So, is anyone actually reading what the OP claims?
He says that he agreed to a 12 month subscription, contingent on the fact that the expansion would be included for free along with it. Then he says that the expansion was NOT included, only parts of it, and wanted to cancel and get his money back. FC said, fuck you buddy, we've got your money, and wouldn't agree to the refund.
According the the OP's claim, they did not deliver what was agreed upon. The charge back was as a result of being unable to resolve it amicably because the company refused to acknowledge any fault.
Now I would love to see what was actually written in the deal because there's a good chance he misread it. Even assholes like FC would tend to follow the letter of an agreement to cover their collective backsides and weasel whatever they can from their clients. But the OP is saying this didn't happen and based on that, he was the one being defrauded.
So call him out as a liar or tell him he misunderstood the nature of the deal, but don't try to justify the activity of FC based on the OP's account of what happened. According to that, the company was clearly in the wrong.
Personally, I can go either way with it. But my opinion of FC is already pretty much as low as it can go so I'm more than willing to take him at his word. If I'm wrong, I couldn't care less. I wasn't planning on ever giving that company another dime anyway
"Charge back" is different than "Unsubscribe". I thought it was kinda clear. It's like buying a TV at Best Buy, then dropping it back on their lawn while filling for a charge back on your credit card because you don't want that tv anymore. Best Buy is likely to do something about it.
Right but if there was an issue with the TV, lets say it was dead on arrival Best Buy has a warranty to replace the TV
If you were purchasing the TV for a specific feature and it didn't come with that feature, Best Buy would work with you to provide you a TV with that feature or refund your purchase if you wanted to buy the TV at a different store. Also Bestbuy covers their products with a 30 day return policy as long as you did not intentional damage to the product like throwing a basball bat in the screen and asked for a refund on a broken tv.
Regardless this scenario you are creating is completely different than what we are talking about. The problem is the promotion that came from Funcom promoted a deal with their subscription rate including a product activated on the account; which did not happen.
Lets start at the beginning, show us this promotion.
2nd they have to try to resolve the issue within reason, they may be oblicated to give a refund but, there is a difference by demanding/getting a refund and just take it.
"Charge back" is different than "Unsubscribe". I thought it was kinda clear. It's like buying a TV at Best Buy, then dropping it back on their lawn while filling for a charge back on your credit card because you don't want that tv anymore. Best Buy is likely to do something about it.
Right but if there was an issue with the TV, lets say it was dead on arrival Best Buy has a warranty to replace the TV
If you were purchasing the TV for a specific feature and it didn't come with that feature, Best Buy would work with you to provide you a TV with that feature or refund your purchase if you wanted to buy the TV at a different store. Also Bestbuy covers their products with a 30 day return policy as long as you did not intentional damage to the product like throwing a basball bat in the screen and asked for a refund on a broken tv.
Regardless this scenario you are creating is completely different than what we are talking about. The problem is the promotion that came from Funcom promoted a deal with their subscription rate including a product activated on the account; which did not happen.
Lets start at the beginning, show us this promotion.
2nd they have to try to resolve the issue within reason, they may be oblicated to give a refund but, there is a difference by demanding/getting a refund and just take it.
That promo was in December of last year, I do not have that email unfortunately. If someone does have a copy of that promotion around that time frame, please link it through imageshack or something, that is regarding the Godslayer expansion included with a subscription of 12 months + other goodies - don't know how they went about sending it out to what types accounts. Wonder if there are ways of finding out all the promos Funcom sent out, maybe a list of stuff sent out.
Well then, the promotion was real. I was not thinking of going back to AoC, but was thinking of The Secret World. Sounds like rethink mode. Yet another strike against Funcom.
The last time I paid for an AoC subscription was on 6/26/2008 for a 6 month sub that would of lasted until 12/26/2008
Due to some broken issues with PVP that were game breaking at the time I had no interest in renewing my sub.
