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WOW.... WoW.
frostsmith
Member Posts: 111
I would post this on their forums, and I am still going through emails with them about this...
Anyways, my account was hacked a while back and they reactivated my account with 15 bucks. A day later, the account was frozen from WoW support. I guess the hackers took their money back or something, I don't know how? But WoW sent me an email about the chargeback and now that I owe them 15 bucks.... I email them and explain my situtation along with emails they sent to me saying my account was hacked... I said it isn't fair that I have to pay 15 bucks of my money to pay for something I didn't do... this is the email I got back today...
[quote]While it was determined that the charge placed on account (cut name for security reasons) was added without authorization, it was found the registered user accessed the account extensively during the time paid for by the unauthorized charge. As such, this account will remain inaccessible until the funds are paid.
The total withdrawn by this dispute was: $14.99.[/quote]
I did NOT play at all in the game. All I did was try to access my account via website. That too just got me to the account frozen page, email support blah. blah.
Heck, I don't even have WoW installed on my computer anymore! This is bullcrap! I am just wondering if this has happened to anyone else? I guess I am done with WoW for good.
Comments
People keep posting stuff like this and how they get shot down. I recently had this problem and they restored my account the day i sent in my email. Just be polite and explain the situation entirely and from the beginning. It goes a long way.
I'm just amazed how they think I could play a game that I can't? I mean, they had my account frozen! lol
Do they try this first email on everyone to try and get the suckers to pay the money?
Call them. If the first peon who answers can't help you/doesn't quite understand request for someone above them. Keep going until someone listens to you completely. Generally how it works with billing/acount problems/toon restoration.
I would actually encourage you to do the opposite and NERD rage against them! They willl respect your for your ferocity and will probably give you 3 months for free. It helps if you spam thier support email with pics of you in a tin foil hat holding up $15 bucks and a crazy cat in the background.
I'm sure others did that before lol. Or worse.
Nah, I'm probably just gonna let them have this victory. WoW isn't what it use to be, and I guess this is a blessing in disguse. I'm just glad I have no money on that bank account. Anyone know a MMO with great customer service?
You'll be the better for it. Consider it a blessing.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
A few years ago, when I played WoW, I reported some asshat gold seller for spamming.
An hour or so later, I got an warning from Blizzard, saying I had been reported for spamming. In it they included a chat log that showed the dude I reported spamming gold in general chat.
It took a couple of days of emails to their 'customer support' to get it straightened out. In the end, I got an email saying that they could 'see my point of view' on the matter and they removed the warning from my account.
As far as I know, they didn't do anything to Mr. Goldspammer, as he was still around, spamming gold "for the LOWEST PRICE AVAILABLE!!!"
I knew then that, for me, WoW/Blizzard had jumped the shark.
Wow. You need to get laid. Also, learn how to use commas the right way.
Wow. You need to get laid. Also, learn how to use commas the right way.
Ah the old grammer come back. But *you* did get hacked, sure it sux but it was your fault. Be more careful and stay away from the gentleman interest sites and extended demo download sites.Could just take your own advice;
"You can easily get hacked in two days. Either that or that Aion has something like WoW has. Once you have a virus, malware or keyloggers on your computer they shut your account down. Which imo is a good idea. Just email them and hopefully they have their crap together to restore accounts."
As you say, it is a good idea that they shut the accounts down until the issue is resolved, so go through the motions to resolve the issue ;-)
It must be Thursday, i never could get the hang of Thursdays.
Sadly, I did that. I got this email back..."While it was determined that the charge placed on account (Account Name) was added without authorization, it was found the registered user accessed the account extensively during the time paid for by the unauthorized charge. As such, this account will remain inaccessible until the funds are paid.
The total withdrawn by this dispute was: $14.99."
I emailed them back saying, "How could I access my account when it was disabled?"
They just sent me a survey form...
They knew my account was hacked. Ugh. Whatever.
Personal attacks? how fun. On topic, so you're not taking any responsibilty for getting hacked?
Wow. You need to get laid. Also, learn how to use commas the right way.
Ah the old grammer come back. But *you* did get hacked, sure it sux but it was your fault. Be more careful and stay away from the gentleman interest sites and extended demo download sites.
I couldn't help it, your dad kept forwarding them to me. Learn to spell, too.Personal attacks? how fun. On topic, so you're not taking any responsibilty for getting hacked?
Why should I? I don't click any links in emails, nor open ones that I do not know. I dont go to any sites that will be harmful (I have firefox with noscript, adblock and security.) You do know you can get hacked without doing anything, right?
If you didn't like this post, why reply? Quit being a troll.
Do you realize that this is called the internet? Spelling and grammar does not belong here.
"Your [mother] is still very good at what she does." - Anon.
Wow. You need to get laid. Also, learn how to use commas the right way.
Ah the old grammer come back. But *you* did get hacked, sure it sux but it was your fault. Be more careful and stay away from the gentleman interest sites and extended demo download sites.
I couldn't help it, your dad kept forwarding them to me. Learn to spell, too.Do you realize that this is called the internet? Spelling and grammar does not belong here.
"Your [mother] is still very good at what she does." - Anon.
So does children.. but they still go on, and they still troll. Point?