I just went through this and a nice GM helped me out on a Sunday morning.
Hello,
The account is frozen due to the purchase stuck as pending. The charge is stuck in pending because the account is set to canceled. I assume you have set this to canceled so it would not automatically bill you when subscription time came around.
It get this account unfrozen you need to log into your account management page and reactivate the account allowing the payment to finish processing.
If you have any further questions on this matter please feel free to reply directly to this email.
thats why I always used "Pay by cash" when dealing with companies I don't know, or if the option is avaliable Worry about it later and have they have none of my information
Comments
I just went through this and a nice GM helped me out on a Sunday morning.
Hello,
The account is frozen due to the purchase stuck as pending. The charge is stuck in pending because the account is set to canceled. I assume you have set this to canceled so it would not automatically bill you when subscription time came around.
It get this account unfrozen you need to log into your account management page and reactivate the account allowing the payment to finish processing.
If you have any further questions on this matter please feel free to reply directly to this email.
Regards,
GM-Xxxx
Funcom Customer Support Associate
http://www.anarchy-online.com
http://www.ageofconan.com/
http://www.funcom.com
The GM explained and did it for me. Boom done.
Very impressed.
thats why I always used "Pay by cash" when dealing with companies I don't know, or if the option is avaliable
Worry about it later and have they have none of my information 