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Awesome Customer Service (at least so far:D)
Hi,
a while ago i got a message from Trion worlds that their servers had been hacked and that i should update my login information......which I immediately did, and played for a few more days until my subscription ran out. (dec 30 2011)
Yesterday i was checking mmo news etc and got the sudden mmo.gamer lust to play Rift again for a while, and than i'd notice they had a ''free-come back weekend'' (whatchamacallit) going on..maybe? So i thought, why not?
Well, i tried to login to the game, but my attempt was promptly refused.
I tried a few more times but....nada.
Than i tried my OLD password, which was, not suprisingly-also refused.
THAN, i thought that the free weekend game-time thingy DID NOT APPLY TO MY ACCOUNT, so i decided to check my master-account on RIft/trion worlds homepage to re-subscribe to the game.
This is when things got kinda sour:(
Couldnt even login to their website.....anymore. Ok, something is definetly wrong here. i tried to look up their customer service info (which i thought would be hellishly hard to do) BUT TADAA!! It was really easy to find their support call number!
And when i called them, I waited in line like for about 5 SECONDS before i was hooked up with a properly english speaking customer service representant (well i dont live in an english speaking country, but its nevertheless appriciated).
Anyways, after a few questions, just within the grasp of minutes, NOT ONLY my account was accesible to me again, BUT i also immediately received a free 2-week playtime from Trion.
Problem solved, kind customer serviceman, PLUS 2 weeks of extra game time? Well trion, you are forgiven! 
:D
I say that coz i really dont go around buying any god damn gold etc in online games, (who the heck would it need in Rift anyways :P ? )
AND i have been playing MMORPGs casually for the last 13 years.
i wont call myself an expert or an mmo veteran (even) BUT i do know my way around to protect my account information (at least I had hoped so)
I dont exactly fall for the ''fake'' emails to snip my acc.info either. And im careful not to login to wierd websites that would use keylogger etcatera.
-So now that the problem is solved, the QUESTION is; why the heck could i not login to my account anymore? Do you guys have any leads?
Thx:)
Comments
Use http://www.malwarebytes.org/; might be a keylogger.
Nice find, ty, ill try it out
Lol what if this anti-keylogger/detector thingy is a keylogger itself? XD
I better google it up a bit before taking the plunge:D
This is strange that you have had good customer serverice as in my opinion their terrible customer service is what ultimately made me quit this game after having my acccount hacked just like you.
Good luck with your account.
I couldn't remember the answers to some security questions on my account, so I called on a freephone number, spoke to someone immediately without having to wait in a queue, had a 2 minute chat and my account was reset.
The Trion customer service is indeed lightyears ahead of other MMO companies. Very impressed.
It's easy to have good customer service when no one is calling
Trion haves the best game assistance from mmo's its a already a brand but RIFT need to be mo0re large i mean their world its to short for my liking . just my opinion, but i hope TRION develops new mmo game in the future with more innovations
You're right. I guess making a bug free, working game makes life easy for themselves.