1 too many bad customer service relations, seems like someone had a great idea for a game and it didn't congomerate and was sold to a f2p jap mmo maker. Literally had better experiences at the DMV..........ugh, get it the fuck together av.
Everytime I've needed help a GM has replied in under 5 mins, I can't complain. When I resubbed and my character was gone it was back after the server up.
There is much worse problems in this game than the customer service. However, I have to call complete bs on all the people in this thread saying the customer service is so great... You have to be kidding me. It's freaking horrible. There answer to pretty much any problem is.... its your fault. Gm's in game apparently don't even have one solidified rule set as they all tell you different things, and what one gm says is okay, the next will take action against you.
Only time I really had to petition a GM was in a situation where I resubbed. I spawned in the city my clan previously held and was killed, then sent to a racial statrter city. But I was red, so I got zapped by the towers upon loading in.
I asked a GM if he could help me out by doing something to stop me from getting "zapped in the rectum" every time I loaded. The gm's respionse, within 4-5 minutes (if that), was "How may I help to relieve your rectal discomfort?". I was moved to the nearest chaos city and bade farewell.
As far as initial customer service (at game launch), it was horrendous, as you could only get an account by checking out the "store" during the one hour it was open at some insane hour of the morning. No word to my knowledge was gicen; you had to hope and guess correctly. Things are exponentially better now, it seems.
1 too many bad customer service relations, seems like someone had a great idea for a game and it didn't congomerate and was sold to a f2p jap mmo maker. Literally had better experiences at the DMV..........ugh, get it the fuck together av.
Originally posted by Caligo 1 too many bad customer service relations, seems like someone had a great idea for a game and it didn't congomerate and was sold to a f2p jap mmo maker. Literally had better experiences at the DMV..........ugh, get it the fuck together av.
I bet you asked GM if he could give you some free r70 weapons and dragonscale armors and he answered he couldn't...
everytime i did /gm_help or whatever the command was (about 4 times), i had a GM respond and help me within 2-3 minutes.
which is WAY WAY WAY better customer service than any i've gotten from any other MMO company. pretty impressive for such a small indie company.
QFT
The game also runs better than other MMORPGs that I play. This is the most friendly alt+tab game I have for example.
If you think SC is bad I wonder what you would have thought of the 3-6 hour long queues and my having to install google crome with a 5-second refresh plug-in to get into the game during the first week. Others tried every week and couldn't get in for a month or more. That was craptacular.
NEWS FLASH!"A bank was robbed the other day and a man opened fire on the customers being held hostage. One customer zig-zag sprinted until he found cover. When questioned later he explained that he was a hardcore gamer and knew just what to do!" Download my music for free! I release several albums per month as part of project "Thee Untitled" . .. some video game music remixes and cover songs done with instruments in there as well! http://theeuntitled.bandcamp.com/Check out my roleplaying blog, collection of fictional short stories, and fantasy series... updated on a blog for now until I am finished!https://childrenfromtheheavensbelow.blogspot.com/Watch me game on occasion or make music... https://www.twitch.tv/spoontheeuntitled and subscribe! https://www.youtube.com/channel/UCUvqULn678VrF3OasgnbsyA
Comments
Whats congomerate mean ?
Lolipops !
Everytime I've needed help a GM has replied in under 5 mins, I can't complain. When I resubbed and my character was gone it was back after the server up.
There is much worse problems in this game than the customer service. However, I have to call complete bs on all the people in this thread saying the customer service is so great... You have to be kidding me. It's freaking horrible. There answer to pretty much any problem is.... its your fault. Gm's in game apparently don't even have one solidified rule set as they all tell you different things, and what one gm says is okay, the next will take action against you.
Thanks, i'm not the only one that sees this, not raging btw, Still have my acct etc...........just got tooled around alot by the CS.
I'd prefer to lol at fanboys myself. I never said I expected more, I was just telling these people to stop pretending it's good.
Hmm, gm's always respond within 2 minutes for me. Dunno what you want from them...
Only time I really had to petition a GM was in a situation where I resubbed. I spawned in the city my clan previously held and was killed, then sent to a racial statrter city. But I was red, so I got zapped by the towers upon loading in.
I asked a GM if he could help me out by doing something to stop me from getting "zapped in the rectum" every time I loaded. The gm's respionse, within 4-5 minutes (if that), was "How may I help to relieve your rectal discomfort?". I was moved to the nearest chaos city and bade farewell.
As far as initial customer service (at game launch), it was horrendous, as you could only get an account by checking out the "store" during the one hour it was open at some insane hour of the morning. No word to my knowledge was gicen; you had to hope and guess correctly. Things are exponentially better now, it seems.
whats that now?
"I play Tera for the gameplay"
I bet you asked GM if he could give you some free r70 weapons and dragonscale armors and he answered he couldn't...
everytime i did /gm_help or whatever the command was (about 4 times), i had a GM respond and help me within 2-3 minutes.
which is WAY WAY WAY better customer service than any i've gotten from any other MMO company. pretty impressive for such a small indie company.
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Corpus Callosum
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QFT
The game also runs better than other MMORPGs that I play. This is the most friendly alt+tab game I have for example.
If you think SC is bad I wonder what you would have thought of the 3-6 hour long queues and my having to install google crome with a 5-second refresh plug-in to get into the game during the first week. Others tried every week and couldn't get in for a month or more. That was craptacular.
NEWS FLASH! "A bank was robbed the other day and a man opened fire on the customers being held hostage. One customer zig-zag sprinted until he found cover. When questioned later he explained that he was a hardcore gamer and knew just what to do!" Download my music for free! I release several albums per month as part of project "Thee Untitled" . .. some video game music remixes and cover songs done with instruments in there as well! http://theeuntitled.bandcamp.com/ Check out my roleplaying blog, collection of fictional short stories, and fantasy series... updated on a blog for now until I am finished! https://childrenfromtheheavensbelow.blogspot.com/ Watch me game on occasion or make music... https://www.twitch.tv/spoontheeuntitled and subscribe! https://www.youtube.com/channel/UCUvqULn678VrF3OasgnbsyA
Are you even posting on the correct forum? If not , what THE HELL are you talking about?