People on the official forums are getting pretty angry. All I can say is if I don't get to try the game in beta I won't be buying it. And not really sure why the preorder item key couldn't be a beta key as well.
+1!
I have got to play the Rift beta and they are offering a headstart for the game in late Feb. With automatic access to all the remaining beta's from here on out.. If I don't get to at least try this game before the 11th, I am going to just pre-order Rift instead of picking this one up..
I sent in a very nice scan of my reciept and read the message about the 4th... Checked my email.. and no key..
I think I know what happened. The whole 'send in your reciept' idea was just a dumb move on their part. If they actually intended looking at those reciepts it would take HOURS. So they decided to just ignore the reciepts. And they couldn't say they were doing this or else we'd all complain about it being a cheap attempt at getting more pre-orders.
So they'll keep us in the dark, letting us get all angry, thinking beta ends tomorrow, when in actuality, its going to end on the 10th.
Then, tomorrow morning, they'll come to everyone's rescue anouncing an "extended" open beta for all, no pre-order needed. They'll still have to justify not honoring their word on the pre-orders and im interested in seeing what they say.
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The only other possible explanation is that the guys over at DC have been swamped all day confirming receipts and getting beta keys ready to send out all at once. If thats the case, man I gotta hand it to those guys. But the whole pre-order thing was dumb, and keeping us in the dark is even dumber.
I like many of you were interested in testing the game and I saw that whole thing about taking a picture and sending that in and all that. And my first thought was thats pretty fishy so I ended up going the PS3 route. Im sorry to hear the pre order stuff was crappy but honestly even after testing the game(and liking it) I prob wont get it. Main reason being is not the gameplay but instead the customer service. There were so many times during beta that they shut down servers without warning and never telling us when they would be back up. I remember first getting in about 10 hour download, servers being down, and their main customer support person logging off the forums without even letting us know anything. We had ppl on the forums for hours looking to see when the servers were up and not a single response. The nice thing about it though is so far the community is great. Because honestly they were the only ones keeping in touch with the players base. Overall the games pretty decent but with how they are treating the non-testers AND the testers I think its horrible customer service.
CPU-HP Omen 17.3" Laptop i7 12 GB AMD Radeon RX580 1 TB Hard Drive
Ya, well they just announced on FB that beta DOES end tomorrow and did not mention anything about the beta keys not going out.
Now its up to SOE and DCUO to redeem themselves, and theyve got less than a week to pull a rabbit out of their hats. We all know what a crappy launch does. Remember that game FFXIV? It basically went F2P and still nobody wants to play it.
At this point, I dont know what SOE would have to offer me to let them keep my money. Im going to NEED to play the game before I decide whether to purchase it and subscribe. And thats the very least. We are going to need a HUGE display of good faith on their part, and I just dont see it coming.
Well, I guess back to black ops until GW2 comes out.
hell even on the FB page every few comments are "where the heck is my beta key?" from pre order people all pissed off. I really wanted to try this for a little while to see if it would be worth me and up to 4-5 friends getting, but typical SoE sucks at customer service and all that jazz.
canceling pre-order tomorrow for w/e else comes out soon. WHy they would give us less then a day to test for pre ordering is baffeling in the first place....wtf where they thinking?
Im still crossing my fingers that they do something crazy tomorrow. If they dont, they are just plain stupid and obviously dont have what it takes to run a successfum MMO.
And if they dont do anything, this MMO is FAIL before it even launches.
I prepurchased in hopes of getting into beta and have sent my reciept pic in and it looks like its not gonna happen....
Oh well....honestly, there a few days from launch and most likely ironing out any kinks from the last patch they just rolled out, preping for a launch day that probably exceeded expectations and trying to piece together a final event for the players that did get into beta....
I would love some kinda compensation for not getting into beta after i put up the 50 bucks for the game knowing that the beta did sway me into prepurchasing but even if that doesnt happen on 1/11/11 im gonna be loging to DCU and hopefully having a blast...most reviews i have checked out lead me to believe i will....