Around 12/11/2010, almost 2 years later I was sent an email promo that if I subscribed to AoC's 12 month plan I would receive the Godslayer expansion pack for free and "All these extra goodies" Oh joy! - So i was skeptical at first debating if I really wanted to come back to AoC based on it's previous issues, since I liked the general PVP aspect of the game but disliked the exploit that was rampant at the time.
Skip this part if you already know of the issue, otherwise read on to educate yourself a bit about the system.
(The issue at that time with PVP was a lower level player *lvl 30* that would be gray to a *lvl 45* could initiate a fight with the lvl 45. This was not supposed to happen, the system was in place so higher level players can't gank gray lower level players. If the lvl 45 fought back the gray 30 who attacked him, the lvl 45 would get criminal status and if he killed the gray murder status and murder points, preventing that character from using normal means of travel and normal vendors. This was exploited by groups of lower level grays ganking solo higher level characters and just baited higher levels with no real way to defend themself if they wanted to not be murder status.)
Now after debating the fact and the costs, it seemed like a really good deal and I was not subscribed to any other game at the time and the games that I really wanted to play would not be coming out for still a long time to come (Diablo 3, SWTOR). I made the purchase to the subscription, downloaded the game, logged in and noticed the expansion was not enabled. I checked my account and noticed I had some Godslayer features enabled, like the eastern riding style and what not, but did not have the Godslayer expansion enabled as was promised through the promotion.
I contacted support about the issue and they said I would have to purchase the expansion seperately and would not work with me in getting the issue resolved.
Problem 1: I was falsely mislead about a promotion they were handing out that they would not fix.
So what would the next step be any reasonable person would take? Ask for a refund on the subscription.
The representative I spoke with refused to take any action in refunding my subscription fee and went off saying that my 12 month subscription was a RENEWAL from a previously purchased subscription. As you were reading this earlier if you remember me saying the last subscription that was recorded was a 6 month payment. How can you get a 12 month renewal from a 6 month previous subscription that was deactivated 2 years ago.
This rep was very stubborn and as I could see did not understand English or lacked the common sense in what I was telling her about my situation. I told her since Godslayer was not enabled on my account for the promo, that I want the subscription refunded since I would no longer be supporting Funcom financially as my entertainment provider. She denied my request and told me to have a nice day.
So again, what would be the next step any reasonable coherent person living would take?
That's right... Contact your financial institution and have them force cancel the charge. This is what I did. Problem solved.
AoC goes Free 2 Play with Unchained in 2011. Heard about it, wasn't interested enough at first to check it out until recently. I decided to check it out again to see how it progressed and found out that I cannot log into my account. I logged into my account on Funcom and it shows my status as Banned (contact customer service). So I contact them to see what their issue is and why they banned the account.
They tell me:
Greetings and thank you for contacting customer support.
Your account is banned because of a charge back for Age of Conan 12
Month Recurring which was placed on 2010-12-11 08:44:27. We will remove
this ban when you pay for the 12 months.
Thank you.
Really? this had me in stitches lol. I never heard of a company banning your account because you wanted to cancel/refund a subscription. Way to block off a customer entirely from having any potential of getting money from them for a monthly sub or what not.
They act like we live in the stone age and they can't reverse/refund a charge. So until I pay a 12 month sub they won't un-ban my account, and to think I was planning on buying the expansion Godslayer for $9.99, paying for a monthly sub $14.99 and maybe even more time before Diablo 3 and SWTOR come out. Well for their stubborn attitude they lost potential money they could of made for the 12 month subscription grudge they are holding against me.
On top of that they lost a customer for good. I will not be buying The Secret World, because their current customer service morons will be providing their lack of service for that game as well. I am boycotting their products, in addition I told them I would advise the public of their actions and make others aware of what type of people are employed at Funcom.
I will be playing Age of Conan Unchained on a free account, leeching my fill until I am satisfied waiting for the release of better games to come.
I will not be supporting Funcom financially and I urge others to be well informed based on this episode and make a decision before they think about throwing their $$ towards Funcom. This company is not deserving of such and may have just burried themselves deeper in the hole.
