diamonds.
Used to be on weekends all servers are crowded or full, now 3 crowded, 13 normal & none full. That shows just how many people are fed up with this shit.
Well, this isnt something new really, you have ur own server like US end other countries...living at East you will have heavy lag spike...better to play on Chapter 1 and dont have any lags. Other games devs blocking EU / US Ip's too so what it happen, we must live within.
Tell me one thing if this game was Turkish and they block US/EU and give us only Chapter 1 for start, coz players from others countries will talk english etc on chat...what if? You will be angry like youre now.
Frogster Online Gaming may terminate this agreement at any time for any reason or no reason. In such event, you must immediately and permanently destroy all copies of the game in your possession and control and remove the Game Client from your harddrive. Upon termination of this Agreement for any reason, all licenses granted herein shall immediately terminate.
WoW, i just did found this thread and iam really shocked O_o. This is a big scam and the worst customer service i have seen so far. They just IP ban all players from one country, some did invest loads of cash into their characters and effort and dont give any reward ???? Hooly Shit....Frogster is a stock corperation and listed on the german main stock market. The EULA is really strange, is this even legal ?
This is why i dont commit to cash shop. To the OP all is not lost, like others have mentioned use proxy servers to mask your IP. it might be laggy, but at least you wont lose your investment
Oh my god this is so terrible, lol!
I think i too, would be pissed off if i found out that all the time and money i spent on a game suddenly got trashed:(
And just as others have pointed out, IP masking is one solution alas it probably also be a ''laggy'' one..
Hope the company(ies) decide to compensate you for your loss somehow, such as a character transfer / account transfer, OR something else, i dunno...
Cheers
I think if they want to open up a TR server for the turkish community *ok that's fine* but ramp it up to the latest client version and allow transfers.
I think DF did the same thing with there US server, I don't think they had a server transfer also and the US players had to re-sub also *correct me if i'm wrong*
So it does not matter if it is F2P or P2P, some companies make bad decisions that hurt the player base.
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