Calling the game a failure for a miscue concerning beta is dramatic.
While possibly dramatic, it is indicative of the customer service culture the company is developing during a time where the hype and expectations are at their peak. Failure to address the missing keys during business hours bespeaks a sense of arrogance or contempt for those who devoted themselves to being paying customers.
While I understand that they are most likely busy, they should not make an offer that cannot be delivered on, or if some unforseen event causes it to be delayed, open and direct communications should be established immediately. My personal opinion is that with this much hype, the keys should have been sent out at midnight last night, and any delays should have been documented and updated upon.
How would you have handled it, once you had put this offer out there?
I agree with most of what i have read here in the last bit... i am extremely bummed ..
I probably would have been fine with them just saying "problem with beta keys.. sorry" but i dont even get that? I will probably wait till tomorrow.. if i still dont see anything i will stew on it for a few days.. then cancel it..
Been reading the article of the person going back to LOTRO .. may just head back there.. 50 bucks could be too much of a risk on this puppy
Oh well .. who knows.. will try to remain positive :-)
edit : I just realized something... so if i crash soon.. even if i get the key when i wake up in the AM .. i have to download the client when who knows how many others are downloading it.. that could take most of the last day.. so likely i wont even get any time in it... guess my positive thoughts are for frigging nothing
Im bummed out myself...after doing the research and checking alot of vids out i was getting into the game and the atmosphere more and more witch each vid i saw....now its a full week away and nothing im playing atm is holding my attention for very long lol, its gonna be 1 long ass week...
p.s. i saw some post on the official DCU forums with some forum links so im sure you can dl the client b4 u do crash but as far as updating it (which i hear is atleast 2.5 gigs) i think u need a beta key....
p.s. i saw some post on the official DCU forums with some forum links so im sure you can dl the client b4 u do crash but as far as updating it (which i hear is atleast 2.5 gigs) i think u need a beta key....
I tried a few of the links i saw.. they just reverted me back to the DCUO mainpage.. will double check tho
Comments
+1!
I have got to play the Rift beta and they are offering a headstart for the game in late Feb. With automatic access to all the remaining beta's from here on out.. If I don't get to at least try this game before the 11th, I am going to just pre-order Rift instead of picking this one up..
I sent in a very nice scan of my reciept and read the message about the 4th... Checked my email.. and no key..
no peek.. no pay..
I do have a unused ps3 key, but i imagine most want a pc key
id take it, im sick of waiting.
but yes it ends tomorrow.
http://ps3.ign.com/articles/114/1142605p1.html
I think I know what happened. The whole 'send in your reciept' idea was just a dumb move on their part. If they actually intended looking at those reciepts it would take HOURS. So they decided to just ignore the reciepts. And they couldn't say they were doing this or else we'd all complain about it being a cheap attempt at getting more pre-orders.
So they'll keep us in the dark, letting us get all angry, thinking beta ends tomorrow, when in actuality, its going to end on the 10th.
Then, tomorrow morning, they'll come to everyone's rescue anouncing an "extended" open beta for all, no pre-order needed. They'll still have to justify not honoring their word on the pre-orders and im interested in seeing what they say.
------
The only other possible explanation is that the guys over at DC have been swamped all day confirming receipts and getting beta keys ready to send out all at once. If thats the case, man I gotta hand it to those guys. But the whole pre-order thing was dumb, and keeping us in the dark is even dumber.
Wow. Someone tell Sony how badly they dropped the ball on this one. What a mess.
I like many of you were interested in testing the game and I saw that whole thing about taking a picture and sending that in and all that. And my first thought was thats pretty fishy so I ended up going the PS3 route. Im sorry to hear the pre order stuff was crappy but honestly even after testing the game(and liking it) I prob wont get it. Main reason being is not the gameplay but instead the customer service. There were so many times during beta that they shut down servers without warning and never telling us when they would be back up. I remember first getting in about 10 hour download, servers being down, and their main customer support person logging off the forums without even letting us know anything. We had ppl on the forums for hours looking to see when the servers were up and not a single response. The nice thing about it though is so far the community is great. Because honestly they were the only ones keeping in touch with the players base. Overall the games pretty decent but with how they are treating the non-testers AND the testers I think its horrible customer service.
