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Worst community staff ever?
Hagonbok
Member Posts: 365
I have to say that the mods/gms for WoT have got to be the most immature, arrogant, and frankly totally unprofessional bunch I've ever seen. I sit and read how they treat people, and I'm astounded that any company would keep these people around being their public face. If they're any indication of how the GMs will be in game ....... well it's not going to be pretty.
Comments
The current mods are mostly just players who replied to the thread when they were recruiting em a while back.
most boring beta ill ever have been in to he honest , and the OP'ness of the artiliry in that game is ridiculous , and try to post that on the forum , you either get banned or thread closed before you even get any answers.
Alias Warin
I guess we aren't playing the same beta, I'm having a blast and I've been playing for some time now.
As for the OP'd arty, yes, it can be powerfull in the lower tiers but later on I dont really have that much of a problem with it. If you stay mobile and pay attention to your surroundings it's not that big of a deal.
If you post a constructive feedback on the forum it is fine, if you just go in there ranting about OP'd arty then yes, expect repercussions.
if you think Wot is bad, u havnt played RoM. while i didnt find wot really fun to play, too little going on really, i never found the community staff to be worse than apathetic. in RoM, u will find a whole new meaning to *worst* with regard to community managers
Yes, you can certainly tell they're novices. I'm still utterly amazed every day when I visit those forums that the whole mod/GM bunch hasn't been removed. Like I said before, I've never seen a bunch so bad, and I've seen a lot of them over the years. They're continually rude, obnoxious, immature, way way too heavy handed, and very broadly interpret the rules to suit themselves. Wargaming.net better wake up and do something about them quick, or these people are going to do severe damage to the game's potential. Welll actually they have already. People are continually saying they're not spending any money on the game after dealing with these community children.
Reminds me of some other games I played, but this was back in the 90's... You would think now adays games would be able to hire a few mods or GMs.
"When it comes to GW2 any game is fair game"
These underage volunteers just banned some people for a couple of weeks for 'not showing respect' to them. Pretty funny business model, heh.
I am hearing that the Mods are dev members that spend much of their time with alt forum accounts trolling people. This beta and the game itself is a waste of time. Ive moved on and am playing Company of Heroes online (free). I may give this game a try again after release if they fix some balance issues and fire the devs.
I can't wait until the day when Wargaming realizes their whole playerbase consists of about 50 Mods/GMs...
If Wargaming wants their game to be successful after launch, they've got some cleaning up to do. I haven't actually played the game, but going by what you guys have told me, I shouldn't want to. Mods/Gms banning people for not showing respect? Come on. If they go around trolling people on the forums, they don't deserve respect. And Wargaming shouldn't just go around making random 10 year olds mods anyway. There should be an age limit (Say, 16 or 18) and several other requirements (Like an external communication site, like Ventrilo or Skype). They should have been playing the game for a decent amount of time (I know the game is in Beta, but still) and have an advanced understanding of the rules and guidelines.
Then you people tell me that mods are changing the rules to suite themselves. Well, mods can't change rules in the first place. Rules shouldn't need to be changed. If rules need to be changed, something has gone wrong.
Solution is easy: Fire these children and hire real people willing to put time and effort into moderating the game and making it better. Right now the games reputation is just getting worse and worse.
Yesterday I got banned from WoT for 1 week, because I told 'bloody communism' in the main chat. Right after I got banned, a poor fellow, whom I don't even know, tried to defend me. Just after he told something about freedom of speech, he got banned as well. Please forgive me if this sounds like trolling, I don't want to start anything bad, but just to warn other players.
Here is some information from wikipedia, under the section 'freedom of speech' > Internet censorship:
The concept of freedom of information has emerged in response to state sponsored censorship, monitoring and surveillance of the internet. Internet censorship includes the control or suppression of the publishing or accessing of information on the Internet.[43] The Global Internet Freedom Consortium claims to remove blocks to the "free flow of information" for what they term "closed societies".[44] According to the Reporters without Borders (RSB) "internet enemy list" the following states engage in pervasive internet censorship: Belarus, China, Cuba, Egypt, Iran, Myanmar/Burma, North Korea, Saudi Arabia, Syria, Tunisia, Turkmenistan, Uzbekistan and Vietnam.