I think I remember that promotion (got the same email) you're referring to, around that same time they offered free playtime as well. I remember there were numerous options in how you could resub and different benefits for each. I'm just wondering if you picked one of the non-expansion options or not? If not that's pretty f'd you didn't get the expansion. I def would have made a bit of fuss over that myself. My question is, did you use any of that 12 month's of gametime? As well as when did you do the charge back?
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Most if not all MMO's will ban you if you do a charge back, thats just how it is.
In this situation it seems as though this was a justified charge back. If he didn't get what he paid for he didn't get what he paid for. Unless he waited 6-7 months to do his charge back he really didn't commit a foul, he took matters into his own hands when CS wouldn't do their job.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Originally posted by Kaijin2k3 According to the OP's post... 1.) Received promotional offer: Buy 12 month subscription, get Godslayer expansion free. 2.) Took the promotional offer: Bought 12 month subscription, did NOT get Godslayer expansion free. 3.) Right after discovering that he did not get the promised expansion, contacted customer support. 4.) CS refused to give the Godslayer expansion. 5.) In response, asked for a refund. 6.) CS refused to give refund. 7.) Charge back. --------------------------------- Asside from having your account banned for any charge back being in the norm in the MMO world, I'd say that after attempting to solve the issue with CS and them refusing to, you'd be in the right. Still, it's standard to have your account banned for it. Besides that, I love how people are adding "what they just know in their gut happened" to the story, and then attacking you for the info they decided to add or assume. Don't you love the internet? You're always 100% guilty until you prove your innocence. And even if you actually MANAGE to do so, eeh you know what? You're still guilty.
Finally a logical post in this thread. I don't care one bit about this game or Funcom but, after reading the nonsense in here after it was clear what had happened and a VERY large number of you not understanding (even going as far as claiming he/she had stolen from FunCom) I'm pleased to see one reply that's not ignorant.
Thats funcom they are liars,cheats,and have hands down some of the rudest csr's ever.I played Ao for years so I know how they are then they conned be abit back to beta test there kids mmog they are workin on under the promise if I did I would get in TSW beta when it was ready a few friends did it also they got there beta info shortly after I emailed them told them I hadnt even sent screenshots of my beta char reaching the lvl that they wanted to be eligible for TSW beta gm replied back tough shit there was nothing they could or wouild do it about it regardless.
Thanks, then Im now just interested in what really expired in their conversation.
Since acording to the OP some features where enabled, I wonder what the real issue really was. I dont believe he didnt have access to the content for what was it again? 6 months? and them refusing to take any steps period.
It seems more likely the employee couldnt resolve the issue right at the spot and the OP demanding a full refund because of that.
Heck it wouldnt suprise me they told him due some issue they cant enable the missing features on the spot.
Regardless a I dont see how a full refund is justified, after all the OP did take advantage of atleast 6 months of services.
So you entered the special offer/promotion code before clicking confirm purchase right? I ask becouse I didn't see that you had, in your discription of events.
You know those little stories that'd be on end of grade tests back in elementary school? The ones where you'd read a paragraph or two about Jack and Jill painting a fence, then at the end you'd have a multiple choice question along the lines of, "What were Jack and Jill painting?"
About half of the people posting in this thread would fail that test, if taken right now. That had to be said.
To the OP, good for you for standing up for yourself. Aside from chargebacks, I can also personally recommend the BBB (Better Business Bureau) for getting results when dealing with these kind of businesses. When EA committed fraud by not giving 30 days notice before taking down the APB (original) servers, as was promised on the back of every retail box copy sold in the US, and refused to issue me a refund for the two copies I bought (>$100), I spent 5 minutes filling out the BBB webform and within a week I had a $150 credit to the EA store.
Thanks, then Im now just interested in what really expired in their conversation.
Since acording to the OP some features where enabled, I wonder what the real issue really was. I dont believe he didnt have access to the content for what was it again? 6 months? and them refusing to take any steps period.
