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Worst support ever
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Oh is this the new trending topic to complain about cause we now have multiples of these? We did the cash shop and then moved on to over hype, then to fanbois causing disinterest. I suppose now that pre purchase is in this would make sense.
I'll just pre-empt a little here and get everyone ready for beta event lag.
Me me me, mine mine mine, now now now!Thats what I read. And I'd think that attitude should yield you the response you were given.
All I see from this thread is that the OP changed their mind and now expect ANet to cover their mistake. If you can't order the right thing in the first place then don't blame others if it doesn't get sorted immediately, it's your mistake.
Don't you have a friend or summat that wants the DE and u can give them the extra cash to get the CE instead and u get the goodies?
you've gone from "that even after a couple of weeks there isnt any reply at all" to "wait 7 days for a solution" i'd say that's pretty good service right there. i wish more companies could use time machines to send me back in time a few weeks.
may i suggest you "dont post for the sake of posting please...." until you've got your story straight?
please pay attention to your plot.
edit: might help your credibility if you re-rolled, too.
Assuming GW2 will be just like every other mmo that's came out.
If you're talking about after release if you decide to buy a CE and add it to your account, normally in mmo's, yes you can. Are you asking if you can cancel your dde copy so that you can order a CE from a retailer? That's up to the company, usually they will work it out with you so that you can get a refund, no one wants an unhappy customer.
I think you need to be a bit specific in your request to get your answer when you email them. Pre-paid orders started April 10th, so it hasn't been several weeks, only 8 days. I would send another more detailed email to give them a clearer understanding of what you're asking. Hope you get a reply soon.
What happens when you log off your characters????.....
http://www.youtube.com/watch?v=GFQhfhnjYMk
Dark Age of Camelot
So you're asking a retailer that's only selling digital copies of the game if they'd upgrade your order to physical version (collectors edition) and wonder why they arent bothering to answer you?
and you blame us for poor sense of logic!
Probably the most obvious troll i've seen in ages.
So you're asking a retailer that's only selling digital copies of the game if they'd upgrade your order to physical version (collectors edition) and wonder why they arent bothering to answer you?
and you blame us for poor sense of logic!
Enough with the relentless logic Spock :P Op demands recompense for his lack of reading comprehension!You pre-purchased from somewhere besides Anet, you're now apparently asking Anet if you can change your pre-purchase of the DDE to the physical CE even though there were a limited number of CE's and most places are sold out. You also apparently did this before April 10th. You've been submitting ticket after ticket which is bumping your help request to the back of the line each time. You are now upset that they have not gotten back to you yet.
No, I do not think any reasonable person would be screaming bloody murder about this.
Made my Day!
Prepurchase is on for 7 Days now!
If you are going to correct him at least be correct yourself. Today is the 8th day, not the 7th.
today is the 17th bro at least in germany
purchase was started 10th
-> 7 days now (at least in germany)
It is quite ridiculous to do but count it out 10 11 12 13 14 15 16 17, that's 8. Not that it really matters it's still a far cry from weeks.
So you're asking a retailer that's only selling digital copies of the game if they'd upgrade your order to physical version (collectors edition) and wonder why they arent bothering to answer you?
and you blame us for poor sense of logic!
Enough with the relentless logic Spock :P Op demands recompense for his lack of reading comprehension!
Makes me cry sometimes.What made me cry was the fact he exaggerated and tried very hard.I might get banned for this. - Rizel Star.
I'm not afraid to tell trolls what they [need] to hear, even if that means for me to have an forced absence afterwards.
P2P LOGIC = If it's P2P it means longevity, overall better game, and THE BEST SUPPORT EVER!!!!!(Which has been rinsed and repeated about a thousand times)
Common Sense Logic = P2P logic is no better than F2P Logic.
....posting for the sake of posting....
The answer is NO you can't.
You really needed them to tell you that? Stop and just think about it for a couple minutes. Not to mention they may not of even known what you wanted if you used that same grammar in your ticket as you did in this post.
Guess it really just depends on how you look at it. I counted the 10th as its own day and today as its own day which would be 8 days. My bad.
... anyway i loled so ty ^^
and yes your guys right 8 days my fault sry ^^
Not really rediculous when rounding. If you go by hour per hour then its not even 7 yet. 7 or 8 though its still a hell of alot closer than a couple weeks lol.
LOL
The OP says we have a problem understanding.
His first statment
"well after i pre purchase and when I request for support it was soo pathetic that even after a couple of weeks"
Dude Pre-Purchase, has only been available since the 10th. How can that be couple of weeks?
' I mean wtf just a simple question am I able to convert my DDE copy to a physical CE, a YES or NO will be sufficient."
If you Pre-Purchase from NCSOFT shop you should know they don't sell the CE there.
If you Pre-Purchase from a third party retailer you need to talk to them not NCSOFT support.
I expect GW2s support to be similar to GWs, far from the best but nowhere near the F2P games.
But the game isn't out yet, so put your questions on the beta forum instead. What would be th point of having great support before launch?
Well.... You can get a live help with GW... They have an excellent customer support, it's one of the best i've experienced in an MMORPG world (maybe because when I had issue, I always used live chat and instantly resolved my case
)
They're really available everywhere, you can ask them on Facebook, Twitter (someone may already know the answer to you question there so you won't have to wait for ~RB
), e-mail (you just have to choose the correct department or you'll face a long waiting time before it's forwarded to the right section), you can even create a support account on GW2 website and ask them there as well and it gets answered quickly, and if you're not satisfied with your answer you can reply back and describe the situation in more details...
I don't know why it's taking so long (but since you couldn't prepurchase weeks ago - and this week was pre-purchase, so this might be the answer)...
I contacted them trough email constantly when I wanted an answer to my questions regarding the game when it wasn't even so hyped and I always recieved the reply in 2 days max with my question always answered (sometimes in details and sometimes they even didn't know how it'll work yet so they shared what they came up with so far or stuff like that... yeah I nagged them alot
)...
If you want an instant reply, I'd suggest you to go https://guildwars.custhelp.com/app/chat/chat_home/session/L3RpbWUvMTMzNDY3MjkxMS9zaWQvWGlENF9TVms%3D
when the live chat support is working and talk to someone there and explain your issue
Good luck!
PS.... SWTOR had and still has the worst support ever in the world of MMORPG and it'll be hard to top that amount of idiocracy and incompetency.
"Happiness is not a destination. It is a method of life."
-------------------------------
My experience with NCsoft support was quite good actually.
With my prepurchase I had a billing issue with my paypal account and because I didn't know on who's end the problem was I also sent an email to NCSoft. They automatically created a support account and ticket# for me which was confirmed by email within 10 mins.
On the 3d day (2 days after sending the email) I received a reply on my ticket with the information I needed to know.
I've seen much worse turnaround times for tickets (of friends) for almost every P2P MMO(RP)G I've played. This were all different experiences before release, shortly after launch or even when out for some time and no major known issues that would flood the support queues.
What I particularly liked is that they don't close the ticket (called "question" on their site) themselves after they replied / solved the issue, but set it to status "Waiting" until you close it yourself using a pulldown list.
There's also live-chat support available if it's more urgent to you so instead of waiting in a phone queue you can wait in a webbased chat queue.
I had no problem, I sent a support ticket on the 11th and had an answer the same day. Replyed to their answer and got another the next day. <shrugs>
CURRENTLY PLAYING |GW2|
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