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Trion Worlds not honoring pre-order agreements

emistzemistz Member Posts: 54
in The Pub at MMORPG.COM

Trion after seeing its servers overloaded has decided not to honor its pre-order agreements in order to keep players that already payed from coming in until they have gathered more server capacity.

One such example is Trion'0s arrangement with walmart where any player who pre-orders from walmart is to email Trion for a pre-order code in order to take part in the "head start." Players who have pre-ordered 5 days ago have yet to receive any response from Trion who is quietly trying to sweep the problem under the rug by not mentioning it in any of their update threads. Furthermore, these same players cannot post on the forums since they dont have a pre-order code to apply to their accounts.

I spoke to a GM who said "I don't see what the problem is" and "Perhaps you should order from another source." Apparently, Trion sees nothing wrong in not honoring its pre-order agreements. 

This is perhaps a bad omen of things to come as Trion's customer service is pushed to provide some kind of service to its customers.

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Comments

  • cagarcagar Member Posts: 98
    One of my friends preordered from gamestop, he had no issue getting in on the 24th. Another preordered thru best buy I think, also no issues. I had no issues either, but I preordered thru trion.

    70 monk eq1
    80 bruiser eq2
    43 druid wow
    Currently playing : rift

  • SoludeSolude Member UncommonPosts: 691

    And your ticket number with Trion support is what exactly?  How does someone who can't play talk to a GM?  Fail-troll.

  • emistzemistz Member Posts: 54

    I'm not the person having these issues. If you really think im trolling check the RIFT fb page. 

    image

  • ThomasN7ThomasN7 87.18.7.148Member CommonPosts: 6,690

     Request this theard to be closed because...

    1. This isn't the proper place to cry about account issues with companies.

    2. Trolling

    Thank you! :)

    30
  • stragen001stragen001 Member UncommonPosts: 1,720

    Trion have a support number. If email isnt working, phone them.

    Go here to find the number for your country

    http://trionworlds.custhelp.com/app/answers/detail/a_id/478/session/L3RpbWUvMTI5ODc3MjE1Mi9zaWQvNEQ3TE5Ebms%3D

    Also:

    http://trionworlds.custhelp.com/app/answers/detail/a_id/880

    says you need to attach a screenshot of your proof of purchase when you email them

     

    Edit:

    Troll.

    Cluck Cluck, Gibber Gibber, My Old Mans A Mushroom

  • sundropsundrop Member Posts: 67

    I do not like feeding a troll but those replies? He said "walmart" your gamestop and bestbuy's work replies has no merit to his post. As far as a how did he petition out of game? You ever seen "email support" just about every MMO has it, and so does Trion.

     

    Walmart......

     

    http://www.walmart.com/catalog/product.do?product_id=15701746&adid=bzv_fb_revshr_001

     

    It says

    To get your pre-order code, visit http://trionworlds.custhelp.com and click the "Walmart Preorder" link under the Account/Billing header. Once submitted, Trion Worlds will email your pre-order code to you.

     

    Maybe he is right and Trion is not answering the emails?

  • ianicusianicus Member UncommonPosts: 665

    nice try bud, please take it elsewhere...

     

    PS dont buy games from walmart, one they are terrible, and two they are awful.

    "Well let me just quote the late-great Colonel Sanders, who said…’I’m too drunk to taste this chicken." - Ricky Bobby
  • Asm0deusAsm0deus Member EpicPosts: 4,619

    Originally posted by ianicus

    nice try bud, please take it elsewhere...

     

    PS dont buy games from walmart, one they are terrible, and two they are awful.

    agreed walmarde is terrible when it come to support BUT isnt that his point perhaps there IS somekind of problem here?

     

    Brenics ~ Just to point out I do believe Chris Roberts is going down as the man who cheated backers and took down crowdfunding for gaming.





  • emistzemistz Member Posts: 54

    Trion's official take on it:

    http://trionworlds.custhelp.com/app/answers/detail/a_id/880/~/i-purchased-a-pre-order-from-walmart.com-but-i-did-not-get-a-key.-what-can-i-do%3F

    Hint: They say they'll provide keys for walmart pre-orders. Walmart says Trion is the provider of keys.

     

    One of the many people having this issue:

    http://forums.riftgame.com/showthread.php?74506-Help-Request-Wal-Mart-Pre-order

    Some other people:

    http://riftfan.com/general-rift-discussions/customer-support-please/

     

    Wake up. 

    Also, people(my friend included) phoned them and they said that everything was alright and they would get to it and never did.

     

    image

  • LoktofeitLoktofeit Member RarePosts: 14,247

    Originally posted by emistz

    Trion after seeing its servers overloaded has decided not to honor its pre-order agreements in order to keep players that already payed from coming in until they have gathered more server capacity.

    I think you would have received a more positive response from people if you had stuck to just the facts and not kicked off with baseless consipracy theory tinfoilhattery.

    There isn't a "right" or "wrong" way to play, if you want to use a screwdriver to put nails into wood, have at it, simply don't complain when the guy next to you with the hammer is doing it much better and easier. - Allein
    "Graphics are often supplied by Engines that (some) MMORPG's are built in" - Spuffyre

  • everyoneelseeveryoneelse Member Posts: 1

    Dear OP:

     

    We don't care.

    Sincerly,

    Everyone Else.

  • ChirugaiChirugai Member UncommonPosts: 304

    Locked due to trolling. Please review the Rules of Conduct.

    Fortune favours the bold.

This discussion has been closed.