It seems more likely the employee couldnt resolve the issue right at the spot and the OP demanding a full refund because of that.
Heck it wouldnt suprise me they told him due some issue they cant enable the missing features on the spot.
Regardless a I dont see how a full refund is justified, after all the OP did take advantage of atleast 6 months of services.
You've really got to go back and read what the OP wrote. It seems many in this thread only bothered to skim it.
He said that originally he's subbed for six months, then stopped because he didn't like what was going on with the PvP. Then, 2 YEARS LATER, he received the promotional offer that was supposed to include the expansion pack -- the one that was never delivered. So he re-upped for the 12 month period required as part of the promotion, then learned that the expansion was not included with it. He then IMMEDIATELY contact customer service to get it resolved and they gave him the run around. Eventually, after they gave him the final kiss off, he went to his bank and asked them to reverse the charge.
Thanks, then Im now just interested in what really expired in their conversation.
Since acording to the OP some features where enabled, I wonder what the real issue really was. I dont believe he didnt have access to the content for what was it again? 6 months? and them refusing to take any steps period.
It seems more likely the employee couldnt resolve the issue right at the spot and the OP demanding a full refund because of that.
Heck it wouldnt suprise me they told him due some issue they cant enable the missing features on the spot.
Regardless a I dont see how a full refund is justified, after all the OP did take advantage of atleast 6 months of services.
You've really got to go back and read what the OP wrote. It seems many in this thread only bothered to skim it.
He said that originally he's subbed for six months, then stopped because he didn't like what was going on with the PvP. Then, 2 YEARS LATER, he received the promotional offer that was supposed to include the expansion pack -- the one that was never delivered. So he re-upped for the 12 month period required as part of the promotion, then learned that the expansion was not included with it. He then IMMEDIATELY contact customer service to get it resolved and they gave him the run around. Eventually, after they gave him the final kiss off, he went to his bank and asked them to reverse the charge.
Still in FailCom's corner?
Ya and thats the problem with most of these ppl. They see a title, skim, miss out on all the important details because they dont want to take the time to read the facts and then make up their own opinions.
I appreciate everyones support who read and knows whats going on - You other people who keep thinking I'm scamming them need to go back to class reading rainbow.
My next step is to provide Funcom with the promo details in correspondence with the dates and see what they do. I don't doubt they probably won't do anything on their end or admit fault, but we may be surprised. Hell I was supposed to be in the TSW Open Beta, guaranteed from that purchase, what a ridiculous company.
Looks like The Secret World is going to remain more of a secret than FC would like with customer support like that. If they can't honor their own promotions, I don't even see why on earth you'd want to have anything to do with that company, ever again.
Waiting for Guild Wars 2, and maybe SWTOR until that time...
Thanks, then Im now just interested in what really expired in their conversation.
Since acording to the OP some features where enabled, I wonder what the real issue really was. I dont believe he didnt have access to the content for what was it again? 6 months? and them refusing to take any steps period.
It seems more likely the employee couldnt resolve the issue right at the spot and the OP demanding a full refund because of that.
Heck it wouldnt suprise me they told him due some issue they cant enable the missing features on the spot.
Regardless a I dont see how a full refund is justified, after all the OP did take advantage of atleast 6 months of services.
You've really got to go back and read what the OP wrote. It seems many in this thread only bothered to skim it.
He said that originally he's subbed for six months, then stopped because he didn't like what was going on with the PvP. Then, 2 YEARS LATER, he received the promotional offer that was supposed to include the expansion pack -- the one that was never delivered. So he re-upped for the 12 month period required as part of the promotion, then learned that the expansion was not included with it. He then IMMEDIATELY contact customer service to get it resolved and they gave him the run around. Eventually, after they gave him the final kiss off, he went to his bank and asked them to reverse the charge.
Still in FailCom's corner?