World of Tanks is made by Wargaming.net, a Belarus state controlled gaming company.
Other ban types and lengths:
Making fun of French tank drivers > warning, if repeated 1hour-1 day chat ban
Making fun of Italian infantry > warning, no ban if repeated
Blaming Polish players with cowardice, repeated times > no warning, no ban
Dark skin jokes > no warning, no ban
Willingly team-killing > 3 days ban
To talk about Russian tanks being stronger (That's not true in my opinion, I was very happy with my German Tank Destroyers) > warning, 1 week ban
To talk about US tanks being stronger > no warning, no ban :P
The reason why I got banned, to call communism bloody > 1 week ban
To talk about freedom of speech, without swearing, without flaming > 1 week chat ban
To talk bad about Jews > 5 years of game ban (That one is deserved, and as a dark skinned person I completely support such a ban)
(I am sorry for the links from wikipedia, I don't know how to remove them. Can a moderator remove them please? I apologize for being a chat newbie not knowing how to do it by myself)
Hello MMORPG Members,
I am CarlR, some may recognize me as the in-game Chat Mod for WoT US Server.
I cant speak about the Forum Mods cause they have their own System, However myself being a game Mod, i can tell you that i am no 10yro, and I have been with WoT for a year now. We try to warn before banning, Most people dont care to heed our warnings so then they get banned it's simple as that. Bans in the game are Generally Chat Bans only except in extreme cases.
Chat Bans usually go from 1-3 days with a Warning ban from 1-12 hours and in extreme cases upto 7+ days with possibly a game ban added. Game Bans are done by Support staff, not by Mods. We report and talk to them directly by an external Chat Program.
Unlike many games we actually ecforce the rules, we are active Mods, i'm sorry if this makes people feel that were abusive, but would you rather us let people run rampant and let things degrade into trolling and insulting chat postings non stop?
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Altug, Lets deal with your bans you tried to test, Mods arnt always available to watch the game chat but if i were on i woulda hit you on all of what you put down Yes, and you will get warned/chat banned.
Making fun of French tank drivers > warning, if repeated 1hour-1 day chat ban
We have French Staff Members and players, they dont appreciate people making fun of them or having their country be the butt end of a joke that people like to make fun of constantly, it's very insulting and degrading to them or anyone.
Making fun of Italian infantry > warning, no ban if repeated
Same reason as the Above French reasoning, it's not a good idea for a game company to allow it's players to bash on another culture or country, no matter for what reason in history events happened.
Blaming Polish players with cowardice, repeated times > no warning, no ban
Same reason as the Above
Dark skin jokes > no warning, no ban
Racist, need i say more?
Willingly team-killing > 3 days ban
Obvious reasons.
To talk about Russian tanks being stronger (That's not true in my opinion, I was very happy with my German Tank Destroyers) > warning, 1 week ban
this must be a Forum RO (Read Only) because this would be fine for Game chat. You likely created a new post even though theres 100's of others you could have used, so the Forum mods closed it.
To talk about US tanks being stronger > no warning, no ban :P
Same as above
The reason why I got banned, to call communism bloody > 1 week ban
without knowing the rest to that one i cant comment, on it's own doesnt seem worth banning.
To talk about freedom of speech, without swearing, without flaming > 1 week chat ban
You were likely argueing with a Mod, Freedom of Speach only goes so far, there are rules that you agreed to. Aside from the above we dont tolerate insulting other players or swearing at them, flaming trolling and spamming/flooding is also asking for it. whether you feel you have the freedom to do so doesnt matter, you agreed to abide by these rules when you accepted the EULA to play the game. Use common sence, show respect to other players and WoT staff and you wont have any problems.
To talk bad about Jews > 5 years of game ban (That one is deserved, and as a dark skinned person I completely support such a ban)
obviously.
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Most of us Mods except only a handful from the recruitment done not long ago have been with the game for 6+ months, some of us almost 1 Year now, i believe all of us are 20+ yrs old, so no 10yr olds. We uphold the rules and if you cant follow them them as you agreed to when accepting EULA as stated earlier, then ya...you'll be banned and come here bitching about it.
