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Bought game, still considered to be on trial?

Aelius28Aelius28 Member Posts: 12
in Age of Conan: Unchained

I played the trial for a few days and enjoyed the game so I went out and bought it yesterday. I reinstalled the game (using the disks) and then I entered my authentication key online in my account page. I then updated my subscription to be "monthly recurring". Despite all of that, it still says I'm a US Trial account type. Also, when I log into the game, my character is still considered to be on the trial; I can't whisper fellow players and still have access only to the "Trial" and "Say" channels.



Am I missing something?

EDIT - I must have done something wrong, it worked fine after a GM added the authentication key himself. All is well.

Comments

  • AceundorAceundor Member Posts: 482

    it usually takes about 30 min from you update untill it is registered. 

    Also try the officcial forums 

    Originally posted by BishopB:

    Are a lot of the trolls just angry kids with old gaming hardware?

  • Aelius28Aelius28 Member Posts: 12

    Originally posted by Aceundor

    it usually takes about 30 min from you update untill it is registered.

    Also try the officcial forums

    I authenticated it before I went to sleep, so it's been like 10 hours. I tried the forums, it won't allow me access; it says I need to upgrade my subscription status, even though it identifies my subscription status as "one month recurring".

  • biplexbiplex Member Posts: 268

    Welcome to the wonderfull world of Failcom :)

    Try conntacting their genuine customer support, they can help you - we don't.

    image
    http://www.teraonline.info.pl Polski Poradnik Gry Tera Online

  • Aelius28Aelius28 Member Posts: 12

    Hmm, something must have gone awry when I tried to enter it myself. In any case, the nice GM in game helped me out by adding my authentication key himself, and now it's all working.

  • NeblessNebless Member RarePosts: 1,878

    From the date of your post I'm guessing you did all this on the weekend.  While the (a) GM's on duty 24/7 their billing department keeps regular hours just like ours do here in the states.  On top of that I've noticed a lack of  'get 'er dun' attitude at F/C.  I'd be more inclined to say if nothings changed by Wed. contact them.

    SWG (pre-cu) - AoC (pre-f2p) - PotBS (pre-boarder) - DDO - LotRO (pre-f2p) - STO (pre-f2p) - GnH (beta tester) - SWTOR - Neverwinter

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