I question what actually expired, I do not rule out there being an issue, but I suspect he was told either they cant resolve it at the time or they have to look into it. It still seems far more likely he trew a tantum and yelled I want mah refund a hung up and called the bank.
I know its easy to asume, but other then an angry post kinna suggesting the above did expire other then his word I have nothing to really pick either side. But since the above is more likelyt yes , I do lean more towards FC's favor.
Most if not all MMO's will ban you if you do a charge back, thats just how it is.
In this situation it seems as though this was a justified charge back. If he didn't get what he paid for he didn't get what he paid for. Unless he waited 6-7 months to do his charge back he really didn't commit a foul, he took matters into his own hands when CS wouldn't do their job.
It does not matter if it is a justified chargeback or not. They ban the account any way as it now has a negative amount of money on it. (since at least some time does go by before the charge back happens.) So both were right in my mind.
OP: Did not get what the promo promised, So a chargeback was within his right.
Funcom: Have the right to ban the account.
Also it sounds to me like the account is not banned but suspended until the customer pay for the subscription. Not really the same thing.
Reading some of these responses makes me wish that a meteor would strike the earth. I can't see any purpose to continuing the species if we can't apply even the most basic level of deduction or common sense.
1- OP changes stories about logging in to fit his/her argument. Not a sign of honesty.
2- OP states that rep didn't seem to understand English, but somehow fails to realize that this may have resulted in nothing more than a communication error.
3- Despite my pessimism I still have to think that at least one of you should be able to read dates. The offer http://news.softpedia.com/news/Age-of-Conan-Offers-Special-Subscription-Deals-126814.shtml was BEFORE RotGS released. If you read the link the article even states that there wan't even a release date at that time, November 12th, 2009. By taking advantage of the 12 month offer you would recieve a copy of RotGS when it came out, which occurred in May 2010. The OP states that he took advantage of an offer in December of 2010, well after both the expansion release and the offers duration.
4- Despite the offer being over with at the time the OP purchased a 12 month sub, AND the admitted language barrier, rather than behaving like an adult and admitting that he was mistaken, OP decided to do a charge back.
Since the offer wasn't valid at the time the OP purchased the 12 month sub and he failed to behave responsibly both in not taking appropriate steps to work with Funcom to resolve the problem, and in admitting he had misunderstood what was being offered, this is a case of buyer's remorse not bad customer service.
Unhappy that he had made a mistake the OP then punished the company wrongfully, committed fraud and made a decision that any rationale adult should know would burn bridges.
Comments
So, is anyone actually reading what the OP claims?
He says that he agreed to a 12 month subscription, contingent on the fact that the expansion would be included for free along with it. Then he says that the expansion was NOT included, only parts of it, and wanted to cancel and get his money back. FC said, fuck you buddy, we've got your money, and wouldn't agree to the refund.
According the the OP's claim, they did not deliver what was agreed upon. The charge back was as a result of being unable to resolve it amicably because the company refused to acknowledge any fault.
Now I would love to see what was actually written in the deal because there's a good chance he misread it. Even assholes like FC would tend to follow the letter of an agreement to cover their collective backsides and weasel whatever they can from their clients. But the OP is saying this didn't happen and based on that, he was the one being defrauded.
So call him out as a liar or tell him he misunderstood the nature of the deal, but don't try to justify the activity of FC based on the OP's account of what happened. According to that, the company was clearly in the wrong.
Personally, I can go either way with it. But my opinion of FC is already pretty much as low as it can go so I'm more than willing to take him at his word. If I'm wrong, I couldn't care less. I wasn't planning on ever giving that company another dime anyway
Lets start at the beginning, show us this promotion.
2nd they have to try to resolve the issue within reason, they may be oblicated to give a refund but, there is a difference by demanding/getting a refund and just take it.
OP did the right thing. Bad customer service seems to be the norm these days.
My theme song.