I agree with the OP, its the same in Forums aswell only u don't get banned but if they dont like what you say or have sd it will pulled from the forum I will its censorship at its best, Socialist they are.
WoT is not perfect game, it have some problems, but (as i also wrote on WoT forum) the biggest one is mods/devs or whoever represent company and game at forum. Your way of "communication" (it can hardly be defined as communication) toward gaming community (or potentional buyers of game which you represent, and which money company wants, not otherwise what is clearly not clear to you) is huge collection of immature, inappropriate, arrogant and similar behavior. Lack of any communication skills isnt, in fact biggest problem. Biggest one is lack of ability to recognize that.
Voices about your behavior toward gaming community is louder and louder and all what you have to say is that "ppl bithcing". Obviously basics of selling and marketing isnt familar to you.
It is really not important how old you are biologicaly, way of your behavior showing that truly.
It's so good to hear from you CarIR, you are one the few WoT mods I respect. These examples I gave are from WoT EU server. When the servers were together, you, Iggy (although he is not a mod any longer), lordduck1 etc. were keeping the chat clean, and the bans were deserved.
But the situation in the EU server is different than old times. I don't know how it is in the US server, but in EU server non-English languages permitted/tolerated in the game chat.
You told you don't know the exact situation, so:
Some Russian players started to make fun of us EU players, like how bad we play etc, thus in Russian. Then swears started. We told it to the mods, one of them told he understands what they tell. We expected a warning or chat ban, nothing came. I was really offended at some Belarus player's 'joke' about dark skin (not being a white but dark skinned person makes me sensitive to such topic, sorry). I started to talk about Belarus, how much the people have to suffer there etc. In anger I used this sentence: 'When the hell did Belarus change its government from bloody communism?'. (I am sorry if this is considered as a swear in MMORPG forums as well, I don't think it is.). Immediately afterwards I got banned RO chat for 1 week. The Russian who were swearing at us were so happy about this. A player started to protest about my ban, he talked about freedom of speech, he didn't swear, nothing bad, just was writing about that everyone has a right to tell what they are thinking, and he got RO banned as well.
I wrote about it to the support@, and I got banned in exchange for that... So I went to the eu game forum, made an illegal post about my ban, and got my forum RO ban for 1 week as well. In my other account I tried to contact the guy who defended me, but surprise 'The person whom you.... banned...'(can't recall what was written exactly in the message error window.)
I watched the game chat 2 days, some time playing some time reading, in order to see the behaviour of the mods. The stuff I noted down and wrote, the insults and bans, or no bans, are all written in my last post.
I am sorry that I am full of anger, and don't want to insult you CarIR. However the new mods behaviour is untolerable. I understand that the game company is Belarus, so Belarus and Russian players are treated better. But this doesn't give them the right to take away our 'freedom of speech'. If they can swear, insult us, then we shall be able to swear, protest against the injustice as well.
Nah, I cannot grow a spine and cannot learn to take a joke, especially after a 'white' gang robbed me, but the police arrested me instead 'for stealing my own computer', just because of my dark skin. I take racist jokes seriously, sure it is easy for you pale skin to tell me to learn to live with it. But no, it is hard to live with it.
Worst community? You should try Global Agenda.
I'll leave out any name dropping or anything like that, but yes, there are some mods (mind you, I guess pretty much all of them are volunteers and fellow players) who are just plain terrible at what they do.
I'm not going to write a short novel about it now, but I just wanted to let you know that I agree with you. What I've witnessed so far is a pretty terrible experience. I'm not sure if all of it is to blame on the mods, as wargaming themselves seem to have pretty obscure and weird standards they go by.
In the end of the day you'll always be the loser when trying to argue with someone who holds power, so I gave up on it and just accepted the fact that I'd very much like them to kick out a few mods for the sake of their own professionality.
Thanks for the compliment Altug, unfortunatly some of the Mods are still alittle too Ban happy or biased in their work, personally alot of their ban lengths i think are abit too harsh. I created my own ban length and guidelines for bannings that i personally follow that i believe are more "fair". Iggy was removed as a Mod for his abuse of Power, and Lordduck1 i hand picked to mod US server with me.