CPU-HP Omen 17.3" Laptop i7 12 GB AMD Radeon RX580 1 TB Hard Drive
Ya, well they just announced on FB that beta DOES end tomorrow and did not mention anything about the beta keys not going out.
Now its up to SOE and DCUO to redeem themselves, and theyve got less than a week to pull a rabbit out of their hats. We all know what a crappy launch does. Remember that game FFXIV? It basically went F2P and still nobody wants to play it.
At this point, I dont know what SOE would have to offer me to let them keep my money. Im going to NEED to play the game before I decide whether to purchase it and subscribe. And thats the very least. We are going to need a HUGE display of good faith on their part, and I just dont see it coming.
Well, I guess back to black ops until GW2 comes out.
hell even on the FB page every few comments are "where the heck is my beta key?" from pre order people all pissed off. I really wanted to try this for a little while to see if it would be worth me and up to 4-5 friends getting, but typical SoE sucks at customer service and all that jazz.
canceling pre-order tomorrow for w/e else comes out soon. WHy they would give us less then a day to test for pre ordering is baffeling in the first place....wtf where they thinking?
Im still crossing my fingers that they do something crazy tomorrow. If they dont, they are just plain stupid and obviously dont have what it takes to run a successfum MMO.
And if they dont do anything, this MMO is FAIL before it even launches.
I prepurchased in hopes of getting into beta and have sent my reciept pic in and it looks like its not gonna happen....
Oh well....honestly, there a few days from launch and most likely ironing out any kinks from the last patch they just rolled out, preping for a launch day that probably exceeded expectations and trying to piece together a final event for the players that did get into beta....
I would love some kinda compensation for not getting into beta after i put up the 50 bucks for the game knowing that the beta did sway me into prepurchasing but even if that doesnt happen on 1/11/11 im gonna be loging to DCU and hopefully having a blast...most reviews i have checked out lead me to believe i will....
Calling the game a failure for a miscue concerning beta is dramatic.
While possibly dramatic, it is indicative of the customer service culture the company is developing during a time where the hype and expectations are at their peak. Failure to address the missing keys during business hours bespeaks a sense of arrogance or contempt for those who devoted themselves to being paying customers.
While I understand that they are most likely busy, they should not make an offer that cannot be delivered on, or if some unforseen event causes it to be delayed, open and direct communications should be established immediately. My personal opinion is that with this much hype, the keys should have been sent out at midnight last night, and any delays should have been documented and updated upon.
How would you have handled it, once you had put this offer out there?
I agree with most of what i have read here in the last bit... i am extremely bummed ..
I probably would have been fine with them just saying "problem with beta keys.. sorry" but i dont even get that? I will probably wait till tomorrow.. if i still dont see anything i will stew on it for a few days.. then cancel it..
Been reading the article of the person going back to LOTRO .. may just head back there.. 50 bucks could be too much of a risk on this puppy
Oh well .. who knows.. will try to remain positive :-)
edit : I just realized something... so if i crash soon.. even if i get the key when i wake up in the AM .. i have to download the client when who knows how many others are downloading it.. that could take most of the last day.. so likely i wont even get any time in it... guess my positive thoughts are for frigging nothing
Im bummed out myself...after doing the research and checking alot of vids out i was getting into the game and the atmosphere more and more witch each vid i saw....now its a full week away and nothing im playing atm is holding my attention for very long lol, its gonna be 1 long ass week...
p.s. i saw some post on the official DCU forums with some forum links so im sure you can dl the client b4 u do crash but as far as updating it (which i hear is atleast 2.5 gigs) i think u need a beta key....
I tried a few of the links i saw.. they just reverted me back to the DCUO mainpage.. will double check tho