That promo was in December of last year, I do not have that email unfortunately. If someone does have a copy of that promotion around that time frame, please link it through imageshack or something, that is regarding the Godslayer expansion included with a subscription of 12 months + other goodies - don't know how they went about sending it out to what types accounts. Wonder if there are ways of finding out all the promos Funcom sent out, maybe a list of stuff sent out.
Boom! Here is some proof!
http://www.massiveonlinegamer.com/forums/8-age-of-conan/512-funcoms-qcome-back-to-conanq-promotion
And another!
http://news.softpedia.com/news/Age-of-Conan-Offers-Special-Subscription-Deals-126814.shtml
Google is your friend!
oh snap! Good job.
My theme song.
Well then, the promotion was real. I was not thinking of going back to AoC, but was thinking of The Secret World. Sounds like rethink mode. Yet another strike against Funcom.
Currently bored with MMO's.
I think I remember that promotion (got the same email) you're referring to, around that same time they offered free playtime as well. I remember there were numerous options in how you could resub and different benefits for each. I'm just wondering if you picked one of the non-expansion options or not? If not that's pretty f'd you didn't get the expansion. I def would have made a bit of fuss over that myself. My question is, did you use any of that 12 month's of gametime? As well as when did you do the charge back?
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Oh shit your awesome, thanks a million! =D -- See you people, I wasn't dillusional. Now funcom. I want COMPENSATION mutha f'ers!
In this situation it seems as though this was a justified charge back. If he didn't get what he paid for he didn't get what he paid for. Unless he waited 6-7 months to do his charge back he really didn't commit a foul, he took matters into his own hands when CS wouldn't do their job.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Finally a logical post in this thread. I don't care one bit about this game or Funcom but, after reading the nonsense in here after it was clear what had happened and a VERY large number of you not understanding (even going as far as claiming he/she had stolen from FunCom) I'm pleased to see one reply that's not ignorant.
Thats funcom they are liars,cheats,and have hands down some of the rudest csr's ever.I played Ao for years so I know how they are then they conned be abit back to beta test there kids mmog they are workin on under the promise if I did I would get in TSW beta when it was ready a few friends did it also they got there beta info shortly after I emailed them told them I hadnt even sent screenshots of my beta char reaching the lvl that they wanted to be eligible for TSW beta gm replied back tough shit there was nothing they could or wouild do it about it regardless.
Thanks, then Im now just interested in what really expired in their conversation.
Since acording to the OP some features where enabled, I wonder what the real issue really was. I dont believe he didnt have access to the content for what was it again? 6 months? and them refusing to take any steps period.
It seems more likely the employee couldnt resolve the issue right at the spot and the OP demanding a full refund because of that.
Heck it wouldnt suprise me they told him due some issue they cant enable the missing features on the spot.
Regardless a I dont see how a full refund is justified, after all the OP did take advantage of atleast 6 months of services.
Well I should think Funcom is wrong on this.
As they are in a service and entertainment industry, customer is always right.
They should try to work out with the customer with this no matter what.
Because of this they had lost 1 year of potential subs and more.
Funcom should fire that customer service rep for failing to psycho him to play on.
Pardon my English as it is not my 1st language
So you entered the special offer/promotion code before clicking confirm purchase right? I ask becouse I didn't see that you had, in your discription of events.
You know those little stories that'd be on end of grade tests back in elementary school? The ones where you'd read a paragraph or two about Jack and Jill painting a fence, then at the end you'd have a multiple choice question along the lines of, "What were Jack and Jill painting?"
About half of the people posting in this thread would fail that test, if taken right now. That had to be said.
To the OP, good for you for standing up for yourself. Aside from chargebacks, I can also personally recommend the BBB (Better Business Bureau) for getting results when dealing with these kind of businesses. When EA committed fraud by not giving 30 days notice before taking down the APB (original) servers, as was promised on the back of every retail box copy sold in the US, and refused to issue me a refund for the two copies I bought (>$100), I spent 5 minutes filling out the BBB webform and within a week I had a $150 credit to the EA store.
You've really got to go back and read what the OP wrote. It seems many in this thread only bothered to skim it.
