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Have i lost my account?
arnaki3000
Member UncommonPosts: 66
in Rift
I know my username and password. Problem is, i 've lost my phone with the authenticator app which was paired with my account. I've tried setting up a new authenticator but their system requires two security answers i'm pretty sure i've never been asked to set..
any idea?
ps. their greek support phone number does not work (subscriber does not exist?)
EDIT: Eventually i emailed support and after verifying all my account details and providing the invoice, they removed
the authenticator from my account. Thanks for all your comments!
Comments
Try checking your mail if possible, Rift got hacked a short while ago so Trion sent out mails urging players to update their security information.
Hope that helps.
will do, thanks for your suggestion
it turns out i had an email prompting to change my password. Guess what.. it asks for the authenticator code, i dont even have the option to email support.
what a mess...
I got locked out of mine too due to a disabled email account and the inability to udate the one tied to my Rift account.
Took it as a sign I might as well go somewhere else. =p
I quit playing Rift months ago and recently I sold my phone not thinking about needing my authenticator. I got the security e-mail a week or so ago so I called Trion and they removed the authenticator from my account in about a minute.
Yeah, you can take this off. When I first opened my account I had the auth on it but when I updated my phone the app stopped working and wouldnt display a code. I just found the support email address on the site and emailed them and told them what happend and they took it off in a very short period of time.