EU server is not english only in General chat considering all the multi language country players involved and it's unfortunate to see that happen to you, i would have translated what the russians said first and as the instigators banned them if it were truely offensive, however i wouldnt suggest attacking them back as i would have had to warn/chat ban you aswell although from what you said here doesnt seem like more then a warn would be needed.
Unfortunately aswell, we have a policy of ROing people who publicly talk about a mods actions or their banning... so when you went on your rampage of trying to make everything public you kept getting banned. people who want to dispute their bans or a Mod action should either talk to a Mod directly (but with respect and politely) or contact Support. as far as i know it's the Forum Mods running the EU server atm, theres no dedicated game mods for it like Lordduck1 and me are for the US server, they may be used to the more strict ways of the forums.
If you or anyone has trouble with people in game (aside from TK's) you can always PM me on the WoT forums (screenshot of the event in question is needed) and i can evaluate it and take care of it. i can go to both servers aswell so it doesnt have to be only US server issues.
again sorry to hear your bad experiance Altug, i can imagin you felt like there was some kind contract on you to have you silanced lol, like i said unfortunatly with the rules of discussing Mod action in public you hit all the wrong places for it. however the ban for contacting SUpport is curious, doesnt sound like them..could possibly be something else.
You are insane...
I`ve been playing the beta since day 1 and i can say you are wrong. How do i know? We are like 100 people on a channel talking about the game, share opinions etc... nobody claimes he was banned without a good reason.
I got chat banned for swearing at somebody camping. It was fair. Nobody i know got banned without a good reason.
They just enforce the rules well, so people opening new threads after there are 100 other threads on the subject get punished. Wasting the time of the people reading the forum is not cool.
All in all, it`s a very nice game, but the players try to ruin it.
Ok, it seems I was not fair in my judgement. I created an account in the US server, although the high ping makes it harder to play, I am very happy with the chat, and how it is moderated. Thinking that the game will be soon hard wiped, I don't consider it a great loss to start anew. May the EU mods 'rule' in the chat and ban anyone whom they don't like. I thank the player who suggested to move to the US server. I suggest for those who get banned RO or from game to do the same. Soon with the hard wipe, the US server will be a heaven safe from Russian insults and communist moderators.
Those who like to chat between games, a warning to you: Today in EU server the mod banned someone for writing 'lol' too many times. There was a good joke everyone liked, people wrote 'lol' 'lmao' etc. One guy probably liked it so much so he wrote it a few times. Mod banned him :P
The joke was:
They invented a machine which will allow fathers to share the pain of the mother during giving birth. In the hospital they test it on a husband whose wife is giving birth. First they start the machine's strength at 10%. The doctor asks the husband if he feels any pain. He says no. The doctor increases the strength more, meanwhile the mother's screams can be heard from next room. The husband tells again 'I feel nothing. The doctor gets frustrated and increases the machine's strength to maximum. The husband again tells 'sorry doctor, but I feel no pain, and her wife screams louder and louder.
Next day they find the neighbour's body who died horribly in pain.
I hate to tell you this, but there is a game out there with a much worse staff than WoT. Try posting something on WoA's forum for support, and watch what happens. I can promise you that you won't see a GM respond to you.
I am sorry but your given examples and examples posted by other posters has nothing to do with moderation, what you do is a censorship - you ban and prohibit topics.
I couldn't agree more. I was threatened with a ban by Tanitha for posting a question in the wrong forum. Then the same giant epeen general Tanitha sent a rude message threatening to ban my account for a comment that he/she apparently assumed was made by me on alt account. I replied I did not make the comment in the question and I did not post on an alt account and I was told "you had better find out who did and talk to them". Well Tanitha.....I dont think so and have fun playing by yourself.
After playing beta for 4 months, I was almost ready to pre-order. I fired two shots against someone who kept shooting me over and over. I took a screenshot. The game banned me.
Apparently, there's an autoban system that bans you even if you slightly hit someone. I tried explaining to customer service and attached the screenshot. I got a response with words in ALL CAPS and telling me I should attach a screenshot next time. Words in all caps? Are you serious?
I'm glad all this happened before the 24th. I almost pre-ordered this game. Their customer service staff needs work.
I am begining to agree, My post attempting to get help from them with my ban issue has resulted in my post being closed. They have failed to send me any infromation and or lift the ban.