He said that originally he's subbed for six months, then stopped because he didn't like what was going on with the PvP. Then, 2 YEARS LATER, he received the promotional offer that was supposed to include the expansion pack -- the one that was never delivered. So he re-upped for the 12 month period required as part of the promotion, then learned that the expansion was not included with it. He then IMMEDIATELY contact customer service to get it resolved and they gave him the run around. Eventually, after they gave him the final kiss off, he went to his bank and asked them to reverse the charge.
Still in FailCom's corner?
Ya and thats the problem with most of these ppl. They see a title, skim, miss out on all the important details because they dont want to take the time to read the facts and then make up their own opinions.
I appreciate everyones support who read and knows whats going on - You other people who keep thinking I'm scamming them need to go back to class reading rainbow.
My next step is to provide Funcom with the promo details in correspondence with the dates and see what they do. I don't doubt they probably won't do anything on their end or admit fault, but we may be surprised. Hell I was supposed to be in the TSW Open Beta, guaranteed from that purchase, what a ridiculous company.
Looks like The Secret World is going to remain more of a secret than FC would like with customer support like that. If they can't honor their own promotions, I don't even see why on earth you'd want to have anything to do with that company, ever again.
Waiting for Guild Wars 2, and maybe SWTOR until that time...
I question what actually expired, I do not rule out there being an issue, but I suspect he was told either they cant resolve it at the time or they have to look into it. It still seems far more likely he trew a tantum and yelled I want mah refund a hung up and called the bank.
I know its easy to asume, but other then an angry post kinna suggesting the above did expire other then his word I have nothing to really pick either side. But since the above is more likelyt yes , I do lean more towards FC's favor.
Looking at their F2P model this game is doomed to fail. Don't bother wasting your time at all on this game, it's going to close down soon.
It's once again the case of a greedy company ruining a good game.
If this game was fully free from the start with cash shop, trust me it would of been a massive hit.
I was considering giving AoC a try again, I'm gonna pass.
I would have done the samething by calling my bank too.
Funcom sound like some bunch of assholes, just like some of the responces folks have made to the OP.
It does not matter if it is a justified chargeback or not. They ban the account any way as it now has a negative amount of money on it. (since at least some time does go by before the charge back happens.) So both were right in my mind.
OP: Did not get what the promo promised, So a chargeback was within his right.
Funcom: Have the right to ban the account.
Also it sounds to me like the account is not banned but suspended until the customer pay for the subscription. Not really the same thing.
This have been a good conversation
Reading some of these responses makes me wish that a meteor would strike the earth. I can't see any purpose to continuing the species if we can't apply even the most basic level of deduction or common sense.
1- OP changes stories about logging in to fit his/her argument. Not a sign of honesty.
2- OP states that rep didn't seem to understand English, but somehow fails to realize that this may have resulted in nothing more than a communication error.
3- Despite my pessimism I still have to think that at least one of you should be able to read dates. The offer http://news.softpedia.com/news/Age-of-Conan-Offers-Special-Subscription-Deals-126814.shtml was BEFORE RotGS released. If you read the link the article even states that there wan't even a release date at that time, November 12th, 2009. By taking advantage of the 12 month offer you would recieve a copy of RotGS when it came out, which occurred in May 2010. The OP states that he took advantage of an offer in December of 2010, well after both the expansion release and the offers duration.
4- Despite the offer being over with at the time the OP purchased a 12 month sub, AND the admitted language barrier, rather than behaving like an adult and admitting that he was mistaken, OP decided to do a charge back.
Since the offer wasn't valid at the time the OP purchased the 12 month sub and he failed to behave responsibly both in not taking appropriate steps to work with Funcom to resolve the problem, and in admitting he had misunderstood what was being offered, this is a case of buyer's remorse not bad customer service.
Unhappy that he had made a mistake the OP then punished the company wrongfully, committed fraud and made a decision that any rationale adult should know would burn bridges.