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Auto-subscription billed.
tsukts
Member Posts: 164
Dear ********
Your account was billed on: Wed, 14 Jul 2010 10:13:00 GMT+1, in the amount of 11.40 EUR.
Payment ID:**********
Description:
1 x Game Time One Month 11.40 EUR (Incl. 0% VAT = 0.00 EUR)
TOTAL 11.40 EUR
To contact Customer Support, please send in a ticket at: http://www.mortalonline.com/support
Customer Support for Mortal Online is provided via E-mail 24 hours a day, 7 days a week. There is no phone support for Mortal Online.
For more information about Mortal Online and your account, please visit www.mortalonline.com and https://account.mortalonline.com/
Best regards,
Mortal Online Customer Support
I own the game, I cancelled my subscription during Open beta, I didn't intend to play this game for a goooooood while. So I wonder why they charge me while I don't even had an subscription up.
This discussion has been closed.
Comments
well I'm not really surprised. There were many payments pending during the pre-orders. I even believed they switched from payment-handler, but not sure about that.
At least they've sent an email that you have paid. I really hope I don't get 2 emails..... yeah I bought 2 accounts and cancelled both subs aswell.
My biggest gripe is that SV automatically started subs at launch, I didnt want to play from Launch, Yet I had to, I have also been billed but i got 25% VAT adn my bill is 14.20ish
Went straight to the site and cancelled my subscription, not prepared to pay for a game i just dont have time to play anymore
http://upload.wikimedia.org/wikipedia/en/a/ab/Norsefire-logo.png
I would sugest posting the issue on their official forums and if you did not intend to sub you could do a charge back on them due to their shitty move of setting sub to auto renew at launch.
TBH i think the problem that is arising here is that they changed the billing section slightly so i am assuming with them doing that it did not set you sub to not reknew, OR you did not set it to not renkew in the account section of the main forums...yes i know you should have been the one that actually set it to either reknew or not renkew but i think when you pre ordered the game it is set on reknew automatically, sucks i know but are they accountable for this or the person who holds the account??
If you bought the game early. . like I did. . there was no renew options. There was no billing page at all. You bought the game. later they added the subscription part and set it to auto renew. . you would have had to know to go in and check and change it. Even though you never chose a sub or payment method. They just added everyone on auto renew with the CC info they had.
This was brought up on the MO forums months and months ago and by many people. It was always closed or locked with an "answer coming in a few days" or "answered" reason. There was never a resonse from them as to why they would do it this way. All the fanboys screamed at anyone who asked and said SV would never do that. . they will fix it before release - your an idtiot etc. Well guess what. . .
Wa min God! Se æx on min heafod is!
THIS!!!
And THANK YOU. Well.. now SV has actually gone and DONE it... so I would liek to hear from everyone who was saying we were crying wolf. These guys have now gone and charged people who never agreed to a sub... against their own TOS.
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
Did you check your account at the mortal main page? Did you make sure that is was set to cancell/do not renew? Why not give more information, then just the email? How about post the infromation from the account page. To me it seems to be a set-up. Because nobody ever make up stuff on the internet.
I got this email too and my account has been inactive since it was first released!!
I send them a ticket that I want refund.
I wouldn't count on a response, start at your credit card company first, or PayPal or whatever.
You will likely have better luck going through them first.
There are going to be a *lot* of chargebacks incoming in the next few weeks as people realize what has happened. I would not be the least bit surprised if they lost their merchant accounts.
Huh, I haven't even set up a subscription for this game. So what would I gain by setting up people on this forum? All I did was pay the game digitally to own it for the future(I got it while it was on sale). And played few days Open Beta. I haven't even logged on for months, and they magically think I'm gonna play out of the blue, by charging me without my awarness. I set up a subscription when I want to play, kthx.
All I have done is posting a warning. This might of happend to others aswell.
A setup?
ROFL.. it was a setup alright. Starvault setup all the pre-order accounts to ninja bill against their own TOS at the time. That's the setup...
I hope legit news sites pick up on this horrible action.
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
How did you cancel your subscription? You've posted the billing email, but no proof of your cancellation, such as a confirmation email.
Also, your latest comments completely contradict your first:
You may not have "set up a subscription",. but you definitely said you "cancelled my subscription", which means you were at least aware there was a subscription, whether you explicitly signed up for it or not.
~Ripper
How can I cancel something I never set up in the first place? I went to the Mortal Online site and logged in and cancel it right after i saw the email.
And now I never recieved a Cancellation email either.
This is something their billing system has done automatically, cause I have never ever set up a subscription with this game.
They have my info from when I bought it on sale.
I call shenanigans. You said <blockquote> I cancelled my subscription during Open beta</blockquote> .That's how you started off this entire thread. Now you're saying you didn't cancel until after you received this email, which is dated July 14th, 2010 - well after open beta ended.
This entire thread is a farce.
~Ripper
Whether he was aware of it or not is kind of irrelevant -- SV started to bill people without their consent, and this was mentioned months and months ago that it would happen.
Now it appears that it *has*. And as was stated earlier, there will be a lot of chargebacks in the coming weeks, because I don't see SV responding to refund requests.
And its weird it happens to me a month after release. When I don't even intend to play this shit for 6 months or more.
I got 3 mails from SV, creation of my account.
Payed the game.
and now 4 months later I get subscription out of the blue. Its fishy. Atleast I think so.
The entire thread is irrelevant, because he's lying. He said he cancelled the game during open beta, then backtracked and said he cancelled only after having received his billing confirmation.
~Ripper
I never even entered my information other than paying for the game.
NEVER for a subscription anywhere.
Yeah, something definitely smells funny here. And they sent out an email when the game went live to all pre orders telling them their free month started.
You had a whole month after they notified you to cancel your sub and never be billed.
http://www.mortalonline.com/forums/49771-billed-today.html#post965992
Apparently lots of people are in the same boat.
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
So where the f is that email eh?
http://a.imageshack.us/img251/4305/mortals.png
I dont see any Subscription Email or anything...
I got 3 emails from SV.
It definitely sucks if it's happening to those folks. I don't believe it is for the OP. His own words contradict. He said he cancelled in open beta, then backtracked and said he cancelled after having been billed. I don't believe him. Why should I, since his story keeps changing?
~Ripper
Personally, I never thought they'd actually do this. I was wrong about that.
I did, however, believe that until they had actually charged people who hadn't agreed to a form of payment..there was nothing to complain about. So please...complain. It's time.
http://www.twitch.tv/got_game_tv/ (livestream)
The War Z Shenanigans(youtube)
DayZ FUNTIME!
Mortal Online Vids
YES I cancel during open beta. And I had to cancel again today, because they magically activated my account without my awarness. I never recieved any emails concerning free month bullshit. They can keep that free month and shove it up their ass, but I want my money back. Cause Im not gonna play this at all now. Activating my account and charge me behind my back is crossing my line.
http://a.imageshack.us/img251/4305/mortals.png (pic of all my emails from them)
I would advice you to call a chargeback via your bank, to get money back. This is not legal to activate subs in the way they did.
A question thou, where do I complain to about such shitty acts of scamming as SV pulled on their customers with auto-sub?